He did a great job
He took the time to understand the problem before he arrived which was essential to fixing the problem. All the Doors presented different problems which he fixed thoroughly and this was a great job
What a positive experience
I had an external door which would not lock, so I needed to have it fixed urgently. To my delight they arrived at my door within about two hours of booking the job. Medad and his assistant were polite and very easy to work with, efficient and did a really good job of fixing the door and kept me informed of their progress, nothing was too much trouble. I'll definitely be using this company again and based on my experience would highly recommend them.
Very professional and reasonable
Can't expect more from a Handyman and for the price being paid. I would suggest the client to send them the pictures and clearly describe upfront on what is being expected.
Great Painting and General Repairs
Once again Fantastic Services has done a terrific job. Medad is very professional and worked hard all day. Nothing too much trouble. He's always puntual and keeps you in the informed. Windows all sanded back, filled and oiled. He fixed our side paling fence while waiting for the oil to dry! I’m very impressed with Fantastic Services and Medad. Fantastic Services, you have never let me down. Again one very happy customer.
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Needing a hand
Hassle free cleaning
A team from Fantastic came to clean our oven, bar-b-que and rangehood. They were prompt and reliable, arriving on arranged time and date. A text message alerted me to their arrival before they had even knocked on the door. The team were thoughtful of floors and other surfaces around the appliances. Throughout the process they discussed any potential issues or requirements with us before proceeding. Our barbecue had been performing poorly and I had hoped a clean would resolve all issues. The team leader checked how the barbecue functioned for me post cleaning and advised possible causes for any remaining issues. When they left we had a clean oven rangehood and barbecue as well as a barbecue that had improved performance and there was as no cleaning mess left behind. The team were speedy, efficient and professional and well supported by their team leader. I was comfortable having them in my home.
Our oven, stove top and vent look wonderful. I'm very happy with the job done and have no problem recommending them.
High quality work
Once again Fantastic Services have made me very very happy. Dan and Manu were professional and worked hard all day. The guys were friendly. Turned up on time. BBQ, range hood, stove, oven, splash back and windows are are all sparkling. I’m very impressed with Fantastic Services and Dan and Manu. Fantastic Services, you have never let me down. Again one very happy customer.
Oven & stove top cleaning: efficient, on time & well mannered. Fantastic result. Look like new. Definitely recommend for reliable, high quality work.
Great service and results!
Have only great things to say about the oven cleaning job that was delivered. Wonderful service and advice on continued maintainence of my oven. I will definitely use this service again!
Hard Sell and Pressure Tactics
Have used their oven cleaning service twice before (in 2015 and 2017) and been pretty happy with it.
However, when I booked another oven cleaning through the app this morning I was called back "to check the address".
Instead I was given a hard sell and pressured to sign up with their Fantastic Club ($69 for a year in return for 10% off everything I book). I repeatedly told the caller that I didn't want to sign up only to hear her reiterate her pitch of "but it will reduce your bill for the service you just booked from $294.00 to $275! Don't you want to save money???" again and again.
In the end I actually had to lay out the the math for her. $294 - $275 = $19 in savings on this booking. I only book with them once a year - if that. Thus $69 for a year won't actually save me any money.
Only then would she actually proceed with the rest of the call.
If they don't actually do a good job this time, I won't use them again. It's not worth the hassle.
Edit: The job went well - oven was clean and the fridge and freezer were clean too. The freezer was left open though, thankfully I was home to check on it before the cleaner left.
I had a call back when the company saw this review and they offered me a $30 cash back in apology for the hard sell over the phone.
All in all, the service was okay. Since they *say* the phone call was one off, I'll use them again in the future and see how it goes!
So happy with my ‘new’ oven!
I really did not think it was possible to get my oven looking like this after a few years of neglect but amazingly I have now got a pristine oven and rangehood looking brand new. Amazing job. Thank you!
Good customer service
I booked a professional oven clean. Unfortunately my oven was damaged during the clean which resulted in $500 worth of repair bills plus the original cost of cleaning which was $153. I have used their services previously for for other cleaning jobs and had been satisfied. I had multiple emails and phone calls with the office at Fantastic Services regarding my oven damage. It took multiple emails and phone calls and initially I felt they they showed poor customer service and were not accepting responsibility for damage. Since then on 20/4/18
Fantastic Services Customer Services have taken my concerns seriously and kindly offered to compensation for oven damages. I very much appreciate this
Gutters cleaned without hassle
Service was great. Technician was delayed but kept us informed. Arrived when expected and had all gutters cleaned just over an hour. Photos were taken before and after and shared with us before making payment.
Arrived exactly on time. My barbeque was so dirty I felt ashamed when I showed it to the gentleman. I was so surprised 2 hours later when I looked at it it was as new! Amazing effort. No extra charge! Fantastic service. I was so impressed!
Very unprofessional - They cancelled my appointment
I had booked for cleaning oven, stove & rangehood for 8am Monday morning. I received an email at 2.30pm Sunday advising my appointment was cancelled. They did not try to contact me by phone & I had to ring to find out why it was cancelled. Totally inappropriate since I took an annual leave day off work to have several services by a couple of companies in our home. They have also put a hold on my credit card for the amount of the service to which they have not turned up to. I will seek another company to do the work. Not happy"Jan".
Great service, good price, reliable and did a great job!
I was very impressed with this service, we had our oven cleaned and the cleaner did a fantastic job! He was polite and on time, I would recommend this service.
Great work !
Sam, the magician, did the job for us and what an amazing job he did ! Can't believe how new the cooktop, grill, and oven looks now ! Would definitely recommend them highly!
Port Melb Bowls Club
Did and amazing job very happy, will definitely get them again. The oven looks brand new and needed to be done will make sure we get them from no on to keep it looking good.
Incredibly efficient, professional, well run organisation. Communication was excellent, as was the service provided.
The technician who attended my home was polite and respectful, and did a brilliant job, leaving me as a very satisfied customer.
Very happy with the professionalism and cleaning of my oven. It looks like brand new. Very easy to book and arrived early after contacting us by phone first. Would thoroughly recommend to family and friends.
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