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Fantastic Furniture VIC, Caroline Springs

Fantastic Furniture VIC, Caroline Springs

4.3 from 73 reviews

Reviews

Review distribution

5 star
44
4 star
19
3 star
2
2 star
2
1 star
6

LT L.

LT L.Greater Melbourne (Metropolitan), VIC

First purchase

published

Great prices for all products.
Quality seems pretty reasonable.
Price also seems reasonable.
Friendly staff.
Pickup of products not far to travel.
Pickup guys very helpful.
Staff inside helpful and knowledgeable.
Will be back at some point.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Springs, Victoria
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi LT L., thank you very much for choosing to shop with us. It is great to hear that the Caroline Springs team were so friendly, and we hope to see you back again in the near future! Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review


Poor Customer Service

published

Bought the Marella chaise and 2x 2 seaters was so excited to receive and put together. On assembly only had enough screws for the chaise none for the other two couches. Rang for more told I need to come in and collect them myself or wait a week to receive by post.. not good enough., customer service far from fantastic.. Extremely disappointed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Springs vic
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
  • Verified customer

Sad experience (Star rate the entire shopping experience or just the store and staff?)

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Springs. In their advertising they call it both Caroline Springs and Ravenhall (which is much more accurate)
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Mike Montague
Mike Montague

I wish I could be as confident as you.
Improve your quality control and perhaps the assembly will not be as frustrating.
But you will not have the opportunity of serving me again.

The reviewer stated that an incentive was offered for this review

Good service, decent furniture

published

Quality and service is always proportionate with the money we spend. With fantastic furniture it's decent quality furniture and good service for this price. I'll surely recommend it to others.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Spring
See all answers

Matthew S

Matthew SGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Blatantly lying about fault .

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationCaroline springs
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Manuel Peiris

Manuel PeirisGreater Melbourne (Outer), VIC

  • 3 reviews

Excellent product and customer service!!!

published

I'm very happy with the quality of the kids bed I bought from Fantastic and they h as he an excellent range.easy to assemble and the design looks fantastic. My daughter love the bed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Springs Victoria
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


George

GeorgeGreater Melbourne (Inner), VIC

Fantastic products, Fantastic service & Fantastic team

published

Store layout is perfect, so easy to find what section you need to go to in order to find what it is you are looking for. Quality of the product was great and was also so easy to assemble

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Springs
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi George! We are so glad to hear that you are happy with our store layout and our range of products. We hope to see you in store at Caroline Springs again soon! Regards Nick and the Fantastic team.


Pauly

PaulyGreater Melbourne (Outer), VIC

  • 2 reviews

great variety

published

Purchased a edkins sofa chose the fabric and hall table happy with all the service quality staff and variety to choose from and the best thing is to try it out on the showroom floor before you buy

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaroline Springs
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

  • Verified customer

Fantastic Feelings with my new makeover bedroom

published

The Hayman Bed Double complete with slats is a fine and durable frame with a fantastic design and color. The Toto chair is a very comfty chair, easy to assemble.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Spring
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi EveRose, thank you for sharing your thoughts on our Hayman double bed and Toto chairs! We are glad to hear you found the assembly process easy and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Caroline Lawes

Caroline LawesGreater Melbourne (Metropolitan), VIC

Looks amazing in the room

published

The Caroline Springs store was easy and roomy to walk around. Products shown as displays so you could get a very good idea how it would look in your own home, and the service was immediate and extremley helpful.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Caroline Lawes, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


Eddy

EddyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Affordable Furniture

published

I immediately got what I was looking for even though the colour was different. The store manager offered me a substitute. Five minutes later I was outside the warehouse paper work done and item loaded by the worker and I was on my way.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Springs
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


Czarina

CzarinaMelbourne

  • Verified customer

Fantastic find

published

Exactly what I needed and so easy to assemble. Fit exactly in the space intended it for. Organisation made easy for me little family of five children.

Shop LocationVIC, Caroline Springs
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Czarina, that's wonderful to hear! Thank you so much for choosing us and sharing your experience! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


Excellent shopping experience

published

Great staff, happy to go above and beyond to help me.
Store was clean with a clear lay out
Will be returning to the store for future purchases

Shop LocationVIC, Caroline Springs
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Loucriesha, thankyou for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team


Nabil

NabilMelbourne

  • Verified customer

Simply Fantastic!

published

Excellent shop, very nice selection of great products at an affordable price. The staff are very helpful and offer a fantastic service! This is our first experience with this shop with many more to come...

Shop LocationVIC, Caroline Springs
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Ash007

Ash007Greater Melbourne (Outer), VIC

  • 14 reviews
  • 3 likes

Bad customer service and Terrible delivery contractors

published

Bad customer service and Terrible delivery contractors

Store location is good, good to navigate, but bad customer service and terrible delivery contractors.

Shop LocationVIC, Caroline Springs
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Ash007
Ash007

Email sent today. Please check and respond back. Happy to provide more details if required over the phone.

Great shopping experience, look forward to shopping in store again soon

published

The store looked very clean and well stocked, the staff were very friendly and helpful. I Will happily shop there again.

Shop LocationVIC, Caroline Springs
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sharon, thank you very much for choosing to shop with us in Caroline Springs and taking the time to share your experiences. We hope to serve you again in the future. Regards Jessica and the Fantastic team

Sharon
Sharon

Thanks Jessica, you made shopping at Fantastic Furniture easy. I look forward to shopping there again soon . Regards Sharon


Quality and prompt service and response

published

Yes it was easy to assemble with the given manual and instructions prividedd along with the goods and it's so easy

Shop LocationVIC, Caroline Springs
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Satish, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team


Ignacio28

Ignacio28Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Love the value for money

published

The store displayed all their furniture really well, and the new range of chairs are awesome. We picked brown vintage looking dining chairs with a glass/wooden table - love it

Shop LocationVIC, Caroline Springs
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ignacio28, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team


Jess

JessCentral Highlands and Goldfields, VIC

  • 2 reviews
  • Verified customer

Perfect

published

Easy to navigate the website to buy online, One item was ready for pick up in store within the hour - the staff members were very friendly and helpful, did not wait long to be looked after - and the other was delivered very quickly (4 days). Assembly was easy with good instructions.

Shop LocationVIC, Caroline Springs
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great from start to finish

published

I purchase my products online using click and collect. It was easy to purchase, pickup and assemble, great affordable product. Exactly what I expected. Well done Fantastic Furniture

Shop LocationVIC, Caroline Springs
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mary, thanks for choosing to shop with us! It's great to hear that your experience was easy and as expected. We hope to see you again soon! Regards Nick and the Fantastic team.


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