Reviewer Photos & Videos
- NSW, Sydney - Cleaning
Dont use this company.
This has to be the worst experience I have had with end of lease cleaning. Please do not use this company. I hired this company after reading some decent google reviews. However, this company outsources the job to other cleaners. They sent 3 guys who were so unprofessional and worst cleaners I have ever encountered.
This company is not very clear what they include as part of end of lease cleaning and is rather confusing. The quoted me $465 and when I told them I got quotes closer to that rate with other companies, he reduced it to $395....That should have been a warning sign. When the cleaners turned up, they started to up sell. There were a few marks on the wall which obviously can be wiped off with a cloth. The guy was trying to convince me to sugar soap the entire walls of the apartment and charge me around 135 dollars more. Things got interesting as I refused the service. He said he won't do any of the walls and spot cleaning is not included. The next thing the guy tells me that I don't need to inspect the place after they clean the apartment. If I still insist on it, he will not come back after the final inspection of the apartment by the real estate agent and he does not guarantee my bond back . He was hesitant to tell me the time he will finish off. When I rang the head office and complained, he finally told me to come and see the place. As expected, the work was very mediocre. There were smudge marks on the windows, water seeped to the carpet near the entrance to the apartment and the kitchen tiles were very poorly cleaned with oil stains left behind. They also damaged the ensuite cabinet, which I sent the pictures to the head office which I got no reply. When I told him about the mediocre work, he was not really interested in cleaning it. I told him I will take this up to the head office. I finally told them to leave because they were not interested and was sick of arguing with them. When the final inspection was done, there were a few more problems found during inspection. When the guy turned up, he was going to charge me 135 dollars to do the walls. Again, I told them that the wall had a few marks which just can be wiped off. The head office was not interested and told me that is the price. Finally I had enough of this scam company which sends unprofessional cleaners. I will be trying to complain to the Consumer Commission (ACCC) about this company because I will lose some of the bond money. I include some the pictures that I sent to fantastic cleaners after the completion of the jobs.
Not worth the $$$
I paid for an end of lease clean and told it would take at least 3 hours. There were two males and they messaged at 2 hours saying they were finished. Upon return there were obvious things not cleaned and I could see dirt and dust. I asked about them and they went downstairs and got 1 cloth and gumption. They attempted to clean the bathtub, windows, mirrors, cupboards they missed with the one cloth. When they left I found more dirt and dust inside cupboards and on the floors, as well as windows (they had closed the blinds so I wouldn’t see) tha...t weren’t cleaned. I decided to clean it myself rather then needing to get them back a third time! They said to me at the start it would be an easy clean because it was so small and I had looked after it. Paying 250$ for 2 hours end of lease clean you would imagine no dirt or dust found..... not the case. It was an older building/apartment so it was like they though it wouldn’t matter. Not very professional. I made a complaint with the company and as a token of a small apology they offered a 30$ voucher .... I will not use them again. Be mindful and have low expectations.
**Use another service!**
**Do Not Waste your time and Money!**
Booked End of lease cleaning service. Cancelled twice at short notice 2 days in a row. I had to pay 2 extra days rent. Choose another cleaning Service.
The offered me a 20% discount. Didn’t actually give me 20% off and already had a preauthorisation on the full amount.
Then eventually the cleaners came did the job. And emailed after and said.. we can’t offer a 72 guarantee as advertised.
PLEASE DONT USE THIER SERVICE.. it looks all nice when you book, but this is the worst experience I had dealing with a cleaning company.
Definitely Not Fantastic!
Definitely not fantastic. I turned down other cleaner companies just to hire these cleaners. They get you to choose a specific time on their website scheduling when you book your job so I chose the free time slot of 11am. On the day the cleaning was meant to be completed at 11am they messaged me saying they wouldn't be able to come until 3.30pm, they finally turned up after 4.30pm then wanted to charge me another $150 on top of the original quotation. They wasted most of my day having to wait around for them at home and then expected me to pay ...nearly double the original quote. Definitely wouldn't recommend this company to anyone. I see there was another recent review on here that was exactly the same, I wish I had seen this before I had hired them. Do not even bother with this company. Now I have to go find another cleaner company which is reliable and will do the job as quoted.
Worst service Fantastic Services! Do not waste your money or time!!!
The cleaners arrived 2 hours and 18 minutes late to the booking! Booking was for 9am they arrived 12:18pm! When they finally arrived cleaners said they needed more money to complete end of lease cleaning because unit was not clean? Which unit is clean at end of lease cleaning after furniture is removed? Why would I book they to clean a clean unit in the first place? Very disappointing and they took my money upfront and did not do the job. Getting my refund was not easy many, many phone calls was made. Please be careful of people who promise but do not deliver!!!
Great Customer Service
Although we didnt have a smooth start to my experience with Fantastic Services, they went above and beyond with rectifying my complaint and I am very satisfied with the service I received.
- NSW, Sydney - Cleaning
Dont trust companies with descriptive adjectives in the title..
Worst ever! Worst clean, worst customer, worst attitude.I hope this is clear enough to save others...
Every aspect of the experience was awful. They spent more time on phone explaining what they would not clean in an end of tenancy clean than what they actually spent cleaning. Nothing was even at a level of a bad domestic clean. And then I spent untold hours on the phone demanding a reclean in line with their policy guarantee, which they reluctantly accepted, and sent just one person after promising no less than two. This company is excellent ...at one thing: promising one thing and doing the opposite. This brought the clean to the lowest possible level you could even consider trying to call an end of tenancy clean. With the amount of hours spent with them collectively on the phone after two weeks I could have single handedly cleaned place and not given to these guys.
- NSW, Sydney - Cleaning
This was the first time I used Fantastic services. I wanted to have my leather lounge (2 three seaters and 1 chair) cleaned. They wanted $424 at first, but agreed to charge $350 if I become a member. They subcontracted the job to another cleaning service who had subcontracted again to another person. The cleaner who turned up spent one hour to wash the lounge and then used a shampoo. The lounge is cleaner than before but only marginally. I think $350 cash for a one hour job, something that I could easily do myself is not worth it.
The worst service I've ever had. And I had Telstra.
This company is a total rip off and should never be hired. Please never use them.
Bad cleaning, bad service, total incompetence. I cannot believe these guys. Avoid like the plague!!!
Don't use their cleaning services!
The cleaners allocated to us were completely clueless and it is an absolute miracle that we haven't floated away with all of the water left in the cupboards (?), on the walls and floor of our ensuite!
Don't use them unless you want to throw $260 away (2 bed/2 bath unit)...
- NSW, Newcastle - Cleaning
Never on time, Trick you into signing into a membership
They were always late or wanted to cancel last minute. didn't speak any English which was even more frustrating. Got tricked into buying a membership for discounts knowing i would never make my money back.. AVOID
Lovely friendly couple did a Fantastic job cleaning my unit yesterday. They were on time, cheerful and cleaned all surfaces in all rooms. I would recommend Fantastic to my friends.
- NSW, Sydney - Cleaning
Worst service ever - no one cares and responds -
I am your latest victim of your substandard and pathetic end of lease cleaning which was on on 21st June Ref. #19053003TAM at U 52 147-151 Talavera Road Marsfield 2122 . The cleaners did a below average job and I told them then and there that my agency will not accept this. As expected we were asked for a re-clean. When we approached your team to avail the guarantee which you promise of re-clean , your Agent [name removed] was extremely un pleasant said they cannot do anything. He some how convinced us that if we use another cleaner to complet...e the pending work , they will cover for the additional charge. We payed $200 for Home Clean and $ 150 for carpet clean and now when we are asking for our money , your staff is the rejecting that claim and offering only $100 . Is this the way you treat your customers ? I have been double crossed by your staff who does not care even once for the customer who has been false made to pay double the amount. I have asked [name removed] to transfer me to a supervisor and he does not do that. NOR anyone has bothered to call me back. It’s been 2 weeks and action has been taken by your team. This is the worst customer experience we have been given ever. Can someone from your management call me and explain what is going on ?
Awful service, avoid at all cost.
Had problems with them even before cleaning began. Told them when booking as I had already moved out they would need to pick up the keys from the real estate agent. Was told this was not a problem. On the day this memo was not passed on the cleaners didn't know they had to pick up the keys. Was told further more that would be an extra $30. Was outraged that I was not informed, the cost was then waived. The cleaner was extremely rude to my husband and has an awful phone manner. The clean was not done properly just received an email from my agent with photos which showed the spare bathroom was not cleaned along with many areas which were missed. Agent wants to charge me $176 to fix the areas that the cleaner missed.
I would highly recommend this company, very efficient, reliable service, kept in touch prior to arrival and also while cleaning our apartment. They have done a great job and we would use them again.
Questions & Answers
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
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