Website easy to browse, staff in store were great, products are exactly what I wanted and easy to assemble! Very happy with my purchase.
I initially purchased online and paid the delivery fee, received a call to say it would all fit in a small car so my fee was refunded and I got to go collect it that day! I thought this was great, thoughtful service.
Very poor customer service at Mitchell Park, SA !!!
The shop was pretty quite being a Monday when I arrived with my son, 2 out of the 3 sales assistants were behind the counter attending to customers so then I went to ask a young assistant as to where the Reed single door pantry was, she pointed to me that it was at the far back corner of the shop. I found what I was looking for but it doesn't tell me the available colour in the range, etc. I needed to approach this particular sales assistant at least 2x to ask more questions about the product, she definitely didn't have any customer to attend...to while we were there. I guess what I am trying to say is that TRY to show that you're interested to be of HELP to your customers from the moment they step in your shop. If someone did ask for a certain product (furniture) it would be good if you can walk them to where the furniture is rather than just point to them the location. It would even be ideal if you start a conversation about the product or even suggest other range rather than staying behind the counter trying to look busy. It was a very disappointing visit to this particular store and definitely wouldn't be coming back again. Am sure there are people like me who values a great customer service over the product that is on offer. Training & re-training staff for excellent customer satisfaction is to be considered in this competitive market to stay in business... just a friendly reminder guys.
It was very good.
Very easy to find the right item.
Satisfied with the range of products and with quality of item I bought. Melissa was very friendly and helpful in choosing the product I needed, but the delivery guy was not good enough (dropped the product in front of me and even didn't care apologized.
First impressions last with this store, everything was easy to see, layout easy to love around. The bed was easy to put together with the easy to read instructions. I liked the range of mattresses they also had to choose from.
Took a while for a staff member to become available but once I found one she was very helpful and made my purchase fast and easy. I thought the store was a bit cluttered
Great range of products
The Marion Store is really good. Plenty of parking space. The sales representative was really helpful and made the purchase easier. The prices are not over the top and the display even though a bit scattered is quite alright.
Disappointing experience in SA
Customer service reps aren't customer focussed, it's all very impersonal the whole experience. I had lots of trouble organising a suitable delivery time and they weren't flexible. I didn't even get a thank you on final payment, next time I'll take my business elsewhere. It's unfortunate the sofa they had was the one I was looking for and other stores didn't have the right one. Really disappointing from start to finish.
Love this store staff are super friendly and don't "bug" you whilst your shopping. The range to.look at in store is small but just enough to keep you interested for a while.
Love my new lounge and ottoman!
Had a great overall experience at the Marion store. The staff were friendly, knowledgeable and extremely helpful. The store was tidy and easy to navigate. My furniture was in exceptional condition and the warehouse and delivery was of high standard.
Very happy customer!!
The reviewer stated that an incentive was offered for this review
just what the doctor ordered
Everything was easy to find enough choices not too many where you get confused more than happy with the quality of the futon we purchased the staff member who assisted us - excellent customer service from Kelly she could give a lot of people a lesson in good service
- Verified customer
Fantastic Furniture at Marion were amazing. My brother picked out a new bed and mattress I was getting him for Christmas. Staff service was second to none, and couldn't be happier. The young woman who served us was able to advise what was in stock and what wasn't, and the time it would take to come in. My brother chose what was in stock and we were out within 15 minutes of walking in. The guys in the warehouse were quick also. Loved the mattress in a box idea, and assembling the bed was done very easily.
I previously shopped at Amart twice. Never again! Fantastic Furniture are honest and the staff aren't fake or pushy.
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