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Fantastic Services NSW
3.2 from 222 reviews · View Statistics
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Reviews

  • Rates and Fees
    1.8 (24)
  • Job Satisfaction
    1.8 (24)
  • Timeliness
    1.9 (25)
  • Customer Service
    5.0 (1)
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Edd
EddSydney, NSW

Horrible

published

Not a glance at the checklist. Furthermore, they charged extra for bathroom cleaning, which should have been included, and said no guarantee. In total, we were charged over $600 and the bond was not paid in full. This is a bad vice.

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James D.
James D.Illawarra, NSW

Cancelled the job 30 minutes after appointment.

published

Booked in a job for a house clean on a saturday morning, meant to start between 9am-10am. They called at 930am to cancel the booking. Won’t use them again.

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Phil
PhilSydney, NSW

Worst exit clean ever

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Avoid, would not recommend

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Carmen
CarmenSydney, NSW
  • 2 reviews
  • 5 likes

Never shows up

published

Do not book with this company. The cleaners always reschedule at the last second, causing you huge inconvenience. Meanwhile if you attempt to reschedule, you are charged a penalty. They will apologise and promise it won't happen again but it always does.

Definitely do not sign up as a member. This is a complete rort because they take your money for a service you can't use.

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Pash
PashSydney, NSW

Great service

published

They provided a partial refund because the landlord was not happy wth the cleaning. Alexa the service manager was very helpful and offered refund. She was following up with my case everyday.

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Peter Finkelstein
Peter FinkelsteinSydney, NSW
  • 6 reviews
  • 6 likes

Outright Theft and Rudeness

published

Booked 2 weeks ago for an end of lease clean. Paid in advance. Arrived and refused to do the work. When we spoke to them promised to get back with a solution. Never heard from them

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Peter Finkelstein
Peter Finkelstein

This company has offered me money to change my report but hasn't had the decency to call me to discuss the issue.

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Renjith G.
Renjith G.Sydney, NSW
  • 2 reviews

End of lease cleaning - Not good and service is terrible

published

I booked for end of lease cleaning with fantastic services. I have also taken membership from them for an Year. During the day I received a call from the worker saying more cleaning has to be done from the property. After a day I could see they deducted $100 more from my credit card for the additional cleaning.When I visited the property I could see dirt and mould in my bathroom. Such an irresponsible
and unprofessional service. Please don't call these guys.

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Renjith G.
Renjith G.

Fantastic services has refunded additional amount deducted. I got this by raising a complaint with them. So I am satisfied with their service now.

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Rita S.
Rita S.Sydney, NSW
  • 2 reviews

The cancelled my end of lease cleaning last minute

published

I booked this company twice before for end-of-lease cleaning. I had no issues. I assume they have gone through some very negative changes.
I have booked and paid for an end-of-lease cleaning 5 weeks in advance. They sent me a text on Saturday afternoon that they wanted to reschedule my cleaning booked for Monday. How can they think an end-of-lease cleaning can be rescheduled? Unbelievable
I am still waiting for my refund. I hope I don't have to sue.

UPDATE: I have received the refund and an additional $50 as compensation for the last-minute cancellation.

  • Incentivised Review No
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Sam
SamSydney, NSW
  • 3 reviews

They will double the price of the quote -BEWARE

published

We have a 4 bedroom 3 story house and I received a quote and paid for this. Upon arriving at my 4 bedroom 3 storey house they said the price is not $650 as quoted but $1300! Are they cleaning two houses??! Disgusting.

  • Incentivised Review No
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Manoj
ManojSydney, NSW
  • 2 reviews
  • 3 likes

worst service ever

published

Cleaners did a horrible job for my rental property, as I was not present to inspect during clean.
I even paid for membership and their customer support is just next to useless.
They show you attitude when you contact them and thts when you have paid for membership.
Imagine what they do to customers who are not member.
Never going to book any future cleanings with this scam company.

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Greenwood
GreenwoodSydney, NSW

Disappointed

published

I am very disappointed with the quality of cleaning and I had payed $627
I feel like I have to go in and clean it myself before we put it up for rent???

I definitely won’t be recommending fantastic cleaning services to anybody or be using it again.

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BEWARE! AVOID, AVOID, AVOID!

published
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Melissa and Daniel
Melissa and Daniel
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Rachel
RachelSydney, NSW

Terrible - extremely upsetting

published

I paid $800 in advance for steam cleaning of beds/sofas and kitchen appliances.

4 days later still unable to use beds/ sofas as soaking wet and now stained.
Have had to rent accomodation for family to stay in.

Brand new carpets have been destroyed with large brown stains on them throughout.

Nothing has been cleaned and now have to get alternative people in to remedy.

Would NOT recommend.

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Customer service resolved the initial unsatisfactory carpet cleaning

published

Time for carpet cleaning was shifted from morning to end of the day. The cleaner spent 20 mins to clean a 2 bedroom apartment. There was no visual difference after this.
Customer service took a day to review this and scheduled another carpet cleaning 2 days after the first appointment. The second carpet cleaner did a great job.

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Questions & Answers

Laura
Lauraasked
NSW, Sydney - Cleaning

I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302

No answers
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Fantastic Services NSW

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