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P. ButlerPerth, WA
1st Service with great Helping hand
This is my first time receiving service from Fantastic Services. Guys they arrived on time and very helpful in diagnosing the issues and recommending reasonable solutions. They are very thorough in the work and in cleaning up afterwards. No complain. Highly recommended.
1 comment
ScottPerth, WA
Thank you team work
It was very difficult to find a trustworthy company who can do a high-class job for us. Perfect Clean has definitely done a fantastic job & we are so happy with the work and your level of service. So thank you and please pass on our thanks to the cleaners who did all the hard work too.
1 comment
Mike D.Fantastic Services
Dear Scott,
Thank you for sharing your kind feedback with us!...
Read more We are pleased to see that everything went well with the cleaning and we hope to hear from you again soon! Kind Regards, Fantastic ServicesMelissa RayPerth, WA
Professionalism
Excellent work done today by Alex and his team. They turned up on time, job done well quickly and cleanly. Organized all my messy house. I will use them again after my next party.
1 comment
Mike D.Fantastic Services
Dear Melissa Ray,
Thank you for your feedback!...
Read more We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesFind out how Fantastic Services WA, Perth compares to other Services
Know better, choose better.
RobertPerth, WA
Excellent Service
This is the 3rd time I have used Fantastic Services and I will always choose them, they are excellent. Spotless house following their visit. I will definitely recommend them. Well Done!
1 comment
Mike D.Fantastic Services
Dear Robert,
Thank you for sharing your feedback with us!
...
Tennille StokesPerth, WA
- 3 reviews
I had upholstery cleaning
My couch went from dull to vibrant with the cleaning removing stains. I especially like how the dust ruffle came up, I will include pictures as an example of before and after
1 comment
Mike D.Fantastic Services
Dear Tennille Stokes,
Thank you for sharing your feedback with us!...
Read more We are glad to hear that we have been able to assist you with the cleaning in the best way possible! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic ServicesBeePerth, WA
- 2 reviews
- 1 like
Bad. Realtor had to resend new cleaners
My realtor was not happy with this vacate and carpet clean. They have had to resend their own cleaners which has been taken out of my bond, and I’ve paid fantastic services also.
1 comment
They have now also refused my bond unless I go back to the property and take photos which I can’t as the keys were handed in the morning after their clean. No reply to emails, no return calls. I lost $440 because of these guys
Poor Customer Service
We engaged Fantastic cleaners to do our end of lease cleaning. We had to get them to reattend because the bathroom was not cleaned properly. There was still mould and soap scum left in the shower. We arranged for them to do a reattendance, which seemed all fine however; the cleaner that returned had picked up the keys from my real estate agent and dropped them off within an hour and a half. Our place is about 20 mins from the real estate agent. I got feedback from my property manager that there had been no change.
When I contacted Fantastic Cle...
1 comment
Mike D.Fantastic Services
Dear Sheryl,
Thank you for taking the time to share your honest feedback with us. It has been passed onto the relevant departments to be reviewed and actions to be taken. We would like to thank you a...
Read mores well for giving us the chance to try to rectify the situation with the initial End of Lease cleaning service you booked with us. We hope to have helped you with the cleaning of your new place as well. Do not hesitate to contact us for any further help or future cleaning services that you may need.RobinsonPerth, WA
Thank You Guys!
From initiating the job via customer service to the job being completed I cannot fault these guys, very professional, well-mannered and they take pride in the work they do - I would highly recommend them!
1 comment
Mike D.Fantastic Services
Dear Robinson,
Thank you for your feedback!...
Read more We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesJackyPerth, WA
High Standard
I am a Property manager and I have used numerous cleaners from various companies in the past years but I tried this time with emergency short notice at a company called Fantastic Services, they did the cleaning right away and did really good job, Professionalism and high Standard.
1 comment
Mike D.Fantastic Services
Dear Jacky,
Thank you for sharing your feedback with us!...
Read more We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesFind out how Fantastic Services WA, Perth compares to other Services
Know better, choose better.
WoodyPerth, WA
4 month service
I have been using fantastic services for Past 4 months as regular housekeeping, I have lovely cleaners who is reliable and does a great job .I am really happy with the service and will definitely recommend.
1 comment
Mike D.Fantastic Services
Dear Woody,
Thank you for providing us with your feedback!...
Read more We appreciate the fact that you have taken some of your personal time to share it with us and we are glad that we have been able to make you another happy client of ours! Let us know if we can assist you with anything else! Kind Regards, Fantastic ServiceHappy TraceWheatbelt, WA
Fantastic Service
I am very happy with the House Cleaning from Fantastic Services today, 2 Cleaners they come to clean my house, they did all the things that i wanted to, they come on time. i will definitely like to recommend Fantastic Services and my next service will be from same team from Fantastic Services.. WEll DONE!
1 comment
Mike D.Fantastic Services
Dear Happy Trace,
Thank you for your feedback!...
Read more We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic Servicesrajesh k.
- 2 reviews
Horrible end of lease cleaning . Never go for them
Everything from start of booking guaranteed by definite guarantee for 72 hours with no limitation in hours of work done to do the cleaning . On the day of cleaning the sick tractor came with saying that almost nothing can be done to perfection so he can’t give guarantee and he is paid less by the company and he needs to bring more people . At last three bedroom house with study , kitchen, living room ,laundry and two bathrooms done in less than four hours . It did not look like end of lease cleaning rather a normal cleaning done at home . Rea...
Read morelly disappointed with such a horrible service and moreover money is deducted a week before the day of cleaning so u can’t claim anything too . They are also not in Australia but from Bulgarian managing administration from there . As told by the subcontracton1 comment
Mike D.Fantastic Services
Dear rajesh k.,
We appreciate that you have taken the time to share your honest feedback with us. On very rare occasions, the price should be amended on site if the layout or the condition of the pro...
Read moreperty differs from the one described over the phone or online. As for the advance payment, credit cards are pre-authorized in order to secure the slot and the payment of the booking. We would like to thank you for letting us re-do the cleaning. We hope your Agent is satisfied after we reattended. We remain at your disposal for any further assistance.LennyPerth, WA
Frauds
After paying $450 three weeks in advance for an EOL clean with no time parameters, the cleaners rocked up and said the price was wrong and they needed more money. THey basically gave my townhouse a quick vacuum and a mop and went on their merry way. The property agent then charged me an additional $464 for substitute cleaners to come in. The worst part, it is impossible to contact head office and make a complaint.
Do not use this company. They are genuine crooks
2 comments
Mike D.Fantastic Services
Dear Lenny,
Thank you for providing us with your feedback and with the opportunity to make a follow up on the situation!...
Read more We apologize for the inconveniences caused with the service and we would really like for us to be able to work things out in the future! We remain at your disposal should you require any further information or assistance from our side! Kind Regards, Fantastic ServicesYou apologise? Are you kidding? As you are aware, The matter is still with the ACCC. Pay the refund and the matter will be dropped. But don’t insult me by coming on here and offering a token apology.
Worst experience
I booked this for End of Lease cleaning, but it was just terrible. there were many stains left and their garbage was left in my bin box. when I booked it was said that the cleaning would be completed around 3pm but they left at 1pm. I will never use this company and won’t recommend any of my friends.
Good Job
Did a great job with the cleaning of my couch and chairs which were quite dirty. Polite and friendly service. I have no hesitation in procuring this company for future cleaning requirements.
1 comment
Mike D.Fantastic Services
Dear Madge,
Thank you for sharing your feedback with us!...
Read more We are glad to hear that we have been able to assist you with the cleaning in the best way possible! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic ServicesFind out how Fantastic Services WA, Perth compares to other Services
Know better, choose better.
HannahPerth, WA
- 3 reviews
Excellent Service
Punctual, thorough carpet cleaning service , fast
Had an opportunity to review the word done and was satisfied Thank you very much will use this company again in the the the future
1 comment
Mike D.Fantastic Services
Dear Hannah,
Thank you for your feedback!...
Read more We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesJoanne V.Perth, WA
Perfect job
Divram arrived on time, he was polite and efficient. He cleaned the carpets and some couches and chairs. The finished job was great. I have no hesitation in recommending this company.
1 comment
Mike D.Fantastic Services
Dear Joanne V.,
Thank you for your feedback!...
Read more We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesA M.Perth, WA
Do not use this company! Waste of time, money and worst experience I have ever had.
I used this company for an end of lease clean and at this stage I was 6 months pregnant. When I booked the clean what I was initially promised and what I paid for did not reflect the receipt and had items missing from it. I called back and they gave me a whole heap of items that would not be included in the clean. When I told them that’s not what I was initially told, theY told me that I was assisted by a trainee and was given incorrect information. I had to go with it as the clean was booked for the next day.
The cleaners told me they were on ...
3 comments
Mike D.Fantastic Services
Dear A M.,
Thank you for contacting us....
Read more We do hope that after discussing the matter with our customer care team, they were able to clarify everything. Additionally, it would be great if you can accept the compensations provided, due to the issues, as a small token of apology. We remain at your disposal, if there is anything else that we can assist you with! Kind Regards, Fantastic ServicesDear Mike D,
I have not discussed this matter with your customer care team as I have not had a call from any representative.
This is an example of another lie made up by your company.
Mike D.Fantastic Services
Dear A.M,
We appreciate your privacy and we have not bothered you with phone calls after you requested to have your details deleted....
Read more As a company, we aim at full client satisfaction and that includes trying our best to resolve amicably any disputes raised by our clients. Therefore our team has proceeded with their attempts to address your concerns and offer a fair solution over email. We are grateful for your time and responses over the course of the last week. While we understand the initial inconvenience can not be erased, we were hoping that the offered compensation has shown that we intent on assisting in the best way we can. Please accept our sincere apologies once again and rest assured that our team is still at your disposal. Kind Regards, Fantastic ServiesAByrnePerth, WA
- 2 reviews
Worst experience I have ever had with a company.
I booked fantastic services to do a vacate cleaning on a property I was moving out of. They were booked to arrive at 9am. The night before they text and moved it to 3pm. At 3pm no one arrived and after waiting and contacting them they said they wont be there until 4.30! At 4.30 the cleaner rang and said they wouldnt be there until 6. I spent the next hour trying to contact a manager at their office to see what was going on. They wouldnt put me through to a manager and kept saying a manager would call me back in a few minutes. No manager ever ca...
Read morelled me back. At 6pm, the cleaner called and advised she didnt have time to come at all. So I was left with no notice to find someone else as I had to give back the keys the following morning. And to make it even worse, they have charged me $379 although they never even showed!!!! No manager has called me to apologise, to follow up on my complaint or to advise they will be giving me back my money.1 comment
Mike D.Fantastic Services
Dear AByrne,
Thank you for your patience with having your case followed up on by our customer care team....
Read moreAgain, please accept our apologies for the issues and inconvenience caused. We do hope that the compensation provided is satisfactory and we will be able to provide services for you in the future. Kind regards, Fantastic ServicesRobertPerth, WA
Had my issue resolved
I was initially unhappy with the cleaning done by this company but management were good and responsive and gave me a partial refund. I was impressed by this. So I am giving 4 stars.
3 comments
Mike D.Fantastic Services
Dear Robert,
Thank you so much for allowing us to follow up on our missteps and we do hope that we will have you as a customer for the future as well. ...
Read more If there is anything else that we can do to assist you, please do not hesitate to contact us at any time convenient for you. Kind Regards, Fantastic ServicesYes I will give Fantastic another go when I next need a cleaner.
Mike D.Fantastic Services
Dear Rob,
That would be great! Thank you so much.
Questions & Answers
Littleflower A.asked
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
2 answers
Mike D.Fantastic Services
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
Kind Regards,
Fantastic Services
Littlefangel@yahoo.com.au
Details
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Mike D.Fantastic Services
Dear P. Butler,
Thank you for your feedback!...
Read more We are glad that we have been able to assist you with the cleaning in a professional and timely manner! Let us know if there is anything else that we can help you with! Kind Regards, Fantastic Services