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Fantastic Furniture VIC
4.6 from 1,706 reviews

Reviews

Review distribution

5 star
1,347
4 star
239
3 star
29
2 star
17
1 star
74

A pleasant shopping experience

published

Staff were very helpful, gave enough time for me to consider all options but at no time did I feel pressure to make an early decision or purchase. I actually didnt make a purchase on my first visit. I came back a few days later after I'd had time to take measurements and consider items at home.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBendigo
See all answers

Kel

KelSouthwest, VIC

  • 3 reviews

Fantastic quality & value for money with excellent customer service

published

Excellent customer service and product knowledge from entering the store. Made our purchases easier than we thought. Staff are so friendly and knowledgeable from In store to pick up! Highly Recommend

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
See all answers
Ashwinder Singh

Ashwinder SinghGreater Melbourne (Metropolitan), VIC

Great place to shop...keep it up fantastic furniture with your fantastic ideas and customers concern. Good on you

published

Very easy to navigate.
Fully staisfied with the range of products available.
It's ok with quality of product..but it can be more better in future.
Yes, it's easy to assemble and it's well labeled.

Product Quality
Customer Service
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ashwinder Singh, We appreciate you taking the time to share your kind words! We are glad to hear you are enjoying our wide range of products and we hope to see you again. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Phl

PhlGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very helpful service and excellent prices.

published

I was looking for value for money and Fantastic Furniture filled the bill.
The staffer was courteous and helpful.
I would recommend FF to anyone looking for suitable furniture keeping in mind a budget.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Phl, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Phl
Phl

You deserved it.


Monica

MonicaGippsland, VIC

Great range

published

I loved that i found a amazing bedroom package that wasnt on the website but its perfect, the tallboy and side tables are high and have lots of draws and are good quality and the button bed is lovely

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTraralgon
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Monica, thanks so much for choosing to shop with us in Traralgon. We are so glad to hear about this experience, and we hope to see you back again in the near future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review


To enhance my new house with Integrity!

published

After going to other furniture places it was the help of staff and the packages available that I knew I had found the right store! Staff were patient and resourceful!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Tat, thank you for deciding to shop with us in Dandenong. It is great to hear that the staff were patient and resourceful, and we hope to see you in store again in the future. Regards Nick and the Fantastic team.

Tat
Tat

Ohh no doubt I'll be back...lol I have a couch and bunks to buy!!!

The reviewer stated that an incentive was offered for this review


manj

manjGreater Melbourne (Outer), VIC

  • 8 reviews

really liked the prodcuts for the cost

published

I recently bought a lot of furniture from these guys for my new house. I loved the furniture they had for the cost they offered.

I had been to various furniture stores in thomastown, essendon etc but found these fantastic furniture guys the best( for the cost)

I liked the customer service as well. Hope i like it and product lasts once i start using it
Only negative thing i can think of is that they take good 7 to 8 weeks for few of the products( like sofas etc) which is not that great option when you need something quickly but rest all is good

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi manj, thanks so much for choosing to shop with us. We are so glad to hear about your experience with our Thomastown team, and we hope to see you back again in the future! Regards Nick and the Fantastic team.


Aussiebeej

AussiebeejGreater Melbourne (Metropolitan), VIC

  • 3 reviews

We finally found what we wanted

published

Thanks to Norma at Preston, we were able to find exactly what we were looking for at a great price. Quality Australian Made items without the ridiculous price tag. Thanks.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Aussiebeej, thank you for choosing to shop with us. We are so glad to hear that Norma at our Preston store was so helpful! We hope to see you back again in the near future. Regards Nick and the Fantastic team.

Fantastic store, Fantastic staff, Fantastic Furniture.

published

Very easy to navigate the store and find what I want. I was also very satisfied with the range of products available. The quality of the product I purchased was amazing and it was very easy to assemble.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston, Victoria.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dylan, thanks so much for choosing to shop with us. We are so glad to hear that you are happy with your new furniture, and we hope to see you in the Preston store again in the future! Regards Nick and the Fantastic team.

LT L.

LT L.Greater Melbourne (Metropolitan), VIC

First purchase

published

Great prices for all products.
Quality seems pretty reasonable.
Price also seems reasonable.
Friendly staff.
Pickup of products not far to travel.
Pickup guys very helpful.
Staff inside helpful and knowledgeable.
Will be back at some point.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Springs, Victoria
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi LT L., thank you very much for choosing to shop with us. It is great to hear that the Caroline Springs team were so friendly, and we hope to see you back again in the near future! Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review


warehouse staff very rude.

published

Last week I bought study desk from dandenong store. Store staff was very friendly but the warehouse staff was very rude. He told me he cant help me to put furniture in my car and he cant stand in sunlight for me u go back and send your partner. So, I will never go back in this store again.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Poor Customer Service

published

Bought the Marella chaise and 2x 2 seaters was so excited to receive and put together. On assembly only had enough screws for the chaise none for the other two couches. Rang for more told I need to come in and collect them myself or wait a week to receive by post.. not good enough., customer service far from fantastic.. Extremely disappointed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Springs vic
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

good products on sale

published

found it easy to assemble product. also liked the way all furniture is displayed. staff very pleasant and willing to assist when approached. access for parking very good right outside store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationmoorabbin
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Alis.

Alis.Southwest, VIC

  • 2 reviews

Brilliant fast service!

published

I was in a hurry. Customer service was fast, precise & friendly. Pick up was quick, well placed into my car & friendly.
No mucking around. No pushy service. Just right to the point of what l needed & how to get it. Well done :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCorio Geelong
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Alis., thank you for choosing to shop with us in Geelong. It is great to hear that the service you received was fast, precise and friendly! We hope to see you back again in the near future. Regards Nick and the Fantastic team.

Alis.
Alis.

I'll be back this Sunday! Great place :)

Belinda

BelindaWestern District, VIC

  • 3 reviews

Great pricing

published

Walked straight in picked what I wanted .Asked about availability they had the items in stock. Paid for them was treated in a very professional manner.Drove out the back my order was placed in my car by a very helpful young man .Fast service great work Fantastic Furniture Warrnambool

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrnambool
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Belinda, thanks so much for shopping with us in Warrnambool! It is great to hear that the staff were helpful and professional, and we hope to see you back again soon. Regards Nick and the Fantastic team.

Karanjeet S.

Karanjeet S.Greater Melbourne (Outer), VIC

Poor customer service

published

I would like to share the experience I have had so far re after sale service. I've purchased a bed frame on 11th Aug'19 from Hoppers Crossing store, but the product delivered was damaged which was disappointing. I was offered $50 as compensation to accept the product as is which was unacceptable. When I asked to fix or replace the product, I was promised 2-3 weeks to fix it and the executive took it so lightly. Till date, I have been chasing Fantastic Furniture to fix the product which was not even damaged by me.
Is this your customer service? Pls bear in mind the emotional quotient the customer is approaching and buying product from your store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Karanjeet S.
Karanjeet S.

sure, I will share the details with you.


Mandy

MandyVictoria

  • 3 reviews

Amazing products

published

Most of their products are amazing, especially considering their prices which are almost unbeatable. Products' quality is also awesome. Items are properly displayed and managed. Staff members are quite friendly and knowledgeable.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHopper Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mandy, thanks so much for shopping with us in Hoppers Crossing. We are glad to hear that our team were friendly and helpful, and we would love to see you back again in the future. Regards Nick and the Fantastic team.


Dan

DanGreater Melbourne (Inner), VIC

Worst customer service

published

Fantastic Furniture-Preston the worst customer service from the Manager Reece , says one thing , does something else .Conflicting information.He should go back to school and learn how to talk to people .

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Dan
Dan
Fantastic Furniture
Fantastic F.Fantastic Furniture

Erica

EricaWestern District, VIC

Great service & products

published

Great service. Well set out store. I have been looking for a buffet for a while at Fantastic Furniture I found exactly what I was looking for. Assembly was straight forward.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrnambool
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Azam

Azam

  • 2 reviews

Very bad customer service

published

I requested for delivery they said you need pay full then will do when they did delivery missed something I asked about they said wasn't ready sorry come take later.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMaribyrnong
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


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Questions & Answers

shirley Jenny b.

shirley Jenny b.asked

do you have sofa beds

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shirley Jenny B,! We have a great range of sofa beds you can view here - https://www.fantasticfurniture.com.au/Categories/Sofas-%26-Armchairs/Sofa-Beds-%26-Futons/c/Sofa%20Beds%20%26%20Futons Kind regards Ryan and the Fantastic team


Get an answer from our members and Fantastic Furniture representatives

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