Fantastic Furniture VIC

Staff were very helpful, gave enough time for me to consider all options but at no time did I feel pressure to make an early decision or purchase. I actually didnt make a purchase on my first visit. I came back a few days later after I'd had time to take measurements and consider items at home.

Excellent customer service and product knowledge from entering the store. Made our purchases easier than we thought. Staff are so friendly and knowledgeable from In store to pick up! Highly Recommend

Very easy to navigate.
Fully staisfied with the range of products available.
It's ok with quality of product..but it can be more better in future.
Yes, it's easy to assemble and it's well labeled.

I was looking for value for money and Fantastic Furniture filled the bill.
The staffer was courteous and helpful.
I would recommend FF to anyone looking for suitable furniture keeping in mind a budget.

I loved that i found a amazing bedroom package that wasnt on the website but its perfect, the tallboy and side tables are high and have lots of draws and are good quality and the button bed is lovely

After going to other furniture places it was the help of staff and the packages available that I knew I had found the right store! Staff were patient and resourceful!

I recently bought a lot of furniture from these guys for my new house. I loved the furniture they had for the cost they offered.

I had been to various furniture stores in thomastown, essendon etc but found these fantastic furniture guys the best( for the cost)

I liked the customer service as well. Hope i like it and product lasts once i start using it
Only negative thing i can think of is that they take good 7 to 8 weeks for few of the products( like sofas etc) which is not that great option when you need something quickly but rest all is good

Thanks to Norma at Preston, we were able to find exactly what we were looking for at a great price. Quality Australian Made items without the ridiculous price tag. Thanks.

Very easy to navigate the store and find what I want. I was also very satisfied with the range of products available. The quality of the product I purchased was amazing and it was very easy to assemble.

Great prices for all products.
Quality seems pretty reasonable.
Price also seems reasonable.
Friendly staff.
Pickup of products not far to travel.
Pickup guys very helpful.
Staff inside helpful and knowledgeable.
Will be back at some point.

Last week I bought study desk from dandenong store. Store staff was very friendly but the warehouse staff was very rude. He told me he cant help me to put furniture in my car and he cant stand in sunlight for me u go back and send your partner. So, I will never go back in this store again.

Bought the Marella chaise and 2x 2 seaters was so excited to receive and put together. On assembly only had enough screws for the chaise none for the other two couches. Rang for more told I need to come in and collect them myself or wait a week to receive by post.. not good enough., customer service far from fantastic.. Extremely disappointed.

found it easy to assemble product. also liked the way all furniture is displayed. staff very pleasant and willing to assist when approached. access for parking very good right outside store.

I was in a hurry. Customer service was fast, precise & friendly. Pick up was quick, well placed into my car & friendly.
No mucking around. No pushy service. Just right to the point of what l needed & how to get it. Well done :)

Walked straight in picked what I wanted .Asked about availability they had the items in stock. Paid for them was treated in a very professional manner.Drove out the back my order was placed in my car by a very helpful young man .Fast service great work Fantastic Furniture Warrnambool

I would like to share the experience I have had so far re after sale service. I've purchased a bed frame on 11th Aug'19 from Hoppers Crossing store, but the product delivered was damaged which was disappointing. I was offered $50 as compensation to accept the product as is which was unacceptable. When I asked to fix or replace the product, I was promised 2-3 weeks to fix it and the executive took it so lightly. Till date, I have been chasing Fantastic Furniture to fix the product which was not even damaged by me.
Is this your customer service? Pls bear in mind the emotional quotient the customer is approaching and buying product from your store.

Most of their products are amazing, especially considering their prices which are almost unbeatable. Products' quality is also awesome. Items are properly displayed and managed. Staff members are quite friendly and knowledgeable.

Fantastic Furniture-Preston the worst customer service from the Manager Reece , says one thing , does something else .Conflicting information.He should go back to school and learn how to talk to people .

Great service. Well set out store. I have been looking for a buffet for a while at Fantastic Furniture I found exactly what I was looking for. Assembly was straight forward.

I requested for delivery they said you need pay full then will do when they did delivery missed something I asked about they said wasn't ready sorry come take later.