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Fantastic Furniture TAS, Hobart

Fantastic Furniture TAS, Hobart

4.5 from 98 reviews

Reviews

(78)
(10)
(1)
(1)
(8)
  • Product Quality
    4.2 (11)
  • Return Claim MadeYes (3) · No (5)
  • Warranty Claim MadeYes (0) · No (9)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    5.0 (10)
Suresh S.

Suresh S.Tasmania

Perfect

published

Good products at affordable price with lots of options... staffs were also very kind, friendly and helpful.. awesome customer service and will highly recommend to others... surely gonna come back...

Customer Service
Product Quality
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Suresh, thankyou for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team.

Shaz

ShazHobart, TAS

Happy outcome

published

Had issues getting a refund for lounge i returned (great option with 60 day change of mind policy) before i could purchase new lounge but Stephen's service was awesome, he chased it up for me and kept in contact until the refund came through, then was really helpful getting my replacement. Will be back again

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDerwent Park Tasmania
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shaz, thanks so much for choosing to shop with us. We are glad to hear that Stephen was able to provide such great service. We look forward to seeing you back again in the future! Regards Nick and the Fantastic team.

Louisa

LouisaGreater Melbourne (Inner), VIC

  • 3 reviews

great product and service

published

professional and super helpful team from phone call to purchase / pickup.
great customer service - i purchased a king bed base and once i got it home and assembled with my mattress it was just too high. Kirby very helpful and arranged pick up and swap over of another base.
cant speak highly enough of the service from this store. the bed base was incredibly well made for the price and the assembly instructions and tools were faultless.
well done.
very happy customer

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationhobart tasmania
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Karen

KarenTasmania

Too Easy!

published

Had a problem which was fixed with no fuss by staff in store. Great customer service, highly recommend you try Fantastic Furniture. This was my first time shopping with Fantastic Furniture and it will not be the last. From Sales staff to warehouse staff and delivery guys this was a 10/10 experience!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOnline, then exchange through your Moonah store.
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Karen, thank you for choosing to shop with us in Hobart. It is great to hear that your problem was able to be fixed by our wonderful staff, and we look forward to seeing you back again in the future! Regards Nick and the Fantastic team.

Melmiff

MelmiffHobart, TAS

  • 2 reviews

Leather couch peeling, again, sadly

published

Hi, we have always found the service at Fantastic Derwent Park amazing and helpful. However, at no fault of the service people, we are on our 3rd leather couch due to the top layer of leather peeling (we understand its not high quality leather) but nonetheless we are disappointed to be honest. Have always had other great furniture from there, my bed and futon are still great after 15 years!

Customer Service
Product Quality
Product Appearance As advertised
Store LocationDerwent Park, Tasmania
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Melmiff
Melmiff

Thank you for your reply, Nick. I have emailed my details to the email youve provided.
Cheers, Michelle.

Macca

Macca

  • 4 reviews

Havana Bedroom setting

published

I purchased the Havana bedroom setting exactly two years ago. Queen bed, 5 drawer tall boy and bedside tables.
The 'wood' veneer side of the 5 drawer dresser and the foot of the queen bed has faded and turned a greenish tinge- looks awful now.
The double doors near the items faces west so only gets a brief amount of sun in the evening. Of course FF's warranty excludes fading. AVOID. Wish I'd spent a little more on something of quality.
NOT HAPPY.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHobart
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Fantastic item and just perfect for my unit.

published

Found my item easily and had great customer service and a great knowledge of the product and colours available for the item. Would highly recommend and will definitely go back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHobart, Tasmania
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sandy! Thanks for deciding to shop with us in Hobart and taking the time to share your experience. We are so happy to hear that you will be returning and we hope to see you soon! Regards Nick and the Fantastic team.

Faye

FayeTasmania

Brilliant service throughtout

published

Easy to find, buy and build.
Fantastic service from Steven the minute I arrived in the store. Great service continued right hrough to pick up. Always great after service offered also.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDerwent park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Faye, thanks so much for choosing to shop with us in Hobart! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Ideal value for money lounge suite

published

Easy to find the lounge suite in store I was after, very good quality , very comfortable and best value in town after looking at similar lounges at 4 other stores

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHobart
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jim, we are thrilled to hear you found the lounge you were after and that you are enjoying our low prices! We look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

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reasonable price, friendly staff

published

The bookshelf, the bed, the matresss, the dinning table a lot of products are suitable for renting people here . With a good quality and great bargain price , definitely will come back

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cat, thanks so much for choosing to shop with us! We are so pleased to hear you are enjoying our wide range of low prices and we hope to see you again. Kind regards Ryan and the Fantastic team

A wonderful purchase experience in Fantastic

published

When we entered the store, it was quite easy to find what we were look for. Fantastic offered a wide range of chair with excellent quality. The chairs were easily to assemble. The staff Dan was very patient and friendly to make recommendations, very helpful!

Customer Service
Product Quality
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoonah, Tasmania
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi George Li, thank you for shopping with us at Hobart! We are delighted to hear you are enjoying our product range and stores. We hope to see you back soon! Regards Angelina and the Fantastic team

The reviewer stated that an incentive was offered for this review

Perfect size

published

Great experience online, even better experience in store.
The staff are super friendly and go out of their way to help.
The draws are easy to assemble.
Extremely happy with my purchase

Shop LocationTAS, Hobart
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lisa T, thanks so much for taking the time to share your experiences shopping with us in-store and online! We are pleased to hear you found assembly easy and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

Nath

NathHobart Tasmania

I find it easier to shop in a store

published

I found the staff to be very friendly and helpful when i purchased my new mattress and the store people took great care when the loaded it on my ute.

Shop LocationTAS, Hobart
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nath, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Great quality furniture and very friendly staff

published

The Derwent park store has great parking, very friendly staff and has a fantastic range of stock. The collection area is great and staff there were very friendly and helpful. Totally recommend going there!

Shop LocationTAS, Hobart
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Worst Christmas ever

published

Decided to furnish my home with Fantastic products. Decided on Sorrento for living, dining and two bedrooms. I understood that there would be a wait on some items. Delivery of Toronto items which were too big for the house. I rang the store and the salesman agreed that he had sent the wrong furniture. So no Christmas table or friends and family at our new home for Christmas. I paid for the goods in advance to show my good faith. All the furniture has been returned except for the mattress which was what I wanted. I am still owed more than $4000. After almost 2 months I don't understand the delay. Fantastic has their furniture andmy money as well.

Shop LocationTAS, Hobart
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Good quality and cheap price

published

The mattress in the box is so a good idea for my small car delivery,and it is only $99. Save me about $40 delivery fee

Shop LocationTAS, Hobart
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Yang, thanks so much for choosing to shop with us in Hobart. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

Cheap reliable furniture than can look expensive

published

Did buy a shoe cabinet, the instructions could have been better, however have purchased a dining setting (marble faux top and fabric chairs) and everyone comment how lovely it looks

Shop LocationTAS, Hobart
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Linda, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Peter

PeterHOBART

Go To Fantastic Furniture for your needs

published

Great service good products friendly staff really easy to deal with no problems very professional and know what they are talking about and give plenty of advice

Shop LocationTAS, Hobart
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Peter, thankyou for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team

Very easy online shopping and excellent customer service

published

Paris bed, lovely, assembled it by myself with tools provided. (56yo F). Excellent customer service after online purchase, arrived the next day.

Shop LocationTAS, Hobart
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
  • Verified customer

Absolute deceiving with their tricky return options !!!

published
Shop LocationTAS, Hobart
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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