??!
1 photo
Fantastic Furniture VIC
4.6 from 1,758 reviews

Reviews

(1,386)
(244)
(29)
(17)
(82)
  • Product Quality
    4.4 (175)
  • Return Claim MadeYes (10) · No (182)
  • Warranty Claim MadeYes (9) · No (184)
  • Product Appearance As advertised (91%) · Not as advertised (9%)
  • Customer Service
    4.4 (181)

Reviewer Photos & Videos

  • More

Patricia

PatriciaGreater Melbourne (Metropolitan), VIC

Very hot mattress, heavy and smells bad

published

This mattress ( sleepapedic queen firm) it was recommended by the sales woman as the best in store. It was indeed very comfortable ,however very hot, smells awful and very heavy and consequently hard to make the bad. I have just wasted $900 as I can’t keep it

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers

David T.

David T.Greater Melbourne (Metropolitan), VIC

Great store, great value

published

This is the second experience at this store and every time I get great customer service. The only negative is that the range of products is limited, however, quality of available products is great nonetheless.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin store
See all answers

The reviewer stated that an incentive was offered for this review

Nancy Patricia

Nancy PatriciaGreater Melbourne (Inner), VIC

Click and Collect - My item wasn't available in the warehouse

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOnline Store - Collection from Preston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Tash

TashCentral Highlands and Goldfields, VIC

Horrible customer service

published

Horrible customer service. Was told many different things by multiple team members all that contraindicated each other. Delivery time for my item was over twice as long as I was told. Was offered free delivery but when I called to confirm the day before they said it won't be delivered because the rest of the deposit is still due even though I asked a few times how to pay the rest and was not given a straight answer. Will never be shopping at this or any other store again.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBendigo
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Trish

TrishGreater Melbourne (Outer), VIC

  • 3 reviews

Great service!

published

absolutely great service! products ready on hand, guys in the warehouse we also very friendly and professional - very quick and easy! absolute love my purchases that i have made, my daughter loves her new bedroom suite

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThomastown
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Trish, thanks so much for choosing to shop with us! It is great to hear that the Thomastown team were so friendly and professional, and we look forward to seeing you back again next time. Regards Nick and the Fantastic Team.


Sammi C.

Sammi C.Gippsland, VIC

Fantastic furniture.. FANTASTIC!

published

Super happy with new bed frame. Delivers exactly what it says on line.. staff amazing! Highly recommended to visit this store if you want to be happy.. fantastic, fun, smiles..

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTraralgon
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sammi! Thanks so much for choosing to shop with us in Traralgon. We are so glad to hear about this experience, and we hope to see you in store again in the near future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review


Tracy T

Tracy TSouthwest, VIC

  • 12 reviews
  • 1 like

Great store

published

Easy to navigate, friendly helpful staff, wide range at low prices, some products a bit cheap looking but overall good bang for your dollar, ok to assemble products IKEA better.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong, 3214
See all answers
2 comments
Tracy T
Tracy T

Always enjoy going to this store, very easy to navigate and some of the friendliest, nicest staff members you'll meet, always a pleasure to shop there.

Fantastic Furniture
Fantastic F.Fantastic Furniture

Great shopping experience

published

The store is very well set out in the different categories of furniture, good range of furniture I was looking for, very satisfied with the quality of the goods I purchased and the assembly was easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMildura
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marion, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Lee

LeeGreater Melbourne (Outer), VIC

  • 2 reviews

Fantastic Service

published

Affordable, quality corner lounge suite. Great counter service with an outstanding & professional delivery team.
Will absolutely return for any other future furniture needs.
Well done Preston Fantastic Furniture & Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lee, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Munjy Punjy

Munjy PunjyGreater Melbourne (Outer), VIC

Great value for money - love the Coda

published

I love the new Coda range, awesome oak color and great value for money, just what we were looking for. My husband and I traveled to a few different stores till we fell in love with your product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHooper Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Munjy Punjy, we are thrilled to hear you are enjoying the new Coda Range! We look forward to seeing you again. Kind regards Ryan and the Fantastic team


BBBB

BBBBGreater Melbourne (Metropolitan), VIC

Amazing Customer Service!

published

Great customer service by the team at Preston everyone was friendly and provided service with a smile. Henry was amazing to deal with and I would highly recommend this store! I purchased some stools and Frankie chairs that were super easy to assemble as well. Well done Preston team!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hayley

HayleyGreater Melbourne (Outer), VIC

Great Stool

published

I looked online to find a stool I thought would suit the look I was after at home. I was able to go in store and choose the stool I wanted and take it home to see how it looked. I was able to return the stool and try others if it didn't suit

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Hayley, thank you for shopping with us at our Mornington store. We are pleased to hear that you were able to find a suitable stool, and we hope to see you back again in the future! Regards Nick and the Fantastic Team.


Levi

LeviVictoria

Best Furniture store ever!

published

I was very amazing with amount of customer service in the store I was very good.
I highly recommend fantastic furniture in Thomastown and Caroline Springs they are both really good stores
The works have lots of time to help you and there willing to help you

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationTommastown vic
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Levi, thank you for choosing to shop with us in Thomastown. We are so happy to hear about the service received in store, and we look forward to seeing you back again next time. Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review


NAS

NASWerribee

  • 2 reviews

Way to go Fantastic

published

I had a wonderful experience found exactly what I wanted. There was a range of products the price was very reasonable which met my satisfaction. I did have to assemble the product, the instructions were straight forward along with the diagrams.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHoppers Crossing Vic
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi NAS! We are so happy to hear that your experience at our Hoppers Crossing store was so positive. We would love to see you back in store again soon! Regards Nick and the Fantastic Team.

Great range/price and super helpful staff

published

Very good range of sofas at a very fair price. Very helpful, but not pushy, staff. Interesting range of other products for consideration for using elsewhere in our home. well worth the look!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chris, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Jivani and the Fantastic team

Carolyn

CarolynWestern District, VIC

Got what I wanted straight up

published

I found the bedding section
no worries and was very satisfied with the selection to chose from and i haven't received it yet so i can't comment on assembly and quality yet.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrnambool
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Carolyn, thanks so much for choosing to shop with us in Warrnambool. We are so glad to hear that you like our selection, and we hope you enjoy it once received. Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review


Service

published

We attended the store twice on Jan 13th. The store was not particularly busy. On the morning visit we wandered around for approx. 30 mins. There were 2 staff who were initially busy with other customers but for approx. 10-15 min talked at the service desk. I eventually needed to ask for help. Measurements provide was guess work - no tape measure. On returning in the afternoon the same female staff member showed no interest at all. We waited and when the 2nd staff member had finished her phone call was very helpful and assisted us.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoorabin
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Steve unhappy

Steve unhappyCentral Highlands and Goldfields, VIC

Mucked up our order twice, wrong colour and still waiting for correct one to be delivered

published

Found fantastic furniture disorganised and received wrong product twice. Can understand one mistake and now looks like we have to wait over 4 months to get our lounge.only positive was that they loaned us a couch whilst double mistake is getting sorted.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKangaroo Flat
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Jessica

JessicaVictoria

Completely amazing

published

Everyone was extremely helpful had the item I was after and was in and out in less than 5 minutes was fantastic highly recommend visiting the Traralgon store for your needs great staff

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTraralgon
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jessica, thanks so much for choosing to shop with us in Traralgon. We are so glad to hear about your in-store experience, and we hope to see you back again in the future. Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review


Shae

ShaeGreater Melbourne (Outer), VIC

Customer service is amazing!

published

The store was very clean and easy to find items.
The staff where amazing and very helpful!
My new couch is absolutely beautiful and very good for the money I spent!

Customer Service
Product Quality
Product Appearance As advertised
Store LocationDandenong
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shae, thank you for choosing to shop with us. We are so glad to hear that the staff were amazing and store clean with a good layout. We look forward to seeing you back again in the future! Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review


Page 1 of 88

See all Fantastic Furniture reviews

Questions & Answers

Terry M.

Terry M.asked

do lowboys come assembled

2 answers
Fired Up
Fired Up

Ask the store

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Terry, unfortunately the majoring of our products do come flat packed. This includes our tallboys and lowboys. Regards Nick and the Fantastic team.


Terry M.

Terry M.asked

Do lowboy dresses come assembled

1 answer
Fired Up
Fired Up

Ask the store


shirley Jenny b.

shirley Jenny b.asked

do you have sofa beds

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shirley Jenny B,! We have a great range of sofa beds you can view here - https://www.fantasticfurniture.com.au/Categories/Sofas-%26-Armchairs/Sofa-Beds-%26-Futons/c/Sofa%20Beds%20%26%20Futons Kind regards Ryan and the Fantastic team


Get an answer from our members and Fantastic Furniture representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.