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Fantastic Furniture TAS

Reviews

(207)
(29)
(2)
(3)
(12)
  • Product Quality
    4.4 (30)
  • Return Claim MadeYes (4) · No (25)
  • Warranty Claim MadeYes (1) · No (29)
  • Product Appearance As advertised (96%) · Not as advertised (4%)
  • Customer Service
    4.9 (29)

Reviewer Photos & Videos

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Julia

JuliaLaunceston, TAS

  • 7 reviews

Excellent customer service and product.

published

The man that served me is so friendly and knowledgeable. Excellent overall experience. The suite I have purchased is so comfortable the store lay out to try different suites very easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Julia, thanks so much for shopping with us in Launceston. We are so glad to hear about your experience in store, and we hope to see you back again in the near future. Regards Nick and the Fantastic team.


Caroline

CarolineLaunceston, TAS

Awesome bed, great price

published

Saville Bed is built very well and couldn't be happier with it, material is good quality, easy to assemble and reviews online said the same, better than Harvey Norman reviews on similar items

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Caroline! Thanks so much for shopping with us and taking the time to share your thoughts. We are glad to hear that you are happy with the product, and we hope to see you back again soon! Regards Nick and the Fantastic team.

Caroline
Caroline

Thanks Nick

Shaz

ShazHobart, TAS

Happy outcome

published

Had issues getting a refund for lounge i returned (great option with 60 day change of mind policy) before i could purchase new lounge but Stephen's service was awesome, he chased it up for me and kept in contact until the refund came through, then was really helpful getting my replacement. Will be back again

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDerwent Park Tasmania
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shaz, thanks so much for choosing to shop with us. We are glad to hear that Stephen was able to provide such great service. We look forward to seeing you back again in the future! Regards Nick and the Fantastic team.

Mahesh

MaheshLaunceston, TAS

Perfect quality and packaging

published

Easy to access products and packaging was convenient for taking home in my own car. Great experience and would recommend my friends. The staff are friendly and helpful in finding out the product.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mahesh, thank you very much for choosing to shop with us in Launceston and taking the time to share your experiences. We hope to serve you again in the future. Regards Angelina and the Fantastic team


Louisa

LouisaGreater Melbourne (Inner), VIC

  • 3 reviews

great product and service

published

professional and super helpful team from phone call to purchase / pickup.
great customer service - i purchased a king bed base and once i got it home and assembled with my mattress it was just too high. Kirby very helpful and arranged pick up and swap over of another base.
cant speak highly enough of the service from this store. the bed base was incredibly well made for the price and the assembly instructions and tools were faultless.
well done.
very happy customer

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationhobart tasmania
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

4 products

4 productsTasmania

The 'Dad Joke' finished a great phone experience.

published

The phone experience was quick and efficient, staff member was friendly, knowledgeable, and all was completed within a couple of minutes.Great experience, would recommend anyone who cant get to there store to give them a call.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thanks so much for choosing to shop with us in Launceston. We do love our 'Dad Jokes', so we hope to see you back again for more in the future! Regards Nick and the Fantastic team.


Karen

KarenTasmania

Too Easy!

published

Had a problem which was fixed with no fuss by staff in store. Great customer service, highly recommend you try Fantastic Furniture. This was my first time shopping with Fantastic Furniture and it will not be the last. From Sales staff to warehouse staff and delivery guys this was a 10/10 experience!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOnline, then exchange through your Moonah store.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Karen, thank you for choosing to shop with us in Hobart. It is great to hear that your problem was able to be fixed by our wonderful staff, and we look forward to seeing you back again in the future! Regards Nick and the Fantastic team.


Melmiff

MelmiffHobart, TAS

  • 2 reviews

Leather couch peeling, again, sadly

published

Hi, we have always found the service at Fantastic Derwent Park amazing and helpful. However, at no fault of the service people, we are on our 3rd leather couch due to the top layer of leather peeling (we understand its not high quality leather) but nonetheless we are disappointed to be honest. Have always had other great furniture from there, my bed and futon are still great after 15 years!

Customer Service
Product Quality
Product Appearance As advertised
Store LocationDerwent Park, Tasmania
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Melmiff
Melmiff

Thank you for your reply, Nick. I have emailed my details to the email youve provided.
Cheers, Michelle.

Pete

PeteLaunceston, TAS

Good service range and price

published

Easy to find store.ease of parking
Good range,stock ready to go ,heaps of stock on display
Good quality furniture at a sensible price
Ease of assembly quality parts and instructions quality product ,well packaged

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Pete, thanks so much for shopping with us in Launceston. We are glad to hear such positive feedback, and we hope to serve you again in the future. Regards Nick and the Fantastic team.

Macca

Macca

  • 4 reviews

Havana Bedroom setting

published

I purchased the Havana bedroom setting exactly two years ago. Queen bed, 5 drawer tall boy and bedside tables.
The 'wood' veneer side of the 5 drawer dresser and the foot of the queen bed has faded and turned a greenish tinge- looks awful now.
The double doors near the items faces west so only gets a brief amount of sun in the evening. Of course FF's warranty excludes fading. AVOID. Wish I'd spent a little more on something of quality.
NOT HAPPY.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHobart
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Susan

SusanLaunceston, TAS

Happy with purchase

published

Very happy with the 3 items purchased and the price. Very friendly and helpful staff member. Waiting on another item to come into store. Great price and functionally. Prices very reasonable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Susan, thanks very much for shopping with us and sharing your kind words about our team! We look forward to your next visit. Kind regards Ryan and the Fantastic team


Jennie P.

Jennie P.Central, TAS

  • 2 reviews

Very dissatisfied

published

Store set out ok..limited range of products ..furniture was below standard..had to get same item delivered 4 times and each time it was damaged..customer service on this matter was virtually none existent..because of circumstances had to except damaged goods ..small deduction in price was given ...never shop at this store again ..

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Ted

TedCentral, TAS

  • 2 reviews

Excellent value for money and a great product.

published

Great service, good store layout and friendly knowledgeable staff. The quality of the furniture is excellent and very easy to assemble where necessary. I have no problem recommending Fantastic Furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Tasmania
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ted, thank you so much for choosing to shop with us in Launceston. We are thrilled to hear that you have had such a great experience with our team and our products. We hope to see you back again in the future! Regards Nick and the Fantastic team.


Michelle

MichelleNorth-West & West coast, TAS

It's good

published

The store was easy to find but the range of product avability was not good I was disappointed, I live an hour and half away from the store no delivery

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Michelle, thank you for taking the time to share your thoughts on our range, I am sorry to hear the items you were after were not available. Kind regards Ryan and the Fantastic team

Affordable and dependable.

published

- Plenty of variety across all areas
- Store set up well with very friendly and helpful staff
- Great quality of products
- Easy to assemble with very clear instructions
- Very satisfied with the overall experience of shopping at Fantastic

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Store
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Cassie

CassieNorth-West & West coast, TAS

Absolutely FANTASTIC!

published

We went into the store with a plan from what we found online, and much to our delight our plan changed and we purchased furniture that we loved even more, it suited our home more and we were given an amazing deal! To see it in store and to be able to touch and use it, it makes a world of difference on decision!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston TAS
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


Fantastic item and just perfect for my unit.

published

Found my item easily and had great customer service and a great knowledge of the product and colours available for the item. Would highly recommend and will definitely go back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHobart, Tasmania
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sandy! Thanks for deciding to shop with us in Hobart and taking the time to share your experience. We are so happy to hear that you will be returning and we hope to see you soon! Regards Nick and the Fantastic team.


Exceptional service & products

published

An easy store to navigate. The furniture I chose was super comfortable and there was a great range. The staff were extremely pleasant and helpful. The prices were very reasonable including the cost of delivery.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Leah1994

Leah1994Launceston, TAS

Fantastic!

published

Was so easy to find what we were looking for and were offered help straight away and were left alone to browse, can’t wait for our new couch to arrive!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Leah, thank you so much for shopping with us. We are so glad to hear that you were able to find the right couch, and we hope to see you back in our Launceston store in the future! Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review


Donna S.

Donna S.Launceston, TAS

Great range, great prices AND Australian Made!

published

I was in the market for a new lounge suite. I went to a number of stores around Launceston; in some staff members approached to assist, in others they did after a while. At Fantastic, I was approached quite soon after arriving. When I had made my design choice, I was given great service, got a great bundle deal and was very satisfied with the service I received. I wanted an Australian Made product, and this is what I got.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Donna, thank you so much for choosing to shop with us. We are so glad to hear about your experience in our Launceston store, and we hope to see you back again in the future! Regards Nick and the Fantastic team.


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