??!
1 photo
Fantastic Furniture QLD, Burleigh Heads

Fantastic Furniture QLD, Burleigh Heads

4.6 from 189 reviews

Reviews

(149)
(28)
(2)
(2)
(8)
  • Product Quality
    4.5 (19)
  • Return Claim MadeYes (2) · No (19)
  • Warranty Claim MadeYes (1) · No (19)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    4.3 (19)
Nikki

NikkiSouth East Queensland, QLD

Terrible customer service, 2.5 month wait for refund

published

Purchased a 3 Seastar and 2 seater Venice recliner. After a few months the 3 seater broke and was picked up mid December last year for a refund to be processed.....we are still waiting for that refund. They successfully picked the the 2 seater and refunded that after a good month wait but can’t seem to get the other refund done. I am constantly chasing up the store as no one is forward with communication. I want my $900 now and compensation for how long I’ve been waiting for your stuff ups. Someone sort this out. You email your head office and don’t hear back for over a week. Definitely far from fantastic if you ask me. I’m really ticked off with their product and lack of service.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationBurleigh heads
See all answers
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nikki, I am very sorry to hear about this experience. We would like to get this resolved for you. Would you be able to email reviews@fantasticfurniture.com.au so we can ensure you receive your refund shortly. Regards Nick and the Fantastic Team.

Nikki
Nikki

Hi Nick, I’ve emailed almost everyone and apparently gone to the regional manager. How long does it take to process a refund. I want my money back. You can send this to the email. Thanks

Fantastic Furniture
Fantastic F.Fantastic Furniture
cowboy2321

cowboy2321South East Queensland, QLD

  • 7 reviews

Great Product and Service

published

Purchased a corner lounge from fantastic and would just like to say I am very happy with the product quality and that it was made in this country.
The delivery was also excellent with the company offering delivery tracking information on the day of delivery which is well above the standard I have encountered with other companies in the past.
The fact this company has followed up with each part of the buying process asking in emails how they had done to me tells me they are always looking where they have done well and for ways to improve.
I think this is telling in that they will not just rest on their laurels and is reflected in their overall great review score on this web site.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Sad balloon

Sad balloon

  • 8 reviews

happy with my laundry cupboards

published

Happy with my cupboards. I ordered two items, received a notification to pick them up. i called up and asked if they were both ready and they confirmed. I hired a truck to pick up the cupboards and when he got there he was told only one was available. That was really annoying that i had to pay twice for pick up. Happy with the cupboards though.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there, thanks so much for shopping with us in Burleigh Heads. We are so happy to hear that you like your new cupboards, and we hope to serve you again soon. Regards Nick and the Fantastic Team.

Furniture Shops

Find out how Fantastic Furniture QLD, Burleigh Heads compares to other Furniture Shops

Know better, choose better.

Compare all
IainR

IainRRichmond-Tweed, NSW

  • 2 reviews

Good friendly instore service

published

Well looked after by Ann, I am just waiting on my product to arrive instore as the colour was not available but stock was in Brisbane. Delivery charges quite costly

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh Heads
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi IainR, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

nichollsem

nichollsemRichmond-Tweed, NSW

Great range and prices.

published

The fantastic furniture store in Burleigh had great products and prices. Staff could be a little more friendly and helpful. Overall happy with my purchase and will be back again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh Heads
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi nichollsem, thank you for taking the time to share your feedback about our Burleigh store! We appreciate you shopping with us and we look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Excellent Customer Service

published

I had to deal with Sophia the manager at Fantastic Furniture Burleigh. Her customer service
was outstanding and nothing was too hard for her! I couldn't fault Sophia in anyway!
Thank you again for making the process so seamless!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kristin P., thank you so much for shopping with us in Burleigh Heads. We are so happy to hear about the service you received from Sophia, and we hope to see you back again in the future. Regards Nick and the Fantastic team.

No name

No nameSouth East Queensland, QLD

I found everything I needed & had fun getting it all

published

I found it easy to find the products that I was looking for & the lovely staff asked if they could help but backed right off when we said we were just looking
But right on track when we needed them

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh Heads
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great prices

published

I am happy with the product we chose . The shop was easy to get around with lots of variety to choose from . Can't wait to get my new lounge suite .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurliegh
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Soph, thanks so much for shopping with us in Burleigh Heads. We are so glad to hear that you are happy with your order, and we hope to see you back again in the future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Sue

Sue

  • 5 reviews
  • Verified customer

Everything made easy

published

The store is set out to easily view the furniture with a great range of products, although outdoor furniture would be a good addition. Its important to be able to see, touch and sit on loungers, chairs etc to gauge comfort and how it would fit in your home. The quality for price is excellent - great value for money. Assembly instructions were well written and easy to follow - huge thank you on that! Yvette K could not have been more helpful - thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh Heads
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sue, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Furniture Shops

Find out how Fantastic Furniture QLD, Burleigh Heads compares to other Furniture Shops

Know better, choose better.

Compare all

Awesome!

published

Love the store and the funky options, very helpful and friendly staff, great prices. Show room was presented really nicely and we ended up getting the 'set' that they had displayed because we liked it so much!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Tanille, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Great store, Friendly staff

published

We saw the table we wanted on line ,called for availability and picked it up

Staff were fun to buy from...and the hall table exactly suited our needs. This is ghe fourth time we have bought from Fantastic.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh Heads
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Morgan S., We are thrilled to hear you had a great time purchasing from our team in-store! Thanks so much for continuing to choose us, we really appreciate it! We look forward to seeing you again. Kind regards Ryan and the Fantastic team

Great customer service

published

Very helpful staff, great value for money, well set out store, easy to follow instructions when putting my furniture together, happy with my product, thank you Fantastic Furniture Burleigh Heads

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh Heads
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Joe, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Lee

LeeRichmond-Tweed, NSW

Great Service, friendly and helpful.

published

Helpful friendly staff, one item wasn't in stock but was given an accurate delivery date and it arrived as per suggested. Would happily buy from this store again in the future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh Heads
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lee, thanks very much for shopping with us and sharing your experience! We look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

Victorio A.

Victorio A.South East Queensland, QLD

  • 2 reviews

Furnture that I need

published

Store was set out really good. Products were easy to find and the team was friendly and help me with my purchases. Process in paying for my products was easy and picking up my goods was easy as well

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Victorio, thank you for choosing to shop with us. We are happy to hear that the team was friendly at Burleigh Heads, and we hope to see you back again in the future! Regards Nick and the Fantastic team.

CJH

CJHSouth East Queensland, QLD

Perfect product, perfect price.

published

We were looking for a new bed and had visited several stores before going to Fantastic Furniture. We found the absolute best bed at a price that was almost a third of what we going to have to spend in the other stores. Absolutely best value, best price.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBurleigh Qld
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi CJH, thank you so much for deciding to shop with us! We are thrilled to hear that you are so happy with your bed, and we cannot wait to see you back again next time. Regards Nick and the Fantastic team.

Furniture Shops

Find out how Fantastic Furniture QLD, Burleigh Heads compares to other Furniture Shops

Know better, choose better.

Compare all
Anna K

Anna KSouth East Queensland, QLD

Amazing value! Amazing products!

published

Super easy to find what you want/need. Very visible signs and staff are always eager to help. The range of products is pretty amazing. We bought a king size plush bed and a bed base and it's super easy to set up also SUPER COMFY! we love this bed and also *bonus* it's such a good price as well!

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh heads
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Carol H.

Carol H.South East Queensland, QLD

  • 2 reviews

Visit this store ...you won’t be disappointed!!

published

I purchased several items on behalf of a relative, and not only found the staff helpful but was surprised at the variety of options available to me. The quality of the items I purchased was excellent (great value for money!) and the assembly time frame for one item was achieved well ahead of schedule, and inexpensive ... not something I would have expected!
Delivery was efficient and I was kept informed of progress of delivery truck to the specified address. Great service all round!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBURLEIGH heads Gold Coast
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

A perfect lounge for us

published

The lounge set was very well priced and displays in store are great. The staff are so knowledgeable and friendly and a great help with choosing styles and colours. It was a pleasure to shop.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nic m, thank you very much for choosing to shop with us in Burleigh Heads and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team

Liz McK

Liz McKSouth East Queensland, QLD

Surprisingly good quality

published

Was surprised at the quality of the furniture at such good value. Can’t wait for delivery. Service in store was efficient and friendly. Price was about half the price of other furniture I had looked at and great quality.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurleigh Heads
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Liz McK, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Paul

PaulVictoria

  • 2 reviews

Nice bed. Clean looking

published

Store was easy to navigate. Range was good. Quality of bed was very good. Assembly was easy to do and instructions easy to understand. Overall I had a very easy and pleasant experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic furniture Burleigh heads
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Paul, we are so pleased to hear you found our store easy to navigate and are enjoying our wide range. We look forward to seeing you again! Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Page 1 of 10
See all Fantastic Furniture reviews

Questions & Answers

Sorry, there are no questions about Fantastic Furniture QLD, Burleigh Heads but you can read 246 questions about Fantastic Furniture.

Get an answer from our members and Fantastic Furniture representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.