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Fantastic Furniture VIC, Mornington

Fantastic Furniture VIC, Mornington

4.7 from 99 reviews

Reviews

4.7

99 reviews
5
(76)
4
(20)
3
(1)
2
(0)
1
(2)
  • Product Quality
    4.7 (18)
  • Return Claim MadeYes (0) · No (19)
  • Warranty Claim MadeYes (1) · No (18)
  • Product Appearance As advertised (82%) · Not as advertised (18%)
  • Customer Service
    4.9 (15)
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Joann

JoannGreater Melbourne (Outer), VIC

This is so perfect & comfortable

published

Great store to navigate through, great range of products & if unavailable staff will get it in, great quality and easy to assemble. The staff were amazing & friendly, will shop again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMornington Victoria
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Joann, thank you so much for deciding to shop with us. We are thrilled to hear about this experience, and we look forward to serving you again in Mornington in the future! Regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

Sue McKay

Sue McKayGreater Melbourne (Outer), VIC

not supplied after 2 months

published

After Paying in full and ordering a bedhead on 28/6 I have now requested a refund (30/8) as after several phone calls they still couldn’t tell me where it was.

Return Claim MadeNo
Warranty Claim MadeNo
5 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Sue McKay
Sue McKay
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sue, we do sincerely apologise for this. If you require any further assistance, please do not hesitate to send an email to the above address. Kind regards, Nick and the FF Team.

Manda

MandaGreater Melbourne (Inner), VIC

Excellent

published

Fantastic service for click and collect. Quick, friendly phone call to tell me my order was ready. Spoke to a delightful young man who was bright, sunny, and helpful. Great.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Manda, thanks so much for choosing to shop with us in online! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

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Bods

BodsGreater Melbourne (Outer), VIC

Quality in store service

published

Attended the Mornington store in search of a rug that I had seen and had to have. The store was well set out and immaculate. I was approached by the staff attendant and assisted who provided me the most friendliest and helpful customer service. I had been in a few local stores and barely greeted, acknowledge or assisted.

As for my product.. very affordable and great appeal and overall product satisfaction.

Thankyou.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Gypsy

GypsyGreater Melbourne (Outer), VIC

  • 2 reviews

Perfect all the way

published

I have to say what an amazing bunch of assistants in that store . Can’t fault a thing from service to product to delivery all the way through the furniture I purchased looks amazing if I say so my self delivery was prompt and a smooth transaction with the drivers arrived on the date and day I requested customer service on the phones were very professional and courteous
Thanks guys will be back for sure good job

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington Victoria
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thanks so much for shopping with us and taking the time to share your experience. It is great to hear about the service received from our Mornington staff, and we can't wait to see you back again soon! Regards Nick and the Fantastic Team.

Reclining chair and lounge

published

Staff were helpful and went out of their way to get the piece I wanted from another store. Other places I looked at said it would take up to two months to get what I wanted whereas Fantastic said it would be at my home within the week.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMornington, Victoria
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Anna.K

Anna.KGreater Melbourne (Outer), VIC

  • 2 reviews

Really great to deal with - very helpful!

published

The entire process from finding the bed + mattress online, calling to confirm stock, attending the store for payment and receiving the items was FLAWLESS. Very knowledgeable and extremely helpful. The “BRAVO” bed was super easy to assemble, it said 2 people required.. but I did it on my own and I loved it! The bed frame is high in quality and very sturdy. The mattress is also perfect, I went for the chiropractic plush top - sleeping like a baby every night. I’m a first time shopper at FF, I’ve already got my eye on another purchase . An overall satisfying experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington Vic, Melbourne
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Peter Mullen

Peter Mullen

  • 2 reviews

exceptional customer service

published

Value for money, exceptional customer service and a very neat store. The female staff was very helpful and informative considering the Covid 19 crisis.

The bed frame was very easy assemble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMornington VIC
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Hayley

HayleyGreater Melbourne (Outer), VIC

Great Stool

published

I looked online to find a stool I thought would suit the look I was after at home. I was able to go in store and choose the stool I wanted and take it home to see how it looked. I was able to return the stool and try others if it didn't suit

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Hayley, thank you for shopping with us at our Mornington store. We are pleased to hear that you were able to find a suitable stool, and we hope to see you back again in the future! Regards Nick and the Fantastic Team.

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Catrina

CatrinaGreater Melbourne (Outer), VIC

I LOVE my new Fantastic Furniture ottoman. Staff were incredibly helpful and service was nothing short of amazing

published

I LOVE MY FANTASTIC furniture ottoman. Surprisingly good quality compared to other stores’ offerings. Staff were amazing, helpful and friendly, right down to the great guys in dispatch? Would recommend highly,

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Catrina, thanks so much for deciding to shop with us in Mornington. We are so happy to hear that the staff were so helpful and friendly, and we hope to see you back again in the near future. Regards Nick and the Fantastic team.

Helen

HelenGreater Melbourne (Inner), VIC

Great customer service by Tara

published

Great customer service and assistance
Needed assistance to put a theme together for our beach house and Tara was happy to listen to what I needed and then assist with bringing it together
Great experience
Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Helen, thanks for choosing to shop with us in Mornington. We are so happy to hear about the service provided by Tara, and we hope to see you back in the near future! Regards Nick and the Fantastic team.

mark.conway.393

mark.conway.393Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Team member Mornington

published

Team member was friendly, afformative , helpful and very likeable. He made sure we got what we came for and we were in and out in no time at all picking up at the back

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi mark.conway.393, thanks so much for choosing to shop with us in Mornington! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

HELEN TINGWELL

HELEN TINGWELLGreater Melbourne (Outer), VIC

  • 2 reviews

Good quality and fair price

published

Have purchased a few items and the price is fair for the quality. Helpful staff. Easy to order items that might not be in stock. Overall happy with my purchases.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington Victoria
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Helen Tingwell, thanks so much for continuing to shop with us! We are happy to hear that our staff at the Mornington store are so helpful and we would love to see you back again soon. Regards Nick and the Fantastic team.

L. Rick

L. RickGreater Melbourne (Outer), VIC

Affordable, value for money!

published

Easy store navigation, a lovely range of products, good quality products, affordable, value for money and as much as I hate assembling furniture, the instructions were easy to read and easy to assemble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington, Victoria.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi L. Rick, thanks so much for choosing to shop with us. We are so glad to hear that you had such a positive experience in store and whilst assembling your products. We hope to see you back again soon! Regards Nick and the Fantastic team.

Lisa S.

Lisa S.Greater Melbourne (Outer), VIC

This was perfect!

published

Everytging was well laud out at the store and they had what we needed in stock. 100% satisfaction with the product, it fit in oir vehicle and it was.very easy to assemble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMornington, VIc
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lisa S, Thanks for sharing your thoughts on our store! We are happy to hear we had what you were after in-stock and found assembly a breeze! We look forward to your next visit. Kind regards Ryan and the Fantastic team

Furniture Shops

Find out how Fantastic Furniture VIC, Mornington compares to other Furniture Shops

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MayKO

MayKOGreater Melbourne (Outer), VIC

  • 2 reviews

Friendly, helpful staff, low prices.

published

Friendly, helpful staff who were not pushy and went out of their way to assist me get what I needed. Products as advertised online and easy to order what I wanted in store. All delivered within two days.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi MayKO, thanks so much for choosing to shop with us in Mornington! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Fabulous All Around

published

I found what I was looking for, I had looked on-line first, the product was available and the staff and service I received was excellent. I am very happy with my purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi JanB, That is wonderful to hear! We are happy you utilized our website prior to your visit in-store and thanks so much for sharing your kind words about the service you received. Kind regards Ryan and the Fantastic team

Amazing customer service

published

I bought some goods online and the lady (I've forgotten your name) went above and beyond to help me.

Absolutely awesome customer service. Highly recommend to anyone that wants to get goods from Fantastic Furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Amanda, thanks so much for choosing to shop with us. That's great to hear! We hope to see you again in store in the future. Regards Angelina and the Fantastic team

Miranda

MirandaGreater Melbourne (Outer), VIC

Affordable, quality furniture!

published

Excellent customer seevice at MORNINGTON store. Found affordable, quality furniture I was looking for. I was able to see and try a variety of recliners before locating the perfect one.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Quickest click & collect

published

Great price and quick click n collect was less than 30mins. from time of purchase online and collecting and returning home was less than 1 1/2hours.

Shop LocationVIC, Mornington
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Belinda, thanks for choosing to shop with us. It's great to hear that the click n collect was so quick! I'm sure we'll be seeing you again in the near future! Kind regards, Nick and the Fantastic team.

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Questions & Answers

shirley Jenny b.

shirley Jenny b.asked

VIC, Mornington

do you have sofa beds

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shirley Jenny B,! We have a great range of sofa beds you can view here - https://www.fantasticfurniture.com.au/Categories/Sofas-%26-Armchairs/Sofa-Beds-%26-Futons/c/Sofa%20Beds%20%26%20Futons Kind regards Ryan and the Fantastic team

Get an answer from our members and Fantastic Furniture representatives

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