Fantastic Furniture

Fantastic Furniture

 Verifiedfantasticfurniture.com.au🏆 2024 Award
Fantastic Furniture
4.5

19,290 reviews

PositivevsNegative
88% · 17,0581,886 · 10%

Reviews

19,290 reviews
Chantelle Fasone
Chantelle FasoneGreater Melbourne (Inner), VIC2 posts
  Online Store

Rug click and collect

Ordering was easy. Click and collect was seamless. Item was loaded into my boot. Great service Show reply
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Kerrie S.
Kerrie S.2 posts
  Online Store

Amazing eagerly waiting for part 2 of my delivery to complete this amazing experience

Fantastic service and got exactly what I expected and even earlier than quoted Show reply
Wendy L.
Wendy L.2 posts
  VIC, Pakenham

Bedroom suites & accessories

Love my furniture and it was reasonably priced. So very happy. Show 3 replies
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Pam
PamCentral Highlands and Goldfields, VIC4 posts
  Online Store

Outdoor Rug

Website easy to navigate, click and collect option good, lots of choices for an outdoor rug, friendly staff and the product looked as per the website. Very happy. Show reply
Adele
Adele
  NT, Darwin

Tall boy wardrobe

This Tall boy wardrobe is definitely a buy that I even want to buy a second one! Such great storage, it’s white and beautiful that it sits with my interior design and just a great wardrobe to have in your bedroom/kids bedroom. Show reply
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Terry
TerrySouth East Queensland, QLD
  QLD, Maroochydore

Value for money

A fellow that installed the products commented they went together real well and said its a sign of the quality of the product. so very happy with the outcome ... Well done Fantastic Show reply
Wendy F
Wendy FGreater Melbourne (Outer), VIC5 posts
  Online Store

Great Service but Better to View In-Store First

Service was exceptional and the item arrived quickly. Instructions were comprehensive but a little confusing as to the placement of certain parts which caused me to have to pull it apart twice at certain points and re-do sections. Colour was a bit different to online photo. Most disappointing aspect was it went on sale immediately after I purchased it. Show reply
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Andre A.
Andre A.Far North Queensland, QLD6 posts
  QLD, Cairns

Fantastic experience buying a new mattress

Very pleasant experience picking up my mattress, I had an easy online experience purchasing it using afterpay. The manager at the pick up location [Name Removed], [Name Removed] and his team are doing an excellent, her staff display excellent customer service skills. Show reply
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Jane C.
Jane C.
  VIC, Maribyrnong
Jussie
JussieSouth East Queensland, QLD3 posts
  QLD, Hervey Bay

Rearranged their shop lol, was lots of fun choosing

Great fun staff, easy purchase with pickup!!
I enjoyed my shopping experience Show reply
Franny
Franny
  Verified NSW, Lismore

Plain sailing! No fuss, no frustration.I got what I wanted

I found staff very attentive and patient. I was pleasantly surprised to find what I wanted was in stock and was loaded straight into my car. I was apprehensive about assembly , however the instructions were clear and concise. I love the look of my new dining set. Thank you. Show reply
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Steve
Steve
  NSW, Bennetts Green

Extra effort

Purchased a bed online but went into the store to view chatted to the salesman about mentioned buying a bed a long time ago but had no bolts he went through a box of bolts to find the right one great service Show reply
deb.hardman10
deb.hardman10South East Queensland, QLD
  QLD, Ipswich

RETRO BED

Purchased Retro and bed side tables. Value for money nice solid bed. Assembly wasn't difficult instructions were clear. Show reply
Ramajan
RamajanGreater Melbourne (Inner), VIC15 posts
  VIC, Pakenham

Toronto Low Boy, high quality

I purchased the Toronto 6 draw low boy for my bedroom. These draws are solid wood, just the bottom of the draws are different. These draws look amazing and are worth the price. The draws glide in and out so smoothly. The draws look amazing in my bedroom. The whole process was really seamless. Show reply
Andrea
Andrea
  QLD, Cairns

Friendly and prompt service

Very satisfied with the friendly and prompt service and reasonable prices. Show reply
Lisa B
Lisa B3 posts
  Online Store

Awesome service

Really efficient and easy to deal with!! Thank u for a wonderful and smooth purchase Show reply
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Dett L.
Dett L.
  NSW, Bathurst

Impresseive

Absolutely love my Toronto Package and my Evan's lounge. Everything is alot more sturdy then I thought it would be. I am super impressed with the quality.
Only thing I would like to see changed is, notification for delivery time, and.more then 5 mins notice, 30 mins would have been better, but that is my only issue Show reply
NISH
NISH25 posts
  SA, Gepps Cross

Treating the customer right , love ya work

A review may help others if reasonable help is requested . To start with, I brought an office chair which was on sale and it gave me nothing but back pain. Secondly, we bought a cupboard dismantled and the doors were of unequal heights. The issue was raised with Case Number 1272590 for order 8880017350728 but they never got in touch despite Customer Care emailing that they will help. This was in Nov 2023 and I decided now as most of the things we have got have been just waste of money and troubling to health and mind.

However, over few weeks. the team encompassing the sales exec Thomas n store Manager Ahmed have been very helpful to resolve all my issues , sincerely appreciate turning a disappointed customer to a grateful one. Show 17 replies

William1
William1Sydney, NSW
  NSW, Caringbah

Good value for money for my first new Lounge, very happy with the product

Drake modular chaise was a great purchase . I’m so thankful to God for this product, I looked at so many sofa and lounge over so many weeks. At the end me and kids just love this one that we got. :-) Show reply
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Survey McSlurvey
Survey McSlurvey2 posts
  NSW, Alexandria

Surveys Are Evil

5 stars for the whole process but... Whatever the lowest rating is for asking me to evaluate their employees by email. They're running a warehouse on a Saturday. Let them be as long as they don't punch any yuppies.
Fantastic Furniture
Fantastic Furniture   DM   
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We appreciate you taking the time to share your feedback online. If there's anything else we're able to help with, please don't hesitate to reach out. Regards, Annie and the Fantastic team

Cath
Cath
  NSW, Bennetts Green
Ksyl
Ksyl
  QLD, Maroochydore

Great service

Amazing service and products, Shawn was amazing! Thankyou so much Show reply
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ICU
ICU8 posts
  QLD, Logan
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Rimz
RimzSydney, NSW15 posts
  Online Store

Great experience

Great service and love the canvas and quality for the price Show reply
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Neil
NeilDarling Downs, QLD5 posts
  QLD, Toowoomba

Awesome Service!

I recently purchased a dresser and dining table from Fantastic Furniture Toowoomba. The salesperson Brenda and the store person who helped me were exceptional. The pricing is very affordable and I would gladly shop there again. Show reply
Annette
AnnetteMelbourne3 posts
  Verified Online Store

Fantastic!

We bought quite a few pieces to update our unit with and we couldn't be happier. From the excellent price to the great delivery service and then the all important so easy to understand instructions to assemble it all. Very pleased with the end result and quality. Show reply
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tsiha.
tsiha.North Queensland, QLD
  Verified QLD, Townsville

Beautiful

Gorgeous I love it so much, Holds my mattress quite well too☺️☺️ Show reply
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Simon J.
Simon J.Metropolitan Adelaide, SA2 posts
  SA, Noarlunga

The best fantastic store in Adelaide

I rang and ask if product was in store.Rachel answer she was so helpful and friendly. Came down to pay and was greeted with a professional and friendly service the transaction was easily made . Tracy was so lovely and made myself feel like I was the only person in the store . Will Definitely be back to this store to buy any other furniture I need thank you for the awesome service Show reply
Burkesfromoz
BurkesfromozFar North Queensland, QLD3 posts
  Verified Online Store

Happy customer

I knew I had to wait for them to come in but the Cairns store emailed me to say they had arrived earlier and arranged for them to be delivered. Service was wonderful. Show reply
Jennifer Sarahi A.
Jennifer Sarahi A.Perth, WA
  Online Store

Excellent

The items you buy are very nice, easy to assemble, the employees are very friendly, I really liked that, keep up the good work, I loved shopping at fantastic furniture. Show reply
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Joe F.
Joe F.Hunter Region, NSW
  NSW, Bennetts Green

Good products. Damaged

Have bought many items from fantastic furniture before and have always been happy. Unfortunately the desk I bought recently had a bit of damage. Show reply
M Kohu
M Kohu
  Online Store

Amazing Customer Service

I called to cancel an online order on behalf of my mother and Loren was absolutely amazing! I wanted to express my gratitude regarding her professionalism and empathy regarding our issue. Loren is a credit to Fantastic Furniture and we will definitely be using you for all our furniture needs in the future. Thanks again! Show reply
Riki Fanuatanu
Riki FanuatanuSouth East Queensland, QLD
  Verified QLD, North Lakes

Pantry for extra space

The item was a great price easy to put together staff was friendly Show reply
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farazdaq M.
farazdaq M.South East Queensland, QLD
  Verified QLD, Logan

Very bad

Bought a new king bed and dining set almost $2k the bed was missing part and dining table is broken leg
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Fantastic Furniture
Fantastic Furniture   DM   
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Hi Farazdaq, We are sorry to hear about the issues with your recent purchase. we would love to get these issues resolved for you. Our Customer Care team will be in touch via email shortly to assist further. Kind regards the Fantastic team

Pauline H.
Pauline H.Wide Bay-Burnett, QLD
  QLD, Hervey Bay

Excellent product and service

Great customer service. Fast and efficient both in the store and in the pickup area. Very good value for the product that I purchased. Show reply
Danna
Danna
  SA, Noarlunga

Nice friendly staff easy to pick up

Love the fact my furniture didn't come in a flat pack Show reply
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Jobbo
JobboQueensland
  QLD, Townsville

Completely satisfied

The bedroom products I bought were great value for money and so easy to assemble myself Show reply
Amjadkhan Pathan
Amjadkhan Pathan4 posts
  Verified QLD, Logan

Fantastic products

Very friendly team and good value products. This was our third purchase from the same store Show reply
Patricia D.
Patricia D.
  SA, Gepps Cross

Very happy easy shop to make a choice and staff very helpful

Staff didn't sales pressure and very friendly shop was easy to walk around Show reply
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Joe
JoeSydney13 posts
  NSW, Rutherford

TERRIBLE CUSTOMER SERVICE, TERRIBLE PRODUCTS - THEY WILL JUST IGNORE YOU

I purchased a $1800 sofa, it fell apart within a year.

Reached out to customer service, they agreed to replace it.

I was then ignored for 6 months, and they came back and said as my name wasn't on the receipt they can not refund me (it was my ex-girlfriend) despite me having the receipt (and the sofa?).

I've tried to see what is required for me to claim this, but have been continuously ignored, I must have sent about 50 emails at this point with 0 resolution.

Also, my other products I received from them have completely fallen apart within the space of 2 years, terrible quality.

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Fantastic Furniture
Fantastic Furniture   DM   
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Hi Joe, we appreciate you reaching out regarding the sofa. We have responded to your email earlier today with the details on how to proceed with a claim. If you have any other questions, please reach out. Regards, the Fantastic team

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