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Fantastic Furniture Physical store

Fantastic Furniture Physical store (page 4 of 494)

ACT, Fyshwick, NT, Darwin, QLD, etc...
4.6 from 9,862 reviews

Reviews

4.6

9,862 reviews
5
(7,789)
4
(1,383)
3
(151)
2
(108)
1
(431)
  • Product Quality
    4.5 (1,557)
  • Return Claim MadeYes (84) · No (1,521)
  • Warranty Claim MadeYes (80) · No (1,522)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    4.6 (1,586)
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Reviewer Photos & Videos

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Karen

KarenLaunceston, TAS

  • 2 reviews

Very Happy with my lounge suites.

published

Well presented and lots to choose from. Quality is good and a good choice of colors. No assembly required for my lounge suite. Delivery was quick and affordable. Sitting in comfort now.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Karen, thanks so much for choosing to shop with us! We are thrilled to hear that you had such a quick and straightforward experience, and we hope to see you back in the Launceston store very soon. Regards, Nick and the FF Team.

Sarah

SarahFar North Queensland, QLD

Best study desk

published

Went to look for a bigger desk for my studies, found one I really liked. Courtney was so lovely and helpful. As it was not in stock I was told 3 weeks but was so excited to hear it had arrived in less then 2 weeks. The boys at the warehouse were polite and efficient and loaded it in to my car nicely. I’m so happy with my desk it’s such a good size for my Accounting studies (previous desk was Kmart one very small)

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Lounge Suite

published

The sofas were really good (Tivoli) and was easy to assemble.
Great furniture for the price. The warranty of 6 years is good. Helpful and supportive staff. Transport was prompt and easy.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thanks so much for choosing to shop with us in Nunawading. We are glad to hear that you are so happy with your Tivoli sofas, and we hope to see you back in store again soon. Regards, Nick and the Fantastic Team.

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the manager and handling customer complaints

published

I bought a bed and when we started putting it together at home with the draws that fit underneath the bed, some P7 parts were missing. I was upset when I rang the stall and spoke with the manager. The young girl was great at diffusing the situation and made me feel at ease very quickly. She asked how would I like things to be resolved and was willing to take on board my suggestions, and on top of that went out of her way herself by dropping in the parts needed on her way home.
Great customer service and a Manager that genuinely listened and followed things through.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
ChelseaK

ChelseaKPerth, WA

Great service

published

Store was clean, lots of variety of stock, easy to find what I was after too. I had Ruth look after me and she was great. She was really friendly and super helpful.

Only thing that I’m not overly happy about is the waiting time for my furniture. I ordered a dining set, coffee table and a tv unit which will all take 6-8 weeks so we’ll be in a new house with nothing for awhile

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Joanne W.

Joanne W.Queensland

  • 2 reviews

No pushy Sales which was great

published

We have been looking for a new lounge for a few months and went into the store to see what was best suited for us ended up getting a rug as well

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Joanne W., Thanks so much for shopping with us! It is wonderful to hear you found the perfect lounge and rug in our store. We hope to see you again soon! Kind regards Ryan and the Fantastic team

Jessica M.

Jessica M.

  • 3 reviews

Don't bother going into this store if you want any customer service

published

We went in twice this week and both times nobody greeted us. Even after I asked for help they weren't too interested in selling to us. Rude, unfriendly and a waste of our time going to the Auburn store.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
bingobingo

bingobingoGoulburn Valley, VIC

  • 3 reviews

Fantastic!

published

This is a great robe. Holds a fair bit. Purchased in addition to the queen Havana bedroom suite. Good solid piece. Clear assembly instructions.
Looks a million bucks. Staff member was very helpful and friendly when Purchased.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi bingobingo, Thanks so much for shopping with us! It is great to hear you have found the perfect robe and bedroom furniture for your needs and we hope to see you again soon! Kind regards Ryan and the Fantastic team

Marg

MargCentral Queensland, QLD

  • 2 reviews

First visit

published

Easy to get around the store, very helpful staff, good range of products, happy with our purchase, if we need anything else I would be inclined to make them the first on the list

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marg, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

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Shaz

ShazGreater Melbourne (Outer), VIC

basics for my new rental

published

The lady that served us was extremely helpful. The was easy to get around and easy to find what I looking for. I needed to get stuff that was affordable which I did.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shaz, thanks so much for shopping with us! We are glad to hear you are enjoying our affordable prices and we look forward to your next visit. Kind regards Ryan and the Fantastic team

Nige

NigeGreenway 2900, ACT

  • 2 reviews

Great and Knowledgeable Staff

published

Staff were friendly, approachable and very knowledgeable about the products we purchased. All through the process we were made aware of the timeframe from purchase order to delivery, with staff genuinely apologising due to Covid. The range was good and we left satisfied with all our purchases

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Chrissy

ChrissyGippsland, VIC

Looks great, just need guests to come and stay

published

I walked into the store and Christine offered to help me within the first couple of minutes. She was able to answer my questions and provide exactly what I was after. I was rapt that both the bed and mattress were in stock and could be delivered the next day. My husband assembled the bed with now problems.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Rowena Loram

Rowena LoramCentral Queensland, QLD

  • 2 reviews

Jazz chaise sofa

published

Customer service in store was good. Quality of sofa is not but you get what you pay for. The legs are wobbly and the cushions started going flat almost immediately. The chaise section is uneven so your legs sit higher up than your lap which makes it hard to get out of. We regretted this purchase within 3 weeks. If you're not too fussy and you don't want to spend a lot, this is the place for you.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Graeme

GraemeSouth East Queensland, QLD

  • 3 reviews

Great value for money

published

Fantastic experience, great value for money and quality. All our furniture is from Fantastic, lounge suite, side tables, desks, chairs, dining suite, coffee table, just love the variety, it's Fantastic!

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Graeme, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your thoughts! We hope to see you back soon! Regards Ryan and the Fantastic Team

Staff are always friendly , courteous , pleasant and prepared to go out of their way to assist the customer .

published

Store layout has increased over the time and is very easy to navigate your way around . The product that was purchased this time is on order for delivery from the main store in NSW who have stock . We have purchased quite a few other products from Fantastic and have had NO problems in assembling them .

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Doeane B.

Doeane B.Southeast, SA

Perfect bunk bed and Queen sized beds!

published

Our son loved his Jordan bunk bed! It is very sturdy and neat looking.
My husband and I loved our Queen sized beds too ( Havana and Modena bed). We love the design, they're sturdy, and affordable compared to other QS beds other stores offer.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Doeane B., It is wonderful to hear your son is happy with his new bunk bed! We really appreciate you shopping with us and we hope to see you again soon. Kind regards Ryan and the Fantastic team

Jerry and Emily

Jerry and EmilyCentral Queensland, QLD

Great products! Great service!

published

easy to find stock
Not really much in stock but ended up ordering and got here at an acceptable time.
Great products
Easy to install
Will always be shopping at fantastic from now on, as the prices are perfect!

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jerry and Emily, thanks so much for shopping with us! We really appreciate it and we hope you are enjoying your new furniture soon. Kind regards Ryan and the Fantastic team

Friendly staff

published

lots of products available. more so the staff that I was dealing with was helpful and friendly. I asked her for assistance because I prefer to look around first before being approached. she assured me that what I wanted will take 5-8 weeks to be delivered. I don't mind waiting.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Good value for money. Professional and friendly staff member.

published

Priducts were easy to choose from. Professional and friendly staff member who showed a lot of patience while being friendly with an excellent product knowledge. First and good experience. Will shop again.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Joseph S., thank you very much for choosing to shop with us in-store and taking the time to share your experiences with our team! We hope to serve you again in the future. Regards Ryan and the Fantastic team

sarah c.

sarah c.Metropolitan Adelaide, SA

Right product right price

published

Easy to find. Situated within a homemakers centre and comparing to other furniture stores in there they were what we were looking for and the best price. Clean, tidy and staff cannot be anymore helpful.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi sarah c., that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Page 4 of 494
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Questions & Answers

Gregory Jonathan R.

Gregory Jonathan R.asked

NSW, Warwick Farm

I am just wondering ,is your Warwick Farm store still open due to the Coronavirus,and if so, what is your opening hours?Ir if you are not open ,can you please help give me a idea on when you will be open?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We are still operating as per our normal hours of 9am-5:30pm Monday to Friday, 9am-5pm Saturday, and 10am-5pm Sunday. You can view these hours here: https://www.fantasticfurniture.com.au/store-finder/store/Warwick%20Farm?redirect=/store-finder?p=false&q=warwick%20farm Regards Nick and the Fantastic Team.

Linda

Lindaasked

QLD, Windsor

I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Many thanks,
Linda Dempster.

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team

Linda
Linda

Thank you, Ryan. Luckily, the phone line was working the next morning so I managed to speak to the staff.

Terry M.

Terry M.asked

VIC, Thomastown

do lowboys come assembled

2 answers
Fired Up
Fired Up

Ask the store

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Terry, unfortunately the majoring of our products do come flat packed. This includes our tallboys and lowboys. Regards Nick and the Fantastic team.

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