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Fantastic Furniture QLD, Maroochydore

Fantastic Furniture QLD, Maroochydore

4.7 from 140 reviews

Amazing customer service

Marata was amazing. She helped us choose the right products, had great knowledge of the products, and was so friendly and made the whole experience worth it. Now I can't wait for my lounges to be delivered

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
1 comment
Hi Jasmine A, thanks so much for shopping with us and sharing your experience with Marata! We will be sure to pass on your kind words and we hope you are enjoying your new lounge soon also! Kind regards Ryan and the Fantastic team

Impressed Everytime

Incredible store! From the friendly S taff to the design and easy layout of the store, I had no issues finding exactly what I was looking for
What a breeze !

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore Home Maker Center
1 comment
Hi Kristy, thanks for shopping with us and taking the time to share your experience! We are so happy to hear the staff and layout at Maroochydore are so incredible. Hopefully we will see you back again in the near future. Regards Nick and the Fantastic team.

Am very pleased

The staff were excellent, they helped to customise a package that suited our needs. Eg, we already had a matteress so instead of getting another, they swapped it for a set of draws that will be useful.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore

FANTASTIC

Both in store and online purchasing FANTASTIC. Online user friendly fast and efficient. In store personnel extremely friendly and helpful with stock available to pick up. Flat packs very easy to assemble. All in all FANTASTIC.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore and online
1 comment
Hi Jill, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Faulty lounge. Under warranty.

Sofa leg fell off was welded so they wouldn’t fix Under warranty. Wanted me to pay for delivery of faulty lounge!! Offered store credit after many calls and emails then told after 7 months getting nothing as I don’t have product anymore as don’t have room in my one bed cabin. Staff told me different story in beginning ( didn’t want lounge back as they couldn’t fix Total lack of customer care and very confusing and different stories. Area manager supposed to call Never did!! So basically through all of this I’m in the wrong. Shame on you!!!!

Shop LocationQLD, Maroochydore
5 comments
Hi Rinnie, I am very sorry to hear we were unable to assist with your warranty claim. Unfortunately we do require the goods back in order to assist. Kind regards Ryan and the Fantastic teamRyan. I was told to return the goods at my cost and to pay for it to be fixed!! Amazing how you’re communicating now!! Unfortunately nothing was done for so long. So are you the area manager now? Fantastic furniture never offered to pick up goods or tell me any procedure of what was to happen. Total lack of communication. First sofa I’ve ever purchased brand new. RegardsHi Rinnie, I am sorry for any confusion and without knowing the circumstances I am unable to advise what was required in order for this to be fixed for you. I did not advise I was an Area leader in my response, if you would like to send us an email to reviews@fantasticfurniture.com.au with your purchase order and contact details we can certainly look into this further and provide a thoroughly explanation. Kind regards Ryan and the Fantastic team

Great value and colour range best of all made in Australia

Easy to navigate the store, great colour range and able to view the product image in the colour I chose.

Shop LocationQLD, Maroochydore
1 comment
Hi Denise, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Good product range

Looked for a while and found what I needed at fantastic furniture. The product was easy to put together and looks good.

Shop LocationQLD, Maroochydore
1 comment
Hi Glen, thanks so much for choosing to shop with us in Maroochydore. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

Friendly value for money

Easy to navigate although a bit too spread out (would prefer to see everything bedding in one section for example. Enough range to pick something I needed. Friendly staff very helpful.

Shop LocationQLD, Maroochydore
1 comment
Hi Mazz, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Click and collect so easy

The click and collect process was so easy. I searched on the website for products and paid for them. Received a call within 1 hour to say the product was ready to pick up. Warehouse parking was good. Product loaded in my car. Assembly instructions easy to follow.

Shop LocationQLD, Maroochydore
1 comment
Hi Kacey, thank you very much for choosing to shop with us online and taking the time to share your experiences. We hope to serve you again in the future. Regards Jessica and the Fantastic team

Fantastic Furniture is just that "Fantastic"

Page navigation and payment was easy.
My Bed was ready to collect right away.
Love the Havana Bed which was great value and very stylish.
I put the bed together myself. It was easy to assemble and the instructions were simple and easy to follow.
I'm completely satisfied and highly recommend Fantastic Furniture to others. Stylish, Affordable, great quality.
Thanks Fantastic!

Shop LocationQLD, Maroochydore
1 comment
Hi Ellie, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

It is fantastic

I found what I was looking for on fantastic furniture website and it was easy to purcase it online.The great thing was I could pick it up almost immediately at the warehouse instead of going to the busy shopping centre.

Shop LocationQLD, Maroochydore
1 comment
Hi Babs, thank you for choosing to shop with us online! It’s great to hear that you like our online shopping experience! Feel free to shop with us online again in the future and don’t forget, if you require any assistance our Live Chat team is there to help! Regards Jessica and the Fantastic Team

Fantastic helpful staff and good value for quality furniture

Really helpful staff who directed me to the best furniture for my needs given my limited budget.
I will be back again for sure. Thanks to the Fantastic Furniture staff at Maroochydore!

Shop LocationQLD, Maroochydore
1 comment
Hi Marko H, thank you very much for choosing to shop with us in Maroochydore and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team

Fantastic bed

It was easy to find what I was looking for. Staff were pretty helpful! Pick Up staff were extremely helpful at Maroochydore.

Shop LocationQLD, Maroochydore
1 comment
Hi Deb, thank you for choosing to shop with us and sharing your in store experience online! We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team

Price

The staff were very helpful and friendly and gave me the time to decide on which product I preferred which was appreciated

Shop LocationQLD, Maroochydore
1 comment
Hi CDH, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Value for money

Well set up store, friendly and helpful staff, very prompt delivery of furniture which the men helped put together for my 80 year old mother.

Shop LocationQLD, Maroochydore
1 comment
Hi Lou, thanks for choosing to shop with us, and thank you for sharing your experience. It's great to hear that the staff were friendly and helpful, and the delivery men were able to put together the furniture for your mother. We hope to see you again soon! Regards Nick and the Fantastic team.

Great Teen Bed

We were looking for a bed for our almost teen son and we found a great looking one at an affordable price. The lady who served us was really nice, not pushy and very relatable.

Shop LocationQLD, Maroochydore
1 comment
Hi Leanne, thanks for choosing to shop with us! It's great to hear you found an appropriate bed for your son, and good to know the Maroochydore staff treated you well. We hope to see you again soon! Regards Nick and the Fantastic team.

So happy with my visit to Fantastic Furniture

I walked into the shop to view a desk I seen online. I walked out with not only a deck but three more items. I was not pressured or made to feel like I had to buy anything just quality service and help.
I will be returning to furnish the rest of my new house. Thanks Tanya D Maroochydore!

Shop LocationQLD, Maroochydore
1 comment
Hi Ash, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We are delighted to hear you had such a wonderful time in store and hope you enjoy your purchase! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Excellent

In-store ...Excellent customer service will be shopping there again... so easy to find such a huge store with a great selection.

Shop LocationQLD, Maroochydore
1 comment
Hi Collette, thanks for choosing to shop with us in store! That's great to hear! We hope to see you again soon. Regards Annie and the Fantastic team

Where’s the customer service

Hard to get customer service in store, where’s the friendly greeting? Approaching your customers? A smile? no wonder people shop online ... had to approach staff assistant twice, they weren’t even busy with other customers..excessive wait for availability on stock, turns out nil in store. Shop on line clearly the way to go! Won’t be back fantastic...

Shop LocationQLD, Maroochydore
1 comment
Hi Taryn, we are very sorry to hear about your recent experience in our Maroochydore store and do apologise as this is certainly not the level of service we hope to provide. We will be sure to address this with the team and we hope you will visit us again so we can provide the service we strive to give all customers. Kind regards Ryan and the Fantastic team

Love it!

I made the purchase in store, wish they had more products in stock but always worth the wait! wouldn’t want to go anywhere else!

Shop LocationQLD, Maroochydore
1 comment
Hi Rose, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Fiona and the Fantastic team

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