Amazing customer service
Marata was amazing. She helped us choose the right products, had great knowledge of the products, and was so friendly and made the whole experience worth it. Now I can't wait for my lounges to be delivered
Incredible store! From the friendly S taff to the design and easy layout of the store, I had no issues finding exactly what I was looking for
What a breeze !
Am very pleased
The staff were excellent, they helped to customise a package that suited our needs. Eg, we already had a matteress so instead of getting another, they swapped it for a set of draws that will be useful.
Both in store and online purchasing FANTASTIC. Online user friendly fast and efficient. In store personnel extremely friendly and helpful with stock available to pick up. Flat packs very easy to assemble. All in all FANTASTIC.
Faulty lounge. Under warranty.
Sofa leg fell off was welded so they wouldn’t fix Under warranty. Wanted me to pay for delivery of faulty lounge!! Offered store credit after many calls and emails then told after 7 months getting nothing as I don’t have product anymore as don’t have room in my one bed cabin. Staff told me different story in beginning ( didn’t want lounge back as they couldn’t fix Total lack of customer care and very confusing and different stories. Area manager supposed to call Never did!! So basically through all of this I’m in the wrong. Shame on you!!!!
Great value and colour range best of all made in Australia
Easy to navigate the store, great colour range and able to view the product image in the colour I chose.
Good product range
Looked for a while and found what I needed at fantastic furniture. The product was easy to put together and looks good.
Friendly value for money
Easy to navigate although a bit too spread out (would prefer to see everything bedding in one section for example. Enough range to pick something I needed. Friendly staff very helpful.
Click and collect so easy
The click and collect process was so easy. I searched on the website for products and paid for them. Received a call within 1 hour to say the product was ready to pick up. Warehouse parking was good. Product loaded in my car. Assembly instructions easy to follow.
Fantastic Furniture is just that "Fantastic"
Page navigation and payment was easy.
My Bed was ready to collect right away.
Love the Havana Bed which was great value and very stylish.
I put the bed together myself. It was easy to assemble and the instructions were simple and easy to follow.
I'm completely satisfied and highly recommend Fantastic Furniture to others. Stylish, Affordable, great quality.
It is fantastic
I found what I was looking for on fantastic furniture website and it was easy to purcase it online.The great thing was I could pick it up almost immediately at the warehouse instead of going to the busy shopping centre.
Fantastic helpful staff and good value for quality furniture
Really helpful staff who directed me to the best furniture for my needs given my limited budget.
I will be back again for sure. Thanks to the Fantastic Furniture staff at Maroochydore!
It was easy to find what I was looking for. Staff were pretty helpful! Pick Up staff were extremely helpful at Maroochydore.
The staff were very helpful and friendly and gave me the time to decide on which product I preferred which was appreciated
Value for money
Well set up store, friendly and helpful staff, very prompt delivery of furniture which the men helped put together for my 80 year old mother.
Great Teen Bed
We were looking for a bed for our almost teen son and we found a great looking one at an affordable price. The lady who served us was really nice, not pushy and very relatable.
So happy with my visit to Fantastic Furniture
I walked into the shop to view a desk I seen online. I walked out with not only a deck but three more items. I was not pressured or made to feel like I had to buy anything just quality service and help.
I will be returning to furnish the rest of my new house. Thanks Tanya D Maroochydore!
In-store ...Excellent customer service will be shopping there again... so easy to find such a huge store with a great selection.
Where’s the customer service
Hard to get customer service in store, where’s the friendly greeting? Approaching your customers? A smile? no wonder people shop online ... had to approach staff assistant twice, they weren’t even busy with other customers..excessive wait for availability on stock, turns out nil in store. Shop on line clearly the way to go! Won’t be back fantastic...
I made the purchase in store, wish they had more products in stock but always worth the wait! wouldn’t want to go anywhere else!
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