Reviewer Photos & Videos
They have cancel booking, after confirming they are coming. Even they ask for parking to be organized, when I confirm they just cancel the booking with no explanation. Big trouble
The worst … they just cancel even after booking
They book the cleaners and cancel creating total havoc .. all the planning of moving out end of lease due to Fantastic’s inefficiency & unprofessional. Never ever use their services of any kind now or the future
Would note rely on this company
Appalling service - from booking to being able to contact. Canceled a day before at 4 pm, was due to come after 3 weeks of waiting. Stated that they couldn't do a basic clean on 1-year-old furniture in 99% excellent condition. When asked why this was the case they said because I have previously treated a stain on the couch (a bird defecated on my sofa after I left the window open) The stain was easily removed by myself. I didn't want them to do any form of stain removal just to do a basic clean on the furniture to freshen it up. Was quick to t...ake the money out of my bank. The customer service is terrible, the prompting phone service is terrible. Dont waste your time or energy booking with these people who advertise a service they can't even perform. Spend your hard-earned cash on proper service.
Would not recommend at all!
I would not recommend using this company. First time they had to reschedule 10 minutes before arrival time which we got a call and was advised they would call back as to when they could re do it. I did not receive a call back until I had called multiple times. Once it was rescheduled they advised 6 minutes before the scheduled arrival they are 3 hours at least behind. I called and left a message for someone to call back. I was advised I would receive a call back in 40 minutes. They called back over 8 hours later. I will never use this company again for an end of lease clean.
This company should be avoided at all costs.
We have been waiting for over 4 weeks for someone to come and clean the carpets. they eagerly rang when we made the on-line booking. Nothing since. Avoid this mob.
Good but good be better
App: The app itself is easy to use but the customer service/helpline is just terrible. Whenever you try the chat option, they are always away. If you try to call them they tell you to go to app, absolutely horrible experience with calling them.
One day before the cleaning date, my cleaning time was changed, no one bothered calling me to inform what happened or if the new time suits me. Just an SMS saying the cleaner will arrive between this time slot. I had to call the horrible helpline and then wait for a call back to figure out what was happ...
- NSW, Sydney - Cleaning
Charged an extra $160 on top of the “guaranteed” end of lease cleaning. Tried for 3 weeks to get an itemised bill of the “extras” still waiting. Avoid them and go with somebody else.
- NSW, Sydney - Cleaning
Roy was a gem
Booked a premium mattress and headboard clean. Roy Swadesh was early, very professional and apologised for the extra time it was taking for the machine to work properly. But he got there and did the job efficiently and cleaned up any mess left afterwards. Kind guy who was very pleasant to deal with.
Damaged my kitchen benchtop
I would give them 0 stars if possible. They came to clean my oven but their incompetent cleaners poured bleach on the kitchen countertop and left white spray marks all over the benchtop. They should have covered the benchtop if they were using bleach but nope they hire people who they pay peanuts to who are incapable of doing it right. Now they are trying to deny they did anything wrong and are trying not to take responsibility for the damage they have done. These people are crooks, if you want them to come to your kitchen and damage it then go ahead and hire them, otherwise say away from these lying crooks!
I have no reason to complain about their Service. They Provided amazing Cleaning Service to me. They cleaned the areas that usually people miss. Seriously, the flat is now Cleaner than when I moved in. The Cleaners were all friendly and communicative.
Most unusual booking with them where they took my debit card details over the phone and deducted my money for services not yet rendered almost immediately. I was booked to have my carpets cleaned at 9am today. This was then rescheduled by them to 11am today and then again rescheduled by them to 12md. Shortly after 12md received another message stating they had a flat tyre! Couldn’t attend asked for me to reschedule for another date!
I have rung them to cancel and have asked for a refund. Now been told it will take three to five business days for money to be returned. It leaves a nasty taste and I wonder if I’ve been scammed
Great service lead business to move forward. I have been using Fantastic Services for a while now on Regular Basis and I also highly recommend Amelia, she is Diligent and Professional.
Excellent Service, Friendly staff and great communication. I was moving flat and needed my oven cleaned for landlord approval and was amazed Fantastic services got the stove look brand new. I recommend anyone to use this Service. Thank you!
The team from Fantastic Services were amazing to deal with.Really listened to what i was looking for and matched me with my amazing cleaner Anna who always left my flat looking spotless, nothing was hassle for her. Would recommend to everyone.
Friendly staff and great communication.I was moving flat, needed my oven cleaned for landlord approval and was amazed. Fantastic Services got my oven looked as brand new. I would recommend to friends and anyone to use this Service.
Questions & Answers
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
Get an answer from our members and Fantastic Services representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.