Fantastic Furniture

Fantastic Furniture

 Verifiedfantasticfurniture.com.au🏆 2024 Award
Fantastic Furniture
4.5

19,290 reviews

PositivevsNegative
88% · 17,0581,886 · 10%

Reviews

19,290 reviews
Mikaela
MikaelaCentral Queensland, QLD
  QLD, Mackay

Service

Amazing staff and the men were amazing with handling and helping load to boxes into my small car.. great service and furniture turned out amazing Show reply
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Y Cawood
Y Cawood
  QLD, Ipswich

Happy customer

Quick and easy. Good service. Good price.
Will support Fantastic Furniture in the future. Show reply
Klm
Klm20 posts
  NT, Darwin

great customer service

customer service was very good, assisted by Angela when a issue arose. satisfied with how it was handled. Show reply
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catherine
catherineSouth East Queensland, QLD8 posts
  Online Store

Willow Queen Bed Brillant buy

After ordering another bed on line and found it was broken,bent and useless we needed to order another from Fantadtic Furniture our new bed was ready within an hour. So quick to assemble and good quality also every in packaging. Really happy. Show reply
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geez
geezPerth, WA2 posts
  WA, Cannington

Aggressive staff member [Name Removed]

[Name Removed] is so rude she has no idea on the products she is selling and is very very aggressive towards customers and staff she definitely needs to be retrained on all parts of her job ASAP.
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Quest
QuestGreater Melbourne (Metropolitan), VIC5 posts
  Online Store

Great service, Great staff assistance

Great process online shopping and great service at Pakenham Fantastic store click ,collect. Staff member welcoming and friendly and great service . Show reply
Lyrical
LyricalSouth East Queensland, QLD6 posts
  Online Store
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Monika
MonikaIllawarra, NSW
  Verified Online Store

Great service

It was easy to navigate and purchase online the range of products were great the quality is great and assembly was easy Show reply
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Joy L.
Joy L.Sydney, NSW
  NSW, Penrith
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Macca
MaccaMetropolitan Adelaide, SA2 posts
  SA, Marion

Service plus !!

Great knowledge of product and friendly service and delivery done on time Show reply
Alex
AlexNorth Queensland, QLD5 posts
  Online Store

Worst delivery experience

Totally disappointed with delivery service. No tracking provided, only vague period of 4-6 weeks deliver time frame. On the day we had to wait around all day until their call half hour beforehand. The guys were friendly and competent but doesn’t change this as one of the worst delivery experiences.
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Hi Alex, we're sorry to hear that you were disappointed with your recent experience with us. We appreciate you sharing your feedback as we're always looking to improve. Regards, Annie and the Fantastic team

Elle G.
Elle G.
  SA, Marion

Great experience

Friendly helpful staff. Lovely overall experience ☺️
Purchased 2 x Toronto chests. Show reply
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Moo
MooGreater Melbourne (Outer), VIC4 posts
  VIC, Chirnside Park

Big chair

We had looked at the online store and knew exactly what we wanted to purchase however chose to go instore so we could feel the fabric samples and see the colours in person. The people in store were happy to help although when we were ready to purchase we did have to wait some time for assistance. We were told the chair would be delivered in 6-8 weeks which it was however it didn’t fit through the front door (our fault, we should have measured). The drivers gave us some helpful advice and we were able to get it inside after removing the door from the hinges. The chair didn’t require any assembly and is exactly as we had envisioned it. Show reply
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Dorothy H.
Dorothy H.Darling Downs, QLD
  Verified QLD, Toowoomba

Very satisfied customer

My experience within the store was excellent and the gentleman that served me was very helpful and polite. He showed me where the items I was looking for were. The quality is very good. Show reply
shaz1964
shaz1964North West, QLD12 posts
  QLD, Logan

Overall ok

I've bought mattresses and they have been perfect. But their furniture, specifically the Havana bedroom suite no to good, after 2 yrs the frame of the bed plus the draws in the bed side table, and dressing table started coming apart everywhere, I gave up Trying to fix it. Except for the bed which my son is using the rest has gone to the tip. Lesson learnt. Show 2 replies
Kenny
Kenny
  Online Store

Great products!

Great service, quick and easy click and collect. Awesome product Show reply
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John M.
John M.
  VIC, Chirnside Park

Flatpack bookshelf

Good display range. Helpful, efficient staff. Kobi bookshelf with glass doors - went together easily with good instructions. Excellent value for money. Show reply
Megan g
Megan gSydney, NSW
  NSW, Burwood

The most helpful accommodating staff!

The lady in the Burwood store was so helpful. She was very informative and the gentleman who packed my purchase was very friendly! Show reply
Kate
Kate Mid North Coast, NSW2 posts
  Online Store

Amazing bed bunk

I was looking for a bunk that separated ti two singles. Found one in fantastic furniture and absolutely fell in love. It’s so easy to put together and light, however super strong and can hold the hold family without strain. High enough rail for a deep mattress, a standard height mattress would give more room, no need for a unsupportive foam mattress! Show reply
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julieann s.
julieann s.
  QLD, Bundaberg

Fabulous will shop again

The lady who sold me the lounge was fabulous...and the other lady ad well nothing was a problem best assistance I have had in along time look after these staff as I would shop there because they were so helpful and the pick up section was great as well thank to moo as well Show reply
Amba
Amba5 posts
  NT, Darwin
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Hi Amba. Thanks for taking the time to leave feedback. We'd love to look into this further with you. Could you please send an email through to reviews@fantasticfurniture.com.au with your order reference, so that we can investigate?

Amber
AmberPerth, WA
  Online Store

Single bed

Single bed was easy to assembly and all tools also were provided Show reply
Karen C.
Karen C.4 posts
  Online Store

Don't bother unless it a long term plan

Went to Super Amart instead .......Couldn't be bothered waiting 6-12 weeks for delivery on almost everything. Fantastic Furniture send untold junk emails advertising "click and collect " but once you check you find it's an extremely long wait. Look elsewhere .
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Danielle M.
Danielle M.Richmond-Tweed, NSW
  Verified Online Store

Fit our brief perfectly!

Love the Eden range of wardrobe products!
Fit our brief perfectly on quality, ease of construction and price point. Super happy! Show reply
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Tracy P.
Tracy P.New South Wales
  NSW, Coffs Harbour

Drake sofabed Looks great

Really liked being able to choose the fabric and have the sofabed made for me looks great Show reply
Kellyanne
KellyanneSouth East Queensland, QLD2 posts
  Online Store

Queenie Armchair

Order, customer service and delivery was fast and product was in good condition on arrival Show reply
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Rowena
RowenaGreater Melbourne (Metropolitan), VIC5 posts
  VIC, Shepparton

Satisfied customer

We find value for money on all of our purchases and hassle free delivery! Show reply
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Pauline
PaulineIllawarra, NSW6 posts
  NSW, Nowra

Very trouble free

Was attended by Chad salesman. He was extremely helpful. We found the lounge suite we wanted, chose the colour, he told us expected delivery time, paid the deposit, very fast trouble free transaction. Office staff advised delivery time, paid balance on line, and lounge arrived on specified day. Delighted with product and everyone I show it to is impressed. Well done Fantastic Furniture Nowra. Show 2 replies
BILJANA JOVIC
BILJANA JOVICGreater Melbourne (Outer), VIC11 posts
  VIC, Caroline Springs

Thank you staff at Caroline Springs store for an outstanding service from sales to delivery 10/10

My son purchased a new bed, mattress, side table and a nice large rag for his bedroom . We went to our local Caroline Springs store . Store was neat , well presented. Staff were very friendly, provided good service helping my son chose the things he liked . Payment process and explanation of when items will be available for delivery was very clear . Very good experience. Delivery people were amazing, they committed well and everything arrived well packaged and on time . They helped me bring everything inside . I was very impressed. I definitely highly recommend Fantastic Furniture Caroline Springs store . 10/10 Thank you team . Show reply
Peter S
Peter SCentral Highlands and Goldfields, VIC
  VIC, Ballarat

Simple and easy

Needing a reclining sofa in a hurry this was definitely the store to go to. Had what I needed within hours of ordering online. Great service, easy to assemble and perfect for my needs. Wouldn’t hesitate to go back again. Show reply
Pol47
Pol47South East Queensland, QLD
  QLD, Capalaba

New Lounge

Good range of sofas, prices were competitive. Helpful & friendly staff. I purchased the Finlay sofa & Jenna chair - great match. Show reply
Diana Warren
Diana WarrenIllawarra, NSW7 posts
  NSW, Nowra
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Greg C.
Greg C.
  QLD, Logan

Bunk bed

Bought a Bunk bed and 2 mattress in a box. The mattresses are light and easy to take upstairs, they are comfortable and have good support.
The kit was well packaged, easy to transport and assemble. Show reply
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Alex
AlexMetropolitan Adelaide, SA
  SA, Mile End

Five stars for service and the product

We bought an electric 3 seater lounge. From the salesperson in store to delivery we couldn’t have asked for more, they were all fantastic. The quality of the lounge is amazing and it’s so comfortable. We had no problems with putting it together. I highly recommend. Show reply
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Rick
RickSydney, NSW2 posts
  Verified NSW, Artarmon

Great service at Artarmon Fantastic Furniture

Great customer service from staff friendly, very helpful, no hassling and exceptional Show 2 replies
Tanya Spearpoint
Tanya SpearpointMetropolitan Adelaide, SA
  SA, Munno Para

Poor experience

I brought a double bed foam mattress put on our sofa bed when we got up this morning took it off an noticed on the bottom of it was wet rang the store today an of course they can't do anything about it this is the second time something has happened from buying from this store I will not an will recommend to anyone not to buy from fantastic furniture,I'm so angry.
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Camilla H.
Camilla H.Gippsland, VIC
  Verified VIC, Cranbourne

So Happy!

From shop to delivery date, the process was easy. All staff involved were friendly and obliging. Communication was great and I was aware of every step of the process. I honestly couldn't be happier and really love my new couch and rug. Show reply
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George
Georgeport macquarie2 posts
  NSW, Port Macquarie

Not happy

I purchased 3 pantry cupboards (2 door) & a glass topped table. I paid extra to be put together & delivered. I was expecting delivery around midday & rang shop at 1pm to be told expect them within the hr. I rang again at 3pm to be told I am next. I said ring when leaving warehouse. They finally arrived at 4.30pm & dropped stuff off. I made comment I had been waiting all day to be told well we are here now . I wasn't expecting all the packaging and asked for help to remove it (I'm disabled) to be asked to sign paperwork and they just left. Not happy with their attitude. If I had known delivery was going to be so late that is ok but at least let me know.
The furniture itself was great Show reply
Peter W.
Peter W.Gippsland, VIC2 posts
  VIC, Pakenham

Good quality and price

Comfortable recliner couch at a good price and efficient delivery. Show reply
Antonette
Antonette
  Verified NSW, Artarmon

Great service at Artarmon Fantastic Furniture

Great customer service from staff friendly, very helpful, no hassling and exceptional Show reply
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