- Verified customer
Great product, complete satisfaction!
My new lounge suite is so comfortable, I’m so happy with it. The staff were very helpful & the service from start to finish was brilliant. Was meant to take 2-3 weeks to be in stock but they managed to get one delivered in 3 days for me. I’m a very happy customer!
Great value for price !
I’ve bought furniture through Fantastic Furniture multiple times (instore & online) staff are really friendly and helpful at my local store, their fast and don’t waste any time for example; I ordered a bed base in store was & able to take home in less then 10mins very impressive!!!! Only thing I would suggest better improvements on would be the assembly requirements for their pieces. Thanks ;)
Metal Coffee Table Set
So happy with the purchase of my new Coffee/Side Table set. Love the Marble look table tops, and the option of turning over for a Wood look finish. Easy to assemble and great value!
Awesome store and friendly service i had a list of wants and ideas and they went out of there way to find what i was looking for to make our bedroom and lounge look amazing
- Verified customer
Warranty not worth the paper it is written on - lounges poor quality
We spent over $9500 buying a complete furniture set for our new home in mid 2015 to replace our furniture lost to a fire, which included the $2200 Boston lounge suite. When we bought the lounge suite we were assured that it was covered by a 5 year Australian made guarantee. Within the first year the Boston lounge suite chaise started to sag, despite not being used very often, and leading to it being used even less. Also the recliner chair began to show signs of sagging, though the frame seemed to be sound at the time. By mid 2018 the chaise had...collapsed completely in several spots (despite being seldom used), as well as the frame on the recliner becoming twisted and scraping across our floor. We phoned fantastic furniture to discuss replacement of the recliner and chaise, as these were the only modules affected, and were told to take photos of the damage. A day later they called us back to tell us that the Boston lounge wasn't Australian made (like we had been told in store) and was in fact Chinese made, so only a 2 year warranty applied, and that they couldn't help us -, whilst simultaneously trying to sell us their "new range" if we come visit the store (yeah... no). To say that we're disappointed is a bit of an understatement at this point - so buyer beware - don't count on their warranties to provide you with any sort of assurance that they're actually selling quality products which *should* last at least 5 years - because the warranties, and the lounge furniture, don't actually stand up to much at all.
Good Shopping Experience
Knew what I wanted so asked the very friendly and knowledgeable staff immediately where it was located in the store. The product design was just what I was after. The quality was a little wanting in that it contained plastic components. Assembling of the flat pack product could have been made easier with more clearly marked component bags.
Found my new favourite furniture store.
Fantastic Furniture made it so easy to order my items online and barely waited an hour before i got a confirmation text to come and pick my items up, i was very happy with the no delay and picking my items from the store proved just as easy, all i did was drive up present my id and loaded my items. Thank you for the enjoyable experience.
- Verified customer
Very happy customer !
As soon as I walked in I was asked if I needed any help , the salesman knew exactly what I wanted and had no issue showing me different products. He was very professional but easy going at the same time, he genuinely wanted to help me pick the best bed for my son it made me leave a happy customer.
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