??!

staff are bored

walked in and all the staff were sitting of the furniture on their phones. It was a mad scramble to get off what they were sitting on and their phones. Then it took about 15 mins before anyone came up and asked if i need help. did not know much about the product and if it was available. Then just stood there watching you while i was looking at the product. that was very uncomfortable. when i asked a question about the product the staff member had to walk away to find out about it

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWindsor Gardens

Very happy!

Website easy to browse, staff in store were great, products are exactly what I wanted and easy to assemble! Very happy with my purchase.

I initially purchased online and paid the delivery fee, received a call to say it would all fit in a small car so my fee was refunded and I got to go collect it that day! I thought this was great, thoughtful service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion.
1 comment
Hi Lysia, thanks very much for shopping with us! It is great to hear you found our website easy to use and had a great experience with our team in-store. We hope to see you again soon! Kind regards Ryan and the Fantastic team

Havana Range 6 out of 7 pieces damaged

I recently purchased the Coffee table, hall table, book case, entertainment unit, dining table & 6 Mambo chairs from FF and the only thing not damaged or scratched or bent is the coffee table. I sent photo's of all the damages and am receiving full replacement for dining table and hall table as these were the worst damaged items. The dining table has deep split on the top and the hall table is scratched pretty severely. One of my mambo chairs had a bent frame which makes the chair wobbly. I was offered a replacement for this chair also. They took $50.00 off the entertainment unit which i am keeping because damage is on the back. The book case i was told is how it is and nothing was offered for this. Salesperson said their "store manager" checked the display and theirs looks the same as the photos i sent them. I will be checking this when i go back into the store. To say i am disappointed is an understatement. I had to wait 8 weeks for this package and now another 3-4 weeks for replacements. I understand this is cheaper furniture than other retailers but i sure as hell wish i went to Focus Furniture for everything. My couch is from there and is perfect. I've learnt my lesson and will NEVER BUY FROM FANTASTIC FURNITURE AGAIN!! which is a shame as i need to order multiple bedroom packages and other items. I will be spreading the word to all my friends and family.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationGEPPS CROSS
1 comment
Hi Mel, I am very sorry to hear about the issues with your new furniture and sincerely apologise for the inconvenience caused and the delay for receiving the replacements. If you would like to send us a private message with your order details we can certainly follow up with the store and ensure the replacements are arranged for you as soon as possible. Kind regards Ryan and the Fantastic team

Great service from the floor to the warehouse area

Purchased a queen bed package, service on the floor was great, he knew the products in store, the price was great and picking it up from the storage warehouse they could not have been quicker as well. A great customer experience all round. Will definitely be back to buy again. Grear team

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor Gardens, SA
1 comment
Hi Julie-Ann, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with store and warehouse team that assisted you! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Great service

Very happy with quality and reliability if purchases. Extremely happy with staff in pick up who were caring and courteous and went above and beyond when assisting with loading goods

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMunno Para
1 comment
Hi Lorraine, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Very poor customer service at Mitchell Park, SA !!!

The shop was pretty quite being a Monday when I arrived with my son, 2 out of the 3 sales assistants were behind the counter attending to customers so then I went to ask a young assistant as to where the Reed single door pantry was, she pointed to me that it was at the far back corner of the shop. I found what I was looking for but it doesn't tell me the available colour in the range, etc. I needed to approach this particular sales assistant at least 2x to ask more questions about the product, she definitely didn't have any customer to attend to while we were there. I guess what I am trying to say is that TRY to show that you're interested to be of HELP to your customers from the moment they step in your shop. If someone did ask for a certain product (furniture) it would be good if you can walk them to where the furniture is rather than just point to them the location. It would even be ideal if you start a conversation about the product or even suggest other range rather than staying behind the counter trying to look busy. It was a very disappointing visit to this particular store and definitely wouldn't be coming back again. Am sure there are people like me who values a great customer service over the product that is on offer. Training & re-training staff for excellent customer satisfaction is to be considered in this competitive market to stay in business... just a friendly reminder guys.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMitchell Park, Adelaide SA
1 comment
Hi Maricel, I am very sorry to hear about the experience you have had during your recent visit to our Marion store and sincerely apologise as this certainly doesn't sound like the level of service we hope for anyone visiting our stores to receive. We will be sure to address this with our management team directly as we strive to provide the best service possible to ensure your satisfaction. Thank you for taking the time to share this with us, if there is anything we can assist with please get in touch with us via reviews@fantasticfurniture.com.au. Kind regards Ryan and the Fantastic team

Value for money

Great service, great products!
Found exactly what we were looking for.
Store was easy to find what we were looking for. Service was outstanding.
Fast and efficient and friendly delivery.
Will shop again!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor Gardens
1 comment
Hi Cassandra, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Tables for days

Very satisfied with our side table for our children's lounge room! It was exactly what we wanted, for a fraction of the cost of other stores. Easy to assemble and looks fab.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMunno Para SA
1 comment
Hi Bells006, we are happy to hear you found the perfect side table for your childrens lounge room! We are happy to hear you found assembly easy and look forward to serving you again soon. Kind regards Ryan and the Fantastic team

Fantastic experience!

Fantastic Furniture certainly lives up to its name! We were looking for a futon that could double as a lounge. The product we purchased was just what we needed... and at a good price! Customer service at Windsor Gardens was top shelf. Assistants had good product knowledge and were friendly and helpful.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor Gardens
1 comment
Hi Wenchan, thank you very much for choosing to shop with us in Windsor Gardens and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team

It was very good.

Very easy to find the right item.
Satisfied with the range of products and with quality of item I bought. Melissa was very friendly and helpful in choosing the product I needed, but the delivery guy was not good enough (dropped the product in front of me and even didn't care apologized.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion.
2 comments
Hi Levon, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experience with Melissa. I am very sorry to hear about what happened with delivery. Please send us an email to reviews@fantasticfurniture.com.au if you have any problems with the product so we can get this resolved for you. Kind regards Ryan and the Fantastic teamHi Ryan, thank you for your reply. Hopefully the product will be ok. I always enjoy shopping at the Fantastic Furniture, just wanted to make sure that the delivery guy would feel the same responsibility as the staff in the shop and wouldn't spoil the name - Fantastic Furniture. Thanks again. Best wishes, Levon.

Enjoyment plus time

If funds permitted,I could really have a field day and purchase sooo much in there. Thoroughly enjoy checking everything out I'm the showroom. Feel like Goldilocks and the three bears trying things for comfort and softness.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationMunno Para in South Australia
2 comments
Hi Sue, We are so happy to hear you are enjoying our wide range in-store! We pride ourselves on having something for everyone in-store so we are sure you will find the one that is 'just right.' Kind regards Ryan and the Fantastic teamI have purchased many items from your Munno Para store, and hopefully very, very soon,I shall be purchasing something else in order to complete my visions on updating the themes within my house. Looking forward to seeing what offers there are once more within your wonderful store.

Perfect customer service reasonable price

The couch was reasonably priced and has great help. I was not pressured into purchasing anything offered great deal. Was given different payment options as we have just purchased a new home

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWindsor gardens
1 comment
Hi Nichola, It is wonderful to hear you had a great experience in-store! We are happy to hear you are enjoying our flexible payment options and we look forward to your next visit. Kind regards Ryan and the Fantastic team

Amazing

Brenda was amazing, knowledgeable and friendly, helped with every enquiry and had a lot of patience. Highly recommend this store and this staff member, best customer experience I've had to do date

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMunno para
1 comment
Hi Adam, we are so glad to hear about your experience with Brenda from Munno Para! We will be sure to pass on the feedback to her directly. Hopefully we will be seeing you back again soon! Regards Nick and the Fantastic team.

Fantastic!

First impressions last with this store, everything was easy to see, layout easy to love around. The bed was easy to put together with the easy to read instructions. I liked the range of mattresses they also had to choose from.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion, South Australia
1 comment
Hi Naomi, thanks very much for shopping with us! We are thrilled to hear you found your new bed easy to assemble and we look forward to your next visit. Kind regards Ryan and the Fantastic team

Great experience

Took a while for a staff member to become available but once I found one she was very helpful and made my purchase fast and easy. I thought the store was a bit cluttered

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
1 comment
Hi Sheree, thanks so much for shopping with us! It is great to hear that our Marion team were helpful, and we do hope to see you again soon! Regards Nick and the Fantastic team.

Fantastic

People were lovely, prices were great and everything was easy! Customer service, quality and so easy to put together. People on the phone and in store were great. We purchased online but only because everyone was so helpful in store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelps crosee
1 comment
Hi Tarshaemilydejay, thank you so much for shopping with us and taking the time to share your experience. It is great to hear that our Gepps Cross staff were so lovely, and we look forward to seeing you back in store in the future! Regards Nick and the Fantastic team.

Value for money!

Value for money! Great range of products. Really happy with the products purchased. Friendly staff and quick and efficient service. Have had purchased many items from the store and no complaints.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor Gardens
1 comment
Hi Sds, thank you so much for shopping with us in Windsor Gardens! It is great to hear that you are so happy with your products, and that the staff there are friendly and helpful. We look forward to seeing you back again next time! Regards Nick and the Fantastic team.

Affordable items

Great affordable items with a wide variety to choose from. Friendly and helpful service. Highly recommend Fantastic Furniture. Have purchased many items from here now and have had no complaints.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor Gardens
1 comment
Hi there! Thank you very much for shopping with us in Windsor Gardens. It is great to hear that our team were friendly and helpful, and we look forward to seeing you again soon! Regards Nick and the Fantastic team.

Faulty Lounge

I’ve had a warranty lounge replaced by Fantastic Furniture.I wasn’t sure even if it was under warranty so I went in and Derek and the team at Gepps Cross liaised with their manufacturer who stood by their product and as a result Fantastic furniture stood by their customer. A full store credit was received and I was able to replace my lounge with a new one which was competitively priced and extremely comfortable. Highly recommend this company at Gepps cross! Thank you Derek and team! Sam

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationGepps Cross
1 comment
Hi Sherri, thank you for shopping with us and taking the time to share your experience. We are happy to hear that your faulty lounge was replaced with no issues, and we look forward to seeing you in Gepps Cross again in the future! Regards Nick and the Fantastic team.

Great customer service!!

Brenda was very informative and helpful. She's really kind as well and took the time to help me which was really helpful. Definetky ask for Brenda when looking to purchase I'm munno para fantastic furniture!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMunno para fantastic furniture
1 comment
Hi Jodie, thank you for shopping with us and taking the time to share your experience. We are thrilled to hear that Brenda was so helpful, and we will make sure she gets this feedback directly! We will see you next time at Munno Para! Regards Nick and the Fantastic team.

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Fantastic Furniture SA, MarionFantastic Furniture SA, Munno ParaFantastic Furniture SA, Windsor GardensFantastic Furniture SA, Gepps Cross
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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