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My original purchase was damaged when collectEd. Fantastic Furniture exceeded expectations by replacing it with a new one. Wonderful company to deal with. Highly recommended
The reviewer stated that an incentive was offered for this review
Great customer service
We had a Tivoli couch for 3 years, one cushion started to tear on the stitching. I contacted the customer service, they asked for images and told us they would review under the warranty. 3 days later we get a call asking when is best to deliver the new couch. Couldn't believe how quick and efficient they were to resolve the issue. Thanks fantastic furniture! Our experience has really been fantastic.
Havana Range 6 out of 7 pieces damaged
I recently purchased the Coffee table, hall table, book case, entertainment unit, dining table & 6 Mambo chairs from FF and the only thing not damaged or scratched or bent is the coffee table. I sent photo's of all the damages and am receiving full replacement for dining table and hall table as these were the worst damaged items. The dining table has deep split on the top and the hall table is scratched pretty severely. One of my mambo chairs had a bent frame which makes the chair wobbly. I was offered a replacement for this chair also. They to...ok $50.00 off the entertainment unit which i am keeping because damage is on the back. The book case i was told is how it is and nothing was offered for this. Salesperson said their "store manager" checked the display and theirs looks the same as the photos i sent them. I will be checking this when i go back into the store. To say i am disappointed is an understatement. I had to wait 8 weeks for this package and now another 3-4 weeks for replacements. I understand this is cheaper furniture than other retailers but i sure as hell wish i went to Focus Furniture for everything. My couch is from there and is perfect. I've learnt my lesson and will NEVER BUY FROM FANTASTIC FURNITURE AGAIN!! which is a shame as i need to order multiple bedroom packages and other items. I will be spreading the word to all my friends and family.
I’ve had a warranty lounge replaced by Fantastic Furniture.I wasn’t sure even if it was under warranty so I went in and Derek and the team at Gepps Cross liaised with their manufacturer who stood by their product and as a result Fantastic furniture stood by their customer. A full store credit was received and I was able to replace my lounge with a new one which was competitively priced and extremely comfortable. Highly recommend this company at Gepps cross! Thank you Derek and team! Sam
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Questions & Answers
Do you have stackable dining room chairs?
Thank you for contacting customer care.
Let me find out for your as to which of our chairs do stack up and i will get back to you asap! Are you able to send through your email to firstname.lastname@example.org so i may send this links to you and discuss it further?
Nida and the FF Team
I do apologize for the delay in response. The below chairs are stackable in our store:
Replica Tolix Chairs
Moulin Dining Chairs
Maisie Dining Chairs
Nida and the FF Team
Thanks. We’ll check them out next week when we are in Adelaide.
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|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas|
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