We bought a three door wardrobe and delivered a product without proper instructions at all . I think they assumed we can assemble it by guessing our self . I contact to customer service and he told me forwarded my complaint to store . But unfortunately they didn’t even bother to call me back . What a service. I won’t recommend anyone to go through this hassle.

Cooper single bed is very badly made ,a horrible experience to assembly ,don't buy it ,it is very badly manufactured

one of the small seperate section had a sticker to make a hole but the main one doesnt seems to have any stickers and the hole is too small for the nail that provided.. I think its manufacturing defect. When you visit the store or call they asked to email with photos and They take so long to get back to you. When you want to speak to the manager (I think the name is [name removed]) she at lunch!!
After waiting over 2 months we already moved it upstairs and the person I spoke to adv they can refund if we bring back the item which is inconvenience for us.. No apologies or at least no offer to pick up the item..
If you want better service, please don’t order from them..

I had been searching for a buffet for over a month, and I couldn’t find one that caught my eye, even with a budget of $2k. But then I came across this beauty on Instagram. I immediately got on line and purchased. I paid a couple of guys to assemble it for me which they did in 30mins!
It’s very sturdy and I love it.

Was easy to navigate to the store.
I feel a more varied 'Click and Collect' would be very beneficial however you can still get great products.
I choose to buy from fantastic furniture because of the quality of their metal framed beds (I've had one for 4 years).
Very easy to assemble (I did it mostly by myself).

Store was busy but one team member was acknowledging all customers who were waiting. Well organized to ensure all customers are acknowledged. Customers service representatives were tied from too many customer in store but they still ensure to be positive, energetic and friendly .

Purchased a side table on 22/6. We tried to return it in sealed condition and the return was refused as the purchase was over 60 days old.

We repeatedly mentioned that we could not come within the 60 days timeframe as per lockdown restrictions in VIC. We live more than 5km away. Staff was very rude and made racist comments during our attempt to return at the store.

This is my last purchase from this store and Fantastic furniture in general.

Bought my furniture however as they were delivered i noticed It does not suit my loungroom! Called them and asked for return and refund ! The lady rudely said you can not change your mind ! I was like how come you say 60 days change of mind on the website then ?and she was so rude and abrupt! Saying no you can't because you have opened the box.... !!!! I was like what does change of mind mean then !!! Long stroy short one of the worst places to buy furniture from ! I eded up returning them after talking to costumer care team... but they need to sack some of their staff or I don't think anything good will come out of it 8n 9ng term!

It was easy to arrange for quick click and collect, ready in under 60 minutes. Really happy with the mattress purchased. It is really comfortable. Came in a box and was easy to open.

We bought two items from them on 10/05/20, one came 7 weeks later the other has never showed up, it's been almost 11 weeks now, still waiting and all we keep hearing seems to be lies. last week was 'we have the item in the store house awaiting dispatch so it should arrive in a few days' , then we called again a few days later and we're told it's not even arrived in Australia, that its in transit, they blame the supplier due to covid-19. We understand things are tough, all we ask is for honesty. At this rate if we were to import a car from japan, the car would definitely get here before our Fantastic furniture order. Highly recommend not to purchase anything if it's not in store!

I went into the hoppers crossing store yesterday and was incredibly disappointed, unsatisfied and disgusted by the lack of masks worn by the employees present. I felt repulsed to walk around the store or even touch the furniture as I was unsure wether it had been sanitised. Their inability to abide by the current restrictions that have been placed is why our community is currently facing such high cases. Please change this as you are letting others down. We are in the middle of a global crisis and none of you seem to care, start taking some needed ACTION. !!!

Fantastic Furniture has always been a favourite store of mine because of its clean showroom and wide range of products all on display for me to try before I buy.

my daughter bought me a outside living chair for birthday it the welding of the frame fell apart after 6 months it was like it was just tacked a shocking product i wouldnt buy anything off them ever

The delivery and service is terrible I had a delivery today 10.5.20 when the truck arrived they only had half of the items so I rang fantastic furniture and they told me that they had lost the other part so now we have to wait a week for this not happy I will never buy from this location again be aware people