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Fantastic Furniture QLD, Mackay

Fantastic Furniture QLD, Mackay

4.7 from 38 reviews

Reviews

Review distribution

5 star
32
4 star
4
3 star
0
2 star
1
1 star
1

1st time there very disappointed

published

No staff approached us at any point, was seen trying some of the products still nothing. 3 other lots of customers came in they got assistance. I grabbed items off shelf I wanted the most expensive item I was interested in couldn't be seen so I never purchased it. Was served at payment tables 2 staff were there phone was ringing staff member said it was delivery man & didn't answer or even put him on hold ... hope he wasn't lost!!!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Affordable products. Friendly staff.

published

Friendly service greeting at the door, assistance readily available with product knowledge, product on display to try and readily available to purchase and price is affordable with other payment options.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Power, thank you very much for deciding to shop with us. We are so happy to hear that the Mackay team were so friendly, and we hope to see you back again soon. Regards Nick and the Fantastic team.

Lynn

LynnNorth Queensland, QLD

Angry

published
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationQld mackay
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2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lynn, I am so sorry for the delay in receiving your refund. Could you please send me an email to reviews@fantasticfurniture.com.au with your contact details and order number so I can follow this up for you? Kind regards Ryan and the Fantastic team

Lynn
Lynn

Hi Ryan, Thank you its ok now its all been done today, finally. It took soo long.
I was more of upset not being updated to see where Im at with the refund. No one kept contact, it was always me ringing up.

Lilimiua

LilimiuaCentral Queensland, QLD

  • 2 reviews

Great store

published

Mackay Fantastic Furniture is a shop with a decent price range quality products Australian made custom looks to some pieces example fabrics ec. FF have a extremely helpful team service

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lilimiua, thank you for deciding to shop with us in Mackay. It is great to hear that the team are so helpful, and we would love to see you back again in the future. Regards Nick and the Fantastic team.


Adrian V.

Adrian V.North Queensland, QLD

Great staff

published

Great staff only to willing to help they had a great knowledge of all the products.
They were only to willing to help with delivery as we live in a different town.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Adrian V., thank you for shopping with us in Mackay. It is great to hear that the team were so helpful and knowledgeable, and we hope to see you back again in the near future. Regards Nick and the Fantastic team.


Joanne

JoanneCentral Queensland, QLD

  • Verified customer

Super happy with new furniture

published

Great value furniture! Kids super happy with their new bedroom furniture. Staff very friendly and helpful, nothing was too much trouble for Debbie and Isaac! Thank you for making our shopping experience so enjoyable.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMackay Fantastic Furniture
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Joanne, thank you so much for choosing to shop with us in Mackay. It is amazing to hear that Debbie and Isaac were so friendly and helpful! We hope to see you back in store again soon. Regards Nick and the Fantastic team.


Kirsty S

Kirsty SCentral Queensland, QLD

  • 4 reviews
  • 1 like

Great visit and purchase!

published

I went to purchase a fold-out bed for coming visitors and had previously checked it out online. I wanted to see the item in person, so went in to check it out and had a great experience at the Mackay store! The staff were great and when I got home, the foldout bed was so easy to assemble!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay, Queensland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kirsty S, thanks so much for choosing to shop with us! We are happy to hear you found the perfect solutions for your guests. We hope to see you back soon! Regards Ryan and the Fantastic Team


Cat

Cat

  • 2 reviews

Very happy with our new purchases.

published

Will recommend to others. We really rate the quality of the furniture and their reasonable price range too. They are much better in comparison to other stores such as Amart. We love our new Havana Bedroom Set. Thanks again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cat, thanks so much for choosing to shop with us in Mackay. We are so glad to hear that you love your Havana Bedroom Set, and we hope to see you back again soon! Regards Nick and the Fantastic team.

Gene

GeneCentral Queensland, QLD

  • Verified customer

Product is Perfect!

published

I Shopped from the Catalogue I had delivered and the item was very easy to find in the shop and was on display so I could try it before purchasing.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gene, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Heather L.

Heather L.

  • 2 reviews

It is a great dinning room suit

published

It was easy to find what I wanted and the staff were great showing me the different types of dinning room tables and chairs the bought some low boys at the right price and colour

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Heather L, It is wonderful to hear you had great service from our team in-store! We appreciate you sharing your experience and its great to hear you are enjoying your new dining set. Kind regards Ryan and the Fantastic team


Lurch

LurchCentral Queensland, QLD

Absolutely awesome store

published

Easily found our way around the store and friendly staff most helpful and an extremely well presented shop and was totally spotless. We will return for more furniture shopping and a huge thank you to fantastic furniture.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMACKAY
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

cherylhughes06

cherylhughes06Central Queensland, QLD

Excellent service

published

The store is easy to navigate around, the sales staff were very professional and helpful, even to the point of helping me to identify the materials used in the floor rug that I purchased to ensure it was safe for my pets.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMackay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

One very happy girl

published

We knew exactly where to head for beds and found the one we wanted straight away got it home and put it together in about 30 minutes we had one very happy girl

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Dawn

DawnNorth Queensland, QLD

just perfect

published

Was served with a smile when said just browsing they were really good
when we purchased the sales assistant was excellent
being in retail myself I know how hard it can be but the staff are amazing

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dawn, thanks so much for choosing to shop with us in Mackay! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Sandie C.

Sandie C.Central Queensland, QLD

Great shopping experience

published

We enjoyed walking through the store the layout flowed and there was a great selection to chose from, the store was very tidy. We are really pleased with our purchases and the quality for the price.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sandie C, thanks very much for shopping with us in-store! Its great to hear you enjoyed our store layout and are happy with the quality of our products. Kind regards Ryan and the Fantastic team

  • Verified customer

FANTASTIC

published

Everything to do with the store was FANTASTIC, items purchased, staff, the Mattress in a box we bought a couple of them and the Kids LOVE them. Best Night Sleeps they have had in ages :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Michael S., thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review


asthmatic with dust alle

asthmatic with dust alleCentral Queensland, QLD

  • 2 reviews

Amazing service, friendly team

published

I didnt assemble it so i cant comment but service in store was ON POINT and the store was refreshing and good to explore! Would go back again for great prices!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi There, thanks so much for shopping with us and sharing your experiences online! We hope to see you in store again soon. Regards Angelina and the Fantastic team


Great value for money with friendly staff

published

The store was easy to navigate an products are easy to assemble I am happy with my product I purchased. The staff showed me the range of products I was looking for.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay QLD
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kezza, thanks very much for taking the time to share your experience! We look forward to seeing you again soon. Kind regards Ryan and the Fantastic team


Kelly M.

Kelly M.Central Queensland, QLD

Best chairs you've ever sat in!!

published

Was recommend by a friend about there furniture. So I decided to go into store as I have been looking for new dining chairs for my home for quite awhile. The customer service was outstanding/friendly and extenisivly knowledgeable on all products. I was amazed.. I will be going back to furnish my entire house through fantastic furniture.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay fantastic furniture
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kelly M., thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


Belinda O

Belinda OCentral Queensland, QLD

Affordable, Stylish, Love it!!

published

The store lay out is great, gives an overview of how things may look in your home. The staff were very helpful and friendly. I’m loving my new dining table and office desk....had to go back and get the rug also.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

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