Fantastic Services NSW

Not a glance at the checklist. Furthermore, they charged extra for bathroom cleaning, which should have been included, and said no guarantee. In total, we were charged over $600 and the bond was not paid in full. This is a bad vice.

Booked in a job for a house clean on a saturday morning, meant to start between 9am-10am. They called at 930am to cancel the booking. Won’t use them again.

I was originally quoted $600 for an exit clean on the day that the cleaners turned up they looked at the job and rang and said that it was going to cost at least another $400 I agreed to the extra however at 2 pm they rang to say that they had to leave as one of the cleaners was sick they did not finish the job and after a me paying the full thousand dollar fee I was told that somebody would be sent back to do a re-clean or finish the job and that still hasn’t happened after taking photographs and sending to I’ve just been given the runaround n...

Used Fantastic services for a one off house clean.

Fantastic services sends contractors to do the cleaning, which I wasn’t aware of. Once you confirm you would like to proceed with the job, they charge the whole cost without letting you know and don’t send you the paid invoice when the charge is made (an automated email is send where you have to sign up to account or wait till the contractors finish the job and issue the invoice from their end, not a FS invoice)

The cost of break down of the cleaning worked out to be very expensive, given the...

Do not book with this company. The cleaners always reschedule at the last second, causing you huge inconvenience. Meanwhile if you attempt to reschedule, you are charged a penalty. They will apologise and promise it won't happen again but it always does.

Definitely do not sign up as a member. This is a complete rort because they take your money for a service you can't use.

They provided a partial refund because the landlord was not happy wth the cleaning. Alexa the service manager was very helpful and offered refund. She was following up with my case everyday.

Booked 2 weeks ago for an end of lease clean. Paid in advance. Arrived and refused to do the work. When we spoke to them promised to get back with a solution. Never heard from them

I booked for end of lease cleaning with fantastic services. I have also taken membership from them for an Year. During the day I received a call from the worker saying more cleaning has to be done from the property. After a day I could see they deducted $100 more from my credit card for the additional cleaning.When I visited the property I could see dirt and mould in my bathroom. Such an irresponsible
and unprofessional service. Please don't call these guys.

I booked this company twice before for end-of-lease cleaning. I had no issues. I assume they have gone through some very negative changes.
I have booked and paid for an end-of-lease cleaning 5 weeks in advance. They sent me a text on Saturday afternoon that they wanted to reschedule my cleaning booked for Monday. How can they think an end-of-lease cleaning can be rescheduled? Unbelievable
I am still waiting for my refund. I hope I don't have to sue.

UPDATE: I have received the refund and an additional $50 as compensation for the last-minute cancellation.

We have a 4 bedroom 3 story house and I received a quote and paid for this. Upon arriving at my 4 bedroom 3 storey house they said the price is not $650 as quoted but $1300! Are they cleaning two houses??! Disgusting.

Cleaners did a horrible job for my rental property, as I was not present to inspect during clean.
I even paid for membership and their customer support is just next to useless.
They show you attitude when you contact them and thts when you have paid for membership.
Imagine what they do to customers who are not member.
Never going to book any future cleanings with this scam company.

I am very disappointed with the quality of cleaning and I had payed $627
I feel like I have to go in and clean it myself before we put it up for rent???

I definitely won’t be recommending fantastic cleaning services to anybody or be using it again.

An absolute disgusting experience. I hired them as a tenant in early January 2022 for an outgoing/end of lease clean and I am still waiting for my refund. I cannot detail enough the stress this company has put me and my partner through. They were quick to take our money as we booked. Firstly, the cleaners disregarded my explanation on how he should use my mop as a regular mop leaves too much water which destroys vinyl floors he said he was experienced and knew how to clean. I came back to check on the property and it stunk like dirty sponges. N...

I paid $800 in advance for steam cleaning of beds/sofas and kitchen appliances.

4 days later still unable to use beds/ sofas as soaking wet and now stained.
Have had to rent accomodation for family to stay in.

Brand new carpets have been destroyed with large brown stains on them throughout.

Nothing has been cleaned and now have to get alternative people in to remedy.

Would NOT recommend.

Time for carpet cleaning was shifted from morning to end of the day. The cleaner spent 20 mins to clean a 2 bedroom apartment. There was no visual difference after this.
Customer service took a day to review this and scheduled another carpet cleaning 2 days after the first appointment. The second carpet cleaner did a great job.