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Fantastic Furniture

Fantastic Furniture Questions & Answers (page 4 of 14)

Online store, Physical store
4.6 from 13,186 reviews

264 questions from our users

Jacqueline M.

Jacqueline M.asked

Fantastic Furniture

Hi guys, are there instructions for how to attach the legs to the Jazz sofa?

5 answers
minni
minni

ask the store

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jacqueline M.! To attach the legs to the Jazz sofa, you will first need to remove the black castor feet, underneath will be a guide hole for you to screw the Jazz legs into. Kind regards Ryan and the Fantastic team

Naomi C.
Naomi C.

Should the holes be the correct size or do I have to drill a bigger hole?

Ally

Allyasked

Fantastic Furniture

I'm interested in one of the Tori double beds but they're all not in stock. Are they coming back in stock or are they sold out indefinitely? Thanks

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Ally! The Tori double bed is currently in stock and available for purchase on our website. Kind regards Ryan and the Fantastic team

Katelyn P.

Katelyn P.asked

Fantastic Furniture

Hi, I ordered a Miami chase couch and two weeks later cancelled my order in store (it had not yet been delivered). It’s been another two weeks and I have not received my refund?. I have phoned constantly and I get told different things each time. In your refund policy the max time it says it should take is 5-7 days and it’s been 14. Can someone please explain when I will be receiving my refund? Thanks.

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Katelyn P, I am terribly sorry to hear you are yet to receive your refund. Could you please send us an email to reviews@fantasticfurniture.com.au with your contact details and sales order number so we can assist? Kind regards Ryan and the Fantastic team

Susan Fitzell

Susan Fitzellasked

Fantastic Furniture

I would like to purchase a few items from FF. I'd like to pay now, but need to hold of delivery as I'm having renovations done. Is this something you can do?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Susan! The amount of time that an order can be held generally depends on the store and warehouse, so it is always best to give them a call to discuss. We can hold your order with a 20% deposit and wait 1-2 weeks once the order is ready before delivering the items. Orders may take a few weeks to be available anyway, so this might suit you well! Kind regards Nick and the Fantastic team.

Diana S

Diana Sasked

Fantastic Furniture

How do I go about purchasing a new set of legs for the Miami 2 seat sofa please.

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Diana S, If you contact your local store directly they will be happy to assist with arranging replacement legs for you. Kind regards Ryan and the Fantastic team

Karen S.

Karen S.asked

Fantastic Furniture

Do you still sell the rattan cane dinning chairs pls I after 4

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Karen, we do have the Sally Rattan Dining Chairs, which you can view here: https://www.fantasticfurniture.com.au/Categories/Promotional/New-Arrivals/Set-Of-2-Sally-Rattan-Dining-Chairs/p/SLYCHA2PCOOOWICNAT?q=sally&sort=clear We do not have any rattan cane dining chairs though I'm sorry! Kind regards Nick and the Fantastic team.

Evi s

Evi sasked

Fantastic Furniture

How long has fantastic furniture been operating in north lakes ??

No answers
Christine G.

Christine G.asked

Fantastic Furniture

I bought a Saxby 3 seater with chaise 18 March . The left leg on 3 seater is out of line. I noticed before we purchased the lounge floor stock was the same. I was told that the legs were new and improved I wonder did we get the floor stock or are they all faulty

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Christine G, We are sorry to hear about the issue with your sofa. If you could please send us an email to reviews@fantasticfurniture.com.au with your contact details, sales order number and a photo of the issue we will have a team member contact you to assist. Kind regards Ryan and the Fantastic team

Laura

Lauraasked

Fantastic Furniture

I had my Miami 3 Seater Chaise sofa delivered on Saturday 27th April. Before I purchased I tested the display sofa in 2 different stores and both sofas were very soft, plush and cosy to sit on (in comparison to other sofas on display), which is why I chose the Miami sofa. My sofa is very hard and stiff, and not soft in the slightest - it feels like the other sofas I sat on that I didn’t like because of how hard they were. Is it normal for the sofa to be so hard? If so, how long will it take to soften up and is there anything I can do to speed up the process to get it as soft as the 2 display sofas I tried? Thanks! :)

3 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Laura! As our sofas in-store have been on display and enjoyed by many customers while in-store, the foam has softened up over time as your very own sofa will with general use. This is a very common and the sofas you see in-store are exactly the same as the one delivered to your home, so you can be assured over time your own sofa will soften up. Kind regards Ryan and the Fantastic team

Erika Jameson
Erika Jameson

Hi Laura I am sure that Fantastic Furniture answered your question correctly.

Sue
Sue

I have the same problem. Sitting on our new Jazz my feet don’t touch the floor!

Kim I

Kim Iasked

Fantastic Furniture

Hi I recently purchased your modular 3 Chaise lounge from the melody range. It arrived today but I am having great difficulty removing the rubber "stoppers" under the base to screw in the 8 wooden legs. Any suggestions for how I might rectify this problem. Thanks Kim

3 answers

no sorry everything I have brought had instructions step by step I ring a store and ask them as they have people in the store that puts the products together..hope you get the write help kym

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kim I, I am very sorry to hear about your sofa. I would like the opportunity to look into this further for you. . Would it be possible to email me your purchase and contact details? My email address is reviews@fantasticfurniture.com.au Look forward to hearing from you soon. Regards Angelina and the Fantastic team

Kim I
Kim I

Thanks for your response. It has already been rectified. Many thanks Kim

Joc

Jocasked

Fantastic Furniture

Can you tell me if all furniture is assembled or comes as a flat pack. Need bedroom, lounge and dining furniture and freighted from Perth to northern WA.

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Joc! Many items in our range come flat packed however we also have some assembled items too. If you visit our website, we have our full range available for you to view and on each product page it will state whether assembly is required or not. Kind regards Ryan and the Fantastic team

Debra

Debraasked

Fantastic Furniture

Is the the wood used in the Alex desk made from sustainable timber? It doesn't look like it is from the web page, but this is an important feature of any furniture we buy.

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Debra! Our Timber Compliance process is done so that we are assured the timber we use is from sustainable sources. Kind regards Ryan and the Fantastic team

Vickie

Vickieasked

Fantastic Furniture

Why is your outdoor furniture online only and has to be delivered unfortunately the product I want to purchase is going to cost me half of the purchase price just to be delivered so unfortunately I will have to go elsewhere

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Vickie! Our online only range unfortunately is not stocked in stores. As we already offer a wide range in-store, our online only range allows us to offer even more products at low prices with easy delivery. Our store warehouses are packed full of furniture ready to go we simply are not able to stock our new online range in-store. We apologise for any inconvenience. Kind regards Ryan and the Fantastic team

Kath

Kathasked

Online store

Can you tell me why my online payment was rejected, although full payment was taken from my bank account? My account had sufficient funds. I couldn't find a number to ring about this, so had to use the online chat. The person I contacted couldn't tell me why my order was rejected, and didn't offer any attempt to rectify the situation. Very disappointed with fantastic furniture.

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kath, I am very sorry we were unable to process your order and sincerely apologise for the inconvenience caused. We have sent you an email directly with more information. Kind regards Ryan and the Fantastic team

shirley Jenny b.

shirley Jenny b.asked

VIC, Mornington

do you have sofa beds

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shirley Jenny B,! We have a great range of sofa beds you can view here - https://www.fantasticfurniture.com.au/Categories/Sofas-%26-Armchairs/Sofa-Beds-%26-Futons/c/Sofa%20Beds%20%26%20Futons Kind regards Ryan and the Fantastic team

Kejkej

Kejkejasked

Fantastic Furniture

I bought a dining table and chairs last weekend but the colour of the table legs is too different to the chair legs, plus they are metal and not wood as thought they were! Have decided I want to return both for a refund. I was told in store if i wasn’t happy I can return within 60 days. How does this work in terms of packaging? Do I return in the assembled state?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Kejkej, I am sorry to hear the dining setting was not as you expected. You can return the item in their packaging or assembled aslong as they items are not damaged or used to your local store within 60 days along with your receipt and photo ID for a refund. Kind regards Ryan and the Fantastic team

Bridget W.

Bridget W.asked

Physical store

Hi what do I do if a piece of my furniture (Como Tallboy) is lacking one of the holes shown in the diagram so there’s nowhere for the screw to go? Don’t want to drill it myself in case it’s in the wrong spot (also don’t own drill)

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Bridget W. I am very sorry to hear about your Como Tall Boy. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Would it be possible to email me your purchase and contact details? My email address is reviews@fantasticfurniture.com.au Regards Angelina and the Fantastic team

Adds

Addsasked

Fantastic Furniture

I brought a havana 6 seater dining table and it has the dow and srew marks for the cam bolts on the wrong side of the table legs. Which now prevents me from putting it together. I travelled 40minutes to get it and grithth shop is now closed. How do I get this issue fixed today? As its very frustrating

2 answers
george
george

you wont get it fixed today or tomorrow or next week by complaining here, if its that urgent why dont you contact Fantastic Furniture direct as soon as the store opens

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Adds, I am very sorry to hear about the issues with your new Havana table. If you contact the Griffith store directly on 02 6962 5388 they will be happy to assist. Kind regards Ryan and the Fantastic team

Fei

Feiasked

Physical store

Hi there, I purchased Bravo Queen Bed (queen size) just 2 and half year ago, last night I found central part (steel bar) broken up, just woundering can I just order the broken part from local store?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Fei, I am so sorry to hear about your Bravo Queen bed. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Would it be possible to email me your purchase and contact details? My email address is reviews@fantasticfurniture.com.au Regards Angelina and the Fantastic team

Shahaan M

Shahaan Masked

Physical store

Hi. Can you advise whether you use wood from sustainable sources for your products, particularly your beds, and the fabric used for the bed heads on your scandi-style beds?

1 answer
Fired Up
Fired Up

As you know this is a REVIEW site and NOT the FF website.

I don’t understand why you have not asked them directly ?

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