staff are bored
walked in and all the staff were sitting of the furniture on their phones. It was a mad scramble to get off what they were sitting on and their phones. Then it took about 15 mins before anyone came up and asked if i need help. did not know much about the product and if it was available. Then just stood there watching you while i was looking at the product. that was very uncomfortable. when i asked a question about the product the staff member had to walk away to find out about it
Product is Perfect!
I Shopped from the Catalogue I had delivered and the item was very easy to find in the shop and was on display so I could try it before purchasing.
It is a great dinning room suit
It was easy to find what I wanted and the staff were great showing me the different types of dinning room tables and chairs the bought some low boys at the right price and colour
Good service and products
Looked online for the products I needed. Fantastic had everything I was looking for. Attended the store to see the products. Sale and pickup went really well. Thanks to the team
Great customer service, displays and product.
Easy and satisfying experience.
Staff are super friendly and helpful.
Displays and samples made the selection process an easier one.
Thanks Fantastic Furniture for the 10/10 buying experience:
I am looking forward to receiving my lounge!
One of my favourite shops!
I recently went to the Toowoomba fantastic furniture and I thrilled with the customer service I received. The staff were great, helpful and just generally happy, smiling people! No wait time to order, once ordered I was given instructions to pick up my sons new mattress from the collection point which again was such a breeze. It’s great to deal with people who love their job, it just makes your day that little better! My son loves his new mattress, it’s very comfortable and it was very affordable!
Flimsy furniture, don’t follow through with warranty and ignore emails. Horrible customer service
Furniture is flimsy, chairs broken just from sitting on them (around 60kgs) they ignore emails when wanting refund of the whole set. Don’t shop here.. save a bit more and get quality furniture, will last a lot long then this crap
Disappointed they no longer put furniture together before delivery have to use an outside source. Why does everything have to be flat packed not all off us can put together something from confusing or minimal instructions.
Excellent, affordable, helpful, friendly
Excellent, affordable, helpful, friendly.
Great range, left feeling really happy with staff and products.
Have furnished so much of the house for such a reasonable amount of money.
Definitely recommend and will be happy to return!
Great Staff at Bundaberg store. Went to store a few times to check prices, quality and range with help from staff. Had time to test, feel, try and picture. Products look really good and quality is better than I anticipated.
Website easy to browse, staff in store were great, products are exactly what I wanted and easy to assemble! Very happy with my purchase.
I initially purchased online and paid the delivery fee, received a call to say it would all fit in a small car so my fee was refunded and I got to go collect it that day! I thought this was great, thoughtful service.
My whole experience was wonderful, Very good team didn't hassle me at all, were all very happy employees
had the stock that I was looking for the delivery fee's were cheap.
Havana Range 6 out of 7 pieces damaged
I recently purchased the Coffee table, hall table, book case, entertainment unit, dining table & 6 Mambo chairs from FF and the only thing not damaged or scratched or bent is the coffee table. I sent photo's of all the damages and am receiving full replacement for dining table and hall table as these were the worst damaged items. The dining table has deep split on the top and the hall table is scratched pretty severely. One of my mambo chairs had a bent frame which makes the chair wobbly. I was offered a replacement for this chair also. They took $50.00 off the entertainment unit which i am keeping because damage is on the back. The book case i was told is how it is and nothing was offered for this. Salesperson said their "store manager" checked the display and theirs looks the same as the photos i sent them. I will be checking this when i go back into the store. To say i am disappointed is an understatement. I had to wait 8 weeks for this package and now another 3-4 weeks for replacements. I understand this is cheaper furniture than other retailers but i sure as hell wish i went to Focus Furniture for everything. My couch is from there and is perfect. I've learnt my lesson and will NEVER BUY FROM FANTASTIC FURNITURE AGAIN!! which is a shame as i need to order multiple bedroom packages and other items. I will be spreading the word to all my friends and family.
Amazing/ helpful/ listened to my needs
Super helpful! Listened to my needs and made suggestions. Recommend items other than I’d thought about based on my wants. 100% satisfied customer. Will definitely be back to buy more
Great shop - extremely competitive prices - really friendly staff- and the fellows that did the delivery of my mattress - were really helpful friendly - professional. I highly recommend this store and staff .
Thank you Belinda Warfield
Excellent quality @ Decent price
Navigation of the store is easy and convenient but I did notice that the children's bed area was cluttered too much. The range of products are great but could be better I would love to see and outdoor section added 1 day and more decorations for the house including lamp options pictures, fake fireplaces, designer coffee tables, Fake plants , LARGE pretty candles for display purposes ect. I am completely satisfied with the product I got and fits it purpose perfectly. The pricing is not too bad but very similar to other stores and could do with about $10-$15 less to attract customer. The mattress did come with black marks on the cover and we did need to remove it and wash it before putting it on the bed but overall pretty happy.
Great service from the floor to the warehouse area
Purchased a queen bed package, service on the floor was great, he knew the products in store, the price was great and picking it up from the storage warehouse they could not have been quicker as well. A great customer experience all round. Will definitely be back to buy again. Grear team
Rob - Toronto N.SW.
Affordable, modern furniture
The store is well set out, staff very helpful & willing to serve you. A very good selection of modern furniture at affordable prices. Staff willing to check stock availability in other branches. Overall a good shopping experience.
Elaine from Thornlie
Fantastic service at at Fantastic store!!!!,
New what I was looking for as visited online first but this did not staff from being
Helpful to fulfil my needs.In and out of store within half hour.Thats Service
Perfect furniture withe affordable cost
Prospect store was good to navigate then Auburn store.
Products are amazing. Bed frames should be replaced with new better back support way.
Assembly is alright but time consuming depending on the type of items. Store should offer affordable man power to assemble but not very expensive.
Questions & Answers
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