- Verified customer
Poor cleaning standard.
This was months ago, but I figure I should write a review.
We moved house and didn't have time to clean it ourselves so we decided to try some professionals cleaners. We found fantastic cleaners on google, they were one of the first links with a price. So we hired them to do a end of lease clean with carpet steam cleaning.
Agency feedback said it looked like it hadn't even been cleaned. Agency send me the pictures and I have to agree. Lots of areas looked like it hadn't even been touched.
They said they will send someone in to clean it. ...
- Verified customer
Appalling! Will never use again
Choosing fantastic service to do my end of lease cleaning was the worst decision I have ever made.
They said they guarantee the job to be done but the second they took your money, you will have a really hard time getting ANY re-attending or communication if the job is not done properly. The following is lengthy.
The cleaners arrive on the property between 0900 and 1000 in several waves on 29/03.
No cleaning is commenced prior to 1200 as I was informed by one of the staff that "the people with the equipment haven't arrived yet". I was assured b...
Shocking, Never again!!
Just a had my mattress cleaned by fantastic cleaners.. hands down the worst experience. Mattress still has every little stain, smells like wet clothes.. no deodoriser.. NOTHING!! Rang them to tell them I wasn’t happy, the representative said they don’t do deodoriser, but when I made the booking , they said that was part of the deluxe package, they said they’d call back, no call, no nothing. I wish I paid that little bit extra for electro dry. Never ever again!
Diligent & Good Service
Nikhil & Manpreet were sent to assist with our moving out cleaning and kudos to them; we had 2 bedrooms and 2 bathrooms, 1 balcony + carpet steaming, etc all the works. They cleaned from 9am till 4pm, detailed with their cleaning and followed up with areas that were difficult to clean, making sure everything was to the expected condition.
Would definitely recommend fantastic cleaners to our friends!
- Verified customer
My wife and I recently moved into a property which had been left in an extremely dirty state by the previous occupants. Given this, I called Fantastic Cleaners and explained how a very thorough clean was needed, particularly in the kitchen which had rancid food smeared all over it, especially on and around the oven. I also told the consultant that the cost was not an issue - I just wanted our new home to be clean. He assured me that 2 cleaners for 2 hours plus a Professional Oven Cleaning would do the job at a cost of $310.
When the cleaners...arrived at 12pm they asked what needed the most attention. I again explained that the kitchen was in the most appalling state, as well as the bathroom. The cleaners went to work, however I began to notice that one or the other would disappear for 10 minute increments at a time. Despite this, at exactly 2pm they told me that they had finished. I noticed that not only had the windows been left uncleaned but the rest of the clean was average at best and, most significantly, THE FOOD IN THE KITCHEN HAD REMAINED!! At this point I called the customer service number and explained the situation. I also noted that despite booking for a 'professional' over cleaning IN ADDITION to the 2 cleaners for 2 hours, the cleaners had included the oven clean within the 2 hour timeframe. The consultant then spoke to one of the cleaners. After hanging up, the cleaners then agreed to clean the windows. As this was occurring, a Fantastic Cleaner 'quality control' representative arrived at my property. I explained to him what had happened and asked him to join me in the kitchen. At which point I pointed out the food still left everywhere. Worse still, we both wiped thick grease and grim with our hands from the exterior of the oven - this after the so-called 'professional' oven cleaning. He agreed that the oven would be re-cleaned. After stepping out and returning to my home, the 'quality control' representative told me that the oven had been re-cleaned, however, the food could not be removed due to potential 'damage'. The cleaners then promptly asked for payment and left. My wife and I have now been left to re-clean our home. Despite the cost and advice of the 'professionals' from Fantastic Cleaning we have been able to remove ALL the food in the kitchen WITHOUT any damage and continue to find other areas of the home supposedly 'cleaned' to be covered in dirt. I cannot stress enough how NO ONE, EVER, should hire Fantastic Cleaners!!!
- Verified customer
Spring clean was excellent.
Booked a Spring Clean with Fantastic Cleaners. The two men were polite, courteous & provided an excellent clean of my home. Would have them back. I would highly recommend this company for cleaning.
Review collected in partnership with Fantastic Services
Mohit attended this morning to clean my oven, he did a fantastic job with an old dirty oven, it was sparkling when he left, great job. The oven and racks were cleaned and were like new, great customer service, i will be using fantastic cleaning services again as they did a good job, if you want your oven cleaned highly recommended.
Absolutely disgraceful. Watch out for over the phone quotes.
I called for an over the phone quote for window cleaning . I explained every window in the home and got a quote for $99. When they came out to clean the Windows they quoted me $280 saying that they misquoted me the first time. What a descrepancy !!!! What a waste of my time !!! Did they think that once they were here I would settle to pay an extra $181.00 ??? Appalling service.
Perfect cleaning job, quick fast and efficient.
Great job by the guys who turned up on time and worked through the list of scheduled items. Mohit and Bobby were quick but still their job was thorough and well done.
Will be definitely booking a lot more of their time in the future. Thanks guys for a job well done.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.