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Fantastic Furniture WA, Mandurah

Fantastic Furniture WA, Mandurah

4.6 from 119 reviews

Reviews

Review distribution

5 star
96
4 star
14
3 star
2
2 star
2
1 star
5

Tiari D.

Tiari D.Perth, WA

Extremely disappointed. Worst customer service

published

Received items that were damaged, cracked and of poor quality. Would not even receive a reply from the store manager after they retrieved the items. Still waiting for my refund 3 weeks later. A professional service will ensure a refund is processed within a matter of days. Will never shop with fantastic furniture again.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Gemma James

Gemma JamesPerth, WA

Great value products

published

Ive purchased several items in the past year from fantastic furniture and they never fail on price or their range. I love my mirrored bedroom furniture it looks amazing and was reasonably priced, I would definitely go here first when looking for new pieces of furniture for my home. The staff are always friendly and ready to help without being on your tail constantly, I would definitely recommend shopping here.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gemma James, thanks so much for choosing to shop with us in Mandurah. We are so glad to hear that you keep coming back, and we can't wait to see you again next time! Regards Nick and the Fantastic team.

Couch great. Delivery service lacking.

published

We did a phone order and the staff were very helpful. Unfortunately when the couch was delivered they snapped our fan switch on the bedroom wall. (Which had only been installed a couple of weeks prior) When made aware of the damage because we hadnt noticed at the time of delivery they insinuated the damage was pre existing and because we wanted to replace with the same quality part as opposed to the cheap green shed switch they wouldnt pay. I found the man I spoke with to be unhelpful, abrupt and rude. Love my couch but cant say I would recommend this experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Sally Versaci

Sally VersaciSouth West, WA

  • 2 reviews

Great customer service

published

The store was very well set out and the staff member had a great deal of product knowledge. The staff member was friendly and knew the products. I would return to this store for the great customer service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sally Versaci, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


Lori

LoriPeel, WA

Sleepheaven mattress

published

Looked online for a new mattress. Went into the store to view and touch and I was satisfied with product. Got it delivered and best night sleep, it really was heaven.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lori! Thank you very much for deciding to shop with us. We are so happy to hear that the Sleepheaven mattress is living up to its name! We hope to see you back again in the near future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review


Amelia H.

Amelia H.Peel, WA

Thanks for the great service. Every time.

published

Thank you for a great store, excellent customer service, great products at a low price,It takes a while to assemble some pieces of furniture.
The store is clean and well designed.
You really are Fantastic.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Amelia H., thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review


I love this store, Friendly and helpful staff!

published

As soon as you walk in you can see all areas and they are easy to navigate to. I love the friendly and helpful staff including the pickup staff out the back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Brett

BrettPeel, WA

  • 6 reviews
  • 1 like

CHEAP RUBBISH

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFantastic Furniture Mandurah WA
See all answers
Lyn

Lyn

  • 2 reviews

Great Service

published

Another positive shopping experience. Great range of products and good value. Friendly helpful staff, Thankyou Lisa. Purchased my first flat pack item (coffee table) and no issues assembling once I read instructions. Overall a happy customer. Order No.6602000076012

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lyn, thanks so much for choosing to shop with us in Mandurah. That's great to hear! We hope to see you again in store in the future and have passed your message onto Lisa. Regards Angelina and the Fantastic team

The reviewer stated that an incentive was offered for this review

Tracey

TraceyPeel, WA

  • 2 reviews

Great service - huge variety - very easy !

published

I found the staff were very friendly and not pushy. Great variety of furniture and easy to walk around.
Would highly recommend this shop for buying furniture ! Also could negotiate on delivery price.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Cindylea

CindyleaSouth West, WA

  • Verified customer

Awesome Awesome Awesome

published

Very friendly and helpful Staff
Made my shopping experience easy.
Kids had fun
Many many choices to choose from.
Now I bought a whole house full of furniture, from here and am very happy with price and quality.
Thanks guys couldn't have been any happier.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cindylea, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


cat31182

cat31182Peel, WA

  • 3 reviews

Perfect customer service

published

Best customer service received in a Mandurah store , staff were attentive pleasant and helpful from purchase to pickup I couldn't fault them. Stock levels were better than expected (and experienced elsewhere) the quality of stock was better than expected, fantastic furniture has come a long way over the years and truely is a contender for the bigger brand name stores. Couldn't be happier with the store, stock and staff at Mandurah.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

brownie

browniewannanup

  • 2 reviews

good store nice friendly staff.

published

excellent service just asked staff member and she put me right straight away , test laid mattress and that was that.

Shop LocationWA, Mandurah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi brownie, thank you for choosing to shop with us and sharing your in store experience online! We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team


Tim

TimPerth

  • Verified customer

Great products and easy to use website

published

Site was easy to navigate and find what I was looking for. Plenty of styles and range on offer. Quality products at great price. Quick and easily assembled myself.

Shop LocationWA, Mandurah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Tim, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

Love this shop!

published

Great furniture at affordable prices, plus easy to assemble. We buy most of our household furniture from here and are completely satisfied.

Shop LocationWA, Mandurah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gina L, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

CHINKACAT

CHINKACATBusselton

Great value. Great look.

published

The product that we purchased from Fantastic Furniture is so good. We have had it a while now and it truly is value for money in looks and wear. It is so comfortable as well.

Shop LocationWA, Mandurah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi CHINKACAT, thank you for choosing to shop with us and sharing your in store experience online! We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team


couldnt believe it was so cheap

published

Found this gorgeous lounge suite called the Bradford .. not leather but not vinyl .. 5 seater but 4 were recliners .. lovely and comfortable , easy to wipe animal hair off .. girls at the store suggested buying scratch off so that the kitty cats dont scratch the lounge and it works :)

Shop LocationWA, Mandurah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great value and Friendly service

published

I was very impressed with the service i recieved at Fantastic furniture in mandurah. They were very helpful with helping me select which Queen mattress was the best one for us.

Shop LocationWA, Mandurah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Affordable stylish furniture

published

As soon as we entered the store the staff approached us with a smile. They were very helpful and assisted us with our selection. Furniture was very affordable however it still looked stylish. Thank you for the great service. I will definitely be recommending fantastic furniture to our family and friends.

Shop LocationWA, Mandurah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Natasja, thank you so much for recommending us and taking the time to share your experiences! We hope to serve you again in the future! Regards Jessica and the Fantastic team


Sonia I

Sonia Igreenfields

3 months after warranty finish my two leather sofa cushion 3 MONTHS complete peeling OFF

published

I claim about my two leather sofa complete peeling off and reject the claim because ONLY 3 MONTHS warranty expire, I buy always in fantastic furniture BUT after this problem I NOT buy anymore sometime expense

Shop LocationWA, Mandurah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

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