Reviewer Photos & Videos
Shopping online with Fantastic normally, but needed to check out the product in-store. Helpful, but not pushy service made it easy. Will be back for other bits and pieces in future.
Affordable prices, not much customer service.
Looking for dining chairs I had seen on the website. Found them, tried them, decided to buy them without any help from staff. Approached the checkout, eventually served but can't have the chairs for 4 to 8 weeks. Glad I'm not in a hurry.
Very comfortable couches, good pricing, excellent prices what more could you want.
very easy to navigate around the store
Excelent customer service
Furniture is good quality and pricing is cheap.
Very nice people and a good clean store what more can you want.
Fantastic Furniture has always been a favourite store of mine because of its clean showroom and wide range of products all on display for me to try before I buy. Always look forward to the greeting from friendly faces in the store.
Very Happy with my lounge suites.
Well presented and lots to choose from. Quality is good and a good choice of colors. No assembly required for my lounge suite. Delivery was quick and affordable. Sitting in comfort now.
Best study desk
Went to look for a bigger desk for my studies, found one I really liked. Courtney was so lovely and helpful. As it was not in stock I was told 3 weeks but was so excited to hear it had arrived in less then 2 weeks. The boys at the warehouse were polite and efficient and loaded it in to my car nicely. I’m so happy with my desk it’s such a good size for my Accounting studies (previous desk was Kmart one very small)
The sofas were really good (Tivoli) and was easy to assemble.
Great furniture for the price. The warranty of 6 years is good. Helpful and supportive staff. Transport was prompt and easy.
the manager and handling customer complaints
I bought a bed and when we started putting it together at home with the draws that fit underneath the bed, some P7 parts were missing. I was upset when I rang the stall and spoke with the manager. The young girl was great at diffusing the situation and made me feel at ease very quickly. She asked how would I like things to be resolved and was willing to take on board my suggestions, and on top of that went out of her way herself by dropping in the parts needed on her way home.
Great customer service and a Manager that genuinely listened and followed things through.
- WA, Osborne Park
- Verified customer
Store was clean, lots of variety of stock, easy to find what I was after too. I had Ruth look after me and she was great. She was really friendly and super helpful.
Only thing that I’m not overly happy about is the waiting time for my furniture. I ordered a dining set, coffee table and a tv unit which will all take 6-8 weeks so we’ll be in a new house with nothing for awhile
No pushy Sales which was great
We have been looking for a new lounge for a few months and went into the store to see what was best suited for us ended up getting a rug as well
Don't bother going into this store if you want any customer service
We went in twice this week and both times nobody greeted us. Even after I asked for help they weren't too interested in selling to us. Rude, unfriendly and a waste of our time going to the Auburn store.
This is a great robe. Holds a fair bit. Purchased in addition to the queen Havana bedroom suite. Good solid piece. Clear assembly instructions.
Looks a million bucks. Staff member was very helpful and friendly when Purchased.
Great and Knowledgeable Staff
Staff were friendly, approachable and very knowledgeable about the products we purchased. All through the process we were made aware of the timeframe from purchase order to delivery, with staff genuinely apologising due to Covid. The range was good and we left satisfied with all our purchases
Jazz chaise sofa
Customer service in store was good. Quality of sofa is not but you get what you pay for. The legs are wobbly and the cushions started going flat almost immediately. The chaise section is uneven so your legs sit higher up than your lap which makes it hard to get out of. We regretted this purchase within 3 weeks. If you're not too fussy and you don't want to spend a lot, this is the place for you.
Great value for money
Fantastic experience, great value for money and quality. All our furniture is from Fantastic, lounge suite, side tables, desks, chairs, dining suite, coffee table, just love the variety, it's Fantastic!
Staff are always friendly , courteous , pleasant and prepared to go out of their way to assist the customer .
Store layout has increased over the time and is very easy to navigate your way around . The product that was purchased this time is on order for delivery from the main store in NSW who have stock . We have purchased quite a few other products from Fantastic and have had NO problems in assembling them .
Perfect bunk bed and Queen sized beds!
Our son loved his Jordan bunk bed! It is very sturdy and neat looking.
My husband and I loved our Queen sized beds too ( Havana and Modena bed). We love the design, they're sturdy, and affordable compared to other QS beds other stores offer.
Great products! Great service!
easy to find stock
Not really much in stock but ended up ordering and got here at an acceptable time.
Easy to install
Will always be shopping at fantastic from now on, as the prices are perfect!
- SA, Gepps Cross
- Verified customer
Right product right price
Easy to find. Situated within a homemakers centre and comparing to other furniture stores in there they were what we were looking for and the best price. Clean, tidy and staff cannot be anymore helpful.
I was happy with the options of couches and the different colours you could pick from, it was great to be able to sit on them and feel them out
Questions & Answers
I am just wondering ,is your Warwick Farm store still open due to the Coronavirus,and if so, what is your opening hours?Ir if you are not open ,can you please help give me a idea on when you will be open?
Fantastic F.Fantastic Furniture
Hi there! We are still operating as per our normal hours of 9am-5:30pm Monday to Friday, 9am-5pm Saturday, and 10am-5pm Sunday. You can view these hours here: https://www.fantasticfurniture.com.au/store-finder/store/Warwick%20Farm?redirect=/store-finder?p=false&q=warwick%20farm Regards Nick and the Fantastic Team.
I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Fantastic F.Fantastic Furniture
Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team
do lowboys come assembled
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