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Fantastic Furniture QLD, Cairns

Fantastic Furniture QLD, Cairns

4.7 from 151 reviews

Reviews

Review distribution

5 star
124
4 star
18
3 star
3
2 star
2
1 star
4

Lily

LilyFar North Queensland, QLD

Disgraceful Service

published

I was in your Cairns store yesterday afternoon, looking for a new bed that I intended to buy. As we walked in we were not greeted or even acknowledged by any of the 3 staff that were working at this time and they didn't offer there assistance what so ever, this is extremely shameful on your behalves considering that there was only one other couple in the store at that time, it's not like they were busy. Absolutely applauded. Bad customer service. I don't even know if i want to go back and get the bed anymore!

Customer Service
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

RachelG

RachelGBowen

  • 2 reviews

Reliable & Affordable

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFantastic Furniture, Cairns
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi RachelG, thank you so much for choosing to shop with us. We are thrilled to hear about your collection experience at the Cairns store on Friday afternoon. We hope to see you back again soon! Regards Nick and the Fantastic team.

belinda

belindaFar North Queensland, QLD

  • 3 reviews

Fabulous service

published

Great shop - extremely competitive prices - really friendly staff- and the fellows that did the delivery of my mattress - were really helpful friendly - professional. I highly recommend this store and staff .
Thank you Belinda Warfield
Kuranda QLD

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Myalee

MyaleeFar North Queensland, QLD

  • 3 reviews
  • Verified customer

Great product at a very reasonable price - service was awesome

published

Fast efficient service.
Product was a better quality then I expected.
The warehouse experience was also terrific, smooth and very very friendly
Extremely helpful. This is my first experience with Fantastic Furniture... and it was without fault

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Myalee, thank you so much for shopping with us! We are so happy to hear that your first experience went so smoothly, and we hope that it won't be your last. Regards Nick and the Fantastic team.


Michelle H.

Michelle H.Far North Queensland, QLD

Great customer service, affordable, fantastic, afterpay

published

I hate shopping, I hate false sales people trying to bleed you to spend to your limit. But not fantastic furniture staff in cairns. My nerves were put at ease, the staff very down to earth, friendly and real.
Affordable prices, plus afterpay, I walked out, getting what I needed and didn't feel rushed or pushed to get the bigger or better product. I was helped not pushed and the sales staff made me feel like I was spending up big still.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Donna G.

Donna G.Far North Queensland, QLD

  • Verified customer

fast, easy service

published

very happy with product, easy to put together. Great color options. Service was fabulous, definitely value for money and availability of product was bang on. will definitely shop there again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Donna G., Thanks very much for shopping with us! We are so happy to hear you received great service and are enjoying your new purchases! We hope to see you again. Kind regards Ryan and the Fantastic team


Kelly

KellyFar North Queensland, QLD

  • 2 reviews

Cairns fantastic furniture=fantastic!

published

If you are looking for affordable, quality, Australian made furniture, look no further!
I recently purchased a lounge & 2 bed bases from these guys, value for money guaranteed with excellent warranty. So happy with my purchases but what really stood out for me was the old school customer service. So refreshing! The customer service in Cairns is OUTSTANDING! These guys are here to do their absolute best to help you, in anyway they can. Im so impressed & so happy. Thank you Cairns Fantastic Furniture, you guys are the bomb!
Kelly- Mission Beach

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Erica

EricaFar North Queensland, QLD

Fantastic Furniture!

published

Super happy with our new bed, very sturdy and easy to assemble. Mattress is SO comfortable and came in a box! So we got to take home that day! Very impressed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationIn Store
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Erica, thanks so much for shopping with us! We are happy to hear you are enjoying your new bed and mattress and we hope to see you again soon! Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Wen L

Wen LFar North Queensland, QLD

Perfect

published

Professional clerks are willing to assist you with any questions. Easy to assemble the furniture just follow the steps from manual book. Definitely value for money. You won't be disappointed at all.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Renae M

Renae MCentral Queensland, QLD

Wounderful

published

Wounderful customer service very helpful and friendly and great with our kids.Just a bit disappointed with how long we have to wait for our product to come apart from that great store

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Renae M, thanks so much for taking the time to share your kind words about our team! We hope you are enjoying your new purchase soon. Kind regards Ryan and the Fantastic team


Melanie. B

Melanie. BFar North Queensland, QLD

  • 2 reviews
  • 1 like

Love It

published

Fantastic range of furniture at Fantastic prices. Everything I needed and more, And wonderful staff to help you choose. Love this place. Affordable quality furniture that won't break the bank.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns ( Cairns home improvement centre)
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Melanie. B, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


Quick fuss free furniture shopping

published

Easy fuss free experience instore shopping experience, will be going back again for sure for all the rooms in ypur house and bedrooms and entertain ypu

Shop LocationQLD, Cairns
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lala, thank you so much for choosing us, we really appreciate it! Thank you also very much for spending the time to share your feedback on us. We hope to serve you again in store in the future. Regards Jessica and the Fantastic team


Phil

Philcairns

  • Verified customer

Wrong legs delivered and no follow up

published

I ordered a 2 seat jazz sofa, it was delivered with the wrong legs. I rang the store and couldn't get through so I left a voice mail message and I also emailed twice. Still waiting for someone to get back to me. In the end I went into the store. Luckily the girl on the floor was great and gave me the right legs of a show room sofa. Whats the point of having voice mail or email or nobody checks them?

Shop LocationQLD, Cairns
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Pat

PatCairns Qld

Fantastic Prices

published

The range of furniture is fantastic. Prices are fantastic. Service is fantastic. Completely satisfied with every aspect of Fantastic Furniture. It really lives up to its name.

Shop LocationQLD, Cairns
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
  • Verified customer

good prices

published

good service good price good product i was very impressed actually was very good product for the prices
was over all happy

Shop LocationQLD, Cairns
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Love Fantastic

published

Great selection of furniture at affordable prices. Love the very many fabrics you can choose from. I always walk out with more than I intend to buy.

Shop LocationQLD, Cairns
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rob, thanks for choosing to shop with us! We're so glad you like our range of fabrics. It can sometimes be difficult selecting 1 from the 100+ we have on offer! We hope to see you again soon. Regards Nick and the Fantastic team.


  • Verified customer

A couple of clicks and it was mine!

published

Knew what I was looking for, and found it at the right price through an online search, was easy to order and pay for, and staff were very helpful and friendly at pickup.
The items were of good quality for the price, easy to put together, and were exactly as described. Would definately purchase again using this method.

Shop LocationQLD, Cairns
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Delivery and execution

published

I live in a remote area, it's important to me when I was promised to have my delivery sent to my chosen freight company I expect it to happen or if it can't to be contacted and advised.
I was expecting my delivery on Friday 9th November. I have sold my old sofa so now I have to go over a week plus without sofa. Not to mention being 28 week pregnant with twins. This was another added stress.

Shop LocationQLD, Cairns
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Amy
Amy

Thank you will do.

Fantastic Furniture
Fantastic F.Fantastic Furniture

No troubles Amy! I will keep an eye our for it. Kind Regards Jessica


Happy to shop at fantastic furniture

published

Walking around the store was easygoing and product were placed well. Found the range of furniture suited me. I have always found quality of furniture to be solid. I get my daughter to assemble it all for me.

Shop LocationQLD, Cairns
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Perfect experience

published

The atmosphere was fabulous, staff are friendly and easygoing, quality is the best as well as the price is affordable

Shop LocationQLD, Cairns
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jasper, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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