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Fantastic Services VIC, Melbourne - Handyman

Fantastic Services VIC, Melbourne - Handyman

4.5 from 26 reviews

He did a great job

He took the time to understand the problem before he arrived which was essential to fixing the problem. All the Doors presented different problems which he fixed thoroughly and this was a great job

Customer Service
Job Satisfaction
1 comment
Dear Joe, Thank you for providing us with your feedback regarding our handyman's work! We will make sure to pass on the good words to him! Let us know if we can assist you with anything else! Kind Regards, Fantastic Services

What a positive experience

I had an external door which would not lock, so I needed to have it fixed urgently. To my delight they arrived at my door within about two hours of booking the job. Medad and his assistant were polite and very easy to work with, efficient and did a really good job of fixing the door and kept me informed of their progress, nothing was too much trouble. I'll definitely be using this company again and based on my experience would highly recommend them.

1 comment
Dear Trish, Thank you for providing us with your feedback regarding out handymen's work! We will make sure to pass on the good words to them! Let us know if we can assist you with anything else! Kind Regards, Fantastic Services

Very professional and reasonable

Can't expect more from a Handyman and for the price being paid. I would suggest the client to send them the pictures and clearly describe upfront on what is being expected.

1 comment
Dear Naresh, Thank you for providing us with your feedback regarding our handyman's work! Let us know if we can assist you with anything else! Kind Regards, Fantastic Services

Great Painting and General Repairs

Once again Fantastic Services has done a terrific job. Medad is very professional and worked hard all day. Nothing too much trouble. He's always puntual and keeps you in the informed. Windows all sanded back, filled and oiled. He fixed our side paling fence while waiting for the oil to dry! I’m very impressed with Fantastic Services and Medad. Fantastic Services, you have never let me down. Again one very happy customer.

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1 comment
Dear Chris J, Thank you for providing us with your feedback regarding out handyman's work! We will make sure to pass on the good words to him! Let us know if we can assist you with anything else! Kind Regards, Fantastic Services

Hassle free cleaning

A team from Fantastic came to clean our oven, bar-b-que and rangehood. They were prompt and reliable, arriving on arranged time and date. A text message alerted me to their arrival before they had even knocked on the door. The team were thoughtful of floors and other surfaces around the appliances. Throughout the process they discussed any potential issues or requirements with us before proceeding. Our barbecue had been performing poorly and I had hoped a clean would resolve all issues. The team leader checked how the barbecue functioned for me post cleaning and advised possible causes for any remaining issues. When they left we had a clean oven rangehood and barbecue as well as a barbecue that had improved performance and there was as no cleaning mess left behind. The team were speedy, efficient and professional and well supported by their team leader. I was comfortable having them in my home.

1 comment
Dear Needing a hand, Thank you so much for your kind words! Nothing makes us happier than hearing that we have managed to meet your expectations and deliver a quality and hassle-free service. Kind Regards, Fantastic Cleaners

brilliant clean

Our oven, stove top and vent look wonderful. I'm very happy with the job done and have no problem recommending them.

1 comment
Dear June, Thank you for sharing your feedback with us! We are glad that we have been able to help out with the cleaning and you are happy with the results! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic Cleaners

High quality work

Once again Fantastic Services have made me very very happy. Dan and Manu were professional and worked hard all day. The guys were friendly. Turned up on time. BBQ, range hood, stove, oven, splash back and windows are are all sparkling. I’m very impressed with Fantastic Services and Dan and Manu. Fantastic Services, you have never let me down. Again one very happy customer.

1 comment
Dear Loulou, Thank you for providing us with your feedback! Our team will be delighted to hear that they have been able to meet your expectations and assist you with the cleaning in the best way possible! Please let us know if there is anything else that we can do for you! Kind Regards, Fantastic Cleaners

Fantastic!

Oven & stove top cleaning: efficient, on time & well mannered. Fantastic result. Look like new. Definitely recommend for reliable, high quality work.

1 comment
Dear Judy Goulding, Thank you for your kind feedback! We are so happy to hear that you are satisfied with the results of the cleaning! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic Cleaners

Great service and results!

Have only great things to say about the oven cleaning job that was delivered. Wonderful service and advice on continued maintainence of my oven. I will definitely use this service again!

1 comment
Dear David Dangerfield, Thank you for sharing your feedback with us! Your kind words really mean a lot to us and they are the power that motivates us to keep doing our best for our customers! We will be happy to hear from you again soon! Kind Regards, Fantastic Cleaners

Hard Sell and Pressure Tactics

Have used their oven cleaning service twice before (in 2015 and 2017) and been pretty happy with it.

However, when I booked another oven cleaning through the app this morning I was called back "to check the address".

Instead I was given a hard sell and pressured to sign up with their Fantastic Club ($69 for a year in return for 10% off everything I book). I repeatedly told the caller that I didn't want to sign up only to hear her reiterate her pitch of "but it will reduce your bill for the service you just booked from $294.00 to $275! Don't you want to save money???" again and again.

In the end I actually had to lay out the the math for her. $294 - $275 = $19 in savings on this booking. I only book with them once a year - if that. Thus $69 for a year won't actually save me any money.

Only then would she actually proceed with the rest of the call.

If they don't actually do a good job this time, I won't use them again. It's not worth the hassle.

Edit: The job went well - oven was clean and the fridge and freezer were clean too. The freezer was left open though, thankfully I was home to check on it before the cleaner left.

I had a call back when the company saw this review and they offered me a $30 cash back in apology for the hard sell over the phone.

All in all, the service was okay. Since they *say* the phone call was one off, I'll use them again in the future and see how it goes!

1 comment
Dear Phlebas, Thank you for sharing your concerns with us! We apologise if we have caused any inconveniences with the situation at hand! We are thankful for giving us a chance to make a follow up and come to an agreement! We will be more than happy to make it up to you in future when you decide to give us another chance! Let us know if we can assist you with anything else! Kind Regards, Fantastic Cleaners

So happy with my ‘new’ oven!

I really did not think it was possible to get my oven looking like this after a few years of neglect but amazingly I have now got a pristine oven and rangehood looking brand new. Amazing job. Thank you!

1 comment
Dear Diane, Thank you for your kind words! We are truly happy to see that we have been able to assist you with the matter of the cleaning! Don’t hesitate to get back to us if you need any further cleaning organised! Kind Regards, Fantastic Cleaners

Good customer service

UPDATED 22/4/18
I booked a professional oven clean. Unfortunately my oven was damaged during the clean which resulted in $500 worth of repair bills plus the original cost of cleaning which was $153. I have used their services previously for for other cleaning jobs and had been satisfied. I had multiple emails and phone calls with the office at Fantastic Services regarding my oven damage. It took multiple emails and phone calls and initially I felt they they showed poor customer service and were not accepting responsibility for damage. Since then on 20/4/18
Fantastic Services Customer Services have taken my concerns seriously and kindly offered to compensation for oven damages. I very much appreciate this

1 comment
Dear A.C, Thank you for providing us with an opportunity to rectify this matter! We would like to offer our sincerest apologies for any hassle caused. Please advise us if there is anything else we can assist with! Kind Regards, Fantastic Cleaners

Gutters cleaned without hassle

Service was great. Technician was delayed but kept us informed. Arrived when expected and had all gutters cleaned just over an hour. Photos were taken before and after and shared with us before making payment.


Filthy barbeque

Arrived exactly on time. My barbeque was so dirty I felt ashamed when I showed it to the gentleman. I was so surprised 2 hours later when I looked at it it was as new! Amazing effort. No extra charge! Fantastic service. I was so impressed!

Very unprofessional - They cancelled my appointment

I had booked for cleaning oven, stove & rangehood for 8am Monday morning. I received an email at 2.30pm Sunday advising my appointment was cancelled. They did not try to contact me by phone & I had to ring to find out why it was cancelled. Totally inappropriate since I took an annual leave day off work to have several services by a couple of companies in our home. They have also put a hold on my credit card for the amount of the service to which they have not turned up to. I will seek another company to do the work. Not happy"Jan".

1 comment
Dear Wendy, Thank you for the time spent discussing the matter, and again apologies for the inconvenience caused. We are happy that the issue has been resolved and the amount is back at your disposal. Hopefully, you will consider using us in future. Regards, Fantastic Cleaners

Great service, good price, reliable and did a great job!

I was very impressed with this service, we had our oven cleaned and the cleaner did a fantastic job! He was polite and on time, I would recommend this service.


Great work !

Sam, the magician, did the job for us and what an amazing job he did ! Can't believe how new the cooktop, grill, and oven looks now ! Would definitely recommend them highly!


Oven Clean

Did and amazing job very happy, will definitely get them again. The oven looks brand new and needed to be done will make sure we get them from no on to keep it looking good.


Brilliant Job

Incredibly efficient, professional, well run organisation. Communication was excellent, as was the service provided.
The technician who attended my home was polite and respectful, and did a brilliant job, leaving me as a very satisfied customer.


Excellent job!

Very happy with the professionalism and cleaning of my oven. It looks like brand new. Very easy to book and arrived early after contacting us by phone first. Would thoroughly recommend to family and friends.


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Details

Fantastic Services VIC, Melbourne - Handyman
CategoryServices and Handymen
Contact Number 0370186603
Email Address office@fantasticservicesgroup.com.au
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