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Fantastic Furniture VIC, Dandenong

Fantastic Furniture VIC, Dandenong

4.5 from 110 reviews

Great start at our new house

We went browsing few shops to furnish our new house, and were delighted to have a one stop shop in Fantastic furniture Dandenong for our living amd dining rooms; great deal, comfortable delivery and easy assembly!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFantastic Furniture in Dandenong
1 comment
Hi Robert, thank you so much for choosing to shop with us! We are so glad to hear that you were able to furnish your new house with our furniture. We look forward to seeing you back again in the future, should you need anything else! Regards Nick and the Fantastic team.

Great value for money. Extremely helpful staff

Very easy to navigate the store many items are on display. Great quality products and good value for money. I will definitely be shopping there in the near future. Staff were amazing

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong

Fantastic quality furniture at great prices!!!

So happy with my mother brand new bedroom suite from Fantastic Furniture Dandenong!!! Not only was the furniture amazing quality the delivery was prompt and amazing too! Very helpful customer service and i will definitely shop here again! Highly recommended!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong

Awful furniture

bedframe came & guy was putting it together and wouldnt fit and he realise they had put a certain lacklet back to front and had to go to the store to ask for the right one

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
4 comments
There furniture is awful to put together and comes with the lackets back to front Do not buy from fantastic furniture EVERHi Toula A, I am very sorry to hear that our goods were so difficult to put together. We would like to get a little more information so we can address this issue. Would you mind sending through some more details such as your purchase and contact information? My email address is reviews@fantasticfurniture.com.au Regards Nick and the Fantastic team.Daniel came to put the bedframe together. In the left hand corner there are two metal pieces that are meant to lock into place. On the bedframe the piece was screwed in and the one that was meant to just click into place, was backwards. Daniel had to unscrew it, take it to The Dandenong store, where he is known, and get the correct hinge. I purchased this from the Dandenong store. If I was putting that together myself - I would’ve been lost and not know that! That’s bad and appalling furniture as other people wanting to buy the Bravo queen bedframe might have the same problem!

Convenient and value for money

Super easy to purchase product and we picked it up the same day. Warehouse service was amazing. Couldn’t be happier with our experience. Fantastic value for money! Will return again!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
1 comment
Hi Danibaggins, thanks for choosing to shop with us! It is great to hear how easy it was to purchase, and also that our Dandenong warehouse provided such great service. We are looking forward to seeing you back again! Regards Nick and the Fantastic team.

good experience

Very easy to find what i was looking for and good products, we bought the goods to set up a respite home for people with disabilities and to give them the feel it was a home away from home.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationDandenong
1 comment
Hi Kelly, thanks for choosing to shop with us in Dandenong. We are glad to hear that it was easy to find what you were after, and we hope to see you back again in the future! Regards Nick and the Fantastic team.

Fantastic Customer Service

Recently I have purchased 3 different products online and arranged for them to be collected at the Dandenong Store. The staff in collection are so helpful, friendly and quick to locate your order and place it in your vehicle for you, each and every time. Thanks, Guys, you do an amazing job! And people notice :) :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
1 comment
Hi Kerry, thank you so much for shopping with us. It is great to hear that the Dandenong staff were helpful and friendly, and we hope to see you back again in the future! Regards Nick and the Fantastic team.

Excellent service & product

Went looking for a 'cheapish' sofa bed. Nalinda the salesman was excellent& helpful, answering all my questions & showed me a range of products. Product I chose was available immediately & easy to pick up. I easily put together the sofa from the instructions. It was value for money... very comfy sofa!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture Dandenong
1 comment
Hi Sarah, that is wonderful to hear Nalinda was able to help you find the perfect sofa! We appreciate you taking the time to share your kind words and we hope you are enjoying your new sofa. Kind regards Ryan and the Fantastic team

Perfect place to buy furniture in your budget

Its fantastic place to buy your furniture to make your house comfortable and beautiful in your strict budget. Fantastic furniture has to add more outdoor products.
I would give 5 start rating for store location and customer service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
1 comment
Hi Mohsina, thanks very much for shopping with us and sharing your thoughts on our products! We hope to see you again. Kind regards Ryan and the Fantastic team

catered to my needs of needing a sofa lounge in 48hours

I was happy with my products as well as the service I got, the gentleman from Dandenong asked what I wanted, pointed me in the right direction at 10am ordered and paid over the phone and was delivered at 2pm that day. Thank you so much, you saved me.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationdandneong Victoira
1 comment
Hi Leonie Rudd, we are so glad to hear our Dandenong team were able to assist with your emergency sofa needs! We hope you are enjoying your new sofa and we look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

Fantastic

Yes no problem at all easy straight forward Great pick up service great in-store experience. Completely happy from the start with the call I made to check the availability of the bed. Right through to sleeping in it.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
1 comment
Hi Kathryn, thanks so much for sharing your experience with us online! We are happy to hear you are enjoying your new bed and we hope to see you again. Kind regards Ryan and the Fantastic team

Excellent Service

Its the only thing im not looking forward to, is assembling the furniture.
Im sure it will be fine, but id prefer to buy already made

Shop LocationVIC, Dandenong
1 comment
Hi Sues, thanks so much for shopping with us! We hope you find our assembly instructions easy to follow and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

Good experience

Good experience in purchasing a bed and mattress for my in-laws that would be arriving in a couple of weeks.

Shop LocationVIC, Dandenong
1 comment
Hi Fadel, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Freaking fantastic!

Very good quality for very good prices. Very friendly staff also and good customer service! From a very happy customer.

Shop LocationVIC, Dandenong
1 comment
Hi Jayess, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Great value for a good product

Went to the Dandenong store and purchased queen bed, mattress and bunk beds. Was good quality for good value. Staff member that looked after me and my husband was marianne A and was extremely helpful, knowledgeable and friendly. Would definitely recommend

Shop LocationVIC, Dandenong
1 comment
Hi Bev Etherington, thanks for choosing to shop with us! That's great to hear and we appreciate you recommending us. We look forward to seeing you back soon. Regards Annie and the Fantastic team

Fantastic Furniture lived up to its name

My over all experience was suprisingly very, very good.

I wanted two Fraser recliners and the staff member did her best to obtain one from another store. She was also willing to sell me the chair on display. I was very grateful.

The staff was helpful from beginning to end. They helped me get the furniture delivered on the day that i needed it.

Unfortunately, the driver refused to help unload the furniture and, because my father and i were not able to unload the big/heavy items, the store sent out two lovely staff members to help.

Additionally, we thought that two pieces were missing from a pack, plus an item was not delivered. The store assembled the forgotten item for us and delivered it and the missing pieces from the pack that night to our place.

I returned an unopened item and a credit was arranged the next day.

Overall, i couldn't be more happy with the service I received from Fantastic.

Thank you to everyone at the Dandenong store for your brilliant service!!

Shop LocationVIC, Dandenong
1 comment
Hi Donna, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

Excellent and so many designs to choose from

The store was really designed to find what you need. The furniture was placed as per sections in the home
Range of products was great. I had lot of good quality items to choose from
The quality is good and durable. I was also offered extended warranty
It was very easy to assemble as the instruction booklet was easy enough to understand

Shop LocationVIC, Dandenong
1 comment
Hi Ganesh Kaushik, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Fantastic all the way

I am a regular customer to Fantastic and have purchased more than 75% of my household furniture. Your product range, price, quality of product and customer service are excellent.

Shop LocationVIC, Dandenong
1 comment
Hi Alfama, thank you so much for continuing to choose us, we really appreciate it! Thank you also very much for spending the time to share your feedback on us. We hope to serve you again in store in the future. Regards Angelina and the Fantastic team

Real value for money

Fabulous staff, product was available for pick up straight away and warehouse was located next door to store! Quality of the furniture I bought was really very good. Mattress available for pick up straight away and vacuum sealed in a box so we could load the entire queen bed and mattress straight into our station wagon and drive home!

Shop LocationVIC, Dandenong
1 comment
Hi Ellen, thanks for choosing to shop with us in store. That's great to hear! We look forward to seeing you again soon. Regards Annie and the Fantastic team

Disgusting customer service!!

Absolute disgusting service!!
Organised delivery, was told I would be given a 2 hour bracket. I said this was imperative as I work and need to re arrange my day. Didn't receive any calls of such nature, just a text message saying they are 30 mins away. Called the store to explain that I was told I would receive a time window which I needed as I work in the city and require some notice, I was told that it was too bad and I will need to pay another delivery fee to re schedule.
Absolute crap!!
Dont promise customers one thing then not deliver on that promise and expect them to fork out money for it!!!

Shop LocationVIC, Dandenong
1 comment
Hi Matt. S, I am very sorry to hear about your recent experience and do apologise for the inconvenience caused. If you could send us an email at customercare@fantasticfurniture.com.au with your sales order number and contact details we would really like to look into this and assist where possible. Kind regards Ryan and the Fantastic team

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Details

Fantastic Furniture VIC, Dandenong
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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