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Fantastic Furniture QLD, Townsville

Fantastic Furniture QLD, Townsville

4.7 from 197 reviews

Rude staff

Staff were rude & ignored me a number of times,staff didn't know about the product, needed return to the store as was given wrong products, no care was given by the staff

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Veronica G, I am terribly sorry to hear about your recent experience in our store and sincerely apologise. Would it be possible to send us an email to review@fantasticfurniture.com.au with your contact and sales order details? Kind regards Ryan and the Fantastic team

Great instore service

Very helpful and friendly staff, and great range of good value furniture. The only disappointing thing is that some of the items on the website are not only online only, but not available for delivery to my area.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
1 comment
Hi Linda! Thank you so much for shopping with us in Townsville. We are so happy to hear that the staff are friendly and helpful, and that you enjoy our range of furniture. I apologise for the inconvenience with our Online Only range, and we hope to be able to deliver to your area in the future! Regards Nick and the Fantastic team.

Very professional and friendly service.

The staff were very professional and helpful. Flatpack was easy to assemble and arrived earlier then expected. Would recommend to everyone as the store was well set out and very clean and tidy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
1 comment
Hi Jo Jo DCW, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such a great in store experience with our team members and products! We hope to serve you again in the future! Regards Jivani and the Fantastic team

Great instore service.

Instore service was great, I was kept waiting 15 minutes at pickup area. No body else was waiting to collect, I considered this to be bad customer service, it spoilt a good instore experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
1 comment
Hi Pat, thank you for shopping with us and taking the time to share your experience. I am sorry that the waiting time was so long at the pickup area, and we will be providing this feedback to the Townsville team directly. We do hope to see you back again in the future. Regards Nick and the Fantastic team.

EVERYTHING I NEED.

Value for money, friendly staff and furniture was easy to assemble. I am very sattisfied with my purchase. Have purchased there before and will purchase again if the need arises.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture Townsville.
1 comment
Hi Gazza,, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Fantastic

Very easy to locate, Very good range, Great products, Easy to assemble. To see the product already assembled makes it easier to know how it goes together. The range great

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
1 comment
Hi Sharon Garard, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

Excited!!!

Thanks to Pelita and the team at Fantastic Furniture for another "fantastic experience". I love every second I spend in this very colourful store. I have just purchased the Elegance Bedroom Package and cannot wait to get it into my house. All items were in stock or very close to being available. I can't wait to come back and finish purchasing my collection. The best thing I love about Fantastic Furniture is there is always a new range of stock, however if I see an item I can't afford, it is usually still available later. There is a good range of new items along with older items.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
1 comment
Hi Laura, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with store and sales team that assisted you! We hope to serve you again in the future! Regards Angelina and the Fantastic team

Friendly and efficient service

Needed some furniture for the kids room. At the store was served quickly and got what I needed with no fuss. Great service, great store. Appreciated being able to ask questions of a real person and get detailed info about what I needed to know.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture Townsville
1 comment
Hi Daniel R, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Best customer care

The ladies in the townsville store made our bed shopping experience so easy and went above and beyond in customer care ensuring we got exactly what we wanted. If there were any issues with products, fantastic furniture make it so easy to honour their warranty! Thank you

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationTownsville
1 comment
Hi Melissa, thank you very much for choosing to shop with us in Townsville and taking the time to share your experiences with our friendly team! We hope to serve you again in the future. Regards Ryan and the Fantastic team

Will be returning.

Fantastic furniture has a great range at affordable prices. The customer service was fast and friendly making shopping with them rewarding and satisfying. I will be returning for more quality products in the future.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville.
1 comment
Hi KimS., thank you very much for choosing to shop with us in Townsville and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team

Good quality affordable products!

If I need decor or furniture my go to store is Fantastic Furniture. Great fast service. Good quality products and easy to assessmble. Staff always helpful and friendly. Loading dock guys are Great! Always help me load the products into my small car.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
1 comment
Hi Nadia, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Affordable Quality Furniture

I have purchased many products and when required assembly was easy. Quality was great. Price was even better. Payment options suit my needs. Lovely staff. Being so far up north there are not always products in stock, but its expected at all furniture stores up here to have to wait for bulky items to arrive. I love this store. Its my "go to" furniture store.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
1 comment
Hi Maree Z, thank you so much for shopping with us in Townsville! We are happy to hear you are enjoying our product range, prices and payment options! Thank you for sharing your thoughts online and we hope to see you soon again. Regards, Angelina and the Fantastic Team.

Staff would not negotiate on normal priced items.

Reasonable selection of items. One of the items purchased had been opened previously then resealed, items missing from resealed package.

Shop LocationQLD, Townsville
1 comment
Hi Shawn.D, Thank you for taking the time to share your experience, I am very sorry to hear about the issue with your product. If you require assistance, please contact us at reviews@fantasticfurniture.com.au with your purchase and contact details. Kind regards Ryan and the Fantastic team

Found the cutest Chairs

First time in store, got a great price on floor stock, very happy with my experience, keep up the good work :)

Shop LocationQLD, Townsville
1 comment
Hi Heath Mc, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Love This Store

I found everything i needed plus a little more within minutes of being online. This store affordable and adorable.I Love this store.

Shop LocationQLD, Townsville
1 comment
Hi Michelle C, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Great Range of Quality furniture at reasonable prices

The Townsville Store have a huge range of products, modern colours, good quality at reasonable prices. I hate putting flat pack together, so I paid someone to do this for me and factored that into my prices. The staff were friendly and helpful and went out of their way to assist me with my product choice. I will be back.

Shop LocationQLD, Townsville
1 comment
Hi KathyCog, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

Great value great customer service

Very easy to navigate within store and am satisfied with the range of what fantastic furniture had to offer and was satisfied with quality build not everything is quality unless you want to buy the premium price for expensive item's as the range is from cheap to premium stuff and assembling item's are pretty easy if you follow instructions on manual

Shop LocationQLD, Townsville
1 comment
Hi Dazza, thank you very much for choosing to shop with us in Townsville and taking the time to share your experiences. We hope to serve you again in the future. Regards Jessica and the Fantastic team

Excellent furniture and great staff

Very easy instructions to follow which made the whole process easier to do for a change instead of the normal range of instructions that come with other products

Shop LocationQLD, Townsville
1 comment
Hi Cookie, thank you very much for choosing to shop with us! Happy to hear about your experience assembling our items!. We hope to serve you again in the future. Regards Jessica and the Fantastic team

Value for money

Great friendly,helpful service.The product I bought was great for the price.The staff were not to busy to help me when I couldn't find what I wanted.

Shop LocationQLD, Townsville
1 comment
Hi Jenny , thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Top notch service & product

Exceptional experience from easy online ordering, availability of product,exceptional customer service & easy assembly. The sofa bed is so easy to pull out & put away & has solved my problem of having visitors on mattress on the floor. Extremely happy with purchase.

Shop LocationQLD, Townsville
2 comments
Hi Jan, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic teamI’m now happy to add that I really can’t believe how comfortable it is to sleep on. I’ve now had 2 guests sleep on it a couple of nights each & then I tried it myself a couple of nights & no complaints from any of us. Thank you

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