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Fantastic Furniture VIC, Thomastown

Fantastic Furniture VIC, Thomastown

4.4 from 101 reviews

Reviews

Review distribution

5 star
74
4 star
14
3 star
3
2 star
0
1 star
10

manj

manjGreater Melbourne (Outer), VIC

  • 8 reviews
  • Verified customer

really liked the prodcuts for the cost

published

I recently bought a lot of furniture from these guys for my new house. I loved the furniture they had for the cost they offered.

I had been to various furniture stores in thomastown, essendon etc but found these fantastic furniture guys the best( for the cost)

I liked the customer service as well. Hope i like it and product lasts once i start using it
Only negative thing i can think of is that they take good 7 to 8 weeks for few of the products( like sofas etc) which is not that great option when you need something quickly but rest all is good

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi manj, thanks so much for choosing to shop with us. We are so glad to hear about your experience with our Thomastown team, and we hope to see you back again in the future! Regards Nick and the Fantastic team.


Anthony FCF

Anthony FCFGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Good range of products, very good customer service.

published

Easy to view and access products. nice set up in store.
Staff was very helpful. Wide range of furniture at good price. I was approached straight away and a staff member advised me on the few possible choices of product.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationthomastown
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Anthony FCF, thanks so much for choosing to shop with us. We are so glad to hear that the Thomastown staff were so helpful, and we hope to see you back again in the near future. Regards Nick and the Fantastic team.

  • Verified customer

Money back

published

Really frustrated..returned 3 stools on 2/10..they were ordered on line with afterpay. Have made several calls, spoken to online rep and emailed..payments are still being taken out fortnightly. Don't know what else to do to get my money back

Store LocationThomastown
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Fay L.
Fay L.

I had 2 payments of $36 each taken out and was refunded a total of $11

Sanjay

SanjayGreater Melbourne (Metropolitan), VIC

Perfectly located with perfect setup in-store for the display furnitures.

published

Store was easy to navigate without guidance. A very good range of product were available to choose from. The products, especially the Kingston range was really fantastic. However, it would have been more appreciated if assembling service were to be provided at the delivery address for the bulky items.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThomastown
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sanjay, thanks so much for shopping with us in Thomastown. We are so glad to hear that you enjoy our Kingston range, and we look forward to seeing you back again in the future. Regards Nick and the Fantastic team.


good and bad

published

all is good until I go to pick up, I always end up with rude, arrogant men who most of the time DONT help load... disappointing when it comes to that..

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThomastown Victoria
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Teena, we are very sorry to hear about the experience you have had while collecting your items. We appreciate you sharing this with us and we will address this with our team. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review


Mary

Mary

  • 3 reviews

Far from "Fantastic" service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationThomastowm
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Claudia S.

Claudia S.Greater Melbourne (Inner), VIC

Everything I need for furniture

published

Created my whole new lounge all with fantastic furniture. They have lots of different styles to accommodate everyone, very affordable and easy to navigate around the store. Website easy to use and provides all product information

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThomastown
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


Dianne

DianneGreater Melbourne (Outer), VIC

17 weeks and counting.......

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationThomas town, Victoria
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

What a fantastic deal!

published

Soon as I walked in I was greeted by friendly staff who put me at ease for the entire shop we had to do. Had to assemble all products we bought but it was worth it.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThomastown
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Michelle, thanks for choosing to shop with us. We are happy to hear that the Thomastown staff were friendly, and we hope to see you back again in the near future! Regards Nick and the Fantastic team.

Richard Hughes

Richard HughesGreater Melbourne (Metropolitan), VIC

  • Verified customer

Happy overall with how everything went

published

I had a few items in mind that I wanted to get from Fantastic Furniture; a double bed package deal (with lowboy and bedside table), double mattress and sofa bed. A small gripe I had was that I meandered all over the store before I could get some attention. Once I did, it was fine and that experience was not an issue - it was just that small exchange beforehand. The delivery was good, nice and smooth. I put together most items but found one aspect of putting together the bed frame to be impossible without extraneous tools. Apart from that though, I'm fairly happy with Fantastic Furniture and will continue to recommend them. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationThomastown
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


Adele

AdeleGreater Melbourne (Outer), VIC

Excited to get our new home furnished!

published

My partner & I literally decked out our entire living area in the space of 30min! We had budgeted for a certain amount & was blown away on the price it all cake to, I felt bad even asking what the best price would be as it was such great pricing!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThomastown
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Adele, thank you for shopping with us at Thomastown! We are delighted to hear you are happy with our product range and prices! We hope to see you again soon in store. Regards Angelina and the Fantastic Team

Adele
Adele

No problem - thinking of getting more :-)
Just got a save a bit more $$

The reviewer stated that an incentive was offered for this review


aha

aha

  • 2 reviews

Very satified

published

I am very satisfied with the products including range and value, the only downfall is product availability, we have to wait up to 2 months for our couch to be made (its being made from scratch which is awsome) but just a little annoying.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThomastown
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Aha, thanks for taking the time to share your experience with us! We hope you are enjoying your custom made sofa soon. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review


Emie

EmieGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 4 likes

Worst couch I've ever owned

published
Shop LocationVIC, Thomastown
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Emie
Emie

Ness

NessMelbourne

Great looking furniture

published

Was easy to assemble. Instructions were easy to follow and the furniture also had safety straps included which was a great option

Shop LocationVIC, Thomastown
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ness, thanks for choosing to shop with us! We're so glad to hear that the instructions were easy to follow and you're happy with how the furniture looks. I'm sure we'll see you again in the near future! Kind regards Nick and the Fantastic team.

Really happy!

published

Fantastic Furniture offers a great range at an affordable price; grateful as a young renter to be able to purchase an environment that I love coming home to!

Shop LocationVIC, Thomastown
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cat, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Derya.au

Derya.auMelbourne

Disappointed everyday!

published

We bought Miami 3 seater and 2 seater sofa set last year and I regret it everyday. Especially if you have young kids you would understand why. The product is very low quality that you hurt yourself all the time. My 16 months old boy just hit his head to the arm rest area and hurt himself badly. It is just waste of money.

Shop LocationVIC, Thomastown
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The perfect find and service to match

published

Great quality and look for an affordable price. the staff were friendly and pickup was so easy. Would definitely recommmend.

Shop LocationVIC, Thomastown
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chris, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


New stylish and modern furniture

published

I found the store easy to get around the staff were friendly the quality of product was excellent and assembly was easy

Shop LocationVIC, Thomastown
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Murphy, thankyou for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team


Fantastic By Name Fantastic For Products

published

Either to navigate through the store or on line was easy and not stressful. The products are excellent. I have friends to what gone out and purchased different things from Fantastic of what I purchased.
I did try to assemble a few items which I found a little difficult so then I got your great team to assemble them for me and there was no stress for me and the work done was brilliant.
I have been recommending Fantastic to all my friends and family and they have had a great experience too.

Shop LocationVIC, Thomastown
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Trish, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jessica and the Fantastic team


  • Verified customer

Great choice

published

Easy to find the furniture in area that you are choosing, ie bedroom, lounge or outside with a good variety of styles. Assembly easy also of that type of furniture.

Shop LocationVIC, Thomastown
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Alan, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


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