Fantastic Furniture VIC, Hoppers Crossing

I would like to share the experience I have had so far re after sale service. I've purchased a bed frame on 11th Aug'19 from Hoppers Crossing store, but the product delivered was damaged which was disappointing. I was offered $50 as compensation to accept the product as is which was unacceptable. When I asked to fix or replace the product, I was promised 2-3 weeks to fix it and the executive took it so lightly. Till date, I have been chasing Fantastic Furniture to fix the product which was not even damaged by me.
Is this your customer service? Pls bear in mind the emotional quotient the customer is approaching and buying product from your store.

Most of their products are amazing, especially considering their prices which are almost unbeatable. Products' quality is also awesome. Items are properly displayed and managed. Staff members are quite friendly and knowledgeable.

Order a sofa online for my sons games room said 3-4 day turn around for delivery called today to be told delivery would be tomorrow later to get a call to say the dont have any in stock but they are going to replace it with a better one to get there (30mins drive btw) and find they would like to replace it with one that is $150 cheaper staff not helpful at alls

Order furniture online, got next day delivery and polite, quick and efficient service from store and delivery drivers. Will definitely purchase from Fantastic again. Great value and good quality furniture.

I was able to locate the items I purchased ahead of asking for assistance. Products was readily available, the products quality is great for the price and the best part was assembling the furniture it was too easy. The customer service is fast, friendly and helpful if in doubt ask one of the staff they can provide more details if need be. They deliver on the weekend and the communication between myself and the staff who work at the Hoppers crossing store are doing a fantastic job.
I would like to say thank you to Kelvin and the two delivery guys and anyone else who made my experience a good one.
I look forward to purchasing more products in store.
Many thanks

Bought a lean narrow bookcase desk yesterday. Tried to assemble the parts from the flat pack according to the instructions. The Fibreboards all disintegrated at the screw connections. Total waste of money.

Navigation around the store was a bit messy
The product you can't beat, affordable prices and quality
Very happy on the kingston sute
I haven't received my furniture yet, however that whats dad are for ha -ha :)

Store layout is great very clean. Team was professional and great help. Great value for money. The store has allways some bargains for customers. The product was great for what I need it for. Keep up the amaizing work

Great low prices and good quality furniture.
But the customer service at the hoppers Crossing store is awful and they definitely need to train their staff on what good customer service is.

Need more display, fast product availability and also need prompt delivery and also need assembly at customer's place with a reasonable charges.

Very good store. Easy to navigate. Great location too. Value of money. Nice collection of furniture. Awesome dining table which i didnt find anywhere.

Good range of products and its almost like one stop shop. Quality and worth the price. Plus good customer service

Quick assembly, great for the price. Looks good and doesn’t take too much space up and great for people with kids

Fantastic furniture is my go to place for household items loving my New York couch and walk in wardrobe is all fitted out now

Well laid out store with easy to follow fabric choice procedure. Online service is also prompt and great customer care.

Felt welcomed as soon as I entered the store.The sales staff were willing to spend the time to explain thu go to me

I bought a couple of large furniture items from them, and within a couple of months had some problems. When I lodged a warranty claim they reacted brilliantly, and gave support in ways that I would never get from any other business. I didn't ask for it and I didn't expect it, and appreciated it very much. I'll buy from them again, for sure.

We are more than happy with the amazing and prompt service we have received everytime we have purchased an item. The quality of the furniture are great and very good value for money.would definitely recommend it to our family and friends.

I furnished a whole guest bedroom and bought some accessories for the house. The whole experience was so easy from online ordering to pick up to assembly. Fantastic range, fantastic price, Fantastic Furniture

I came into the store 10 minutes before closing, the staff were amazing , not rushing me at all and where so knowledgeable about the products.