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Fantastic Furniture VIC, Preston

Fantastic Furniture VIC, Preston

4.5 from 129 reviews

Reviews

(99)
(17)
(3)
(0)
(10)
  • Product Quality
    4.4 (13)
  • Return Claim MadeYes (1) · No (16)
  • Warranty Claim MadeYes (1) · No (16)
  • Product Appearance As advertised (93%) · Not as advertised (7%)
  • Customer Service
    4.1 (14)

Reviewer Photos & Videos

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Patricia

PatriciaGreater Melbourne (Metropolitan), VIC

Very hot mattress, heavy and smells bad

published

This mattress ( sleepapedic queen firm) it was recommended by the sales woman as the best in store. It was indeed very comfortable ,however very hot, smells awful and very heavy and consequently hard to make the bad. I have just wasted $900 as I can’t keep it

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
4 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Patricia
Patricia

Hi Jivani my number [Number Removed] and the order number is [Number Removed].
Thank you Patricia

Patricia
Patricia

The product is “Sleepapedic firm queen” mattress so there is no need for photographs since it is not damaged and in its original form.
Thank you for your assistance
Patricia

Nancy Patricia

Nancy PatriciaGreater Melbourne (Inner), VIC

Click and Collect - My item wasn't available in the warehouse

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOnline Store - Collection from Preston
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Lee

LeeGreater Melbourne (Outer), VIC

  • 2 reviews

Fantastic Service

published

Affordable, quality corner lounge suite. Great counter service with an outstanding & professional delivery team.
Will absolutely return for any other future furniture needs.
Well done Preston Fantastic Furniture & Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lee, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

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BBBB

BBBBGreater Melbourne (Metropolitan), VIC

Amazing Customer Service!

published

Great customer service by the team at Preston everyone was friendly and provided service with a smile. Henry was amazing to deal with and I would highly recommend this store! I purchased some stools and Frankie chairs that were super easy to assemble as well. Well done Preston team!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Childers

ChildersSydney, NSW

  • 2 reviews

Great customer service

published

Went in to the Preston store to purchase the Como 3 drawer for my boys bedroom. Couldn't find it on the floor but within minutes we had help from a staff member and we'd purchased it within minutes of arriving. It was that quick and simple. (She explained the Como had been so popular it had sold out but they had them in the bay out the back so I was able to pay for it and pick it up within minutes). A very easy and satisfying experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationpreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Book shelf

Book shelfGreater Melbourne (Outer), VIC

Good service

published

Great service for Preston store.
We bought the 5 shelf book case,
Good value for that price. Easy to assemble.
Really helpful front staff & back of the store (pick area)
Guys keep doing fantastic service.

Customer Service
Product Quality
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We are so glad to hear about the service received from the front staff and warehouse team at our Preston store. Hopefully we will see you in store again soon! Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Martin

MartinGreater Melbourne (Metropolitan), VIC

Great for families

published

Great service, excellent products and assembly was a breeze. We have two teenage boys who both now have upgraded bedrooms, that look great and are practical for there needs and clean and tidy with a modern and fresh look that makes us happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Martin, we are glad to hear you found the perfect bedroom furniture to give them a new modern look! We appreciate you sharing your feedback with us and we hope to see you again soon. Kind regards Ryan and the Fantastic team

Jojo

JojoGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

2 Fantastic sofas - 2 happy customers.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jojo, it is great to hear you are enjoying our wide range of lounge products and found the pefect recliner and sofabed! We appreciate your kind words and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

Simply put, fantastic experience at Fantastic Furniture!

published

The store was well organised. The store had the items I was looking for in stock. For the ones they did not, they confirmed that they could get them for me. The quality of the products were better than the competition. I did not mind assembling furniture. It was a fun activity.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Aussiebeej

AussiebeejGreater Melbourne (Metropolitan), VIC

  • 3 reviews

We finally found what we wanted

published

Thanks to Norma at Preston, we were able to find exactly what we were looking for at a great price. Quality Australian Made items without the ridiculous price tag. Thanks.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Aussiebeej, thank you for choosing to shop with us. We are so glad to hear that Norma at our Preston store was so helpful! We hope to see you back again in the near future. Regards Nick and the Fantastic team.

Fantastic store, Fantastic staff, Fantastic Furniture.

published

Very easy to navigate the store and find what I want. I was also very satisfied with the range of products available. The quality of the product I purchased was amazing and it was very easy to assemble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston, Victoria.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dylan, thanks so much for choosing to shop with us. We are so glad to hear that you are happy with your new furniture, and we hope to see you in the Preston store again in the future! Regards Nick and the Fantastic team.

Dan

DanGreater Melbourne (Inner), VIC

Worst customer service

published

Fantastic Furniture-Preston the worst customer service from the Manager Reece , says one thing , does something else .Conflicting information.He should go back to school and learn how to talk to people .

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Dan
Dan
Fantastic Furniture
Fantastic F.Fantastic Furniture
Shell

ShellGreater Melbourne (Outer), VIC

  • 3 reviews

Change name to customer we don’t care no call back

published
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston vic
3 comments
Shell
Shell

Update still no response from fantastic positive comments noted , negative maybe not
What a disgrace

Fantastic Furniture
Fantastic F.Fantastic Furniture
Shell
Shell

Email sent

Teejay

TeejayGreater Melbourne (Inner), VIC

  • Verified customer

Customer care is hopeless.

published

You have ruined my back. Thank you.

They have not replied AT ALL. Mattress sagged in a matter of 3 weeks. And now customer care don't seem to bother one bit. Horrible after sales and high 'Don't care unless its a sale' feature.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
SharleneP

SharlenePGreater Melbourne (Inner), VIC

Amazing service and products!

published

Friendly, patient and helpful staff. Great range of quality products that were easy to assemble. Fast delivery. Was easy to find exactly what we were looking for in the showroom.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi SharleneP, thanks so much for your kind words about our team and products! We look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

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Marvindell

MarvindellGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 5 likes
  • Verified customer

Better Handling of Damaged Items

published

This store needs a better process to manage items that have been returned because of damage. It seems that they re-sold an item (to me) that has been returned by a previous customer.

A screw hole collapsed when someone tried to use a powertool to put the screws on, with the damaged screw still left in the hole. There were also 2 missing screws.

The packaging was also different, compared to the new stock i received from the Thomastown store.

Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Marvindell
Marvindell

hi, it's already been resolved. i had to go back to another store (Thomastown) to have it replaced by them.

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marvindell, I am happy to hear the Thomastown store were able to assist you with this! Please let me know if we can help with anything else. Regards Angelina and the Fantastic team

Juan D. Rodríguez

Juan D. RodríguezGreater Melbourne (Inner), VIC

Showroom makes the difference

published

Great affordable furniture, if unsure of the materials that you will get simply go and check them at the showroom. You will like them. If they dont have it in stock then The waiting times they gave us were just a week, thats great.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Juan D. Rodríguez, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Danza147

Danza147Greater Melbourne (Metropolitan), VIC

  • 10 reviews
  • 2 likes
  • Verified customer

Very stylish and great for money

published

Gorgeous bed and it was great value for money have seen it for double the price elsewhere also customer service @ FFNorthland was fantastic great communication and super fast delivery thanks!

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Danza147, thanks so much for sharing your kind words! We are so pleased to hear you found the perfect bed and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

Tash

TashMelbourne

  • Verified customer

Great help from staff in store

published

Very easy to navigate and very satisfied with range of products available. Furniture is quite easy to assemble in our apartment.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Completely Unstable

published

Although the customer service in store was impeccable, the product itself was not worth the money in any way. The fabric pills very easily, and the main issue that truly gets on my nerves is the lack of stability on this sofa. It creaks upon every single move, the legs rock back and forth to the point where it feels like a rocking chair. The legs/support brackets are so poorly fitted to this sofa that no matter how much you tighten them it seems to get worse with every shift of your body weight. It has annoyed me so much that I don't enjoy sitting on this sofa at all. This sofa has not yet reached 12 months in my home and I cannot wait to replace it with something that is not from Fantastic Furniture.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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