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Fantastic Furniture VIC, Thomastown

Fantastic Furniture VIC, Thomastown

4.5 from 94 reviews

17 weeks and counting.......

1st new couch in almost 40 years for my elderly parents and 1 is faulty! Ordered on 9/4/19, still waiting for it to be fixed as FF wont replace! We're currently at 17 weeks since this began. Delivered wrapped in heavy duty plastic, without legs attached, and my over 80 parents couldn't unwrap them! They called upon neighbors to help, who found one couch was faulty and the leg couldn't be screwed in, and so to ensure couch isn't sat on, this couch is sitting on its back in their tiny lounge! Calls to FF have been to disinterested staff who "can't help, don't know, will pass it on, will make a call, just be patient"........
Emails no longer even pretend to be professional; no hello [name removed], no pleasant wording, no pretence about assisting or resolving the problem. I haven't managed to get any help for my parents as I cannot get FF to respond with a care or respect! This is a blatant case of ripping off the elderly.
I'm bitterly disappointed, dissatisfied and disgusted.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationThomas town, Victoria
1 comment
Hi Dianne, I am terribly sorry to hear about the experience you have had to date and sincerely apologise for the inconvenience caused. We would really like to get this issue finally resolve for your parents, could you kindly send me an email to reviews@fantasticfurniture.com.au with the order number and best contact details? Kind regards Ryan and the Fantastic team

What a fantastic deal!

Soon as I walked in I was greeted by friendly staff who put me at ease for the entire shop we had to do. Had to assemble all products we bought but it was worth it.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThomastown
1 comment
Hi Michelle, thanks for choosing to shop with us. We are happy to hear that the Thomastown staff were friendly, and we hope to see you back again in the near future! Regards Nick and the Fantastic team.

Happy overall with how everything went

I had a few items in mind that I wanted to get from Fantastic Furniture; a double bed package deal (with lowboy and bedside table), double mattress and sofa bed. A small gripe I had was that I meandered all over the store before I could get some attention. Once I did, it was fine and that experience was not an issue - it was just that small exchange beforehand. The delivery was good, nice and smooth. I put together most items but found one aspect of putting together the bed frame to be impossible without extraneous tools. Apart from that though, I'm fairly happy with Fantastic Furniture and will continue to recommend them. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationThomastown
1 comment
Hi Richard, thanks so much for shopping with us and taking the time to share your experience. We are so glad to hear that the delivery went well and thank you very much for recommending us! We hope to see you again next time! Regards Nick and the Fantastic team.

Excited to get our new home furnished!

My partner & I literally decked out our entire living area in the space of 30min! We had budgeted for a certain amount & was blown away on the price it all cake to, I felt bad even asking what the best price would be as it was such great pricing!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThomastown
2 comments
Hi Adele, thank you for shopping with us at Thomastown! We are delighted to hear you are happy with our product range and prices! We hope to see you again soon in store. Regards Angelina and the Fantastic TeamNo problem - thinking of getting more :-) Just got a save a bit more $$

Very satified

I am very satisfied with the products including range and value, the only downfall is product availability, we have to wait up to 2 months for our couch to be made (its being made from scratch which is awsome) but just a little annoying.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThomastown
1 comment
Hi Aha, thanks for taking the time to share your experience with us! We hope you are enjoying your custom made sofa soon. Kind regards Ryan and the Fantastic team

Worst couch I've ever owned

Purchased the Drake Modular Lounge. It is the worst couch I've ever owned. The photos online make it look plump and comfy, I went into the store to see their range and sat on the Drake, it felt good so I bought one. At first it was firm but it very quickly sagged so bad that you could feel the wood underneath. It hurts so much to sit on it, the seats keep sliding off, the foam is so thin now that you may as well be sitting directly on wood. I have back problems now. I am so disappointed, I complained and they replaced the inserts and assured me they were firm foaming but they weren't. I had the same problem, they very quickly sagged and are in fact worse. I complained again but was told this was their lower range sofas and that if I wanted a firmer couch then I have to spend more money to get their so called higher range. So it's true, you get what you pay for. Being on one income it was hard to cop the loss and just because it was under $1000 doesn't mean you can sell cheap crap to people. I'm suffering back problems, so much so that I took the foam inserts to Clark Rubber to replace and they guy was shocked at how cheap and flimsy they were. He said he'd never seen a couch with such poorly made foam inserts. It would be interesting to know if I just got a dodgy one or if others have had the same experience with this lounge. So after spending several more hundred dollars at Clark Rubber, I am disgusted and I should have just bought a quality new couch elsewhere. I will never shop at Fantastic Furniture again. Cheap fast furniture they just keep rolling out that eventually you will have to throw out as it doesn't last.

Shop LocationVIC, Thomastown
2 comments
Hi Emie, we are really sorry to hear you are not happy with your sofa. We really appreciate your feedback, could you please email us at reviews@fantasticfurniture.com.au with your contact details so we can get in touch to understand how we can improve? Regards Ryan and the Fantastic teamHi Ryan, I have already complained and provided feedback 4 times now, have had the foam inserts replaced even. When I brought the inserts in to be replaced, the guys at the back said to me that this wasn't their job to replace them and told me to take them home but I insisted as I was told to return them to be replaced by the store. Even the ottoman I purchased is so saggy, uncomfortable and sad looking. I was told that this was the lower range in furniture and should therefore expect the quality to not be as high as the so called higher range, more expensive sofas and this was over a year ago now so I've decided to leave a review. So I didn't just leave my review in haste. Being a sole parent on one income, I work hard and had saved up for this sofa so unless Fantastic Furniture wants to give me a new, better sofa out of good faith then I really see no point in contacting the store again. Thanks for at least taking the time to reply.

Great looking furniture

Was easy to assemble. Instructions were easy to follow and the furniture also had safety straps included which was a great option

Shop LocationVIC, Thomastown
1 comment
Hi Ness, thanks for choosing to shop with us! We're so glad to hear that the instructions were easy to follow and you're happy with how the furniture looks. I'm sure we'll see you again in the near future! Kind regards Nick and the Fantastic team.

Really happy!

Fantastic Furniture offers a great range at an affordable price; grateful as a young renter to be able to purchase an environment that I love coming home to!

Shop LocationVIC, Thomastown
1 comment
Hi Cat, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Disappointed everyday!

We bought Miami 3 seater and 2 seater sofa set last year and I regret it everyday. Especially if you have young kids you would understand why. The product is very low quality that you hurt yourself all the time. My 16 months old boy just hit his head to the arm rest area and hurt himself badly. It is just waste of money.

Shop LocationVIC, Thomastown
1 comment
Hi Derya.au, I am very sorry to hear you are unhappy with your sofa. If you could please send us an email to customercare@fantasticfurniture.com.au with photos of the sofa, your contact details and sales order number we will have a team member contact you to assist. Kind regards Ryan and the Fantastic team

The perfect find and service to match

Great quality and look for an affordable price. the staff were friendly and pickup was so easy. Would definitely recommmend.

Shop LocationVIC, Thomastown
1 comment
Hi Chris, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

New stylish and modern furniture

I found the store easy to get around the staff were friendly the quality of product was excellent and assembly was easy

Shop LocationVIC, Thomastown
1 comment
Hi Murphy, thankyou for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team

Fantastic By Name Fantastic For Products

Either to navigate through the store or on line was easy and not stressful. The products are excellent. I have friends to what gone out and purchased different things from Fantastic of what I purchased.
I did try to assemble a few items which I found a little difficult so then I got your great team to assemble them for me and there was no stress for me and the work done was brilliant.
I have been recommending Fantastic to all my friends and family and they have had a great experience too.

Shop LocationVIC, Thomastown
1 comment
Hi Trish, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

Great choice

Easy to find the furniture in area that you are choosing, ie bedroom, lounge or outside with a good variety of styles. Assembly easy also of that type of furniture.

Shop LocationVIC, Thomastown
1 comment
Hi Alan, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Great Product, unsettling experience.

We found the store easy to navigate, and the products are great. However I am uncomfortable that a business would offer payment options online and not in store (afterpay). While my lack of research into if it’s available in store is what caused us to walk in hoping to buy our new couch that way and be rejected. I am more taken aback that as quite a large company you’ll allow your employees to put effort into a sale and then have them sending people away to go online. We were served by a lovely gentleman however we had to walk away and make our final purchase online, both me and my mother coming from retail back grounds felt awful for wasting his time, we were happy to buy from him but his company wouldn’t allow it. Im not here to break down the logistics of why Fantastic Furniture can/ cannot have afterpay in store, I just want to highlight that it doesn’t appear fair on their employees. Also allowing people to request/ pay a little extra to have their purchases put together on delivery would be awesome.

Shop LocationVIC, Thomastown
1 comment
Hi Jazzie, thanks for choosing to shop with us and for taking the time to share your feedback. We're always looking in areas we can improve so we definitely will take the feedback on board. We hope to see you again soon. Regards Annie and the Fantastic team

Lyns Small Narrow Bookcase with Glass Door

I came across these bookcases while looking for something like a display cabinet & I spotted these at the back wall. I had never noticed them before. We decided to buy it as it suited what I wanted too use it for & it wasn't books but to display my royal doulton figurines & some vintage cups & saucers sets. I liked it mainly because it came with a glass door. The instructions to assemble were easy to follow. I am very happy with it & the price was reasonable.

Shop LocationVIC, Thomastown
1 comment
Hi Christine, thanks so much for choosing to shop with us! We are happy to hear you are are delighted with your new purchase and it suited your home so well! We hope to see you back soon! Regards Jivani and the Fantastic Team

Excellent customer service

Wonderful staff, great customer service. Took the time to help and meet my needs. Genuine and friendly. Very happy customer.

Shop LocationVIC, Thomastown
1 comment
Hi Kirstie, thank you very much for choosing to shop with us in Thomastown and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team

Fantastic Furniture is just that Fantastic!

Great displays that make furniture choices easy. The furniture packages that are put together for added value make it easy to put together a whole room

Shop LocationVIC, Thomastown
1 comment
Hi Sue, thank you for shopping with us at our Thomastown store! We are delighted to hear you are enjoying our product range and in store experience. We hope to see you again soon. Kindest Regards, Angelina and the Fantastic Team

Fantastic Furniture living up to its name

Inexpensive, yet reasonable to good quality, comfortable and attractive furniture, in combination with friendly & efficient customer service. Well done!

Shop LocationVIC, Thomastown
1 comment
Hi info, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

afterpaying it all the way with fantastic

great products, affordable price, awesome quality and perfect customer service plus they have afterpay so you definitely can't go wrong :)

Shop LocationVIC, Thomastown
1 comment
Hi John, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Perfect for all furnitures you need

We purchase in-store at thomastown,the process was quick and easy,the service is fantastic..staff is attentive plus the quality and range of the product is excellent..we bought a couch and choose the fabric that we want for excellent value..

Shop LocationVIC, Thomastown
1 comment
Hi Rubs, Thanks so much for choosing to shop with us at the Thomastown store! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Angelina and the Fantastic Team

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Details

Fantastic Furniture VIC, Thomastown
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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