1st time there very disappointed
No staff approached us at any point, was seen trying some of the products still nothing. 3 other lots of customers came in they got assistance. I grabbed items off shelf I wanted the most expensive item I was interested in couldn't be seen so I never purchased it. Was served at payment tables 2 staff were there phone was ringing staff member said it was delivery man & didn't answer or even put him on hold ... hope he wasn't lost!!!!
Affordable products. Friendly staff.
Friendly service greeting at the door, assistance readily available with product knowledge, product on display to try and readily available to purchase and price is affordable with other payment options.
Iam still waiting for my refund in which it is now four weeks in which apparently it should take 7 days. but the way theyre handling it is really bad they dont call to let me know whats going on I had to keep calling asking them whats going on and they kept saying the Brisbane team handles it. I have sent emails as I was suppose to and found out it has been deleted and still got an email from them saying we havent received an email under the name and so I rang them so I could tell them the specific date and time I sent and they had another look...and said it had been deleted and apologised and said we will send a priorities note to the head office. Please lets hope they did. I had spent almost 3 grand in this store which was good but a few product had to be cancelled due to not being available should be refunded when its suppose to or atlleast keep me posted but no its pathetic, freaking frustrating and disgusted.
Mackay Fantastic Furniture is a shop with a decent price range quality products Australian made custom looks to some pieces example fabrics ec. FF have a extremely helpful team service
Great staff only to willing to help they had a great knowledge of all the products.
They were only to willing to help with delivery as we live in a different town.
- Verified customer
Super happy with new furniture
Great value furniture! Kids super happy with their new bedroom furniture. Staff very friendly and helpful, nothing was too much trouble for Debbie and Isaac! Thank you for making our shopping experience so enjoyable.
Great visit and purchase!
I went to purchase a fold-out bed for coming visitors and had previously checked it out online. I wanted to see the item in person, so went in to check it out and had a great experience at the Mackay store! The staff were great and when I got home, the foldout bed was so easy to assemble!
Very happy with our new purchases.
Will recommend to others. We really rate the quality of the furniture and their reasonable price range too. They are much better in comparison to other stores such as Amart. We love our new Havana Bedroom Set. Thanks again.
- Verified customer
Product is Perfect!
I Shopped from the Catalogue I had delivered and the item was very easy to find in the shop and was on display so I could try it before purchasing.
It is a great dinning room suit
It was easy to find what I wanted and the staff were great showing me the different types of dinning room tables and chairs the bought some low boys at the right price and colour
Absolutely awesome store
Easily found our way around the store and friendly staff most helpful and an extremely well presented shop and was totally spotless. We will return for more furniture shopping and a huge thank you to fantastic furniture.
The store is easy to navigate around, the sales staff were very professional and helpful, even to the point of helping me to identify the materials used in the floor rug that I purchased to ensure it was safe for my pets.
One very happy girl
We knew exactly where to head for beds and found the one we wanted straight away got it home and put it together in about 30 minutes we had one very happy girl
Was served with a smile when said just browsing they were really good
when we purchased the sales assistant was excellent
being in retail myself I know how hard it can be but the staff are amazing
Great shopping experience
We enjoyed walking through the store the layout flowed and there was a great selection to chose from, the store was very tidy. We are really pleased with our purchases and the quality for the price.
- Verified customer
Everything to do with the store was FANTASTIC, items purchased, staff, the Mattress in a box we bought a couple of them and the Kids LOVE them. Best Night Sleeps they have had in ages :)
The reviewer stated that an incentive was offered for this review
Amazing service, friendly team
I didnt assemble it so i cant comment but service in store was ON POINT and the store was refreshing and good to explore! Would go back again for great prices!
Great value for money with friendly staff
The store was easy to navigate an products are easy to assemble I am happy with my product I purchased. The staff showed me the range of products I was looking for.
Best chairs you've ever sat in!!
Was recommend by a friend about there furniture. So I decided to go into store as I have been looking for new dining chairs for my home for quite awhile. The customer service was outstanding/friendly and extenisivly knowledgeable on all products. I was amazed.. I will be going back to furnish my entire house through fantastic furniture.
Affordable, Stylish, Love it!!
The store lay out is great, gives an overview of how things may look in your home. The staff were very helpful and friendly. I’m loving my new dining table and office desk....had to go back and get the rug also.
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