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Fantastic Services NSW, Sydney - Cleaning

Fantastic Services NSW, Sydney - Cleaning

3.2 from 200 reviews · View Statistics
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Reviews

  • Rates and Fees
    1.7 (19)
  • Job Satisfaction
    1.8 (19)
  • Timeliness
    1.9 (20)
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Carmen
CarmenSydney, NSW
  • 2 reviews
  • 5 likes

Never shows up

published

Do not book with this company. The cleaners always reschedule at the last second, causing you huge inconvenience. Meanwhile if you attempt to reschedule, you are charged a penalty. They will apologise and promise it won't happen again but it always does.

Definitely do not sign up as a member. This is a complete rort because they take your money for a service you can't use.

Rates and Fees
1/5
Job Satisfaction
1/5
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Pash
PashSydney, NSW

Great service

published

They provided a partial refund because the landlord was not happy wth the cleaning. Alexa the service manager was very helpful and offered refund. She was following up with my case everyday.

Rates and Fees
5/5
Job Satisfaction
5/5
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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Peter Finkelstein
Peter FinkelsteinSydney, NSW
  • 6 reviews
  • 5 likes

Outright Theft and Rudeness

published

Booked 2 weeks ago for an end of lease clean. Paid in advance. Arrived and refused to do the work. When we spoke to them promised to get back with a solution. Never heard from them

Rates and Fees
1/5
Job Satisfaction
1/5

This company has offered me money to change my report but hasn't had the decency to call me to discuss the issue.

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Renjith G.
Renjith G.Sydney, NSW

End of lease cleaning - Not good and service is terrible

published

I booked for end of lease cleaning with fantastic services. I have also taken membership from them for an Year. During the day I received a call from the worker saying more cleaning has to be done from the property. After a day I could see they deducted $100 more from my credit card for the additional cleaning.When I visited the property I could see dirt and mould in my bathroom. Such an irresponsible
and unprofessional service. Please don't call these guys.

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Rates and Fees
1/5
Job Satisfaction
2/5
Renjith G.
Renjith G.

Fantastic services has refunded additional amount deducted. I got this by raising a complaint with them. So I am satisfied with their service now.

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Rita S.
Rita S.Sydney, NSW
  • 2 reviews

The cancelled my end of lease cleaning last minute

published

I booked this company twice before for end-of-lease cleaning. I had no issues. I assume they have gone through some very negative changes.
I have booked and paid for an end-of-lease cleaning 5 weeks in advance. They sent me a text on Saturday afternoon that they wanted to reschedule my cleaning booked for Monday. How can they think an end-of-lease cleaning can be rescheduled? Unbelievable
I am still waiting for my refund. I hope I don't have to sue.

UPDATE: I have received the refund and an additional $50 as compensation for the last-minute cancellation.

Incentivised Review No
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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Sam
SamSydney, NSW

They will double the price of the quote -BEWARE

published

We have a 4 bedroom 3 story house and I received a quote and paid for this. Upon arriving at my 4 bedroom 3 storey house they said the price is not $650 as quoted but $1300! Are they cleaning two houses??! Disgusting.

Incentivised Review No
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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Manoj
ManojSydney, NSW

worst service ever

published

Cleaners did a horrible job for my rental property, as I was not present to inspect during clean.
I even paid for membership and their customer support is just next to useless.
They show you attitude when you contact them and thts when you have paid for membership.
Imagine what they do to customers who are not member.
Never going to book any future cleanings with this scam company.

Rates and Fees
1/5
Job Satisfaction
1/5
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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Greenwood
GreenwoodSydney, NSW

Disappointed

published

I am very disappointed with the quality of cleaning and I had payed $627
I feel like I have to go in and clean it myself before we put it up for rent???

I definitely won’t be recommending fantastic cleaning services to anybody or be using it again.

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Rates and Fees
1/5
Job Satisfaction
1/5
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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BEWARE! AVOID, AVOID, AVOID!

published
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Rates and Fees
1/5
Job Satisfaction
1/5
Melissa and Daniel
Melissa and Daniel
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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Carpet Cleaning Services

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Rachel
RachelSydney, NSW

Terrible - extremely upsetting

published

I paid $800 in advance for steam cleaning of beds/sofas and kitchen appliances.

4 days later still unable to use beds/ sofas as soaking wet and now stained.
Have had to rent accomodation for family to stay in.

Brand new carpets have been destroyed with large brown stains on them throughout.

Nothing has been cleaned and now have to get alternative people in to remedy.

Would NOT recommend.

Rates and Fees
1/5
Job Satisfaction
1/5
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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Customer service resolved the initial unsatisfactory carpet cleaning

published

Time for carpet cleaning was shifted from morning to end of the day. The cleaner spent 20 mins to clean a 2 bedroom apartment. There was no visual difference after this.
Customer service took a day to review this and scheduled another carpet cleaning 2 days after the first appointment. The second carpet cleaner did a great job.

Rates and Fees
4/5
Job Satisfaction
4/5
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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Extremely disappointing

published

I booked an oven cleaning service and was told I had to pay then & there, prior to the service which was scheduled for 2 weeks later.
I took the afternoon off work, but received a text message 2 hours prior to the scheduled service, to inform me that the service was cancelled. I called & after several minutes on hold was informed that the earliest reschedule date was more than a week later, at which time I will no longer own the house in which the oven is & I await my refund…
I will not use this company again.

Rates and Fees
1/5
Timeliness
1/5
Incentivised Review No
Fantastic Services
Aiden M.Fantastic ServicesSend a private message
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Carpet Cleaning Services

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AVOID THIS COMPANY!

published
Rates and Fees
1/5
Job Satisfaction
1/5
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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adam l.
adam l.Sydney, NSW

Buyer beware

published

They confirmed my booking, took my money then cancelled at short notice. No apology. Refused to discuss by phone. Then I received a link asking me to reschedule my booking for after my lease finished

Incentivised Review No
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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Betty
BettySydney, NSW
  • 3 reviews
  • 1 like

Either a scam or a terrible company

published
Rates and Fees
1/5
Job Satisfaction
1/5
Fantastic Services
Mike D.Fantastic ServicesSend a private message
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Laura
Lauraasked
NSW, Sydney - Cleaning

I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302

No answers
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Fantastic Services NSW, Sydney - Cleaning

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