Havana Range 6 out of 7 pieces damaged
I recently purchased the Coffee table, hall table, book case, entertainment unit, dining table & 6 Mambo chairs from FF and the only thing not damaged or scratched or bent is the coffee table. I sent photo's of all the damages and am receiving full replacement for dining table and hall table as these were the worst damaged items. The dining table has deep split on the top and the hall table is scratched pretty severely. One of my mambo chairs had a bent frame which makes the chair wobbly. I was offered a replacement for this chair also. They to...ok $50.00 off the entertainment unit which i am keeping because damage is on the back. The book case i was told is how it is and nothing was offered for this. Salesperson said their "store manager" checked the display and theirs looks the same as the photos i sent them. I will be checking this when i go back into the store. To say i am disappointed is an understatement. I had to wait 8 weeks for this package and now another 3-4 weeks for replacements. I understand this is cheaper furniture than other retailers but i sure as hell wish i went to Focus Furniture for everything. My couch is from there and is perfect. I've learnt my lesson and will NEVER BUY FROM FANTASTIC FURNITURE AGAIN!! which is a shame as i need to order multiple bedroom packages and other items. I will be spreading the word to all my friends and family.
Rude staff don’t go into stores
Went into store for help only found rude and unhelpful staff But had good value for money furniture so do what I did and buy it online
No customer service
Went to gepps cross to have a look at a chair, not one person ask if we needed anything, to busy moving stock, went back the next day to order the chair, was asked if we needed help after awhile of being in the shop, we said we wanted to order a chair but we need to pick out a fabric and he just walked away and started doing something else, my husband and I were quite shocked. We decided we couldn't get much help so focus on furniture got our $800 sale that day.
Questions & Answers
Do you have stackable dining room chairs?
Thank you for contacting customer care.
Let me find out for your as to which of our chairs do stack up and i will get back to you asap! Are you able to send through your email to email@example.com so i may send this links to you and discuss it further?
Nida and the FF Team
I do apologize for the delay in response. The below chairs are stackable in our store:
Replica Tolix Chairs
Moulin Dining Chairs
Maisie Dining Chairs
Nida and the FF Team
Thanks. We’ll check them out next week when we are in Adelaide.
Get an answer from our members and Fantastic Furniture representatives
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas|
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