Had issues getting a refund for lounge i returned (great option with 60 day change of mind policy) before i could purchase new lounge but Stephen's service was awesome, he chased it up for me and kept in contact until the refund came through, then was really helpful getting my replacement. Will be back again
great product and service
professional and super helpful team from phone call to purchase / pickup.
great customer service - i purchased a king bed base and once i got it home and assembled with my mattress it was just too high. Kirby very helpful and arranged pick up and swap over of another base.
cant speak highly enough of the service from this store. the bed base was incredibly well made for the price and the assembly instructions and tools were faultless.
very happy customer
Had a problem which was fixed with no fuss by staff in store. Great customer service, highly recommend you try Fantastic Furniture. This was my first time shopping with Fantastic Furniture and it will not be the last. From Sales staff to warehouse staff and delivery guys this was a 10/10 experience!
Leather couch peeling, again, sadly
Hi, we have always found the service at Fantastic Derwent Park amazing and helpful. However, at no fault of the service people, we are on our 3rd leather couch due to the top layer of leather peeling (we understand its not high quality leather) but nonetheless we are disappointed to be honest. Have always had other great furniture from there, my bed and futon are still great after 15 years!
Havana Bedroom setting
I purchased the Havana bedroom setting exactly two years ago. Queen bed, 5 drawer tall boy and bedside tables.
The 'wood' veneer side of the 5 drawer dresser and the foot of the queen bed has faded and turned a greenish tinge- looks awful now.
The double doors near the items faces west so only gets a brief amount of sun in the evening. Of course FF's warranty excludes fading. AVOID. Wish I'd spent a little more on something of quality.
Fantastic item and just perfect for my unit.
Found my item easily and had great customer service and a great knowledge of the product and colours available for the item. Would highly recommend and will definitely go back.
Brilliant service throughtout
Easy to find, buy and build.
Fantastic service from Steven the minute I arrived in the store. Great service continued right hrough to pick up. Always great after service offered also.
Ideal value for money lounge suite
Easy to find the lounge suite in store I was after, very good quality , very comfortable and best value in town after looking at similar lounges at 4 other stores
reasonable price， friendly staff
The bookshelf, the bed, the matresss, the dinning table a lot of products are suitable for renting people here . With a good quality and great bargain price , definitely will come back
A wonderful purchase experience in Fantastic
When we entered the store, it was quite easy to find what we were look for. Fantastic offered a wide range of chair with excellent quality. The chairs were easily to assemble. The staff Dan was very patient and friendly to make recommendations, very helpful!
The reviewer stated that an incentive was offered for this review
Worst Christmas ever
Decided to furnish my home with Fantastic products. Decided on Sorrento for living, dining and two bedrooms. I understood that there would be a wait on some items. Delivery of Toronto items which were too big for the house. I rang the store and the salesman agreed that he had sent the wrong furniture. So no Christmas table or friends and family at our new home for Christmas. I paid for the goods in advance to show my good faith. All the furniture has been returned except for the mattress which was what I wanted. I am still owed more than $4000. After almost 2 months I don't understand the delay. Fantastic has their furniture andmy money as well.
- Verified customer
Absolute deceiving with their tricky return options !!!
I bought " Bliss Double Mattress" on 6th November,2018. I am quoting this Brand cause be careful with this brand. I was feeling this was absolutely not for me from first night. Since first night i started having lower back pain and it was kind of really bad. I thought its new one so it will take time. I tried for 10 days but the pain was just rising day by day. Every morning, I am having this freakin low back pain.
I knew it had return policy so i contacted their customer service but they send me
"""[name removed] 16:21
I understand, how...
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