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Fantastic Furniture QLD, Cairns

Fantastic Furniture QLD, Cairns

4.7 from 160 reviews

Reviews

(130)
(19)
(3)
(2)
(6)
  • Product Quality
    4.9 (18)
  • Return Claim MadeYes (0) · No (17)
  • Warranty Claim MadeYes (0) · No (17)
  • Product Appearance As advertised (92%) · Not as advertised (8%)
  • Customer Service
    4.5 (18)
Nkob

NkobFar North Queensland, QLD

  • 2 reviews

Good value - Dion Desk

published

I have a small bedroom that needed a laptop desk. The Dion desk was just perfect and only 4 steps to assemble. Very light so can easily be moved if necessary.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thanks so much for shopping with us in Cairns and taking the time to share your experience. We hope to see you back again soon! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Tanneil

TanneilFar North Queensland, QLD

  • Verified customer

Very surprised with the range

published

Staff were friendly and helpful. Was surprised to find my perfect lounge after searching all the other furniture stores. Quick delivery. One product was not available in store, but overall very happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

I don't have face book

I don't have face bookFar North Queensland, QLD

Don't rely on the outsourced delivery service.

published

Not a problem with the staff member serving me, just the delivery wasn't provided to suit my needs and took four phone calls to sort it out after being lied to by store staff that it was on the AM run when it wasn't as indicated to me by the delivery driver.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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AussieBrian

AussieBrianFar North Queensland, QLD

  • 10 reviews
  • 1 like

I kept my money in my pocket.

published

I'm happy others have had such terrific success with Fantastic Furniture but my experience has been very different.

Twice now I've walked into the Cairns store and found myself to be the only customer. Wandering around looking at all the different stuff and not one of the four staff on duty even acknowledged I was in the shop nor offered any assistance whatever.

Not so much as a good morning on either occasion.

I can promise there was a whole pile of money walked out with me today that would otherwise have been in the till.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
SamLW

SamLWFar North Queensland, QLD

great service and nice products

published

very satisfied with the service we received, very friendly staff each time we visited to browse the range. nice and bright , easy to walk around and navigate. great range of products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns 4870 QLD
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sam, we are so glad to hear about the service you received. We would love to see you back in the Cairns store soon! Regards Nick and the Fantastic Team.

Kristy Davis

Kristy DavisFar North Queensland, QLD

  • 2 reviews

Perfect for my lego collection

published

Perfect for my lego, easy to assemble. Very sturdy. Great product. I will be purchasing more for the rest of my collection. Thanks Fantastic Furniture. Very satisfied customer. I'll be back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kristy, thanks for choosing to shop with us. We are so glad to hear this feedback, and we look forward to seeing you back again in the future. Regards Nick and the Fantastic team.

Bruce

BruceFar North Queensland, QLD

Amazing rugs!

published

Was in the Cairns store and the showroom was in great display. the products availability was fantastic and quality was was in good condition. Assembling the rugs for the bedroom and lounge looks amazing.

Customer Service
Product Quality
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Bruce! Thank you for shopping with us and taking the time to share your thoughts. We are so happy to hear that you like our range of rugs, and we hope to see you back in our Cairns store in the near future. Regards Nick and the Fantastic team.

Went in looking to purchase a bed seen online

published

service was great and prompt. No pushiness, sale completed efficiently.Store layout was easy to navigate and find what I wanted. Staff encouraged me to try mattresses and made my choices easy

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sharon! Thank you for shopping with us and taking the time to share your experience. We are so glad to hear that our team were able to make your choice so easy. We hope to see you back in our Cairns store soon! Regards Nick and the Fantastic team.

Brent T.

Brent T.Far North Queensland, QLD

Great Place To Go For Your Furniture

published

Navigating Through Was Good.
The Range Was To Our Liking and We Purchased a Purchased Lounge
The Lady Staff We Meet Looked After Us as We Walked in Throught The Door.
Thank You

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDrake Sofa
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Brent T., thanks so much for shopping with us in Cairns. We are thrilled to hear about this experience, and we hope to see you back again in the future. Regards Nick and the Fantastic team.

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Lily

LilyFar North Queensland, QLD

Disgraceful Service

published

I was in your Cairns store yesterday afternoon, looking for a new bed that I intended to buy. As we walked in we were not greeted or even acknowledged by any of the 3 staff that were working at this time and they didn't offer there assistance what so ever, this is extremely shameful on your behalves considering that there was only one other couple in the store at that time, it's not like they were busy. Absolutely applauded. Bad customer service. I don't even know if i want to go back and get the bed anymore!

Customer Service
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
RachelG

RachelGBowen

  • 2 reviews

Reliable & Affordable

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFantastic Furniture, Cairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi RachelG, thank you so much for choosing to shop with us. We are thrilled to hear about your collection experience at the Cairns store on Friday afternoon. We hope to see you back again soon! Regards Nick and the Fantastic team.

belinda

belindaFar North Queensland, QLD

  • 4 reviews

Fabulous service

published

Great shop - extremely competitive prices - really friendly staff- and the fellows that did the delivery of my mattress - were really helpful friendly - professional. I highly recommend this store and staff .
Thank you Belinda Warfield
Kuranda QLD

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Myalee

MyaleeFar North Queensland, QLD

  • 3 reviews
  • Verified customer

Great product at a very reasonable price - service was awesome

published

Fast efficient service.
Product was a better quality then I expected.
The warehouse experience was also terrific, smooth and very very friendly
Extremely helpful. This is my first experience with Fantastic Furniture... and it was without fault

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Myalee, thank you so much for shopping with us! We are so happy to hear that your first experience went so smoothly, and we hope that it won't be your last. Regards Nick and the Fantastic team.

Michelle H.

Michelle H.Far North Queensland, QLD

Great customer service, affordable, fantastic, afterpay

published

I hate shopping, I hate false sales people trying to bleed you to spend to your limit. But not fantastic furniture staff in cairns. My nerves were put at ease, the staff very down to earth, friendly and real.
Affordable prices, plus afterpay, I walked out, getting what I needed and didn't feel rushed or pushed to get the bigger or better product. I was helped not pushed and the sales staff made me feel like I was spending up big still.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Donna G.

Donna G.Far North Queensland, QLD

  • Verified customer

fast, easy service

published

very happy with product, easy to put together. Great color options. Service was fabulous, definitely value for money and availability of product was bang on. will definitely shop there again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Donna G., Thanks very much for shopping with us! We are so happy to hear you received great service and are enjoying your new purchases! We hope to see you again. Kind regards Ryan and the Fantastic team

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Kelly

KellyFar North Queensland, QLD

  • 2 reviews

Cairns fantastic furniture=fantastic!

published

If you are looking for affordable, quality, Australian made furniture, look no further!
I recently purchased a lounge & 2 bed bases from these guys, value for money guaranteed with excellent warranty. So happy with my purchases but what really stood out for me was the old school customer service. So refreshing! The customer service in Cairns is OUTSTANDING! These guys are here to do their absolute best to help you, in anyway they can. Im so impressed & so happy. Thank you Cairns Fantastic Furniture, you guys are the bomb!
Kelly- Mission Beach

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Erica

EricaFar North Queensland, QLD

Fantastic Furniture!

published

Super happy with our new bed, very sturdy and easy to assemble. Mattress is SO comfortable and came in a box! So we got to take home that day! Very impressed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationIn Store
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Erica, thanks so much for shopping with us! We are happy to hear you are enjoying your new bed and mattress and we hope to see you again soon! Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Wen L

Wen LFar North Queensland, QLD

Perfect

published

Professional clerks are willing to assist you with any questions. Easy to assemble the furniture just follow the steps from manual book. Definitely value for money. You won't be disappointed at all.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Renae M

Renae MCentral Queensland, QLD

Wounderful

published

Wounderful customer service very helpful and friendly and great with our kids.Just a bit disappointed with how long we have to wait for our product to come apart from that great store

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Renae M, thanks so much for taking the time to share your kind words about our team! We hope you are enjoying your new purchase soon. Kind regards Ryan and the Fantastic team

Melanie. B

Melanie. BFar North Queensland, QLD

  • 2 reviews
  • 1 like

Love It

published

Fantastic range of furniture at Fantastic prices. Everything I needed and more, And wonderful staff to help you choose. Love this place. Affordable quality furniture that won't break the bank.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns ( Cairns home improvement centre)
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Melanie. B, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

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