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Bad experience, worst phone system ever.
Booked for window cleaning, for 10-11am, 10.15am I rang as no show. They msged me back that they would arrive in 25 mins, that would be 10.45, 11.15 I rang again and she called me back 10 mins later and said couldn't get hold of them and doesn't know where they are. So I asked for a refund. Would not recommend.
Professional and clean
I will highly recommend this service for any type of cleaning job. Guys were hard working and professional. Left smile on our face at end of service and happy with fantastic service
- NSW, Sydney - Cleaning
I had a terrible experience
I opted for the end of lease cleaning. There were 2 guys who came on time, and assured me that they would clean everything. They were there for almost 3 to 4 hours. I did not check the house post cleaning and gave the keys directly to the Agent. To my embarrassment the agent was surprised that the cleaning was of a very poor quality. The examples of this poor quality are as follows:
- Greece was left as is on the stove (who has ever done that when you pay C.$400 for your cleaning)
- Water was splashed in the bathroom and was not dried. The agen...
Great Oven Clean
Very happy with the oven clean service. The cleaners were punctual, polite and efficient and did a very good job on my oven. It is a long time since it has looked so good. They even got off the hard to move grease on the glass window. They also cleaned up our sinks very well afterwards. I would certainly use the service again.
Extremely disappointing experience with vacate clean
I recently had a bad experience with Fantastic during a vacate clean. I had been quoted a certain price and when I met the cleaners onsite they advised that due to it not being an "average" clean that an extra $152 was required. I paid it and expected a decent job. I was later advised by the cleaners that certain areas could not be cleaned to the "Fantastic" standard i.e. oven, tiled areas etc. These same areas the landlord/agent inspected and found were not completed satisfactorily i.e. mainly tiles in bathrooms and toilet. I had chased the la...ndlord/agent for a response earlier but didn't receive this feedback until after the 72hr warranty had expired. I was 1 day late and it was not my fault, would have been nice to have some leeway. I then engaged Kathy (from Bling Property Services) who have addressed all the items your team could not complete/guarantee. They also commented on the poor quality of work that was delivered by your team in general. I had to pay another $200 to get the job properly.
We had some close contact with sick people so Fantastic services helped us a lot with treating our house with Antivirus Disinfectant. The technician was knowledgeable and went above and beyond to help us and ensure we were well looked after. Would highly recommend him and this company services!
I booked online the night before as my carpet got flooded. Fantastic Services arrived on time and performed the job with outstanding quality. I am very Happy with the Service, will recommend it for sure.
Great cleaning service on my renovated property. Came out and quoted the job within two hours and booked in to make the service the following morning. The guys were very helpful and professional. I will definitely recommend them.
The team was prompt, polite and got the end of lease job with efficiency and good nature. I would recommend you services without hesitation. Thank you for a job well done.
Even though the cost is a bit over the average, the company was very responsive and answered all my questions about the window cleaning. The team was very polite and efficiently and got the job done very quickly and safely .I was very happy with them.
Booked service a few days in advance, had a call the night before asking to change the day and wasn't happy I was unable to shift it. On cleaning day, received another call from cleaner at my house telling me service would cost more than the agreed price as they didn't know I had a laundry.. I can understand a unit may not having a laundry, but what modern home doesn't have one, and if it was an issue, why not ask if I had one when I called to book the service, I answered all questions asked when booking, and DO YOU HAVE A LAUNDRY, was not one ...of them. Bathroom floor was spotless, but they completely missed the tiles on the wall still covered in builders dust. windows were clean, but missed the window channels with dust and bugs. Would have been better off paying my kids to do the job, if this is what passes as a professional service.
Absolutely disgusting service. We booked them 2 years ago to complete our end of lease cleaning service. They were booked in at 8:00 am, unfortunately, turned up 2 hours late, surface cleaned the place and left at 12:30 pm to get to their 1 pm booking. One a deeper inspection they'd left white marks around the appliances where they had rushed over them with a cloth. At the time we text the company through the pictures, highlighting their poor services. They said they'd send someone back the next day. unfortunately, we had to hand the keys in th...e next morning, so it just wasn't possible. We said that we would happily pay the 2 employees for their time, but didn't want to pay for a service we didn't receive. Fast forward 2 years. During this time there has been no correspondence from their accounts team via email or phone, but instead, I now have a debt collection agency calling me asking for the full payment. It's only $322, but would you pay for a service you didn't receive????? Awful service, worse communication and a disgusting attitude to conflict resolution.
UNACCEPTABLE. Cancellation at the time of my appointment.
I scheduled in 2pm on Wednesday to have my apartment cleaned in Sydney with Paul's Cleaning Service and received a text confirmation from Fantastic Services. They told me they are the same company but I got a more expensive quote from Fantastic Services, which was why I went with Paul's cleaning service.
After confirming 2pm Wed, I scheduled my day off work in Newcastle, drove down to Sydney Wed morning and Fantastic Services called me at 2pm saying they can't make it!? They asked to reschedule for the next day but I was planning on driving b...ack to Newcastle for work on Thu. I ended up having to stay in Sydney and rescheduled Fantastic Services for 8am to 9am, they did not get to my place until after 9am. They said it will take two hours for cleaning but it took more than 3 hours and I had to get them to shut the door behind them and wasn't able to check the place because I had to return my keys to the real estate agent by noon. Fantastic Services were extremely unprofessional. If they are going to cancel, they should let us know at least 12 hours in advance. Cancelling on me at 2pm when my appointment at 2pm is completely unacceptable. My drive down to Sydney was a complete waste of my time. I am very disappointed with them.
- NSW, Sydney - Cleaning
Don't waste your time. Unprofessional, poor personal hygeine and unethical.
I asked for 8 windows to be cleaned. I was given a price for the job. When the two men arrived (later than originally agreed), they wanted to haggle on the price, saying because my windows had 2 panes of glass in them, it would cost extra. It all seemed like a tourist marketplace, a haggling game to them. Luckily I wasn't in a rush, so I told them to cancel the job. When I said I wanted it cancelled, then they magically were able to honour their initial quote. I still cancelled it. I wouldn't trust these people in my home for five minutes.
As an aside, their body odour was repulsive.
terrible liars and all contracted out
I decided to go with this company for end of lease clean, and spoke to man about what my apartment contained and answered every question they asked me. After getting 3 follow up calls to book I gave in and decided to go with them. I warned them that I only had that afternoon before needing to return key. The minute the contractor company came they were appaling and disrespectful including walking into property and just complaining left right and centre about laundry wasn’t on the package, that bbq was too big, that this was a duplex and that I ...didn’t advise them in the note so they needed to charge me more. It was disgusting how they were just putting every excuse to get more money for the job. Then they refused to do job unless I accepted more fees. After contractor wanting me to call the company vs him, he continued to walk around and say well are you going to pay more because if not it’s not worth me doing this job and I’m going to leave!!! What extortion and I even said I had no other options as had to give back keys that same day. This company is disgusting liars, unorganised, all contracted out to other companies that are disrespectful, unreliable and will ask to charge you more. In the end I chucked them out and found last minute cleaner.
Questions & Answers
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
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