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Fantastic Furniture VIC
4.6 from 1,919 reviews · View Statistics

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Always great service!

published

Always great service, the staff are super efficient and friendly and the warehouse pickup was easy, quick and most helpful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationPreston, Vic
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Guinness68, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Jivani and the Fantastic team

Eric W.

Eric W.Goulburn Valley, VIC

Awesome service

published

Team knew what I was after, grabbed it and payed within 5 minutes. Quick and easy. Great customer service guys.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationShepparton VIC
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Eric, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Jivani and the Fantastic team

Fiona

FionaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Poor Managerial Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoorabbin
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1 comment
Fantastic Furniture
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tiger girl

tiger girlGreater Melbourne (Outer), VIC

  • 2 reviews

Love my coffee table

published

My son had bought a furniture package and was so impressed that I needed a coffee table and ordered on line on a Saturday. Arrived Monday.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationPreston
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thanks so much for choosing to shop with us. We're glad to hear that this order arrived so quickly, and we hope to serve you and your son in our Preston store again soon! Kind regards, Nick and the FF Team.

Noelene Caverzan

Noelene CaverzanGoulburn Valley, VIC

  • 3 reviews

Furniture

published

The furniture is perfect for my elderly mother;s new unit. They are robust while being light enough for her to handle and very comfortable

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationShepparton Vic
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Noelene, thanks so much for shopping with us in Shepparton. We're glad to hear that you are happy with the furniture selected for your mother, and we hope to serve you again in the future! Kind regards, Nick and the FF Team.

Jay

JayWestern District, VIC

Perfect bed

published

Got a perfect bed for a good price, and we are very satisfied with the quality. The staff are very friendly and professional.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jay, thanks so much for choosing to shop with us. We're thrilled to hear that the Warrnambool staff are so friendly, and we hope to serve you again in the near future! Kind regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

Deb

DebGreater Melbourne (Outer), VIC

Great customer service

published

Thank you to Michael B for his wonderful service today. Spent nearly 2 hours helping and advising us with all our needs.

Product Quality
Customer Service
Incentivised ReviewNo
Product AppearanceAs advertised
Store LocationMoorabbin super store Victoria
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Deb, thank you for taking the time to share your feedback about Michael at our Moorabbin store! We hope to see you again soon. Kind regards Ryan and the Fantastic team

Bendigo store has its own rules

published

Bendigo store staff member working on Friday serving customers without face mask...absolutely disgusting and have complained to head office. Didn't get her name because she refused to give..

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBendigo
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Greg M, Thank you for bringing this to our attention and we sincerely apologise for any upset caused. We will resolve this matter internally with our store management teams. Kind regards Ryan and the Fantastic team

Beth

BethGreater Melbourne (Outer), VIC

  • 6 reviews
  • 9 likes

Bad customer service bad quality products

published

Was in the store for 40 minutes before any customer assistance for product I was after was an assembled product look different to what it was online have the money to spend after 50 minutes walked out with nothing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMornington.
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1 comment
Fantastic Furniture
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Sue Lovett

Sue LovettWestern District, VIC

Fantastic!!!

published

Very helpful staff, quality products and helpful advice. Fairly easy to assemble flat packed furniture. Would recommend warrnambool for store of the year

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationWarrnambool Victoria
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sue, thanks so much for shopping with us in Warrnambool. We're glad to hear that the staff are so helpful and that you like our products. We hope to see you back again soon! Kind regards, Nick and the FF Team.

Great couch, long wait!

published

Very happy with my Dakota, the couch itself is great. Less thrilled with the significant wait on manufacturing and complete lack of any information regarding progress and/or the delivery window

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationPreston
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Unhappy

UnhappyGreater Melbourne (Inner), VIC

Great service, disgraceful delivery

published

Disgusted that I had my 3 seater and 2 seater couch delivered & left in my carport because they weren’t allowed inside my house.Government legislation allows delivery into the home,masks,1.5mtr distancing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNunawading
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Nida Julaton

Nida JulatonSouthwest, VIC

Its Good

published

Good furniture..but more stocks in store availble please...............thanks..Godbless..hope my product will be availble sooner..........thats all i can day..bye..and ofcourse i will be ordering more stuff in the future....hoping that time more stocks in your store ready to buy

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationVictoria geelong
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Millie

MillieGreater Melbourne (Outer), VIC

Friendly and helpful staff

published

Purchased a buffet online and received a follow up phone call from Nunawading showroom to arrange the delivery the very next day. It was very efficient and convenient. Even there was a minor issue with the product, the staffs assisted with solving it very quickly. Very happy shopping experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationNunawading VIC
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Millie, thank you very much for choosing to shop with us online. We are very glad to hear that the Nunawading team were able to provide such excellent service, and we hope to serve you again soon! Kind regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

Great price and availability

published

Great shopping experience for items required for my home at a competitive prices and availability. A variety of different furnishings for indoor and outdoor living style and design with comfort to match.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMELBOURNE
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Edward, thank you so much for choosing to shop with us. We are glad to hear that you had a positive shopping experience, and we hope to serve you again soon! Kind regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

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Eddie Soto

Eddie SotoGreater Melbourne (Metropolitan), VIC

Very convenient location

published

Very satisfied with the product and quality, and workmanship at all levels and you can’t go wrong. Whatever you need at home and outdoor furniture there’s always something to choose from that suits your budget at a reasonable cost

Product Quality
Customer Service
Product AppearanceAs advertised
Store LocationCaroline Spring branch
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Eddie, thank you very much for shopping with us. We are glad to hear that you are satisfied with the product and quality, and we hope to serve you again soon! Kind regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

Mum setting up home

Mum setting up homeGippsland, VIC

  • 2 reviews

Return was easy and fast

published

Had to return bed due to poor manufacturing. Replaced with more expensive bed and delivered free.
Whole experience was easy and straightforward.
Sharon in store was a bubbly and engaging sales woman who made the experience extremely enjoyable.
Delivery for the replacement bed was easy and straightforward. Delivery driver called at approx 12 to let me know he would be there around 5pm. The single delivery driver struggled to carry the bed to my door (box should have been a two person lift). Perhaps ensuring a second mover for heavy items.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationTraralgon
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Chandelle

ChandelleGreater Melbourne (Outer), VIC

I had a click and collect order which was fast and easy

published

It was easy to arrange for quick click and collect, ready in under 60 minutes. Really happy with the mattress purchased. It is really comfortable. Came in a box and was easy to open.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHoppers crossing, Victoria
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chandelle, thank you for deciding to shop with us. We are thrilled to hear that you are happy with the mattress purchased, and we hope to serve you again in the near future! Kind regards, Nick and the FF Team.

Como King Single Bed With Storage Worst King single bed furniture

published

I bought this king single bed with drawers, used it with new mattress gave me problems after some time with my back for years running around for fix .. realised was because of poor quality slates .. destroyed my health , money , time and my mattress when I asked for refund never even acknowledged their poor quality furniture... never going there again Como King Single Bed With Storage Don’t even deserve 1 star .. please don’t sell this product with these poor slates highly recommend change them ..

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMoorabbin
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3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Bil
Bil

I did speak to the sales person at Moorabbin about it Back then that said they can’t do anything about it.

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Bil, we would like to find out more about this particular issue if you might be able to send through your details by email. Our sincere apologies again that the Como bed has caused such an inconvenience. Kind regards, Nick and the FF Team.

Melissa

MelissaGreater Melbourne (Inner), VIC

Like the new bed

published

Ordered new bed delivered 4 weeks, easy to assemble
, quality of the bed was good
ordered other stuff product was great quality.
Great price for the bed
Store was easy to find quick and easy

Product Quality
Customer Service
Incentivised ReviewNo
Product AppearanceAs advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Melissa, that's wonderful to hear! Thank you so much for choosing us, it is great to hear you are enjoying your new bed. We hope to see you again in store in the future. Regards Ryan and the Fantastic team

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Questions & Answers

Terry M.

Terry M.asked

VIC, Thomastown

do lowboys come assembled

2 answers
Fired Up
Fired Up

Ask the store

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Terry, unfortunately the majoring of our products do come flat packed. This includes our tallboys and lowboys. Regards Nick and the Fantastic team.

Terry M.

Terry M.asked

VIC, Thomastown

Do lowboy dresses come assembled

1 answer
Fired Up
Fired Up

Ask the store

shirley Jenny b.

shirley Jenny b.asked

VIC, Mornington

do you have sofa beds

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shirley Jenny B,! We have a great range of sofa beds you can view here - https://www.fantasticfurniture.com.au/Categories/Sofas-%26-Armchairs/Sofa-Beds-%26-Futons/c/Sofa%20Beds%20%26%20Futons Kind regards Ryan and the Fantastic team

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Details

Compare all 84 Fantastic Furniture
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
Compare all 84 Fantastic Furniture

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