- Verified customer
Great staff service and assistance
I purchased a product online and had a issue with one due to a manufacturer fault the staff from the Bendigo store were very helpful providing me a temporary loan of another item whilst I await a replacement to arrive
I was very thankful for their assistance
You can always find something to help you help someone else with what they need
I had to find a nice comfy chair for my morning my morning Mum and was far away but with shopping online and stores close to her it was made so easy for me and she will love it...
Fantastic furniture is a must
I went into the store and with so many options i wasnt prepared for the helpful suggestions i received from the wonderful staff. I went home, had a think, pictured everything in my head, made some measurements followed by dome decisions then sat myself down and made my purchases online. My items were ready within an hour and i returned to the store where the friendly staff loaded it all into my car for me.
Easy as that!!!
Pass solied stock off as new
I bought an Oto Broom Cupboard from Fantastic Furniture Bendigo today. There were two cartons - the first was fine and obviously new. I thought there was something odd about the second carton as I was unpacking it - more tape on the sides. As I took out the pieces I realised that many of them were dirty. They had obviously been left out of the packaging for some time and had dirty marks and dust all over them and had then been repackaged to be sold as new. I rang the store to see if they could tell me the history of that carton and the pers...on I spoke to told me they couldn't. She vaguely offered to replace it but as I live an hour's drive from the store and that was the only one they had in stock, that isn't really practical. The fact that they could repackage obviously soiled goods as new indicates a level of contempt for the customer. It will be a long time before I buy from Fantastic Furniture Bendigo again. Before finally posting this review I gave Fantastic Furniture Bendigo an opportunity to respond. The Bendigo store didn't respond at all but somebody from the head office did and eventually said they would provide options for dealing with the issue if I gave them the order number. (I had already provided this to Product Review and the Bendigo store could have told him this.) I provided the order number and didn't hear from them again.
Great place to buy from
I went in store to purchase a lounge suite and had one in mind. When I got to the store, it was not what I thought it was going to be from the website. The staff were very helpful and helped me to find another suitable lounge which I am happy with. Just a word of caution, I paid a delivery fee but I had to assist with bringing the items into the lounge as the driver didn't want to hire another person as he only had 2 deliveries. Why did I pay for delivery is my question. Nothing against Fantastic Furniture, but just a caution.
Everything was in arms reach! Absolutely accomodating, flexible and staff held their upmost value an
I purchased my bed in store, staff were very helpful in assisting me to find the right bed frame that I wanted and I was able to pick it up from the back straight after my purchase! Very well and organised team at Fantastic Furniture
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