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Fantastic Furniture VIC, Geelong

Fantastic Furniture VIC, Geelong

4.7 from 156 reviews

Excellent, affordable, helpful, friendly

Excellent, affordable, helpful, friendly.
Great range, left feeling really happy with staff and products.
Have furnished so much of the house for such a reasonable amount of money.
Definitely recommend and will be happy to return!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGeelong
1 comment
Hi Rachel, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Excellent quality @ Decent price

Navigation of the store is easy and convenient but I did notice that the children's bed area was cluttered too much. The range of products are great but could be better I would love to see and outdoor section added 1 day and more decorations for the house including lamp options pictures, fake fireplaces, designer coffee tables, Fake plants , LARGE pretty candles for display purposes ect. I am completely satisfied with the product I got and fits it purpose perfectly. The pricing is not too bad but very similar to other stores and could do with about $10-$15 less to attract customer. The mattress did come with black marks on the cover and we did need to remove it and wash it before putting it on the bed but overall pretty happy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
1 comment
Hi Emily Fletcher, that's wonderful to hear! Thank you so much for choosing us and sharing your feedback about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Good quality for great price

Bought a TV entertainment unit. Had great range, good price and extremely happy with the quality.
Bonus:- instructions for flat pack assembly were clear & made it a breeze.
Staff were helpful & cheerful !

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong, Corio Homemaker Cnt
1 comment
Hi Kas! We are thrilled to hear that you are so happy with the quality of your items. We are happy that the Geelong staff were helpful and cheerful, too! Hopefully we will be seeing you back in store in the future. Regards Nick and the Fantastic team.

Excellent value

Value for money floor lampshades.
Stock was on hand and packaged in a way that was easy to take out to the car and home. Excellent, knowledgeable and prompt service. Professional and respectful staff.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLara , Geelong Gate
1 comment
Hi Kelly M, that's wonderful to hear! Thanks so much for sharing your feedback on the service you received in-store, we look forward to seeing you again. Kind regards Ryan and the Fantastic team

The best in the Biz

Great price , extreme comfort , super stylish. I have ordered a couch and cannot wait to have a movie sesh on it :) Staff are wonderful upbeat , helpful & have great product knowledge!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
1 comment
Hi Miss Jess, thanks so much for deciding to shop with us. We hope that your movie sesh is everything you are hoping, and we look forward to seeing you back again in the future. Enjoy your popcorn! Regards Nick and the Fantastic team.

So comfy, best night sleep ever!

Easy to find the mattresses and an easy choice with the help of the friendly and informative sales assistant. Great quality and was able to take home on same day

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong, Corio
1 comment
Hi Suzie! We are so happy to hear that our mattresses have helped you to get a good sleep. We hope to see you back in our Geelong store soon! Regards Nick and the Fantastic team.

Nearly 2 months no order and no contact from fantastic furniture...

I have just hung up from phoning FF to follow up on my items from an order on the 3rd of March.

I was offered no apology by the female staff member and when i said the delay, without any apology, was not good customer service I was given a mouth full of rudeness that i had u realistic expectations and that noone else does that so why shpuld they. When I stated this was not true she then further demeaned my statement that follow up from the store would have been appropriate.
I said that I didn't think this would look good for them on Social media and she replied that I would be sued for slander. Clearly she doesn't understand that slander is when something is said that isn't true.
So, there is no end to this story but I would have been happy with a call and a simple apology. Shame that is rare these days in some businesses.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGeelong
3 comments
Hi SuzieQ1, we are very sorry to hear about your experience with the Geelong store. I would really like to address this with the store and Area Leader, and also help you in any way I can. Would it be possible to email me the details of the store that you were in and also anything I may be able to help with? My email address is reviews@fantasticfurniture.com.au Regards Angelina and the Fantastic teamThank you for taking the time to reply. I will email you with my details.And I did email you (to your genetic email address) Fantastic furniture, as you requested but still no contact. Poor form. It keeps going from bad to worse and still no contact from the store about my products!

Great Value

We found exactly what we wanted for a great price, we just couldn't refuse. The quality was as expected it required assembly but that was easy to follow too. The customer service is what sold me though, we wern't bombarded with people asking us for help and being pushy, when we needed the assistance the lady that serviced us was just brilliant.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
1 comment
Hi Michelle, thank you so much for choosing to shop with us. We're so glad to hear that our Geelong team provided such great customer service! We look forward to seeing you in store again soon! Regards Nick and the Fantastic team.

great value for money

We went in & found what we were looking for straight away & even better it was in stock so we could take it then & there. Also the staff we a great help

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationgeelong
1 comment
Hi Donna, thanks very much for shopping with us in-store! We are glad to hear the items you were after were in stock and we look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

Great Value

Fantastic have good bed options for reasonable prices - I was happy with their range of products and local delivery option too

Shop LocationVIC, Geelong
1 comment
Hi Jan, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Perfect for intended use

The Store was easy to navigate knowing what I wanted.
The Quality of the product I purchased was first class & it comes assembled, Great!

Shop LocationVIC, Geelong
1 comment
Hi Kate M, thank you very much for choosing to shop with us in Geelong and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team

Love it love it

I always enjoy shopping at Fantastic- they have a great range of products and value for money. There is also choice wiyhin the range

Shop LocationVIC, Geelong
1 comment
Hi Gran, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Jessica and the Fantastic Team

Staff are great

The assembling was easy after unpacking, took only 15 minutes. Had a small issue with Sofa but a staff member came and sorted it in a few minutes

Shop LocationVIC, Geelong
1 comment
Hi John T, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team

Fantastic Furniture gives Fantastic Service for Fantastic Products - Love Fantastic!

Everything was very easy, thanks to great service by team member, Liana. The store was easy to navigate and find what we were looking for.

Shop LocationVIC, Geelong
1 comment
Hi Happy Customer, thanks so much for choosing to shop with us in Geelong. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

Excellent service

The customer service I received from Lauren at Corio store was excellent. She was very knowledgeable and helpful. Overall a great experience.

Shop LocationVIC, Geelong
1 comment
Hi Evy, thank you for choosing to shop with us. We're so glad to hear that Lauren was such a kind and helpful team member. I'm sure we'll see you again in store soon! Regards Nick and the Fantastic team.

Our daughter loves her new trundle bed. Great value.

Found what we wanted. Customer service was impeccable and had delivery the next afternoon. Even better was, the trundle we bought was on special. Bit higher than we thought, but our daughter loves it.

Shop LocationCorio-Geelong
2 comments
Hi Cookie, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic teamMy pleasure. Thank you too

A new and enjoyable experience

I went into the store, saw what I wanted but was not ready for the purchase however, I was given a reference number to quote when I came home and purchased on line by the help by a shop assistant whom I called when I was a little unsure how to navigate the purchase. It was easy to follow her instructions.

Shop LocationVIC, Geelong
1 comment
Hi Romy, thanks so much for sharing your experience, we are pleased to hear our team could assist you with placing the order and guide you through the process. We look forward to seeing you again. Kind regards Ryan and the Fantastic team

Good value for money

My daughter bought a desk and seat to use as a make up mirror, as always the staff were super helpful and friendly, items were in stock and well priced. My daughter was able to assemble the furniture herself without any fuss and it is perfect for her needs and it all looks nice. Great value for money we are both happy. I have shopped at fantastic furniture in the past and personally never had a problem even once when they gave me the wrong cupboard it was sorted immediately no worries.

Shop LocationVIC, Geelong
2 comments
Hi Tracy T, thanks so much for choosing to shop with us in Geelong. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic teamAlways found the staff to be cheerful and helpful so you will see me again

Good

Don,t want to write a review of this store. I did this as I couldn,t get out of this and had to write something!

Shop LocationVIC, Geelong
1 comment
Hi Gerry, apologies that you were not able to proceed without leaving a review. Regards Jessica and the Fantastic team

Excellent Value for Money and Ease of online shopping

Extremely easy navigation of the website along with ease of purchases. I was especially pleased that after a distraction that took me away from the computer, I came back to find I didn't have to refresh and start all over again when I had been searching, was very impressed with the ease of navigation of the site

Shop LocationVIC, Geelong
1 comment
Hi Deb, thank you for choosing to shop with us online! It’s great to hear that you like our online shopping experience! Feel free to shop with us online again in the future and don’t forget, if you require any assistance our Live Chat team is there to help! Ryan and the Fantastic Team

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Details

Fantastic Furniture VIC, Geelong
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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