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Fantastic Furniture VIC, Hoppers Crossing

Fantastic Furniture VIC, Hoppers Crossing

4.6 from 89 reviews

Reviews

Review distribution

5 star
66
4 star
14
3 star
5
2 star
0
1 star
4

Karanjeet S.

Karanjeet S.Greater Melbourne (Outer), VIC

Poor customer service

published

I would like to share the experience I have had so far re after sale service. I've purchased a bed frame on 11th Aug'19 from Hoppers Crossing store, but the product delivered was damaged which was disappointing. I was offered $50 as compensation to accept the product as is which was unacceptable. When I asked to fix or replace the product, I was promised 2-3 weeks to fix it and the executive took it so lightly. Till date, I have been chasing Fantastic Furniture to fix the product which was not even damaged by me.
Is this your customer service? Pls bear in mind the emotional quotient the customer is approaching and buying product from your store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Karanjeet S.
Karanjeet S.

sure, I will share the details with you.


Mandy

MandyVictoria

  • 3 reviews

Amazing products

published

Most of their products are amazing, especially considering their prices which are almost unbeatable. Products' quality is also awesome. Items are properly displayed and managed. Staff members are quite friendly and knowledgeable.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHopper Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mandy, thanks so much for shopping with us in Hoppers Crossing. We are glad to hear that our team were friendly and helpful, and we would love to see you back again in the future. Regards Nick and the Fantastic team.

Unhappy mama

Unhappy mamaGreater Melbourne (Outer), VIC

Avoid at all cost

published

Order a sofa online for my sons games room said 3-4 day turn around for delivery called today to be told delivery would be tomorrow later to get a call to say the dont have any in stock but they are going to replace it with a better one to get there (30mins drive btw) and find they would like to replace it with one that is $150 cheaper staff not helpful at alls

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Lindy

LindyGreater Melbourne (Outer), VIC

  • 2 reviews

Quick, efficient and value for money

published

Order furniture online, got next day delivery and polite, quick and efficient service from store and delivery drivers. Will definitely purchase from Fantastic again. Great value and good quality furniture.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lindy, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


Lesha

LeshaGreater Melbourne (Outer), VIC

  • Verified customer

Great customer experience

published

I was able to locate the items I purchased ahead of asking for assistance. Products was readily available, the products quality is great for the price and the best part was assembling the furniture it was too easy. The customer service is fast, friendly and helpful if in doubt ask one of the staff they can provide more details if need be. They deliver on the weekend and the communication between myself and the staff who work at the Hoppers crossing store are doing a fantastic job.
I would like to say thank you to Kelvin and the two delivery guys and anyone else who made my experience a good one.
I look forward to purchasing more products in store.
Many thanks

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


Don’t buy

published

Bought a lean narrow bookcase desk yesterday. Tried to assemble the parts from the flat pack according to the instructions. The Fibreboards all disintegrated at the screw connections. Total waste of money.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


AMANDA FLACK

AMANDA FLACKGreater Melbourne (Metropolitan), VIC

Great starter pack!!

published

Navigation around the store was a bit messy
The product you can't beat, affordable prices and quality
Very happy on the kingston sute
I haven't received my furniture yet, however that whats dad are for ha -ha :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHOPPERS CROSSING
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Jelena

JelenaGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes

Great customer service

published

Store layout is great very clean. Team was professional and great help. Great value for money. The store has allways some bargains for customers. The product was great for what I need it for. Keep up the amaizing work

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jelena, thanks very much for taking the time to share your kind words about our Hoppers Crossing team! We appreciate your feedback and we look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

Kayla P

Kayla P

  • 6 reviews

Great low prices and stock but customer service is awful

published

Great low prices and good quality furniture.
But the customer service at the hoppers Crossing store is awful and they definitely need to train their staff on what good customer service is.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Lucrative and affortable price

published

Need more display, fast product availability and also need prompt delivery and also need assembly at customer's place with a reasonable charges.

Shop LocationVIC, Hoppers Crossing
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi SHEER, thank you for taking the time to share your feedback, we hope to see you again. Kind regards Ryan and the Fantastic team

SHEER
SHEER

Yes, we shall visit and if necessary will buy again


Omer

OmerMelbourne

Value of Money

published

Very good store. Easy to navigate. Great location too. Value of money. Nice collection of furniture. Awesome dining table which i didnt find anywhere.

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Omer, thanks so much for choosing to shop with us in Hoppers Crossing. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team


Siva

SivaMelbourne

  • Verified customer

Quality and worth the price

published

Good range of products and its almost like one stop shop. Quality and worth the price. Plus good customer service

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Kmt

KmtVictoria

  • 2 reviews

This is great for a small space and kids!

published

Quick assembly, great for the price. Looks good and doesn’t take too much space up and great for people with kids

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kmt, thanks so much for choosing to shop with us in Hoppers Crossing. That's great to hear! We are delighted you are enjoying your new furniture and hope to see you again in store in the future. Regards Angelina and the Fantastic team


Loving it

published

Fantastic furniture is my go to place for household items loving my New York couch and walk in wardrobe is all fitted out now

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shez, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

  • Verified customer

reliable, value for money, great customer service

published

Well laid out store with easy to follow fabric choice procedure. Online service is also prompt and great customer care.

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mairead, thank you so much for recommending us and taking the time to share your experiences! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Fantastic everything!!!!!

published

Felt welcomed as soon as I entered the store.The sales staff were willing to spend the time to explain thu go to me

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dee, thanks so much for choosing to shop with us. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team


Rod

RodNEWPORT

  • Verified customer

Wonderful after sales service

published

I bought a couple of large furniture items from them, and within a couple of months had some problems. When I lodged a warranty claim they reacted brilliantly, and gave support in ways that I would never get from any other business. I didn't ask for it and I didn't expect it, and appreciated it very much. I'll buy from them again, for sure.

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Julie

JulieMelbourne

  • 3 reviews

Great customer service and really good value for money.

published

We are more than happy with the amazing and prompt service we have received everytime we have purchased an item. The quality of the furniture are great and very good value for money.would definitely recommend it to our family and friends.

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Julie, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team


Andy

AndyMelbourne

  • 6 reviews
  • 4 likes

What an easy experience, shop on line, pop in and pick up the items - seriously couldn't be easier

published

I furnished a whole guest bedroom and bought some accessories for the house. The whole experience was so easy from online ordering to pick up to assembly. Fantastic range, fantastic price, Fantastic Furniture

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Andy, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


STAFF are FANTASTIC

published

I came into the store 10 minutes before closing, the staff were amazing , not rushing me at all and where so knowledgeable about the products.

Shop LocationVIC, Hoppers Crossing
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Leonie, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


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