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Fantastic Furniture QLD, Cairns

Fantastic Furniture QLD, Cairns

4.7 from 147 reviews

Great customer service, affordable, fantastic, afterpay

I hate shopping, I hate false sales people trying to bleed you to spend to your limit. But not fantastic furniture staff in cairns. My nerves were put at ease, the staff very down to earth, friendly and real.
Affordable prices, plus afterpay, I walked out, getting what I needed and didn't feel rushed or pushed to get the bigger or better product. I was helped not pushed and the sales staff made me feel like I was spending up big still.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
1 comment
Hi Michelle H., thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with team and store and that our Afterpay option made your purchase even easier! We hope to serve you again in the future! Regards Ryan and the Fantastic team

fast, easy service

very happy with product, easy to put together. Great color options. Service was fabulous, definitely value for money and availability of product was bang on. will definitely shop there again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
1 comment
Hi Donna G., Thanks very much for shopping with us! We are so happy to hear you received great service and are enjoying your new purchases! We hope to see you again. Kind regards Ryan and the Fantastic team

Cairns fantastic furniture=fantastic!

If you are looking for affordable, quality, Australian made furniture, look no further!
I recently purchased a lounge & 2 bed bases from these guys, value for money guaranteed with excellent warranty. So happy with my purchases but what really stood out for me was the old school customer service. So refreshing! The customer service in Cairns is OUTSTANDING! These guys are here to do their absolute best to help you, in anyway they can. Im so impressed & so happy. Thank you Cairns Fantastic Furniture, you guys are the bomb!
Kelly- Mission Beach

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
1 comment
Hi Kelly, thanks for choosing to shop with us. We are so glad to hear about the service from our Cairns team, and we hope you continue to enjoy your lounge and bed bases. We look forward to seeing you back again soon! Regards Nick and the Fantastic team.

Fantastic Furniture!

Super happy with our new bed, very sturdy and easy to assemble. Mattress is SO comfortable and came in a box! So we got to take home that day! Very impressed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationIn Store
1 comment
Hi Erica, thanks so much for shopping with us! We are happy to hear you are enjoying your new bed and mattress and we hope to see you again soon! Kind regards Ryan and the Fantastic team

Perfect

Professional clerks are willing to assist you with any questions. Easy to assemble the furniture just follow the steps from manual book. Definitely value for money. You won't be disappointed at all.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Hi Wen L, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with store team that assisted you! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Wounderful

Wounderful customer service very helpful and friendly and great with our kids.Just a bit disappointed with how long we have to wait for our product to come apart from that great store

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Renae M, thanks so much for taking the time to share your kind words about our team! We hope you are enjoying your new purchase soon. Kind regards Ryan and the Fantastic team

Love It

Fantastic range of furniture at Fantastic prices. Everything I needed and more, And wonderful staff to help you choose. Love this place. Affordable quality furniture that won't break the bank.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns ( Cairns home improvement centre)
1 comment
Hi Melanie. B, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Quick fuss free furniture shopping

Easy fuss free experience instore shopping experience, will be going back again for sure for all the rooms in ypur house and bedrooms and entertain ypu

Shop LocationQLD, Cairns
1 comment
Hi Lala, thank you so much for choosing us, we really appreciate it! Thank you also very much for spending the time to share your feedback on us. We hope to serve you again in store in the future. Regards Jessica and the Fantastic team

Wrong legs delivered and no follow up

I ordered a 2 seat jazz sofa, it was delivered with the wrong legs. I rang the store and couldn't get through so I left a voice mail message and I also emailed twice. Still waiting for someone to get back to me. In the end I went into the store. Luckily the girl on the floor was great and gave me the right legs of a show room sofa. Whats the point of having voice mail or email or nobody checks them?

Shop LocationQLD, Cairns
1 comment
Hi Phil, I'm very sorry to hear about your experience with our Cairns store regarding your Jazz sofa legs. I would like to pass your feedback on to the Store Manager to address. Would it be possible to email me your purchase details? My email address is reviews@fantasticfurniture.com.au Regards Jessica and the Fantastic team

Fantastic Prices

The range of furniture is fantastic. Prices are fantastic. Service is fantastic. Completely satisfied with every aspect of Fantastic Furniture. It really lives up to its name.

Shop LocationQLD, Cairns
1 comment
Hi Pat, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We hope to serve you again in the future! Regards Jivani and the Fantastic team

good prices

good service good price good product i was very impressed actually was very good product for the prices
was over all happy

Shop LocationQLD, Cairns
1 comment
Hi Mark, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

Love Fantastic

Great selection of furniture at affordable prices. Love the very many fabrics you can choose from. I always walk out with more than I intend to buy.

Shop LocationQLD, Cairns
1 comment
Hi Rob, thanks for choosing to shop with us! We're so glad you like our range of fabrics. It can sometimes be difficult selecting 1 from the 100+ we have on offer! We hope to see you again soon. Regards Nick and the Fantastic team.

A couple of clicks and it was mine!

Knew what I was looking for, and found it at the right price through an online search, was easy to order and pay for, and staff were very helpful and friendly at pickup.
The items were of good quality for the price, easy to put together, and were exactly as described. Would definately purchase again using this method.

Shop LocationQLD, Cairns
1 comment
Hi Cindy, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Delivery and execution

I live in a remote area, it's important to me when I was promised to have my delivery sent to my chosen freight company I expect it to happen or if it can't to be contacted and advised.
I was expecting my delivery on Friday 9th November. I have sold my old sofa so now I have to go over a week plus without sofa. Not to mention being 28 week pregnant with twins. This was another added stress.

Shop LocationQLD, Cairns
3 comments
Hi Amy, I'm very sorry to hear about your experience with our Cairns store to date. Would it be possible to email me your details as I'm very keen to have the area leader look into and help you asap. My email address is reviews@fantasticfurniture.com.au Regards Jessica and the Fantastic teamThank you will do.No troubles Amy! I will keep an eye our for it. Kind Regards Jessica

Happy to shop at fantastic furniture

Walking around the store was easygoing and product were placed well. Found the range of furniture suited me. I have always found quality of furniture to be solid. I get my daughter to assemble it all for me.

Shop LocationQLD, Cairns
1 comment
Hi Meema, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

Perfect experience

The atmosphere was fabulous, staff are friendly and easygoing, quality is the best as well as the price is affordable

Shop LocationQLD, Cairns
1 comment
Hi Jasper, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Fantastic and Value for money

Excellent in store experience and also the online experience is very user friendly. Recommend to everyone. 5 star so far and cannot wait for the delivery of all our goods.

Shop LocationQLD, Cairns
1 comment
Hi Gee, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our company! We hope to serve you again in the future. Regards Jivani and the Fantastic team

good price, easy buying

It is easy to nevigate instore. Staff are helpful to find the products I want. Assembling furniture is fun, although it is hard work.

Shop LocationQLD, Cairns
1 comment
Hi Cath. H, thanks for choosing to shop with us in store. We're delighted to hear you had a Fantastic in store experience. We hope to see you again soon. Regards Annie and the Fantastic team

Very happy with the service of Fantastic Furniture

The Cairns FF store is easy to find and parking is a breeze. And the warehouse for pick ups is close by aswell.
The range of products is quite extensive and easy to browse.
I am mindful that I am buying a product in the "value for money" segment and the quality is quite satisfactory.
The assembly instructions have proven to be quite good and easy to follow. Always pay to read thoroughly before starting and ensuring that all pieces are present.

Shop LocationQLD, Cairns
1 comment
Hi Gordo, thank you for shopping with us at our Cairns store. We are happy to hear you are enjoying our products and are delighted to hear your shopping experience was made with ease in both our showroom and warehouse. We hope to serve you again in the future! Kindest Regards, Angelina and the Fantastic Team.

Very comfortable product

The store was easy to navigate to the product I wanted, plenty of choice on Recliners, staff approached immediately & returned when needed, they didn’t hover

Shop LocationQLD, Cairns
1 comment
Hi Stephanie Usher, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

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