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Great Customer Service
Although we didnt have a smooth start to my experience with Fantastic Services, they went above and beyond with rectifying my complaint and I am very satisfied with the service I received.
- NSW, Sydney - Cleaning
Dont trust companies with descriptive adjectives in the title..
Worst ever! Worst clean, worst customer, worst attitude.I hope this is clear enough to save others...
Every aspect of the experience was awful. They spent more time on phone explaining what they would not clean in an end of tenancy clean than what they actually spent cleaning. Nothing was even at a level of a bad domestic clean. And then I spent untold hours on the phone demanding a reclean in line with their policy guarantee, which they reluctantly accepted, and sent just one person after promising no less than two. This company is excellent ...at one thing: promising one thing and doing the opposite. This brought the clean to the lowest possible level you could even consider trying to call an end of tenancy clean. With the amount of hours spent with them collectively on the phone after two weeks I could have single handedly cleaned place and not given to these guys.
- NSW, Sydney - Cleaning
This was the first time I used Fantastic services. I wanted to have my leather lounge (2 three seaters and 1 chair) cleaned. They wanted $424 at first, but agreed to charge $350 if I become a member. They subcontracted the job to another cleaning service who had subcontracted again to another person. The cleaner who turned up spent one hour to wash the lounge and then used a shampoo. The lounge is cleaner than before but only marginally. I think $350 cash for a one hour job, something that I could easily do myself is not worth it.
Don't use their cleaning services!
The cleaners allocated to us were completely clueless and it is an absolute miracle that we haven't floated away with all of the water left in the cupboards (?), on the walls and floor of our ensuite!
Don't use them unless you want to throw $260 away (2 bed/2 bath unit)...
Lovely friendly couple did a Fantastic job cleaning my unit yesterday. They were on time, cheerful and cleaned all surfaces in all rooms. I would recommend Fantastic to my friends.
- NSW, Sydney - Cleaning
Worst service ever - no one cares and responds -
I am your latest victim of your substandard and pathetic end of lease cleaning which was on on 21st June Ref. #19053003TAM at U 52 147-151 Talavera Road Marsfield 2122 . The cleaners did a below average job and I told them then and there that my agency will not accept this. As expected we were asked for a re-clean. When we approached your team to avail the guarantee which you promise of re-clean , your Agent [name removed] was extremely un pleasant said they cannot do anything. He some how convinced us that if we use another cleaner to complet...e the pending work , they will cover for the additional charge. We payed $200 for Home Clean and $ 150 for carpet clean and now when we are asking for our money , your staff is the rejecting that claim and offering only $100 . Is this the way you treat your customers ? I have been double crossed by your staff who does not care even once for the customer who has been false made to pay double the amount. I have asked [name removed] to transfer me to a supervisor and he does not do that. NOR anyone has bothered to call me back. It’s been 2 weeks and action has been taken by your team. This is the worst customer experience we have been given ever. Can someone from your management call me and explain what is going on ?
Awful service, avoid at all cost.
Had problems with them even before cleaning began. Told them when booking as I had already moved out they would need to pick up the keys from the real estate agent. Was told this was not a problem. On the day this memo was not passed on the cleaners didn't know they had to pick up the keys. Was told further more that would be an extra $30. Was outraged that I was not informed, the cost was then waived. The cleaner was extremely rude to my husband and has an awful phone manner. The clean was not done properly just received an email from my agent with photos which showed the spare bathroom was not cleaned along with many areas which were missed. Agent wants to charge me $176 to fix the areas that the cleaner missed.
I have used the fortnightly domestic cleaning 3 times now and couldnt recommend more highly. The staff are quick and thorough, with great attention to detail and very friendly. I have 2 cats and one sheds a lot of hair constantly. I am also quiet the perfectionist, but the team exceed my expectations with every visit. If theres dust hiding or cat hair lingering, they see it and clean it! I wasn't planning on using the service more than a couple times, but they make it so easy as the times are flexible, and the staff are a delight to have over. It has also freed up a lot of my time, as it takes me over a whole day to do what they do in over an hour. I dont think I'll ever clean again ;)
Live up to their name
Recently had an end of lease clean conducted on a really large house. They did an outstanding job, everything was spotless, they were prompt and reliable and did exactly what they said they would. They were easy to deal with and the actual cleaner , Sana, was really lovely. Couldn’t fault them, highly recommend.
End of tenancy cleaning
The state of the house was so bad that i had to get another cleaning service in.
Didn't clean at all.
If you want your bond back, never use them!
Problems with the cleaning service were handled well by management.
I was very disappointed in the cleaning job. They called to say they were finished so I could do a final inspection. 3 guys for 3 hours and I came to check and found:
* 1 room had not been cleaned at all. There was still rubbish on the floor. Not vacuumed etc.
* None of the skirting boards had been cleaned anywhere in the house
* We have carpet in the built in wardrobes and this had not been vacuumed in any room.
* I had specified cleaning of blinds. None of the blinds had been cleaned.
* I had specified cleaning inside the cupboards (kitchen,...
Abrupt $400 price increase on day of clean!
UPDATE: Customer service were very helpful and apologetic and had the overcharged amount refunded within a couple of business days.
We booked an End of Lease clean to for our 3 bedroom house. When we booked we outlined the rooms to be cleaned, and even rang up to clarify, after our initial quote, that the staircase was carpeted. When the cleaners arrived, they abruptly said that our house was too big and that we are now required to pay $830, nearly $400 more than our initially quoted $438. After calling the support team and speaking to Rose, ...we were quoted $560 (still higher than our agreed upon quote) for a different team to complete the clean the following day. Unfortunately we could not accept that offer as (in addition to it being unfair) we had to have the keys back the next morning. The original cleaners subsequently deliberated with us, gave us a new price of $690 (still $250 above the agreed upon price) and we were unfortunately forced to accept under protest Firstly, our house is not that large. It is a very modest 3 bedroom inner west household. I believe that the cleaners may have had an inflated concept of how large this property is due to the high ceilings. Considering that we opted to have ceilings and walls emitted from the areas cleaned, the height of the floor should not be taken into account when assessing size. I rang customer services and spoke to Leva who told me that the updated ticket for our job showed that the cleaners had said that the house included 6 bedrooms. Six bedrooms. Two of the rooms are slightly bigger than usual (the other is small). None of the rooms have built-in wardrobes. Walls, ceilings, windows and blinds were all emitted from this quote so requirements for these larger rooms are as basic as it comes, basically just a vacuum and steam clean. It is undeniably disingenuous to label our house as a 6 bedroom property, and even more disingenuous to attempt to raise the price almost two-fold on the day of service, for a service which is known to be occurring under time constraints. I have emailed head office and am awaiting reply, will update this review when a reply is received.
I booked a lounge clean yesterday 4pm , due to unforseen circumstances"I had to reschedule which was ok things happen , so made it for the next day , between 4-5pm , waited till 5.10 still no show , i called , they said öh he's 15 mins away , 15 mins turned into 30 mins , called back "oh sorry about this but he had problems with his car so he cant come now , and sorry he didnt call you and he didnt call us" , so within that 20 mins his car broke down ?? they are FANTASTIC alright , fantastic at non communication , i cancelled and said I dont want them here at all now , will try and find a reliable company.
Charges your credit card without auth
Got my sofas “cleaned”, what they do is spray some chemical for a second then suck the fabric out with hot water. No care cleaning. As a result my fabric is damaged from heavy pulling and dirt not cleaned at all. Can’t tell whether service was done. They charged my credit card without my authorisation, when the complaint case was still going on. Thieves!!
Do yourself a favour and avoid this guys!
Average low quality cleaning service, topped with the worst customer experience you can imagine.
We have been regular customers (weekly service) for more than a year, during this time having their service was mostly a hassle. Every week they had problems, making errors and not sending teams. The customer service was totally not interested in trying to solve the issues.
After requesting a better and more reliable service multiple times, when we told them that if service wasn't going to improve we had to cancel, their reply was an outrageous, after 1 and a half year of being a customer was: "ok bye".
They are completely uninterested in providing a good service, i recommend you stay away from them.
Questions & Answers
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
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