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Fantastic Furniture

Reviews

(9,820)
(1,632)
(193)
(170)
(638)
  • Product Quality
    4.5 (1,823)
  • Return Claim MadeYes (100) · No (1,860)
  • Warranty Claim MadeYes (85) · No (1,868)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Shipping
    4.2 (300)
  • Customer Service
    4.5 (1,159)

Reviewer Photos & Videos

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Crap bad and not happy

published

Putting it together was impossible so I had to return it myself do I could get a refund. They did not help e at all when I returnrd it. So disatisfied

Warranty Claim MadeNo
Product Appearance Not as advertised
Diana Kamhiya

Diana KamhiyaIllawarra, NSW

the customer service very roud very bad service I don't recommended to anyone and the order been delya

published

the staff very roud and bad service and the order been delya for more I been told the service customer very very roud I was unhappy at all very bad staff

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationwarrawong
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The reviewer stated that an incentive was offered for this review

Grace

GraceGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Entertainment Unit that displays as modern and uncluttered.

published

Pleasant customer service assistant. The purchase over the telephone was easy and efficient. I then went on to collect the unit from the store and the helpful store person ensured that the product was well handled and placed in my car with care. Thank You

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
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Great service

published

Great service and I pick up of product was quick and easy. I always enjoy my experience shopping with Fantastic Furniture. Friendly and helpful staff at midland store I would recommend to anyone

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland
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The reviewer stated that an incentive was offered for this review

CHICAGO PRODUCTS

published

Love my purchase,excellent customer service,prompt delivery,will def be back.
Easy to find and a good range to choose from.Good instruction manual on assembly too.Overall very satisfied customer and I love it

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong VIC
See all answers
Mermaid69

Mermaid69Illawarra, NSW

  • 2 reviews

Be honest with your customers

published

Whilst happy with products, I was not happy when I had to ensemble Items especially when I asked did they come assembled and was told yes? misleading! And the young driver was not happy he had to put together recliners even if it was only two pieces.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrawong
See all answers
Clint

ClintSydney, NSW

Amazing Products at low cost

published

Nice and easy from start to finish great products easy to assemble plenty of options and colours to choose from great staff very helpful and the prices are very affordable

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith NSW 2750
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Quick and Very happy

published

Easy website to purchase from. Good pricing. Quick and great delivery. Super happy.
Products were easy to assemble and use.
Fantastic have a large range of office furniture. I was very happy to see that they had a wide range available, even in a high demand period as we are. The customer service to arrange delivery was great too. Very happy customer

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Stanton

StantonPerth, WA

GREAT KING BED SET

published

Received my new bed set, awesome quality and easy to put together. The colour is great and so is the look of it, thank you to Jack at the Joondalup store for your help.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

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Lynn Mc

Lynn McSydney Surrounds, NSW

Mattresses

published

I can easily navigate the store, layout great, good online services, great product and priced reasonably, the staff are always lovely and helpful. I am a repeat customer, professional delivery service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith NSW
See all answers
Helena

HelenaCalwell 2905, ACT

  • 2 reviews

Great value stools

published

Easy to navigate website to find what I required.
Great value stools, stylish, very comfortable, great range and colour to choose from.
Easy to assemble. Very efficient professional pickup service. Very happy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

The reviewer stated that an incentive was offered for this review

lee

leePerth, WA

Still waiting for item i have paid for that was 'in stock'

published

Paid for an item 'in stock' go to collect item only to be told they don't have item, when asked when it will be ready, reply was not sure. I am still waiting for item i have paid for.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
S.murray

S.murraySouth East Queensland, QLD

Cheap as

published

It was easy to find what I was looking for, a I purchased straight away. I didn't have to assemble as it's a cot mattress, but great experience and easy

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi S.murray, thankyou for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team

Excellent value for money

published

Service was pleasant, direct and courteous. Attendant was most helpful and delivered service in a timely fashion and with a smile. I recently purchased a chaise from this store and am impressed by it's quality and comfort.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi PhilD, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Vargha Esmaili

Vargha EsmailiGreater Melbourne (Outer), VIC

Perfect

published

My experience with Fanta furniture on line shopping was extremely easy and quick and I highly recommend it to everyone at this difficult times whilst we are dealing with this pandemic of Coronavirus.

Product Quality
Shipping
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Vargha, thanks so much for choosing to shop with us! We are delighted to hear you are enjoying the ease of shopping online! We look forward to serving you again soon. Regards Jivani and the Fantastic team

The reviewer stated that an incentive was offered for this review

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2 old ducks!

2 old ducks!Wide Bay-Burnett, QLD

  • 2 reviews

Fabulous Fantastic

published

I found what I wanted pretty quickly as I have browsed and shopped here several times, there were not a lot of options however the filing drawer/cabinet I purchased turned out to be exactly what I wanted. construction took some time but I took it slowly and referred to the instructions regularly. considering I have only ever put one other item together from scratch it was a great achievement for me to see the finished product. The extra wheel towards the front under bottom filing drawer is fantastic it ensures my cabinet will never topple over. I'm more than happy with my purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHervey Bay Queensland
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Jessy

JessyCentral Queensland, QLD

Perfection

published

We’re super excited to finally get the convertible sofa. The convenience of it being adjusted to suit at a FANTASTIC price including aftercare warranty you can’t beat it anywhere else

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay, Qld
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
tracey

tracey

  • 3 reviews

Mattress

published

Great service and the staff know their stuff.work with in a budget great prices .will be back .had a great night sleep on my new mattress .first for a long time

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBallarat
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Terrible experience

published

Extremely poor experience. Salespeople messed up my order then made me pay extra for the correct one! Management did nothing to take responsibility and rectify the situation adequately.
Also, the 'wood' beds are crap quality. They are not solid and creak and move when you roll over.
Many items are not in stock. Waited 2 weeks for a desk to find out it was the wrong one. Had to wait another 2 weeks for the right one.

Customer Service
Product Quality
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Louise

Louise

  • 4 reviews

Excellent over the phone service - appalling delivery and subsequent service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockingham WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Questions & Answers

Lou

Louasked

Fantastic Furniture

Does the fantastic furniture retro queen bed squeak?? I’ve heard terrible things about the Havana bed range relating to noise control and quality.

No answers
Neil C

Neil Casked

Fantastic Furniture

Do fantastic furniture assemble furniture for you ? amart do at a small price.

2 answers
Blondey
Blondey

No ...you hav to assemble urself but so far I've done it!! They provide everything n u only need basic tools.

Neil C
Neil C

thanks Blondey, that counts me out ,i had to assemble a bed and draws from Amart a couple of years ago and in my seventies it was hard on my own. but thanks,

Gregory Jonathan R.

Gregory Jonathan R.asked

NSW, Warwick Farm

I am just wondering ,is your Warwick Farm store still open due to the Coronavirus,and if so, what is your opening hours?Ir if you are not open ,can you please help give me a idea on when you will be open?

No answers

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