Reviewer Photos & Videos
So many mistakes / zero customer service
Zero customer service wrong coloured lounge delivered no one answers ph anywhere they don’t care less! Took week plus to get correct lounge then they only delivered HALF of if! Unbelievable worst company ever never again !!
Just what the space needed
The 2 seater couch fits perfectly in the area. Fairly easy to put together, although some of the predrilled screws holes did not match the other holes perfectly. Really happy with the color we chose, and look forward to many hours of coffee and couch sitting.
Easy and convenient
It is so easy to order online, you are told if in stock and payment options easy to select. Delivery times are given, so overall would recommend using the online service.
Animal hairs and food in carpet
We bought a carpet back in January.
Because we hadn’t received a lounge we had put a deposit on, we did not open up the carpet.
We trusted in the product... maybe trusted too much. Fast forward to last Friday, 23/4. We opened up the carpet. Animal hairs and some animal food over it and obviously used. Plus it smelled. Before opening up the carpet we could not smell it
I rang the store and explained this. The person said to bring it in to look. We brought it in today.
The same man agreed that there was animal hairs. However said after consu...
Very good experience
Easy to navigate the Fantastic furniture website and order online online for pick up. There are lots of economical option that look good too.
I haven't received my items as yet but I'm sure I'll manage to set them up just fine I just didn't like the price of delivery it should be one set price I mean I only live down the road and had to pay top dollar
Furniture that is attractive, functional and affordable. Slightly difficult to assemble, but that is not uncommon. Really happy with finished products.
The good prices pulled me in and the great service keeps me coming back!
Great value and super fast friendly service. From the moment I chose the item I wanted it took literally 10 minutes to have it paid for and in my car. You can't get much better than that!
Purchased online after visiting a variety of stores in person. Chose to do an online purchase as it had quick and easy payment options and guaranteed I could get the product. The item was assembled by my 16-year-old with some assistance putting the bigger parts together. Looks great and offers an excellent workspace that is functional and roomy.
Assembly wasn't straightforward; otherwise a fine product
Final product after assembly is exactly as shown and looks good; I'm pleased with the item and my purchase.
I found the assembly a bit difficult; several of the components are labelled identically - three 'P9' panels, for example - and yet there were two different ways they could be attached to other panels, with one P9 having to go one way, the other two the reversed direction. I only found this out a few steps later, having to then go back and uninstall/reinstall the panels. Had me worried I wouldn't be able to succeed in installing the unit; a sigh of relief at the end!
The assembly instructions aren't pidgin English, they read as clear and straightforward, but there is ambiguity which should be addressed with additional details.
So easy to view products, order and pay.
Very easy to find the product I wanted and view details and dimensions. It made choosing and paying very easy.
Amazing range of products and great online shopping site. I was able to find what I wanted and get some ideas for other rooms
Easy website easy payment easy click & collect. Had already 2 of these barstools excellent quality & simply to assemble. Very happy customer
Excellent very satisfied
My product is good quality, I found it online it was a very good experience, easy way to buy during these times of lock down.
Pathetic customer service and delivery
Told my couch would come Tuesday waiting waiting waiting half a day nothing. Told my couch would come Thursday waiting waiting waiting half a day. Told it was damaged so they had to get one from another store express and it will arrive later in the day waiting waiting waiting nothing. Call where is my couch oh it will take a few days we had to get it from another store. So now 3 days later nothing. This company is a joke run by idiots. The couch was only 7km from my home and the store had multiple. One was damaged the others? This company is an embarrassment they have no respect for their customers. I am now requesting a refund I can’t tolerate imbeciles wasting my time.
Quality of product was good online was quick and easy but the item took a while was a little difficult but got through it love my shelves
- VIC, Mornington
Excellent and knowledgeable service
Staff went above and beyond my expectations
Keep up the great work fantastic furniture thanks once again
Ordered a pick up.
Easy online navigation and order was ready promptly with great communication.
Pick up was simple and quick. Thank you
Perfect furniture for me
I love this store . All the staff that l had contact with were amazing. Always happy friendly and helpful, in store and when delivering
So easy and convenient
It was really easy to find the dining chairs that I needed.
The dining chairs are stylish and were easy to assemble
Questions & Answers
Hi, I have the torronto furniture. I spilt something on my tv unit :( it's taken the colour out. Can you advise on they type and colour of stain to repair this please?
I have a scratch on my kingston coffee table could you please tell me the colour i need to get to fix it ,thank you
Hi Donna! The colour for the Kingston range is dark brown however has a natural wood look to the finish so it isn't just the one exact colour all over. I would recommend getting some paint swatches to see what would suit best before purchasing something to cover this up! Kind regards, Nick and the FF Team.
can the covers be removed and washed for Jazz 2 seater sofa? Thanks!
Hi Ni Ni M., we do not recommend removing the covers for the Jazz and washing them. Kind regards, Nick and the FF Team.
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas||Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas||Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas||Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.