??!
1 photo
Fantastic Furniture QLD, Windsor

Fantastic Furniture QLD, Windsor

4.6 from 182 reviews

Good service, Good product

Ended up with the Finlay and are happy to have it, our backs aren't as sore as the last couch we owned. We considered getting 2nd hand Fantastic Furniture but ended on new for warranty.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor QLD
2 comments
Hi Michael, thank you very much for choosing to shop with us. We are glad to hear that the Finlay is treating you well, and we hope to see you back again for more! Regards Nick and the Fantastic team.Thanks. Still waiting to hear back regarding missing 2nd set of sofa legs. Sent an email to the Windsor email address

Update: Received defective item also!! Delivery was CHAOS !!!

UPDATE:
I found the left and right doors of the TV Unit cracked before even attaching hinges to them!! I really don't know what to say. Such a terrible experience. I won't buy anything from you again and will keep telling my bad experience to anyone I know to be aware.

Although Windsor staff were very helpful and cooperative, but I'm really frustrated and shocked from what happened in the delivery process. They delivered different sofa and missed TV unit!! Then had to reschedule another delivery day to fix their faults, which wasted my time through the whole weekend!!
I'm really disappointed from such service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Hi Amr E, I am very sorry to hear about the condition your new Tv unit has arrived in and sincerely apologise. We have received your email with photos and a team member from our Windsor store will be in touch to assist as soon as possible. Kind regards Ryan and the Fantastic teamNo one called me till now!

Brilliant quality at great prices

Range of products suits all budgets, but during sales periods, terrific bargains can be found. I saved over $1,500 on products which helped when incurring moving costs. Staff were extremely helpful no matter how many questions I asked. I don't like assembling things, so I did choose items already assembled. I am going back again when they have restocked.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Kaye Morningside, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Fantastic Furniture Fun

It was easy to find our way around the store to the section we were interested in. Friendly staff were immediately available for assistance and advice and we were able to choose exactly the product we were looking for and at the price we considered reasonable. Being elderly, we were surprised that the product required assembly, however the very efficient saleslady was quickly able to arrange that, and delivery, for a small extra charge. We particularly enjoyed the humorous conversation with the happy staff throughout our shopping experience. Quite a novelty. Thank you. You made our day.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor Brisbane Qld
1 comment
Hi Gerry M., thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We are happy to hear that our Windsor team made your day. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Can't wait for my Como Robe to arrive

I love shopping at Fantastic Furniture but I am disappointed that there is a waiting period of approximately 4 weeks for the product to be in stock. Because I know the product will be excellent I will be patient.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
1 comment
Hi Alison, thanks so much for shopping with us! We hope you are enjoying your new Como robe soon. Kind regards Ryan and the Fantastic team

Great value for so many options

Great variety of furniture and fabric options. Great value furniture that competes very well against the more expensive stores. The staff are friendly and knowledgeable going out of their way to help.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor Brisbane.
1 comment
Hi Susan, thank you for choosing to shop with us at our Windsor store! It is amazing to hear that you are satisfied with your purchase and that our staff were friendly and helpful. We would love to see you back in store soon! Regards Nick and the Fantastic team.

Great

Was easy to find what you are looking for service was great and very helpful would recommend to others thank you for you service and delivery service thank you very much

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Petrina, thank you for choosing to shop with us in Windsor and sharing your experience online! We hope to serve you in store soon. Regards Angelina and the Fantastic Team

Best service,best furniture,best service,best helpful staff

Best best ever, furniture to good quality,any time I want to by some thing I just go to fantastic furniture windsor.like this place.feling like this place just for me.to goog

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationWindsor
1 comment
Hi Jaswinder , Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Angelina and the Fantastic Team

So happy to have found a lounge and great store

After searching in many other furniture stores for quite some time I walked into Fantastic Furniture found the lounge I had seen on the internet and sat on it for about half and hour and I wasnt pressure from any staff, which I really appreciated and then decision made. Had my lounge delivered 2 days later. You cant get better than that.... O yah and the price, seriously happy.....

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
1 comment
Hi Effie, thanks very much for shopping with us! We are so glad to hear you found the perfect lounge in our store. We hope to see you again soon! Kind regards Ryan and the Fantastic team

Bad Service

One staff member walked past me 3 times, eventually I got served, I was made feel unwelcome, staff member was unhelpful, unknowledge and rude, just made me want to leave

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
1 comment
Hi Karen, I am very sorry to hear about your in store experience. I would really like to address this with the store manager, and also help you in any way I can. Would it be possible to email me the details of the store that you were in and also anything I may be able to help with? My email address is reviews@fantasticfurniture.com.au Regards Angelina and the Fantastic team

Fantastic Furniture doesn’t disappoint!!!!!

I found Fantastic Furniture very easy to navigate and found the range of products exactly what I had in mind. I feel very happy with the range of products I purchased with both quality and price 100%!!!!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
1 comment
Hi Pam H, We are so happy to hear we had exactly what you were after and we appreciate your kind words! We work hard to provide everyday lowest prices without compromising quality. Kind regards Ryan and the Fantastic team

First Place We Go for Furniture

Since moving to Brisbane 4 years ago we've unintentionally furnished most of our house from Fantastic Furniture Windsor (Qld) (most recent purchase was two Jenna armchairs in blue). This was not planned, we've just found that the furniture is actually pretty decent quality (especially for the price), it looks good and the service at the Windsor store is excellent. Another big factor is that everything we've bought so far has been in stock so we can take the furniture home with us that day instead of waiting days or weeks for products to arrive. Never had any issues assembling furniture including shelves, tables, entertainment unit, chairs, couches and a bunk bed. Everything has lasted too, no breakages or faults. I used to be a bit of a snob about FF thinking it was just cheap crap but I've changed my mind now, the designs are quite nice and the quality is better than expected. I've also bought online from FF and that's been great too.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor (Qld)
1 comment
Hi Cam, thank you so much for continuing to choose us, we really appreciate it! Thank you also very much for spending the time to share your feedback on us. We hope to serve you again in store in the future. Regards Ryan and the Fantastic team

Value for money

We sat in a lot of sofas in a lot of stores and could not find a sofa that was supportive and looked good. We tried fantastic furniture and were pleasantly surprised as there were a few sofas that would work for our kitchen sitting area. We shopped around in more stores and sat in more sofas but decided on the Stamford and ordered on line and picked up the same day within an hour (not 12 weeks waiting like some places!). Everyone in the family loves it!

Shop LocationQLD, Windsor
1 comment
Hi Bairdy, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We are delighted to hear the whole family is enjoying your new sofa! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Instore always beats online!

The item I was going to buy became unavailable overnight, but with a quick phone call a lovely young girl was able to locate one in a nearby warehouse and I had my item within hours!

Shop LocationQLD, Windsor
1 comment
Hi Gi Gi, thanks so much for choosing to shop with us in Windsor. That's great to hear! We hope to see you again in store in the future and have passed your message onto the store. Regards Angelina and the Fantastic team

Ooohhh fantastic

I didn’t assemble it as it was an already pre-assembled item. I’m sure if I needed to put it together I would’ve fine to do so.

Shop LocationQLD, Windsor
1 comment
Hi Shelly, thanks so much for choosing to shop with us in Windsor. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

An easygoing worthwhile shopping experience

I found the staff helpful and friendly without being pushy or sales orientated. They were nicely enthusiastic. The store was nicely presented and after 1 wrong turn it was fairly easy to find the warehouse.

Shop LocationQLD, Windsor
1 comment
Hi Annie, thanks so much for shopping with us in our Windsor store and taking the time to share your feedback! We hope to see you in-store again soon. Kind regards Ryan and the Fantastic team

We looked online ,saw what we liked then decided to go into store to see the ir

We looked online saw what we liked then went to the store to look at the product then we purchased .

Shop LocationQLD, Windsor
1 comment
Hi Lowy, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Fantastic buy

We are happy with our purchase at fantastic furniture,staff are too friendly and collection are too good , you can not come without buying

Shop LocationQLD, Windsor
1 comment
Hi Punit singh, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Great Service

The staff at Fantastic Furniture were amazing, friendly, knowledgeable and helpful. Product was great for the price. Overall a great first experience with this retailer,

Shop LocationQLD, Windsor
1 comment
Hi Babs, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Service was great! Callie at Windsor was awesome

Navigating the store was easy and comfortable.
I was very satisfied with the wide range of items.
Very satisfied with the quality of the items.
It was very easy to assemble the table that I purchased.

Shop LocationQLD, Windsor
1 comment
Hi Jake C, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Page 1 of 10

See all Fantastic Furniture reviews

Questions & Answers

Sorry, there are no questions about Fantastic Furniture QLD, Windsor but you can read 202 questions about Fantastic Furniture.

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.