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Fantastic Furniture QLD, Townsville

Fantastic Furniture QLD, Townsville

4.7 from 203 reviews

Reviews

(163)
(29)
(5)
(2)
(4)
  • Product Quality
    4.6 (16)
  • Return Claim MadeYes (2) · No (15)
  • Warranty Claim MadeYes (2) · No (15)
  • Product Appearance As advertised (93%) · Not as advertised (7%)
  • Customer Service
    4.5 (16)


Steve

SteveNorth Queensland, QLD

Crap lounge

published

Venice lounge.. Vinyl started peeling after 2 years with minimal use now falling to pieces... This lounge still is currently for sale in store beware...... Store will not help with problem...

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationTownsville
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Maree

MareeNorth Queensland, QLD

Honest friendly experience. Value for money

published

Great range of quality beds and mattresses with experienced, helpful staff. It was quick & easy to find what we wanted at a very competitive price. Great value. Highly Recommened, you wont regret going to Fantastic Furniture

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Maree, thanks so much for choosing to shop with us. It is amazing to hear about your experience in our Townsville store, and we hope to see you again soon! Regards Nick and the Fantastic team.

Ally S.

Ally S.North Queensland, QLD

  • Verified customer

Amazing Customer Service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWoolcock Street Store located in Townsville
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Amazing Thank you

published

Easy store to navigate, more a double bed range would be good, good quality, easy to assemble, had the bedsides assembled by someone else though. Everything looks amazing. Thank you

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shannel, thanks so much for shopping with us in Townsville. We are so glad to hear that you are satisfied with your purchase, and we hope to see you back again in the future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review


MAJ

MAJ

  • 3 reviews

Retro Queen bed

published

This bed is easy to assemble using the instructions. The bed is solid and sturdy. I have been sleeping on this bed for approximately 10 weeks. I recommend this bed. After shopping around for a bed for many months, I'm happy with this purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Maj, thanks so much for choosing to shop with us! We are so happy to hear that you are happy with your Retro Queen Bed purchased from Townsville. We hope to see you back again in the future. Regards Nick and the Fantastic team.


nada

nadaNorth Queensland, QLD

  • 3 reviews
  • 10 likes

Fantastic ! great staff great products and great service

published

I have been a customer for a couple of years and have never been disappointed ! They are awesome. Great selection beautiful show room easy and amazing staff as well as easy online purchasing. In a word...Fantastic

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture QLD, Townsville
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nada! We are so glad to hear about your experience with our Townsville team, and we hope to serve you again in the near future. Regards Nick and the Fantastic team.


Veronica G.

Veronica G.North Queensland, QLD

Rude staff

published

Staff were rude & ignored me a number of times,staff didn't know about the product, needed return to the store as was given wrong products, no care was given by the staff

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Linda

LindaNorth Queensland, QLD

Great instore service

published

Very helpful and friendly staff, and great range of good value furniture. The only disappointing thing is that some of the items on the website are not only online only, but not available for delivery to my area.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Jo Jo DCW

Jo Jo DCWNorth Queensland, QLD

  • 2 reviews

Very professional and friendly service.

published

The staff were very professional and helpful. Flatpack was easy to assemble and arrived earlier then expected. Would recommend to everyone as the store was well set out and very clean and tidy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Pat

PatNorth Queensland, QLD

Great instore service.

published

Instore service was great, I was kept waiting 15 minutes at pickup area. No body else was waiting to collect, I considered this to be bad customer service, it spoilt a good instore experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Gazza

GazzaQueensland

EVERYTHING I NEED.

published

Value for money, friendly staff and furniture was easy to assemble. I am very sattisfied with my purchase. Have purchased there before and will purchase again if the need arises.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture Townsville.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gazza,, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


Sharon Garard

Sharon GarardNorth Queensland, QLD

Fantastic

published

Very easy to locate, Very good range, Great products, Easy to assemble. To see the product already assembled makes it easier to know how it goes together. The range great

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Laura Rae

Laura RaeNorth Queensland, QLD

  • 4 reviews

Excited!!!

published

Thanks to Pelita and the team at Fantastic Furniture for another "fantastic experience". I love every second I spend in this very colourful store. I have just purchased the Elegance Bedroom Package and cannot wait to get it into my house. All items were in stock or very close to being available. I can't wait to come back and finish purchasing my collection. The best thing I love about Fantastic Furniture is there is always a new range of stock, however if I see an item I can't afford, it is usually still available later. There is a good range of new items along with older items.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Daniel R

Daniel RNorth Queensland, QLD

  • 2 reviews

Friendly and efficient service

published

Needed some furniture for the kids room. At the store was served quickly and got what I needed with no fuss. Great service, great store. Appreciated being able to ask questions of a real person and get detailed info about what I needed to know.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture Townsville
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Best customer care

published

The ladies in the townsville store made our bed shopping experience so easy and went above and beyond in customer care ensuring we got exactly what we wanted. If there were any issues with products, fantastic furniture make it so easy to honour their warranty! Thank you

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Melissa, thank you very much for choosing to shop with us in Townsville and taking the time to share your experiences with our friendly team! We hope to serve you again in the future. Regards Ryan and the Fantastic team

KimS.

KimS.North Queensland, QLD

Will be returning.

published

Fantastic furniture has a great range at affordable prices. The customer service was fast and friendly making shopping with them rewarding and satisfying. I will be returning for more quality products in the future.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi KimS., thank you very much for choosing to shop with us in Townsville and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team


Nadia

NadiaNorth Queensland, QLD

Good quality affordable products!

published

If I need decor or furniture my go to store is Fantastic Furniture. Great fast service. Good quality products and easy to assessmble. Staff always helpful and friendly. Loading dock guys are Great! Always help me load the products into my small car.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Maree Z

Maree ZNorth Queensland, QLD

Affordable Quality Furniture

published

I have purchased many products and when required assembly was easy. Quality was great. Price was even better. Payment options suit my needs. Lovely staff. Being so far up north there are not always products in stock, but its expected at all furniture stores up here to have to wait for bulky items to arrive. I love this store. Its my "go to" furniture store.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Staff would not negotiate on normal priced items.

published

Reasonable selection of items. One of the items purchased had been opened previously then resealed, items missing from resealed package.

Shop LocationQLD, Townsville
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

  • Verified customer

Found the cutest Chairs

published

First time in store, got a great price on floor stock, very happy with my experience, keep up the good work :)

Shop LocationQLD, Townsville
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Heath Mc, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


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