Reviewer Photos & Videos
Dodgy service and price structure
Booked sofa clean online with photo attached of 1 couch (10%online booking discount not applied), called office to query why card charged prior to clean and discount as website confirms card to be debited after job completed. Told service charge below min (not stated anywhere in website) hence online discount not applied and price confirmed as per quoted amount. Rec'd call 45 mins prior to service from cleaner stating there will be an increase cost. Called office who said as a 2 seater couch its higher cost. When raised that photos and price c...onfirmed during 2 calls prev day, they apologised but insisted for higher spend. Have req auth to be removed and confirmation (confirmed they will) as price change within 1 HR falls outside of their own 24hr cancellation. May provide decent clean but dodgy management. Will go elsewhere with transparent and upfront fees. ***Update*** Following my initial experience I was contacted by [name removed] of head office who once familiarised herself with the matter confirmed the original price quoted on the website of $89 was correct, asked for photos of the sofa and arranged for cleaners to come out and honour the original cost. Cleaning booked for 11am and confirmed twice. Cleaners came 49 mins earlier asking if they can come up then. Confirmed no and time of job (had other appointment). 2 cleaners with doors and balcony open. Ended up with water everywhere (have floorboards) When asked if normal said it was big seems odd for steam cleaning. They were in and out in 20mins, said the cliche will dry in 4 hrs. 2 days later couch still wet so unable to sit and trying to try and not cleaned (patch on arm rest). When contacted by HO advised if experienced. HO asked for photos which were provided. HO arranged for another cleaner to come out and clean the sofa again at no further cost. [name removed] was very attentive, professional and followed through on all her actions which meant last Saturday a cleaner came and cleaned the couch again. This time he came at the agreed time (8am), cleaned the patch, there wasn't water everywhere and the couch was dry in the 4 hours quoted (not like first time where it was still wet 2 days later and after they left i had to mop up all the water before my floor boards could be ruined). To resolve the issue a credit was offered which i accepted. Will i use their service again....I don't know. If I'm desperate and have time to triple check everything before they come out and find out who the actual cleaner is- maybe. But i doubt it.
Damaged Stone Bench Top Lies and Lies and Lies
We organised the Fantastic Cleaning company to come out and clean an oven , the person they sent was young and inexperienced , the oven was left dirty and the young lady stained the bench top in several spots with the chemicals she used.
We called them and the supervisors came back and cleaned the oven again.
At first they told me that their chemicals cant damage the bench top then they accepted responsibility for the damage.
They promised they would either clean the bench top or replace it if it needed to be.they have done nothing .
They lied as nothing was done. Lies after Lies after Lies
- WA, Perth - Cleaning
- Verified customer
Initially hesitant because of the position of the element in the oven. But he cleaned it after chatting about it. A good job over all
Review collected in partnership with Fantastic Services
Rare Customer Service
It is refreshing that you can still get quality customer service in our fast paced society. I'm not talking about the quality of the delivered service, which was excellent, I am referring to the overall engagement with the customer during initial quoting, scheduling, execution and closure. Expectations were set and met; any deviation was accompanied by proactive communication in a timely fashion, making for a professional and satisfying experience. I will no doubt use Fantastic Cleaners' services again!
I wish I had seen these reviews before booking!!! never going back agai!n!!
My ignorance, I usually do read reviews, but They operate under a different name/franchise in Ascot Vale, and they had a couple of good reviews on Google+. So I thought I'll book their service. That's where the trouble started....
First off, Their booking operator made promises that were not delivered by the cleaning staff. No clear communication on what's included in the clean. He writes down areas as Living/Dining and the cleaning guys spend and hour arguing with me that the dining is not included. Who puts a dining table in a living room...? I had clearly said 2 stairs, he put in just one. In the end, they agreed to clean the stairs, but wanted more money to clean the dining area. I ended up not cleaning a bedroom, and paying $10 more. Next, the booking agent oversold me that there would be 2 guys sent and all furniture will be moved by them to do a thorough carpet clean. This was completely misleading. I knew there aren't many cleaners who lift and move furniture for Health and Safety reasons, but I'm annoyed about the operator promising me things he clearly knew would not be met - just to get the sale in. The cleaners did not even lift a finger to remove a floor mat from the carpet until I intervened and had to call the customer service manager to talk to them to get things done. They eventually moved some small items after deliberation, which I appreciate. Our carpets were mostly clean without any major issues, but had to argue hard to get certain spots deep cleaned. We have pets, and appreciated the quick dry vacuum before the wet cleaning process. I rate the overall carpet cleaning process 6.5/10. The agent who booked my service took my order for a garden clean, but no one showed up. He even sold me on a discounted rate for the service as my service with them was over $500. I had to spend 20 mins with an arguing with another agent who insisted that I did not make the booking. Strangely, the agent admitted (I think by mistake) that the gardener for the area was sick and was unavailable for 1.5 months. Somehow I ended up in the blame that the service was not booked. My partner and I had taken the day off work to get this done. Now we have to get this done separately!!! Next up: The kitchen and bathrooms deep cleaning jobs was extremely pathetic. I paid for 2 guys for 4 hours in total, and the job was done very very poorly. For the so called "deep clean" they were marks and stains and dust left unattended - I.e not even touched. Extremely poor attitude shown by the cleaners when we complained about their lack of attention to detail. They did not even bother to use a mop to clean the floors despite several reminders. All I got was a smirk remark that It will be done! They spent some time towards the end half-heartedly cleaning some areas agai which was not at all satisfactory, but there was not further point arguing with them, so I sent them back. I will go back to my regular cleaners like CheapAsChips, or KeentoClean who do jobs like 3 rooms carpet clean for $66 They are not the best, but at least, I get what I pay for - and comparatively they had done a far better job. I can get them to do the same clean twice for the same money. Reading reviews on this cleaners site and the rates they were charging, I was expecting a much more professional and in-depth service. Never ever going back to them again!!!
Charged me more than doube of the quote and all stains left as is
I accepted their quote of $105 for cleaning the carpet of 2BR+LIVING. But when the cleaner came in, he refused to do the work for that price and asked me to pay $240. After a negotiation, settled for $220 (I was desperate to get the cleaning done on that day as I had to move)
Worse than that, he was not able to remove any of the stains... he kept telling me - "no one in australia can remove these stains". Pathetic
Questions & Answers
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Mike D.Fantastic Services
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
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