??!
1 photo
Fantastic Furniture VIC, Preston

Fantastic Furniture VIC, Preston

4.5 from 133 reviews

Reviews

4.5

133 reviews
5
(101)
4
(18)
3
(3)
2
(0)
1
(11)
Previous
Next

Reviewer Photos & Videos

  • More
Yolande

YolandeGreater Melbourne (Metropolitan), VIC

Terrible quality couch

published

Purchased the Drake 2 seater lounge and matching 5 seater modular lounge with chaise in Nov 2018 and took delivery of the couches in Jan 2018. In the last 6 months we have noticed that the fabric on the couch under the seats is disintegrating, causing the cushions to fall though the webbing on the 2 seater and the fabric has torn along both edges of 3 seater portion of the 5 seater chaise. I have reported the issue to Fantastic Furniture Preston on 28/4/20 and am awaiting the outcome of our warranty claim. We have found the quality of these couches to be terrible and would never buy couches from Fantastic Furniture again.

  • +1
Customer Service
Product Quality
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Very affordable and nice design

published

Purchased a bed frame. Very affordable for a great high price looking design. Staff member was very quick to help. Can't wait to sleep in our new king size bed!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston Vic
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Krystal, thank you for choosing to shop with us. It is great to hear that the Preston staff are so helpful, and we hope you receive your new bed soon! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Its perfect store

published

Very easy location and easy to public transport and nice staff the product was in my budget and easy to carry in my transport and very good thing is easy to pay on installment

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston vic
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sadath, thank you so much for choosing to shop at our Preston store. It is great to hear about the service received and we hope to see you back in store again in the future. Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Furniture Shops

Find out how Fantastic Furniture VIC, Preston compares to other Furniture Shops

Know better, choose better.

Compare all
Jess F

Jess FGreater Melbourne (Metropolitan), VIC

I bought a gecko trundle bundle I had Zoe and Christine they were both helpful and well mannered

published

It was so easy to get to the product is amazing I'm very happy with the item it was very easy to set up to and the kids love there New bed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jess, thanks so much for shopping at our Preston store. We are so glad to hear that Zoe and Christine were helpful and well mannered, and we hope to see you in store again soon! Regards Nick and the Fantastic Team.

Patricia

PatriciaGreater Melbourne (Metropolitan), VIC

Very hot mattress, heavy and smells bad

published

This mattress ( sleepapedic queen firm) it was recommended by the sales woman as the best in store. It was indeed very comfortable ,however very hot, smells awful and very heavy and consequently hard to make the bad. I have just wasted $900 as I can’t keep it

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
4 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Patricia
Patricia

Hi Jivani my number [Number Removed] and the order number is [Number Removed].
Thank you Patricia

Patricia
Patricia

The product is “Sleepapedic firm queen” mattress so there is no need for photographs since it is not damaged and in its original form.
Thank you for your assistance
Patricia

Nancy Patricia

Nancy PatriciaGreater Melbourne (Inner), VIC

Click and Collect - My item wasn't available in the warehouse

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOnline Store - Collection from Preston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Lee

LeeGreater Melbourne (Outer), VIC

  • 2 reviews

Fantastic Service

published

Affordable, quality corner lounge suite. Great counter service with an outstanding & professional delivery team.
Will absolutely return for any other future furniture needs.
Well done Preston Fantastic Furniture & Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lee, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

BBBB

BBBBGreater Melbourne (Metropolitan), VIC

Amazing Customer Service!

published

Great customer service by the team at Preston everyone was friendly and provided service with a smile. Henry was amazing to deal with and I would highly recommend this store! I purchased some stools and Frankie chairs that were super easy to assemble as well. Well done Preston team!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Childers

ChildersSydney, NSW

  • 2 reviews

Great customer service

published

Went in to the Preston store to purchase the Como 3 drawer for my boys bedroom. Couldn't find it on the floor but within minutes we had help from a staff member and we'd purchased it within minutes of arriving. It was that quick and simple. (She explained the Como had been so popular it had sold out but they had them in the bay out the back so I was able to pay for it and pick it up within minutes). A very easy and satisfying experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationpreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Furniture Shops

Find out how Fantastic Furniture VIC, Preston compares to other Furniture Shops

Know better, choose better.

Compare all
Book shelf

Book shelfGreater Melbourne (Outer), VIC

Good service

published

Great service for Preston store.
We bought the 5 shelf book case,
Good value for that price. Easy to assemble.
Really helpful front staff & back of the store (pick area)
Guys keep doing fantastic service.

Customer Service
Product Quality
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We are so glad to hear about the service received from the front staff and warehouse team at our Preston store. Hopefully we will see you in store again soon! Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Martin

MartinGreater Melbourne (Metropolitan), VIC

Great for families

published

Great service, excellent products and assembly was a breeze. We have two teenage boys who both now have upgraded bedrooms, that look great and are practical for there needs and clean and tidy with a modern and fresh look that makes us happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Martin, we are glad to hear you found the perfect bedroom furniture to give them a new modern look! We appreciate you sharing your feedback with us and we hope to see you again soon. Kind regards Ryan and the Fantastic team

Jojo

JojoGreater Melbourne (Metropolitan), VIC

  • 3 reviews

2 Fantastic sofas - 2 happy customers.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jojo, it is great to hear you are enjoying our wide range of lounge products and found the pefect recliner and sofabed! We appreciate your kind words and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

Simply put, fantastic experience at Fantastic Furniture!

published

The store was well organised. The store had the items I was looking for in stock. For the ones they did not, they confirmed that they could get them for me. The quality of the products were better than the competition. I did not mind assembling furniture. It was a fun activity.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Aussiebeej

AussiebeejGreater Melbourne (Metropolitan), VIC

  • 3 reviews

We finally found what we wanted

published

Thanks to Norma at Preston, we were able to find exactly what we were looking for at a great price. Quality Australian Made items without the ridiculous price tag. Thanks.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Aussiebeej, thank you for choosing to shop with us. We are so glad to hear that Norma at our Preston store was so helpful! We hope to see you back again in the near future. Regards Nick and the Fantastic team.

Fantastic store, Fantastic staff, Fantastic Furniture.

published

Very easy to navigate the store and find what I want. I was also very satisfied with the range of products available. The quality of the product I purchased was amazing and it was very easy to assemble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston, Victoria.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dylan, thanks so much for choosing to shop with us. We are so glad to hear that you are happy with your new furniture, and we hope to see you in the Preston store again in the future! Regards Nick and the Fantastic team.

Furniture Shops

Find out how Fantastic Furniture VIC, Preston compares to other Furniture Shops

Know better, choose better.

Compare all
Dan

DanGreater Melbourne (Inner), VIC

Worst customer service

published

Fantastic Furniture-Preston the worst customer service from the Manager Reece , says one thing , does something else .Conflicting information.He should go back to school and learn how to talk to people .

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Dan
Dan
Fantastic Furniture
Fantastic F.Fantastic Furniture
Shell

ShellGreater Melbourne (Outer), VIC

  • 3 reviews

Change name to customer we don’t care no call back

published
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston vic
3 comments
Shell
Shell

Update still no response from fantastic positive comments noted , negative maybe not
What a disgrace

Fantastic Furniture
Fantastic F.Fantastic Furniture
Shell
Shell

Email sent

Teejay

TeejayGreater Melbourne (Inner), VIC

Customer care is hopeless.

published

You have ruined my back. Thank you.

They have not replied AT ALL. Mattress sagged in a matter of 3 weeks. And now customer care don't seem to bother one bit. Horrible after sales and high 'Don't care unless its a sale' feature.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
SharleneP

SharlenePGreater Melbourne (Inner), VIC

Amazing service and products!

published

Friendly, patient and helpful staff. Great range of quality products that were easy to assemble. Fast delivery. Was easy to find exactly what we were looking for in the showroom.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi SharleneP, thanks so much for your kind words about our team and products! We look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

Marvindell

MarvindellGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 5 likes

Better Handling of Damaged Items

published

This store needs a better process to manage items that have been returned because of damage. It seems that they re-sold an item (to me) that has been returned by a previous customer.

A screw hole collapsed when someone tried to use a powertool to put the screws on, with the damaged screw still left in the hole. There were also 2 missing screws.

The packaging was also different, compared to the new stock i received from the Thomastown store.

Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Marvindell
Marvindell

hi, it's already been resolved. i had to go back to another store (Thomastown) to have it replaced by them.

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marvindell, I am happy to hear the Thomastown store were able to assist you with this! Please let me know if we can help with anything else. Regards Angelina and the Fantastic team

Page 1 of 7
See all Fantastic Furniture reviews

Questions & Answers

Sorry, there are no questions about Fantastic Furniture VIC, Preston but you can read 264 questions about Fantastic Furniture.

Get an answer from our members and Fantastic Furniture representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.