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Fantastic Furniture VIC, Caroline Springs

Fantastic Furniture VIC, Caroline Springs

4.3 from 70 reviews

Good service, decent furniture

Quality and service is always proportionate with the money we spend. With fantastic furniture it's decent quality furniture and good service for this price. I'll surely recommend it to others.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Spring

Blatantly lying about fault .

Purchased 1000 dollers of furniture on the thursday . Girls there were wonderfull very helpfull to me and my partner .
Esambled my wall unit ,got to the part of putting hinges on cupboards . Pre drilled lines so crooked i had to use force to just screw the cupboards to the unit pre drilled holes . Needless to say cupboards are crooked dont shut oroperly and hinges wont last a week with the pressure on them from being crooked .
Sent photos that you can clearly see holes are crooked himges are crooked very thorough with pics .
I get an email response of theres no fault here .
So now i have a wall unit sitting in middle of my landroom as im not pulling it aorat anf im surely not swapping it with my old one to put the tv on . Its so crooked you can see in photos stright up that its faulty .
Cant belive this lady at caroline soreings store would look at those photos and tell me nothings wrong . What a waste of 300 dollers

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationCaroline springs
1 comment
Hi Matthew, I am very sorry to hear that you are having an issue with your cupboard and had problems with our Caroline Springs store. We would like the opportunity to look into this for you. Would you be able to send us your purchase and contact information? My email address is reviews@fantasticfurniture.com.au Regards Nick and the Fantastic team.

Excellent product and customer service!!!

I'm very happy with the quality of the kids bed I bought from Fantastic and they h as he an excellent range.easy to assemble and the design looks fantastic. My daughter love the bed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Springs Victoria
1 comment
Hi Manuel, thank you for shopping with us and sharing your experience. We are thrilled to hear you like our range, and that your daughter loves the bed too! We hope to see you back at our Caroline Springs store soon. Regards Nick and the Fantastic team.

Fantastic products, Fantastic service & Fantastic team

Store layout is perfect, so easy to find what section you need to go to in order to find what it is you are looking for. Quality of the product was great and was also so easy to assemble

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Springs
1 comment
Hi George! We are so glad to hear that you are happy with our store layout and our range of products. We hope to see you in store at Caroline Springs again soon! Regards Nick and the Fantastic team.

great variety

Purchased a edkins sofa chose the fabric and hall table happy with all the service quality staff and variety to choose from and the best thing is to try it out on the showroom floor before you buy

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaroline Springs
1 comment
Hi Pauly, thanks so much for choosing to shop with us. It is great to hear that you are happy with the Edkins sofa and that the Caroline Springs staff were helpful! We look forward to seeing you again in store next time. Regards Nick and the Fantastic team.

Fantastic Feelings with my new makeover bedroom

The Hayman Bed Double complete with slats is a fine and durable frame with a fantastic design and color. The Toto chair is a very comfty chair, easy to assemble.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Spring
1 comment
Hi EveRose, thank you for sharing your thoughts on our Hayman double bed and Toto chairs! We are glad to hear you found the assembly process easy and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

Looks amazing in the room

The Caroline Springs store was easy and roomy to walk around. Products shown as displays so you could get a very good idea how it would look in your own home, and the service was immediate and extremley helpful.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Caroline Lawes, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Affordable Furniture

I immediately got what I was looking for even though the colour was different. The store manager offered me a substitute. Five minutes later I was outside the warehouse paper work done and item loaded by the worker and I was on my way.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaroline Springs
1 comment
Hi Eddy, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

Fantastic find

Exactly what I needed and so easy to assemble. Fit exactly in the space intended it for. Organisation made easy for me little family of five children.

Shop LocationVIC, Caroline Springs
1 comment
Hi Czarina, that's wonderful to hear! Thank you so much for choosing us and sharing your experience! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Excellent shopping experience

Great staff, happy to go above and beyond to help me.
Store was clean with a clear lay out
Will be returning to the store for future purchases

Shop LocationVIC, Caroline Springs
1 comment
Hi Loucriesha, thankyou for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team

Simply Fantastic!

Excellent shop, very nice selection of great products at an affordable price. The staff are very helpful and offer a fantastic service! This is our first experience with this shop with many more to come...

Shop LocationVIC, Caroline Springs
1 comment
Hi Nabil, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

Bad customer service and Terrible delivery contractors

Bad customer service and Terrible delivery contractors

Store location is good, good to navigate, but bad customer service and terrible delivery contractors.

Shop LocationVIC, Caroline Springs
2 comments
Hi Ashok007, I am very sorry to hear about the experience you have had with one of our stores. I would really like the opportunity to look into this for you. Would it be possible for you to email me with your purchase details and some further information about your experience? My email address is reviews@fantasticfurniture.com.au Look forward to hearing from you soon. Regards Jessica and the Fantastic teamEmail sent today. Please check and respond back. Happy to provide more details if required over the phone.

Great shopping experience, look forward to shopping in store again soon

The store looked very clean and well stocked, the staff were very friendly and helpful. I Will happily shop there again.

Shop LocationVIC, Caroline Springs
2 comments
Hi Sharon, thank you very much for choosing to shop with us in Caroline Springs and taking the time to share your experiences. We hope to serve you again in the future. Regards Jessica and the Fantastic teamThanks Jessica, you made shopping at Fantastic Furniture easy. I look forward to shopping there again soon . Regards Sharon

Quality and prompt service and response

Yes it was easy to assemble with the given manual and instructions prividedd along with the goods and it's so easy

Shop LocationVIC, Caroline Springs
1 comment
Hi Satish, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team

Love the value for money

The store displayed all their furniture really well, and the new range of chairs are awesome. We picked brown vintage looking dining chairs with a glass/wooden table - love it

Shop LocationVIC, Caroline Springs
1 comment
Hi Ignacio28, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team

Perfect

Easy to navigate the website to buy online, One item was ready for pick up in store within the hour - the staff members were very friendly and helpful, did not wait long to be looked after - and the other was delivered very quickly (4 days). Assembly was easy with good instructions.

Shop LocationVIC, Caroline Springs
1 comment
Hi Jess, thank you for choosing to shop with us online! It’s great to hear that you like our online shopping experience! Feel free to shop with us online again in the future and don’t forget, if you require any assistance our Live Chat team is there to help! Ryan and the Fantastic Team

Great from start to finish

I purchase my products online using click and collect. It was easy to purchase, pickup and assemble, great affordable product. Exactly what I expected. Well done Fantastic Furniture

Shop LocationVIC, Caroline Springs
1 comment
Hi Mary, thanks for choosing to shop with us! It's great to hear that your experience was easy and as expected. We hope to see you again soon! Regards Nick and the Fantastic team.

Affordable Products, Friendly Staff

Always satisfied with the affordability of Fantastic Furnitures products and how there is a style for every preference. Every time I have shopped here, the staff have always been friendly and helpful.

Shop LocationVIC, Caroline Springs
1 comment
Hi Stacey G, thank you so much for continuing to choose us, we really appreciate it! We are delighted to hear of your feedback and experience in store. We hope to serve you again in store in the future. Regards Angelina and the Fantastic team

fantastic value and quality

Great service great price great service will recommend for family and friends and will reshop here in the future thank you

Shop LocationVIC, Caroline Springs
1 comment
Hi Stevo, thanks for choosing to shop with us! We're so glad to hear that the Caroline Springs team provided you with such a positive experience. We look forward to seeing you again in the future! Regards Nick and the Fantastic team.

Easy to assemble and loved the colour

My local store didn't have the bed in stock thst i wanted, so a quick 1 hour drive down the highway and i was able to collect the bed i was after!

Shop LocationVIC, Caroline Springs
1 comment
Hi Bec, thank you very much for choosing to shop with us in Caroline Springs and taking the time to share your experiences. We hope to serve you again in the future. Regards Nick and the Fantastic team.

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Details

Fantastic Furniture VIC, Caroline Springs
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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