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Fantastic Furniture VIC, Hoppers Crossing

Fantastic Furniture VIC, Hoppers Crossing

4.6 from 94 reviews

Reviews

(70)
(15)
(5)
(0)
(4)
  • Product Quality
    4.4 (12)
  • Return Claim MadeYes (0) · No (14)
  • Warranty Claim MadeYes (1) · No (13)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Customer Service
    3.7 (13)
Vanessa S.

Vanessa S.Greater Melbourne (Outer), VIC

The products are great

published

I ordered bunk beds and mattress great products and lovely service
The service was great i recieved
Will keep buying products from here
Keep up great work
Job well done
Thank you so much x

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers crossing
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Vanessa, thanks so much for choosing to shop with us! We are delighted to hear you are loving our products and appreciate you taking the time to recommend us! We hope to see you in store again soon! Regards, Jivani and the Fantastic Team.

Vanessa S.
Vanessa S.

Ya welcome

The deal was good but long time delivery

published

My mum in law reccomended fantastic furniture and they had good deal! However I haven't received them yet because the delivery is taking long. Can't wait to have the beautiful furniture!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers crossing
See all answers

The reviewer stated that an incentive was offered for this review

Very happy

published

extremely happy with my purchase of the cabin loft bunk set and draws , and mattress , my grandchildren absolutely love there new furniture, extremely happy with the staff service and quality of my goods

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cherie, we are so glad to hear that you are so happy with your purchase and the staff at Hoppers Crossing. We hope to see you in store again in the near future. Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

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Munjy Punjy

Munjy PunjyGreater Melbourne (Outer), VIC

Great value for money - love the Coda

published

I love the new Coda range, awesome oak color and great value for money, just what we were looking for. My husband and I traveled to a few different stores till we fell in love with your product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHooper Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Munjy Punjy, we are thrilled to hear you are enjoying the new Coda Range! We look forward to seeing you again. Kind regards Ryan and the Fantastic team

NAS

NASWerribee

  • 2 reviews

Way to go Fantastic

published

I had a wonderful experience found exactly what I wanted. There was a range of products the price was very reasonable which met my satisfaction. I did have to assemble the product, the instructions were straight forward along with the diagrams.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHoppers Crossing Vic
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi NAS! We are so happy to hear that your experience at our Hoppers Crossing store was so positive. We would love to see you back in store again soon! Regards Nick and the Fantastic Team.

Karanjeet S.

Karanjeet S.Greater Melbourne (Outer), VIC

Poor customer service

published

I would like to share the experience I have had so far re after sale service. I've purchased a bed frame on 11th Aug'19 from Hoppers Crossing store, but the product delivered was damaged which was disappointing. I was offered $50 as compensation to accept the product as is which was unacceptable. When I asked to fix or replace the product, I was promised 2-3 weeks to fix it and the executive took it so lightly. Till date, I have been chasing Fantastic Furniture to fix the product which was not even damaged by me.
Is this your customer service? Pls bear in mind the emotional quotient the customer is approaching and buying product from your store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Karanjeet S.
Karanjeet S.

sure, I will share the details with you.

Mandy

MandyVictoria

  • 5 reviews

Amazing products

published

Most of their products are amazing, especially considering their prices which are almost unbeatable. Products' quality is also awesome. Items are properly displayed and managed. Staff members are quite friendly and knowledgeable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHopper Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mandy, thanks so much for shopping with us in Hoppers Crossing. We are glad to hear that our team were friendly and helpful, and we would love to see you back again in the future. Regards Nick and the Fantastic team.

Unhappy mama

Unhappy mamaGreater Melbourne (Outer), VIC

Avoid at all cost

published

Order a sofa online for my sons games room said 3-4 day turn around for delivery called today to be told delivery would be tomorrow later to get a call to say the dont have any in stock but they are going to replace it with a better one to get there (30mins drive btw) and find they would like to replace it with one that is $150 cheaper staff not helpful at alls

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Lindy

LindyGreater Melbourne (Outer), VIC

  • 2 reviews

Quick, efficient and value for money

published

Order furniture online, got next day delivery and polite, quick and efficient service from store and delivery drivers. Will definitely purchase from Fantastic again. Great value and good quality furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lindy, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

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Lesha

LeshaGreater Melbourne (Outer), VIC

  • Verified customer

Great customer experience

published

I was able to locate the items I purchased ahead of asking for assistance. Products was readily available, the products quality is great for the price and the best part was assembling the furniture it was too easy. The customer service is fast, friendly and helpful if in doubt ask one of the staff they can provide more details if need be. They deliver on the weekend and the communication between myself and the staff who work at the Hoppers crossing store are doing a fantastic job.
I would like to say thank you to Kelvin and the two delivery guys and anyone else who made my experience a good one.
I look forward to purchasing more products in store.
Many thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Don’t buy

published

Bought a lean narrow bookcase desk yesterday. Tried to assemble the parts from the flat pack according to the instructions. The Fibreboards all disintegrated at the screw connections. Total waste of money.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

AMANDA FLACK

AMANDA FLACKGreater Melbourne (Metropolitan), VIC

Great starter pack!!

published

Navigation around the store was a bit messy
The product you can't beat, affordable prices and quality
Very happy on the kingston sute
I haven't received my furniture yet, however that whats dad are for ha -ha :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHOPPERS CROSSING
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Jelena

JelenaGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes

Great customer service

published

Store layout is great very clean. Team was professional and great help. Great value for money. The store has allways some bargains for customers. The product was great for what I need it for. Keep up the amaizing work

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jelena, thanks very much for taking the time to share your kind words about our Hoppers Crossing team! We appreciate your feedback and we look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

Kayla P

Kayla P

  • 6 reviews

Great low prices and stock but customer service is awful

published

Great low prices and good quality furniture.
But the customer service at the hoppers Crossing store is awful and they definitely need to train their staff on what good customer service is.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Lucrative and affortable price

published

Need more display, fast product availability and also need prompt delivery and also need assembly at customer's place with a reasonable charges.

Shop LocationVIC, Hoppers Crossing
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi SHEER, thank you for taking the time to share your feedback, we hope to see you again. Kind regards Ryan and the Fantastic team

SHEER
SHEER

Yes, we shall visit and if necessary will buy again

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Omer

OmerMelbourne

Value of Money

published

Very good store. Easy to navigate. Great location too. Value of money. Nice collection of furniture. Awesome dining table which i didnt find anywhere.

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Omer, thanks so much for choosing to shop with us in Hoppers Crossing. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

Siva

SivaMelbourne

  • Verified customer

Quality and worth the price

published

Good range of products and its almost like one stop shop. Quality and worth the price. Plus good customer service

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Kmt

KmtVictoria

  • 2 reviews

This is great for a small space and kids!

published

Quick assembly, great for the price. Looks good and doesn’t take too much space up and great for people with kids

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kmt, thanks so much for choosing to shop with us in Hoppers Crossing. That's great to hear! We are delighted you are enjoying your new furniture and hope to see you again in store in the future. Regards Angelina and the Fantastic team

Loving it

published

Fantastic furniture is my go to place for household items loving my New York couch and walk in wardrobe is all fitted out now

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shez, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

  • Verified customer

reliable, value for money, great customer service

published

Well laid out store with easy to follow fabric choice procedure. Online service is also prompt and great customer care.

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mairead, thank you so much for recommending us and taking the time to share your experiences! We hope to serve you again in the future! Regards Ryan and the Fantastic team

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