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Fantastic Furniture WA, Mandurah

Fantastic Furniture WA, Mandurah

4.7 from 116 reviews

Great customer service

The store was very well set out and the staff member had a great deal of product knowledge. The staff member was friendly and knew the products. I would return to this store for the great customer service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMandurah
1 comment
Hi Sally Versaci, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Sleepheaven mattress

Looked online for a new mattress. Went into the store to view and touch and I was satisfied with product. Got it delivered and best night sleep, it really was heaven.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah WA
1 comment
Hi Lori! Thank you very much for deciding to shop with us. We are so happy to hear that the Sleepheaven mattress is living up to its name! We hope to see you back again in the near future. Regards Nick and the Fantastic team.

Thanks for the great service. Every time.

Thank you for a great store, excellent customer service, great products at a low price,It takes a while to assemble some pieces of furniture.
The store is clean and well designed.
You really are Fantastic.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
1 comment
Hi Amelia H., thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

I love this store, Friendly and helpful staff!

As soon as you walk in you can see all areas and they are easy to navigate to. I love the friendly and helpful staff including the pickup staff out the back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
1 comment
Hi Kate, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you were able to easily navigate the store and had a great experience with our team! We hope to serve you again in the future! Regards Ryan and the Fantastic team

CHEAP RUBBISH

I went into Fantastic Furniture thinking I was going to buy a nice bedroom suite when I went in I thought I was walking into a secondhand furniture shop, bedding furniture was all over the place not together what little there was of it, the bedroom suite I was going to buy in the end I had to ask where it was and one of the female staff "pointed" to the display at the front of the store saying "it`s over near the 15% off sign", there was no way was she walking over with me to show/help me, it wasn`t as if the store was overflowing and busy I think there was about 4 other people, buy the time I left it was down to about 2.
When I did view the suite it was nothing but nasty cheap furniture with a $719 slashed from $799 price tag. I couldn`t get over it. I brought a suite from a F/F store in NSW 7 yrs ago called the "Bounty Suite" I loved it plus the nice pillow top mattress I only sold it because I was relocating back to WA otherwise I would still have had it. Nice and sturdy big thick slats for the mattress to sit on, well made etc with a great price at just over $1200. The ones I saw in the Mandurah store today where cheap and flimsy that`s how I would have described them, what the heck has happened to Fantastic Furniture`s furniture.
When I was looking at some beds at the back of the store fair dinkum some of them looked like they did come from a 2 nd`s shop. There was a queen size mattress that was sitting on top of a base and it was filthy down the foot end I just shook my head. All of their furniture looks nice and glossy in the catalogues and the websites but in person it`s nothing like what you see. If anyone is thinking of buying online I would highly recommend they go into the shop to see what they are buying first.
Sorry Fantastic Furniture but this time I had to take my business over to Harvey Norman and I got a great deal on the bedroom suite I brought, it is well built sturdy and the staff there was bending over backwards to help me and plus I got free delivery as well "Winning". I do feel much better that I settled for the bedroom suite at Harvey Norman at least I know it`s not going to fall apart and it`s going to last.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFantastic Furniture Mandurah WA

Great Service

Another positive shopping experience. Great range of products and good value. Friendly helpful staff, Thankyou Lisa. Purchased my first flat pack item (coffee table) and no issues assembling once I read instructions. Overall a happy customer. Order No.6602000076012

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah WA
1 comment
Hi Lyn, thanks so much for choosing to shop with us in Mandurah. That's great to hear! We hope to see you again in store in the future and have passed your message onto Lisa. Regards Angelina and the Fantastic team

Great service - huge variety - very easy !

I found the staff were very friendly and not pushy. Great variety of furniture and easy to walk around.
Would highly recommend this shop for buying furniture ! Also could negotiate on delivery price.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
1 comment
Hi Tracey, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Awesome Awesome Awesome

Very friendly and helpful Staff
Made my shopping experience easy.
Kids had fun
Many many choices to choose from.
Now I bought a whole house full of furniture, from here and am very happy with price and quality.
Thanks guys couldn't have been any happier.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMandurah
1 comment
Hi Cindylea, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Perfect customer service

Best customer service received in a Mandurah store , staff were attentive pleasant and helpful from purchase to pickup I couldn't fault them. Stock levels were better than expected (and experienced elsewhere) the quality of stock was better than expected, fantastic furniture has come a long way over the years and truely is a contender for the bigger brand name stores. Couldn't be happier with the store, stock and staff at Mandurah.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
1 comment
Hi cat31182, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

good store nice friendly staff.

excellent service just asked staff member and she put me right straight away , test laid mattress and that was that.

Shop LocationWA, Mandurah
1 comment
Hi brownie, thank you for choosing to shop with us and sharing your in store experience online! We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team

Great products and easy to use website

Site was easy to navigate and find what I was looking for. Plenty of styles and range on offer. Quality products at great price. Quick and easily assembled myself.

Shop LocationWA, Mandurah
1 comment
Hi Tim, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

Love this shop!

Great furniture at affordable prices, plus easy to assemble. We buy most of our household furniture from here and are completely satisfied.

Shop LocationWA, Mandurah
1 comment
Hi Gina L, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Great value. Great look.

The product that we purchased from Fantastic Furniture is so good. We have had it a while now and it truly is value for money in looks and wear. It is so comfortable as well.

Shop LocationWA, Mandurah
1 comment
Hi CHINKACAT, thank you for choosing to shop with us and sharing your in store experience online! We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team

couldnt believe it was so cheap

Found this gorgeous lounge suite called the Bradford .. not leather but not vinyl .. 5 seater but 4 were recliners .. lovely and comfortable , easy to wipe animal hair off .. girls at the store suggested buying scratch off so that the kitty cats dont scratch the lounge and it works :)

Shop LocationWA, Mandurah
1 comment
Hi Julie, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

Great value and Friendly service

I was very impressed with the service i recieved at Fantastic furniture in mandurah. They were very helpful with helping me select which Queen mattress was the best one for us.

Shop LocationWA, Mandurah
1 comment
Hi Daniel, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We'll be sure to pass your great feedback on to the Mandurah store, and hope to see you again in store in the future. Regards Jivani and the Fantastic team

Affordable stylish furniture

As soon as we entered the store the staff approached us with a smile. They were very helpful and assisted us with our selection. Furniture was very affordable however it still looked stylish. Thank you for the great service. I will definitely be recommending fantastic furniture to our family and friends.

Shop LocationWA, Mandurah
1 comment
Hi Natasja, thank you so much for recommending us and taking the time to share your experiences! We hope to serve you again in the future! Regards Jessica and the Fantastic team

3 months after warranty finish my two leather sofa cushion 3 MONTHS complete peeling OFF

I claim about my two leather sofa complete peeling off and reject the claim because ONLY 3 MONTHS warranty expire, I buy always in fantastic furniture BUT after this problem I NOT buy anymore sometime expense

Shop LocationWA, Mandurah
1 comment
Hi Sonia I, I'm very sorry to hear about your experience to date with us. Would it be possible to email me your contact details and also the store you purchased from so we can look into this for you? My email address is reviews@fantasticfurniture.com.au Regards Jessica and the Fantastic team

Very Happy Customer

Love click and collect. Ready in under an hour!! Instructions were easy to follow and the furniture looks great. Super impressed!!

Shop LocationWA, Mandurah
1 comment
Hi Denice M, thanks so much for shopping with us! We hope to see you in-store again. Kind regards Ryan and the Fantastic team

Affordable to set up house

Very affordable to set up a house to make it a lovely home that you would want to live in that makes a statement on the style you personally like

Shop LocationWA, Mandurah
1 comment
Hi Shaz, thank you for choosing to shop with us at our Mandurah store! We are very happy to hear you are enjoying our product range. We hope to serve you again soon. Regards Angelina and the Fantastic Team

It’s perfect

No it wasn t easy both myself and husband had to do it. But we satisfied with the end result.
Everything was there and instructions were easy to follow.

Shop LocationWA, Mandurah
1 comment
Hi Maz, thanks for choosing to shop with us. We appreciate you taking the time to share your feedback online. We hope to see you again soon. Regards Annie and the Fantastic team

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Details

Fantastic Furniture WA, Mandurah
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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