Reviewer Photos & Videos
The Worst Service I Have Ever Received
We were accused of theft when attempting to collect the products that we had purchased online the night before, the products we had purchased had been given to someone else without ID and without a receipt.
The Assistant Store Manager treated My partner and I horrendously and left us without furniture for 2 days.
Perfect dinner table just what I wanted
Great range of products had the dinning table I wanted I had look around but fantastic furniture had the one I needed it is perfect.We assembled it and it was a breeze to put together
Fast delivery, value for money and easy assembly. Easy to navigate the online website and great customer service over the phone to the store where my products were coming from
Great product and service
The store was very clean. Lots of room to navigate. A vast variety of beds displayed. Very happy with the bed we purchased. It was comfy and easy to assemble.
Beautiful products and easy assembly. Love the variety and colours. Easy to navigate online and payment options available. Still waiting for few things to be delivered, but definitely will buy more.
Awesome new queen bed.
Fantastic furniture website is just the best, I had a lovely choice of products & there was suggestion of colour I could use with my new piece of furniture. Good one f.F.
Didn’t have my item in store was going to take 5 weeks at one store
So I went online at another store and should have It in a week. Item looks nice and is a good size and is affordable
Cheaply made stuff getting ripped off
Brought a queen bed set that took over 4 weeks to come after getting told a different story each week. The bed is just so cheaply made after one week it has given away all underneath my partner weight 67 kilo I weigh 59 kilo any queen bed should be able to hold that weight. It was the first time we ever bought something new we saved up for a while too.
Just to be so let down and disappointed so please really do try be for you buy.
- NSW, Dubbo
- Verified customer
Always a pleasure!
Upon entering the store, staff are always friendly and willing to help. Their is always a good variety available to tick all your boxes and very affordable as well. I have never had to wait on stock to arrive and always able to pick up the same day when purchasing online.
There furniture is quite easy to assemble an easy to read instructions.
Even with there store having hundreds of furniture pieces on display there floor room does not feel over crowed and very easy to navigate around.
Definitely recommend to anyone that’s on a budget or not. Their furniture is very appealing and durable.
Won't be shopping with them any more
Everything you have to wait over a month for our lounge cousin split at the seems it's now been almost 2 months and no resolution we have had a similar situation in the past with Harvey Norman and the literally got us a new cousin made and posted with in 3 weeks fantastic furniture have been a laughing stock just send me a new bloody coushin already or replace my lounge !!!!
Great bed & easy assembly !!
Leoni very helpful & went to extra lengths to help me organise a new bed for one previously purchased in wood that had a small fault. Warehouse staff fantastic loading car
- Online store
- Verified customer
Value for money
I ordered the bed frame Wednesday night received a text Thursday with choice of delivery days. On Saturday received a call and truck turned up within the hour for delivery. The men were fantastic and placed it exactly where I wanted it. The frame was easy to put together. When we put the mattress on we were surprised at how comfortable it was it's actually better than the frame we paid 3 times as much for. It literally has changed the comfort level of the bed. Would buy again, great value for money.
Great shopping experience
Very friendly staff both in the store and the warehouse. Value for money and easy to assemble. Just what I wanted and looks good in my hallway. Would always recommend this store.
Easy to navigate, very affordable.
Very easy store to navigate, delivery option affordable. Great range of products for lowest prices I could find.
Went in store for more information and was very helpful.
Great range of sofas, comfortable and stylish.
Always a pleasure shopping at fantastic furniture hervey bay. Staff are always helpful and layout is easy to get around and neat and tidy. Always get bang for your buck.
Great quality and affordable
The Prospect store is excellent all round. The staff are wonderful and the floors are easy to navigate without too much clutter around. We purchased a fair few items from the Kingston range, excellent price without compromising on quality. Can't recommend it enough, we love it.
Store was clean and easy to move about, plenty of choices on products. The staff there are all happy and ready to help you, very friendly. I'm very happy with my purchase of our new lounge, would highly recommend
was very easy to navigate and found everything I wanted.
The range is good and I love everything I brought.
I have not received my items as yet as they are being delivered but the cupboards I brought where quiet easy to put together.
Unkept, unclean products (rugs), disorganised store and unhelpful staff
First experience here was not a positive one. The store was being mopped as they opened so you had to navigate around wet floors, the store had a smell to it, the products on display in the showroom looked old and used (rugs especially), staff member unhelpful and not even prepared to offer trolley for goods until purchased and no offer to help to car, knowledge of products limited.
Staff are so helpful, caring and products are good quailty for really good price
In-store it was really easy to fund what I was looking for but was also was presented in a way that complemented the furniture. The products were just what I was looking for and at a great price. The best part was easy assembly as I am not one for putting things together but i still did it and was given the correct tools to as well.
Questions & Answers
Hi I am moving to a new apartment which is on the 7th floor. Is it possible to organise delivery to my door or inside the apartment ?
I’m looking to buy an Upton custom bed head with the bed head brackets and just wondering if that would be compatible with the Tori High Bed?
If not what bed bases is this bed head compatible with. Thankyou
Fantastic F.Fantastic Furniture
Hi NJM, thanks for getting in touch! The Universal Brackets will fit on any queen bed, and the Tori High Bed can be used with this bedhead. Regards, Jivani.
Hi, I bought a wingman ottoman which arrived today but the legs don’t screw in at all. There are no other bolts and I followed the stick on guides for where precisely to screw them into. What do I do?
Fantastic F.Fantastic Furniture
Hi Joy, I am sorry to hear you are having trouble. Please send us an email to firstname.lastname@example.org with photos of the issue along with your order and contact details. Kind regards Ryan and the Fantastic team
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