Reviewer Photos & Videos
Great product at great price - staff are very, very helpful.
Bundy store is great. The staff are very helpful and are not pushy at all (unlike another well known Aussie wide furniture store). There is a great range of products to suit most budgets; from the very basic for a first time teenage tenant through to better quality for the more established clients. We didn't want to spend a fortune (as we have pets who may inadvertantly damage furniture), but were able to find products that look like we spent a whole lot more than what we actually spent. Looks great; decent build; great value!
Dakota 5 seater lounge and tv unit
Great service. The staff are helpful and understand what they are selling. Value for money. Am actually about to buy more furniture from them again today to match a TV unit we got aswell. Very happy with the products.
Wonderful staff who are.more than happy to help and give advice. A well set our store with plenty of choice of products that cover all budgets. Will continue to make this our first stop when looking for future purchases.
Great affordable furniture
Always been able to find good quality furniture at an affordable price. I am so pleased with our new lounge suite which came fully assembled.very satisfied with the choices we had at the store.
Great value and good service
We were looking for a new sofa set - good range of products in this store compared to other furniture stores around Cairns and friendly customer service. Delivery was on time and efficient
Great furniture at right price
Repeat customer with growing needs. Have purchased many items from Fantastic Furniture including beds, bedroom suites for master and kids rooms, dining suite and office furniture. None have disappointed. Plan to upgrade one of the kids bedroom furniture later in the year and have already got my eyes on one of the kids bedroom suites displayed in the showroom now.
Bed for daughter she loves it
Staff were super friendly. We purchased our first bed for our 2yo. Bed was priced incorrectly and staff honoured the cheaper price without question. Very professional staff.
Store layout is easy to find and they have a good range of kids beds from bunks to trundles to complete Star Wars themed bed with matching cupbards
Great Service, Affordable and everything we wanted
We headed into the store not knowing exactly the furniture we wanted but a rough idea, the lovely young lady gave us so much information and space to check and everything. She helped so much we walked out with everything we needed at half the price we thought we were going to have to pay!
Great customer service experience
it was great feeling walking into a store which is clean friendly and inviting. Great customer service and alot of variety of choices to choose from. Thanks heaps for the great product and service
Affordable prices, not much customer service.
Looking for dining chairs I had seen on the website. Found them, tried them, decided to buy them without any help from staff. Approached the checkout, eventually served but can't have the chairs for 4 to 8 weeks. Glad I'm not in a hurry.
Best study desk
Went to look for a bigger desk for my studies, found one I really liked. Courtney was so lovely and helpful. As it was not in stock I was told 3 weeks but was so excited to hear it had arrived in less then 2 weeks. The boys at the warehouse were polite and efficient and loaded it in to my car nicely. I’m so happy with my desk it’s such a good size for my Accounting studies (previous desk was Kmart one very small)
the manager and handling customer complaints
I bought a bed and when we started putting it together at home with the draws that fit underneath the bed, some P7 parts were missing. I was upset when I rang the stall and spoke with the manager. The young girl was great at diffusing the situation and made me feel at ease very quickly. She asked how would I like things to be resolved and was willing to take on board my suggestions, and on top of that went out of her way herself by dropping in the parts needed on her way home.
Great customer service and a Manager that genuinely listened and followed things through.
No pushy Sales which was great
We have been looking for a new lounge for a few months and went into the store to see what was best suited for us ended up getting a rug as well
Easy to get around the store, very helpful staff, good range of products, happy with our purchase, if we need anything else I would be inclined to make them the first on the list
Jazz chaise sofa
Customer service in store was good. Quality of sofa is not but you get what you pay for. The legs are wobbly and the cushions started going flat almost immediately. The chaise section is uneven so your legs sit higher up than your lap which makes it hard to get out of. We regretted this purchase within 3 weeks. If you're not too fussy and you don't want to spend a lot, this is the place for you.
Great value for money
Fantastic experience, great value for money and quality. All our furniture is from Fantastic, lounge suite, side tables, desks, chairs, dining suite, coffee table, just love the variety, it's Fantastic!
Great products! Great service!
easy to find stock
Not really much in stock but ended up ordering and got here at an acceptable time.
Easy to install
Will always be shopping at fantastic from now on, as the prices are perfect!
Terrible Service - Do not shop here!
Ordered in store and we were given an estimated wait time that was already far longer than online but had no choice as ordering online was not working at the time. It has now been 2 weeks past the longer estimated arrival with no couch and the same answer every time we call to check. "1 piece is made and 1 is still on its way, should be a couple of days" for over 2 weeks now we have been told this. After the first week passed when it was due to arrive we managed to get a delivery fee waved (if we travel into the store which is silly as it shoul...d be refunded onto the account it was ordered on) but no other discounts or apologies. I understand wait times but I don't understand being lied to when calling up to check the status or being given a completely wrong time frame for delivery in the first place. Number 1 rule with estimates is rounding up and they can't even stick to the long end of the estimate. If you want to be sleeping or sitting on the floor for months at a time then sure shop here. Otherwise I would recommend you spend your money somewhere else that cares about customer satisfaction.
- QLD, Cairns
- Verified customer
I ordered quite a few things from fantastic furniture and had the best experience
The store felt a little crowded for me. Had a super range on display. Quality of products are super superb. The assembly will be easy as i have had products from here before and never had a problem
Exactly what I was looking for
I was looking for a modern bookshelf that would look good in the background of videos I create and out of a number of options they had exactly what I was looking for and I did go to other 'designer' stores. I am having the product delivered and assembled for me.
Questions & Answers
I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Fantastic F.Fantastic Furniture
Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.