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Fantastic Furniture WA
4.5 from 668 reviews

Reviews

Review distribution

5 star
502
4 star
101
3 star
8
2 star
11
1 star
46

Great customer service. Very affordable prices.

published

I am a first time home owner and found lots of great furniture that did not break the bank. A few items not in stock only took 2 weeks to order in.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Kim

KimPerth, WA

Super comfy & didnt cost an arm & a leg

published

The layout is easy to find what you are looking for of you are in a hurry.
Great range of products.
Have no complaints of the quality of my new mattress.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic furniture joondalup
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Margaret

MargaretPerth, WA

  • 5 reviews

My kids love their new matresses

published

The staff were so helpful and were not pushy at all. Great range to choose from all at very competitive prices. I loved having the option to use afterpay. I will definitely be recommending fantastic furniture to my family and friends

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCannington
See all answers
Bec

BecPerth, WA

Exactly what we wanted.

published

We searched online first then narrowed our search and went into the store to check the product was what we wanted. Easy to assemble. Easy to find in the store. Service was great salesperson answered our queries and double checked on computer for availability. Pickup was easy and quick and friendly service. Bec - Midland

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Unhappy

UnhappyPerth, WA

Mattresses are Terrible.

published

Bought a Plush Mattress for $999 1 year and 9 months ago and it's lost all its support even with us following the Mattress instructions it still had no support after only this short time, a Mattress should support you for 5 to 8 years.
We asked for our Warranty back and the claims department asked for so many pics before they declined our claim.
We were in total discomfort from aching lower back, hips and ribs the proof was there but No Go.
Fantastic Furniture your Claim Department is not compassionate or understanding.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationCockburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Jess Bower

Jess BowerPerth, WA

Happy Customer

published

I was in and out within 15 minutes, decision was easily made, price was great - only thing I could discredit Fantastic furniture for is the fact i now have to wait 4 weeks to receive my lunge.
I don't think they should have on floor stock furniture that they cannot give to the customer then and there.
Apart from that, we cant wait to receive the lounge, its a beauty.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jess Bower, It is great to hear your visit in-store was quick and easy! Unfortunately in some instances, items may be out of stock or made to order. We hope you are enjoying your new lounge soon! Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review


Kim C.

Kim C.Perth, WA

Love our double recliner

published

Went in store to look at their range and bought a 2 seater recliner that had to be ordered in, it only came in 2 colours with only 1 colour in store, had recliners delivered a week later, very easy to assemble.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockingham
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Cassandra A.

Cassandra A.Perth, WA

Value for Money and great service

published

Good layout of the store
Friendly staff
Good variety of products
Good Value for money
Very satisfied with my experience
Easy to assemble the furniture
Will return
Will recommend to friends

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCannington
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cassandra A, thank you so much for shopping with us in Cannington. We are so glad to hear about your experience, and we look forward to seeing you back again! Regards Nick and the Fantastic team.

Lisa R.

Lisa R.Perth, WA

Excellent customer service

published

Was looking for a rug, sales rep very helpful, taking us around the store showing us how colours mix to interact to make the most of the room i was decorating

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lisa R, thank you so much for shopping with us! We are thrilled to hear that our staff in Midland were able to help you with styling your room, and we hope to see you back again in the future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Farah A.

Farah A.Perth, WA

Flimsy furniture, don’t follow through with warranty and ignore emails. Horrible customer service

published

Furniture is flimsy, chairs broken just from sitting on them (around 60kgs) they ignore emails when wanting refund of the whole set. Don’t shop here.. save a bit more and get quality furniture, will last a lot long then this crap

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Fantastic service at at Fantastic store!!!!,

published

New what I was looking for as visited online first but this did not staff from being
Helpful to fulfil my needs.In and out of store within half hour.Thats Service

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic furniture,Cockburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Elaine from Thornlie, thanks very much for sharing your experience online! it is wonderful to hear our staff were friendly and helpful and we hope to see you again. Kind regards Ryan and the Fantastic team


Oneeka A.

Oneeka A.Perth, WA

Awesome Furniture and Fantastic Service

published

The store layout was great and very easy to find what we were looking for. Great price and quality. The staff were so helpful. All in all our shopping day was a success.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCannington
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Oneeka A, thank you so much for choosing to shop with us in Cannington. We are so happy to hear about your experience, and we cannot wait to see you back again next time. Regards Nick and the Fantastic team.


John

JohnPerth, WA

After sales service

published

I would like to thank Daniel at the Joondalup store for his assistance in providing a missing part for our flat pack buffet. His perseverance in helping complete the assembly was commendable, he also sent it express post which we received the follow day.

Product Quality
Customer Service
Return Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi John, thanks so much for choosing to shop with us. We are so happy to hear that Daniel at Joondalup was so helpful! We'll make sure he gets this feedback. We look forward to seeing you back again next time. Regards Nick and the Fantastic team.


Amy

AmyPerth, WA

Great bed & mattress

published

We were looking for a single bed for our 2yo son to transition to. FF had the best, most affordable range. Mattress came rolled up in box which was handy!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland, WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Amy, thanks very much for shopping with us, that is great to hear you found the perfect bed for your son! We hope to see you again soon. Kind regards Ryan and the Fantastic team

Shubby

ShubbyMelbourne

  • 2 reviews
  • 1 like

Brilliant value for Stylish Quality Products

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRockingham
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Sally Versaci

Sally VersaciSouth West, WA

  • 2 reviews

Great customer service

published

The store was very well set out and the staff member had a great deal of product knowledge. The staff member was friendly and knew the products. I would return to this store for the great customer service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sally Versaci, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


Poor customer service

published

Not happy at all its been 2 month waiting for the product hasnt been received it yet. Poor poor customer service.. Staff product knowledge is zero.. Wouldn't recommend it.. As a business customer not happy at all...

Store LocationOsborn park
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


Kaylee B.

Kaylee B.

  • 3 reviews

Fantastic Customer Service

published

Natalie and Kim were amazing we were able to swap out our delivered but small entertainment unit for a bigger one , available in their store. We ordered a bed that was delivered from Osborne pack store which was a replacement for our packaged bed which was not in stock(and we would have no bed otherwise) but it didn't match the rest of our bedroom furniture , Natalie was great we were able to get add ons (drawers and Headboard) in a package deal matching our bed in the same range and colour and in stock to collect that day, making the added costs much lower for us, Kim then when the extra mile and got us our Tallboy that day in store which had a week delay on delivery. I appreciate their valued customer service 100%

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park and Joondalup
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Purchases not great

published

Store was easy to nativate though staff were fine. The first item we wanted they didn’t have in stock, so we went with another but only had two so had to go to another store to get one. Once home they were harder to put together then ikea furniture nothing line up and there was a chair that had one leg longer then the other . $99 each and we bought three you would think they were not be so hard and would measure up properly. One angry husband currently trying to put them together not going well.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationCockburn and Cannington
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Most Funtastic Fantastic Furniture Experience

published

Everything about this store is amazing from the layout to the management but most of all the biggest reason I continue to return is because of the effort and willingness your team put in to assist customers needs and I take my hat off to you, well done and keep up the good work

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCockburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

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Details

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CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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