Superior Customer Service
I went in buying a mattress for my daughter and left with that PLUS a whole new bedroom suite for myself! The store layout just made it all so appealing and the sales person's awesome help, understanding and honesty about the products meant I really trusted her to help me out! Then they basically held my hand through arranging payment options and held onto my stuff for a couple of extra days while I made arrangements to pick up my furniture. Couldn't be happier with my experience!
- Verified customer
Oh Dear ! Fantastic Dropped the Ball...Shame, Normally they are well and truely 'On The Ball'
Visited the Ballarat Store on the 18 February at 2.09pm and purchased a Lynx Large Wide Bookcase with Glass Doors and quoted an estimated delivery of 1 - 3 Weeks.
It's now 17 April and still no sign of our purchase. First call to FF end February and informed the "consignment out of stock" it will be end April. Rang again today and told the consignment (Container) from manufacturer "LOST" how do you loose a container? Upshot is it may be (?) mid May before new consignment is at the Docks, FF need standard 3 Weeks to get the goods to Ballarat St...
- Verified customer
Items i got are fantastic well worth the money
I made my purchase online on sunday about 3:00 and the next morning they were delivered and the delivery guy who they youse was very polite and very careful with my stuff i am one very happy customer
Brilliant Wing Chair
Discovered a wonderful wing chair on sale, in Fantastic Furniture catalogue, with a wide variety of fabric choices. The chair needed to be constructed, which took about 4 weeks, but the result was excellent. The only negative was the advertisement about the price, did not make it clear that certain fabric choices were not included in the Sale price. An extra $70 or so was added due to my choice of fabric, which was the same fabric as the picture of the chair in the on- line catalogue sale.
The overall process and constant dialogue (email based) between the store and myself was also excellent.
I made an in-store purchase of a bedroom suite. I have to say that the service I received throughout my shopping experience was second to none, have never had such wonderful, friendly, helpful customer service before and commend the ladies at the Wendouree store without a doubt to everyone. Esther you rock!!!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.