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Fantastic Furniture QLD, Capalaba

Fantastic Furniture QLD, Capalaba

4.5 from 125 reviews

Rather Pleasant Experience

Yvonne from the friendly team at Fantastic Furniture Capalaba made my overall shopping experience easy and pleasant! She was knowledgeable of the product very helpful and even taught me how to use ZIP pay! Would highly recommend to anyone looking for furniture very reliable and affordable! Thanks FF TEAM CAPALABA!!!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
1 comment
Hi Chekarta, thank you for shopping with us in Capalaba! We are so glad to hear Yvonne was so knowledgeable and friendly, and we will make sure she is rewarded. I am sure the team will be looking forward to seeing you again next time! Regards Nick and the Fantastic team.

Best value furniture store

Friendly and helpful staff. Great value, quality and a good variety of products. Easy store to navigate. Furniture was easy to assemble. I always visit Fantastic Furniture when purchasing new furniture.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba QLD
1 comment
Hi Angela Schoenauer, thanks so much for choosing to shop with us in Capalaba. That's great to hear! We hope to see you again in store in the future and have passed your message onto the store. Regards Angelina and the Fantastic team

Amazing staff and products!

Amazing, friendly and knowledgeable in every aspect, Yvonne was so patient and actually knew her products. Nothing seemed a problem which in this day and age is hard to find!
The range is great for the pricing, and the store flowed well helping to find what you are looking for.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
1 comment
Hi K-la, thank you for choosing to shop with us in Capalaba! We are delighted to hear you are enjoying our product range and in store experience. We hope to see you again in store in the future and have passed your message onto Yvonne. Regards Angelina and the Fantastic team

Very satisfied

Such a fantastic store and awesome staff, very friendly and helpful, i will definitely be shopping there again. Lots of different styles to choose from, great selection of furniture. Very happy customer

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCapalaba
1 comment
Hi Tanz, thank you for choosing to shop with us at Capalaba! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Angelina and the Fantastic team

Hayman Hall Table

Bought the Hayman Hall Table for $89 as I needed a spot out of reach for my keys from my baby.
Organised a baby sitter, spent the time assembling and following all instructions, only to find when I finished, the top had been previously damaged and white touch up paint of a different shade had been used. Having opened a sealed box I was very disappointed that furniture advertised as new was actually second-hand quality. Next time I'll purchase from gumtree or the salvos instead. I work and have a baby so I now won't have any free time to even sort out a refund, let alone unassemble the damn thing and repack to drive to the warehouse and ask for another. Instead, I'll recommend everyone not to waste their time with Fantastic Furniture.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCapalaba
2 comments
Hi Rachel M, I am so sorry to hear about the condition of your new Hayman hall table and sincerely apologise. If you could please send us an email to reviews@fantasticfurniture.com.au with photos of the damage along with your sales order number we would really like to assist. Kind regards Ryan and the Fantastic teamHi I have just sent email with images attached.

great click and collect service and saves time as product was ready and waiting on arrival and no ne

easy to find the product on line that i required and i did require assembly assistance due to size of product. Once completed i was very happy with my purchase and the warehouse staff at Capalaba were excellent considering it was a Sunday afternoon!!

Shop LocationQLD, Capalaba
1 comment
Hi Brett H, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Great range of products, AMAZING prices <3

Easy store to find, great layout. Fantastic ranfe of products and prices. Qaulity is good. Self assembly was a 2 person job and was easy enough I didn't curse at all!!!

Shop LocationQLD, Capalaba
1 comment
Hi Lish, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Excellent shopping experience

It was very easy to find your way around the store, the product range could be expanded a little more, I am currently waiting on my goods to be delivered, but I think I will be very happy with my purchase,. I can only hope we do not find the task of assembly to difficult, but I dont think we will have any issues.

Shop LocationQLD, Capalaba
1 comment
Hi Jan A, thank you very much for choosing to shop with us in Capalaba and taking the time to share your experiences. We hope to serve you again in the future. Regards Jessica and the Fantastic team

Awesome job

From Going to the warehouse to pick up my items to coming home and putting it together. The staff at the warehouse was so polite as soon as we pulled in they came up to ask us how they can help. Then he went straight in to get the items. No delay was quick and simple even helped load them onto ute.

Shop LocationQLD, Capalaba
1 comment
Hi Tammy, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Review

Staff were lovely assembling was easy. Picking up was easy too. Made everything easy. Loved the bed surer and draws

Shop LocationQLD, Capalaba
1 comment
Hi Sam, thanks so much for choosing to shop with us in Capalaba. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

Product was great

Had what I needed and produced product in a very timely manner, staff are amazing, store lay out was great.

Shop LocationQLD, Capalaba
1 comment
Hi Caleb, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Loved our lounges

We found exactly what we were looking for at an affordable price with fabric choices for the lounges The staff was punctual and polite with good product knowledge.

Shop LocationQLD, Capalaba
1 comment
Hi Lisa, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Outstanding service

Thank you to the salesman for your outstanding service. A bed purchase was never made easier. Assembly was simple, quality is good, service was the best.

Shop LocationQLD, Capalaba
1 comment
Hi Toni, thank you for choosing to shop with us and sharing your in store experience online! We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team

Great range, friendly staff and great value for money

Was so please with the friendly and helpful staff I store and the warehouse. Nothing was to much trouble. I would most definitely use fantastic furniture again in the future.

Shop LocationQLD, Capalaba
1 comment
Hi Lise, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about your experience with the team at Capalaba! We hope to see you again in store in the future. Regards Angelina and the Fantastic team

I paid in full but no delivery and no explanation 7 weeks later

I sent several emails during the last week trying to track my order. Yesterday morning I had a phone call from [name removed] in Capalaba QLD store.
She explained:
NO ONE can tell me when my goods will be delivered.
That is due to the big DELAY in PRODUCTION but it is uncertain how far behind production is and there is NO ONE I can contact to find out.
MANAGER of the Capalaba store is away and can not be CONTACTED.

[name removed] promised to TRY to find out for me what when my goods will arrive. (I received no phone call from [name removed] as yet).

When I reminded [name removed] that I paid in full (including delivery) and they are holding my money for 7 weeks now she offered to give me refund.
I do not want refund I want my furniture as I already bought additional pieces that will fit with the sofa I ordered.

Shop LocationQLD, Capalaba
1 comment
Hi Mira, I am very sorry to hear about your experience to date and apologise for the inconvenience this has caused. We would really like to look into this order for you. If you could please send us an email at reviews@fantasticfurniture.com.au with your contact details and sales order number we will get in touch with you with an update. Kind regards Ryan and the Fantastic team

Great value for money.

Great value for money and a good range of in store products readily available to pick up the same day. Staff are very friendly and always willing to help you find what you are looking for. A+++

Shop LocationQLD, Capalaba
1 comment
Hi Claire, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Fiona and the Fantastic team

Great products and service

GREAT products fantastic variety have just bought some beautiful pillows to top off my kids bed good quality great staff

Shop LocationQLD, Capalaba
1 comment
Hi KerryG, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and homeware! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Can’t live without it!

Was very easy to navigate through the store. The range of products were unbelievable and you could be in a dream. Very satisfied with the product we brought. Yes it would have been very easy to assemble when it comes to the instructions.

Shop LocationQLD, Capalaba
1 comment
Hi Kayla, thanks for choosing to shop with us in Capalaba! It's great to hear that you are satisfied with your product. We hope to see you again soon! Regards Nick and the Fantastic team.

Amazing

amazing service ordered online and was ready for pick up with one hour, and the staff at the warehouse were so friendly

Shop LocationQLD, Capalaba
1 comment
Hi Beth, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with the warehouse team that assisted you! We hope to serve you again in the future! Regards Nick and the Fantastic team.

Finding the perfect layout

Needed Afterpay for furniture and Fantastic Furniture was recommended. Most products available but sadly one that I wanted was displayed as in store only. I hope they rectify this. I went in store to see the product would fit and a helpful young man went above and beyond and with his help I was able to find the perfect layout for my office! It took 4 days for all items to arrive pick up was quick and simple. Assembly was done like a pro if I say so myself and the end result well it looks fantastic

Shop LocationQLD, Capalaba
1 comment
Hi Trish002, thanks so much for shopping with us and sharing your experience! We are pleased to hear our team in-store were friendly and helpful. We look forward to seeing you again! Kind regards Ryan and the Fantastic team

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