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Fantastic Furniture VIC, Preston

Fantastic Furniture VIC, Preston

4.5 from 120 reviews

Reviews

Review distribution

5 star
92
4 star
17
3 star
3
2 star
0
1 star
8

Aussiebeej

AussiebeejGreater Melbourne (Metropolitan), VIC

  • 3 reviews

We finally found what we wanted

published

Thanks to Norma at Preston, we were able to find exactly what we were looking for at a great price. Quality Australian Made items without the ridiculous price tag. Thanks.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Aussiebeej, thank you for choosing to shop with us. We are so glad to hear that Norma at our Preston store was so helpful! We hope to see you back again in the near future. Regards Nick and the Fantastic team.


Fantastic store, Fantastic staff, Fantastic Furniture.

published

Very easy to navigate the store and find what I want. I was also very satisfied with the range of products available. The quality of the product I purchased was amazing and it was very easy to assemble.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston, Victoria.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dylan, thanks so much for choosing to shop with us. We are so glad to hear that you are happy with your new furniture, and we hope to see you in the Preston store again in the future! Regards Nick and the Fantastic team.

Dan

DanGreater Melbourne (Inner), VIC

Worst customer service

published

Fantastic Furniture-Preston the worst customer service from the Manager Reece , says one thing , does something else .Conflicting information.He should go back to school and learn how to talk to people .

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Dan
Dan
Fantastic Furniture
Fantastic F.Fantastic Furniture
Shell

ShellGreater Melbourne (Outer), VIC

  • 3 reviews

Change name to customer we don’t care no call back

published
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston vic
3 comments
Shell
Shell

Update still no response from fantastic positive comments noted , negative maybe not
What a disgrace

Fantastic Furniture
Fantastic F.Fantastic Furniture
Shell
Shell

Email sent


Teejay

TeejayGreater Melbourne (Inner), VIC

  • Verified customer

Customer care is hopeless.

published

You have ruined my back. Thank you.

They have not replied AT ALL. Mattress sagged in a matter of 3 weeks. And now customer care don't seem to bother one bit. Horrible after sales and high 'Don't care unless its a sale' feature.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers

SharleneP

SharlenePGreater Melbourne (Inner), VIC

Amazing service and products!

published

Friendly, patient and helpful staff. Great range of quality products that were easy to assemble. Fast delivery. Was easy to find exactly what we were looking for in the showroom.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi SharleneP, thanks so much for your kind words about our team and products! We look forward to seeing you again soon. Kind regards Ryan and the Fantastic team


Marvindell

MarvindellGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 5 likes
  • Verified customer

Better Handling of Damaged Items

published

This store needs a better process to manage items that have been returned because of damage. It seems that they re-sold an item (to me) that has been returned by a previous customer.

A screw hole collapsed when someone tried to use a powertool to put the screws on, with the damaged screw still left in the hole. There were also 2 missing screws.

The packaging was also different, compared to the new stock i received from the Thomastown store.

Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Marvindell
Marvindell

hi, it's already been resolved. i had to go back to another store (Thomastown) to have it replaced by them.

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marvindell, I am happy to hear the Thomastown store were able to assist you with this! Please let me know if we can help with anything else. Regards Angelina and the Fantastic team


Juan D. Rodríguez

Juan D. RodríguezGreater Melbourne (Inner), VIC

Showroom makes the difference

published

Great affordable furniture, if unsure of the materials that you will get simply go and check them at the showroom. You will like them. If they dont have it in stock then The waiting times they gave us were just a week, thats great.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Juan D. Rodríguez, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Danza147

Danza147Greater Melbourne (Metropolitan), VIC

  • 10 reviews
  • 2 likes
  • Verified customer

Very stylish and great for money

published

Gorgeous bed and it was great value for money have seen it for double the price elsewhere also customer service @ FFNorthland was fantastic great communication and super fast delivery thanks!

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Danza147, thanks so much for sharing your kind words! We are so pleased to hear you found the perfect bed and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

Tash

TashMelbourne

  • Verified customer

Great help from staff in store

published

Very easy to navigate and very satisfied with range of products available. Furniture is quite easy to assemble in our apartment.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Completely Unstable

published

Although the customer service in store was impeccable, the product itself was not worth the money in any way. The fabric pills very easily, and the main issue that truly gets on my nerves is the lack of stability on this sofa. It creaks upon every single move, the legs rock back and forth to the point where it feels like a rocking chair. The legs/support brackets are so poorly fitted to this sofa that no matter how much you tighten them it seems to get worse with every shift of your body weight. It has annoyed me so much that I don't enjoy sitting on this sofa at all. This sofa has not yet reached 12 months in my home and I cannot wait to replace it with something that is not from Fantastic Furniture.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Mich

Mich

  • 4 reviews

All booked up!

published

Hey I love my new funky bookcase. The staff were so helpful and the store was laid out in a way that I could easily navigate with my walking frame. Hats off to the Preston store staff on Tuesday the 15yh if January 2019!

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mich, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


Great product.

published

Store was easy to navigate, quality of our product was great and reasonable price, we are very happy with it.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mikayla, thank you very much for choosing to shop with us in Preston and taking the time to share your experiences. We hope to serve you again in the future. Regards Jessica and the Fantastic team


Julia

JuliaMelbourne

  • 2 reviews
  • 3 likes
  • Verified customer

Less than fantastic in every way

published
Shop LocationVIC, Preston
4 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Julia
Julia

Offered a $100 voucher three weeks ago which never arrived. Classic Fantastic Furniture!

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Julia, I am very sorry to hear you did not receive your gift card. We are arranging for a new gift card to be posted out to you tomorrow. Kind regards Ryan and the Fantastic team

Can't wait to set up my new bed

published

A lovely store to shop in attended by a lovely sales lady who took care of payment delivery and came me tips on how to assemble

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi A.J, thanks for choosing to shop with us! We're delighted to hear you've had a Fantastic in store experience with us at Preston. We look forward to seeing you in store again soon. Regards Annie and the Fantastic team

Affordable furniture and EXCELLENT customer service

published

Lyne at Preston store was a real gem!! Amazing customer service! Furniture is affordable and really nice for the price! Can’t wait for it to arrive!! Thanks Lyne for your assistance

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

  • Verified customer

Great service!

published

The flat pack furniture was easy to build, locations everywhere and easily within driving distance, staff at the warehouse were extremely friendly and efficient in having our products ready!

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Joel, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team


  • Verified customer

Great click and collect service

published

Assembly was very easy.
Instruction were clear and easy to follow. The quality of the mattress is excellent but we did choose the top range.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi LanceN , thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


Lene

LeneMelbourne

Renovating and always on the hunt for design ideas

published

I was very satisfied and Christine knew her stock well which I do find very professional. I feel it is extremely important for all staff to stay up to date on all collections

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lene, thank you very much for choosing to shop with us in Preston and taking the time to share your experiences. We hope to serve you again in the future. Regards Fiona and the Fantastic team


No hassles

published

Store layed out very well and able to progress from all types of furniture soft and otherwise in a u shape. No interferreance from staff aside from welcome.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rocky O , thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


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