Poor Customer Service
We engaged Fantastic cleaners to do our end of lease cleaning. We had to get them to reattend because the bathroom was not cleaned properly. There was still mould and soap scum left in the shower. We arranged for them to do a reattendance, which seemed all fine however; the cleaner that returned had picked up the keys from my real estate agent and dropped them off within an hour and a half. Our place is about 20 mins from the real estate agent. I got feedback from my property manager that there had been no change.
When I contacted Fantastic Cle...
Did a great job with the cleaning of my couch and chairs which were quite dirty. Polite and friendly service. I have no hesitation in procuring this company for future cleaning requirements.
Had my issue resolved
I was initially unhappy with the cleaning done by this company but management were good and responsive and gave me a partial refund. I was impressed by this. So I am giving 4 stars.
Very good clean throughout
Cleaners arrived on time and were very conscious with attention to detail. House was left extremely clean and smelled beautiful. Would definitely recommend to anyone else. Fantastic cleaners were fantastic.
Feel sure will be better next time
Did not have a positive experience or good outcome with oven cleaners for a number of reasons however there was immediate and good follow up by Fantastic Cleaners. They completely understood my issues and agreed that the cleaners in question needed to be more competent and professionally prepared. I understood that they outsourced some formation of their cleaners and so were sometimes not fully in control of the level of service and consistency they would like to be able to offer. They showed seriousness and consideration in offering me a refund which I accepted. In my experience they are a company that will listen on a one to one basis and have no problem engaging them again when I next have a need, perhaps not for ovens.
- WA, Perth - Cleaning
Ok but not great
Last time I hired you the cleaners were outstanding. Really the bathrooms were brilliant. This time the job was good but not great.
- WA, Perth - Cleaning
Good clean overall
The cleaners arrived on time and with their equipment. The unit looked clean overall but on closer inspection there were little details missed eg. The shower and bath have never looked whiter but the dust along the top of the tiles above the shower and on one of the skirting boards was missed. The floor was mopped but there were still small dirty spots left (which just needed a little extra pressure rather than just a brush over. In some instances they cleaned around things rather than lifting and cleaning the surface underneath). A little more attention to detail would have made it an excellent experience and worth the money that I paid.
Hit and Miss
When my baby needed to be in hospital for 4 months a friend got us 2 x cleaning services to give us a break.
The first clean was awesome, I had to rush to the hospital that day but the cleaners were accommodating and locked the door behind them but when I returned the whole house was spotless. They even let me know 30mins before they finished by giving me a call.
Unfortunately the second time I used them it was the complete opposite. Our house was very neat and just needed a light dust, vacuum, shower screen wipe down and mop. Our kitchen wa...
Dodgy service and price structure
Booked sofa clean online with photo attached of 1 couch (10%online booking discount not applied), called office to query why card charged prior to clean and discount as website confirms card to be debited after job completed. Told service charge below min (not stated anywhere in website) hence online discount not applied and price confirmed as per quoted amount. Rec'd call 45 mins prior to service from cleaner stating there will be an increase cost. Called office who said as a 2 seater couch its higher cost. When raised that photos and price c...onfirmed during 2 calls prev day, they apologised but insisted for higher spend. Have req auth to be removed and confirmation (confirmed they will) as price change within 1 HR falls outside of their own 24hr cancellation. May provide decent clean but dodgy management. Will go elsewhere with transparent and upfront fees. ***Update*** Following my initial experience I was contacted by [name removed] of head office who once familiarised herself with the matter confirmed the original price quoted on the website of $89 was correct, asked for photos of the sofa and arranged for cleaners to come out and honour the original cost. Cleaning booked for 11am and confirmed twice. Cleaners came 49 mins earlier asking if they can come up then. Confirmed no and time of job (had other appointment). 2 cleaners with doors and balcony open. Ended up with water everywhere (have floorboards) When asked if normal said it was big seems odd for steam cleaning. They were in and out in 20mins, said the cliche will dry in 4 hrs. 2 days later couch still wet so unable to sit and trying to try and not cleaned (patch on arm rest). When contacted by HO advised if experienced. HO asked for photos which were provided. HO arranged for another cleaner to come out and clean the sofa again at no further cost. [name removed] was very attentive, professional and followed through on all her actions which meant last Saturday a cleaner came and cleaned the couch again. This time he came at the agreed time (8am), cleaned the patch, there wasn't water everywhere and the couch was dry in the 4 hours quoted (not like first time where it was still wet 2 days later and after they left i had to mop up all the water before my floor boards could be ruined). To resolve the issue a credit was offered which i accepted. Will i use their service again....I don't know. If I'm desperate and have time to triple check everything before they come out and find out who the actual cleaner is- maybe. But i doubt it.
- WA, Perth - Cleaning
Initially hesitant because of the position of the element in the oven. But he cleaned it after chatting about it. A good job over all
Questions & Answers
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
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