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I have no reason to complain about their Service. They Provided amazing Cleaning Service to me. They cleaned the areas that usually people miss. Seriously, the flat is now Cleaner than when I moved in. The Cleaners were all friendly and communicative.
Most unusual booking with them where they took my debit card details over the phone and deducted my money for services not yet rendered almost immediately. I was booked to have my carpets cleaned at 9am today. This was then rescheduled by them to 11am today and then again rescheduled by them to 12md. Shortly after 12md received another message stating they had a flat tyre! Couldn’t attend asked for me to reschedule for another date!
I have rung them to cancel and have asked for a refund. Now been told it will take three to five business days for money to be returned. It leaves a nasty taste and I wonder if I’ve been scammed
Great service lead business to move forward. I have been using Fantastic Services for a while now on Regular Basis and I also highly recommend Amelia, she is Diligent and Professional.
Excellent Service, Friendly staff and great communication. I was moving flat and needed my oven cleaned for landlord approval and was amazed Fantastic services got the stove look brand new. I recommend anyone to use this Service. Thank you!
The team from Fantastic Services were amazing to deal with.Really listened to what i was looking for and matched me with my amazing cleaner Anna who always left my flat looking spotless, nothing was hassle for her. Would recommend to everyone.
Friendly staff and great communication.I was moving flat, needed my oven cleaned for landlord approval and was amazed. Fantastic Services got my oven looked as brand new. I would recommend to friends and anyone to use this Service.
What a Fantastic job Ali and his team did!!
The team did an excellent job with the deep clean of our house. They were very thorough and professional and made sure we were happy with the result every step of the way. Very respectful too. I would highly recommend them. Very satisfied customer here!!!
Fantastic Services did a deep cleaning in my mom's house. I was Delighted with the cleaners how thorough, professional and kind they were. Communication was excellent - their arrival time, introducing cleaners.... if you are looking for an outstanding house cleaning experience, look no further than Fantastic Services.
Had an end of lease cleaning booked today.
Had long discussion on the phone with agent a week ago about how it was a really big house but he was insistent that they could do house and windows.
Ali and his crew turned up but as the house was big first of all wanted to add $2,000 to the quote given.
Then refused he to do the clean as I would give him a bad review - they were his exact words.
Keys due back at Real Estate Agent tomorrow but Ali really does not care about Customer Service - just his reviews apparently.
Will be reporting Ali to Fair Trading..
Reliable & Friendly
We have had regular weekly service from them for nearly a years now and its always been an excellent standard of cleaning. Totally reliable & friendly cleaners & always been a pleasure to deal with them. I highly recommend fantastic services.
Again use service
This is a first time we used cleaning company name Fantastic Services. We were advised in a very kind manner. The quote was spot on and the service exactly as promised and tailored to our needs. They did very good job. Appreciation for the team. We will be using your services in another 2 weeks again.
Never Ever Engage this company- Save time and energy engage a professional company
End of lease cleaning. Rescheduled service multiple times , Didn't turn up on the agreed time. After hours of wait two people turn up without any equipment , pretend to do an inspection and immediately ask for additional charges. Will be reporting to Fair trade.
This week we had a very deep spring cleaning in our house, also especially the Garage area and the storage room. We end up calling fantastic services and we are impressed with their work and now I have even sign up for a membership. The membership offers discounted deals all year around. It was so easy to work with the cleaners and they turn up to be super friendly. Can’t recommend the team enough!
Happy with Service
I recently booked Fantastic Cleaning to clean our mattress, sofa and two armchairs. So we booked the appointment as we could not be there we left a key in a key safe. We returned home, all the cleaning have been completed, all stains removed and we just needed to wait for the items to dry properly before using them .It wasn’t surprise as the cleaners inform us about the wet sofa before leaving house. Very happy with the service and sure to use again.
Hired Fantastic Cleaning to clean my lounge and oven. They arrive 1 1/2 late, left dirty streaks on the lounge after cleaning, dirt on the bottom of the oven, pools of dirty water containing white residue on the floor from their machine, which was then walked through the house. Complained and very little response to date other than an email sent to the wrong address and then another email badly written promising to get back to me (which they haven't).
Make me Happy
A new couple came for the 1st time, I was very disappointed with in the beginning for not having our regular cleaners but they were very Polite, I explained them about what need to be done, they really did good job and made me happy.
All I need is my house need to get cleaned, and it did, they come with their own vacuum and put garbage bin outside also they did dishes, room organised. Great service and excellent cleaning from the team who attended.
End of lease clean - Awful
The end of lease clean was not done well enough to ensure the return of my bond. The cleaners had to re attend and I’m still waiting for the outcome.
The team showed up on time, got the job done without any hassle. Polite and considerate, they performed the job as real professionals. Would definitely recommend these guys again. Quality service, quality call center staff.
Bad experience, worst phone system ever.
Booked for window cleaning, for 10-11am, 10.15am I rang as no show. They msged me back that they would arrive in 25 mins, that would be 10.45, 11.15 I rang again and she called me back 10 mins later and said couldn't get hold of them and doesn't know where they are. So I asked for a refund. Would not recommend.
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