Vacate cleaning.

Cons:
- Poor cleaning. Did not follow property condition report for their cleaning job.
- They were not able to get cleaners to come back and clean properly after (even though this is a service that is promised). Had to pay for other cleaners to finish the job.
- Difficult to contact (speak to a person for support) after setting up initial booking. They have a terrible web application for managing all communications after booking your service. Just call them and say you want to set up a new booking every time to get through to somebody.

Pros:
- Cleaners were on time on the day of the job, and were nice people

Terrible, Painful experience with this service. Waste of money and time. Poor Customer support.

I have used this company for end of lease cleaning of an apartment. After the property agent reviewed the cleaning, she sent a long list of items (more than 200 photos) to be re-cleaned. Cleaners claimed that they recleaned, but property agents office showed that they returned the keys in 30 minutes. Second review by property agent showed exactly the same items to be recleaned. so obviously those items were not taken care of. Proerty agent had to se...

***another update... *** After telling them I want a refund they are pressing for the same guy to come back. They tell me only HE can come back. I don't want him!!
I will never use this company again.

Get your subcontracted employees trained!!!!!!

So angry

**Update** I've since noticed after the fact that there is an awfull residue inside my oven. I ran my finger across it and it's grease!!!??? All over the inside door too. No idea what he sprayed inside but it looks and feels like it was not cleaned off properly
Have sent pics and lodged a complaint with the company. Not happy. Doesn't even look like it's been cleaned. **...

Very unreliable company and bad customer service. Had oven cleaning booked in advance and company telephoned me 15 minutes before they were due to arrive and cancelled due to staffing problems (late afternoon appointment). I have people viewing this property first thing the next day which I explained to them but they just said they were sorry but offered no solution to the problem. This is regardless of the fact that they have already taken my money as the job needed to be paid for up front. So summary: company take your money and then don't turn up. Apparently the refund is pending ........

We booked Fantastic Cleaners a week in advance in preparation for our 3 monthly lease inspection. On the day of our appointment, they showed up on time, leaving their equipment in the van. They came to look through the apartment, and told me they would return with their equipment.

They left, and never returned. They did not try to contact me, did not ring the doorbell, and did not answer any phone calls.

Very unprofessional service. We paid upfront a total of $352 online during booking for a full cleaning service.

Even more, their company...

My realtor was not happy with this vacate and carpet clean. They have had to resend their own cleaners which has been taken out of my bond, and I’ve paid fantastic services also.

Everything from start of booking guaranteed by definite guarantee for 72 hours with no limitation in hours of work done to do the cleaning . On the day of cleaning the sick tractor came with saying that almost nothing can be done to perfection so he can’t give guarantee and he is paid less by the company and he needs to bring more people . At last three bedroom house with study , kitchen, living room ,laundry and two bathrooms done in less than four hours . It did not look like end of lease cleaning rather a normal cleaning done at home . Rea...

After paying $450 three weeks in advance for an EOL clean with no time parameters, the cleaners rocked up and said the price was wrong and they needed more money. THey basically gave my townhouse a quick vacuum and a mop and went on their merry way. The property agent then charged me an additional $464 for substitute cleaners to come in. The worst part, it is impossible to contact head office and make a complaint.

Do not use this company. They are genuine crooks

I booked this for End of Lease cleaning, but it was just terrible. there were many stains left and their garbage was left in my bin box. when I booked it was said that the cleaning would be completed around 3pm but they left at 1pm. I will never use this company and won’t recommend any of my friends.

I used this company for an end of lease clean and at this stage I was 6 months pregnant. When I booked the clean what I was initially promised and what I paid for did not reflect the receipt and had items missing from it. I called back and they gave me a whole heap of items that would not be included in the clean. When I told them that’s not what I was initially told, theY told me that I was assisted by a trainee and was given incorrect information. I had to go with it as the clean was booked for the next day.
The cleaners told me they were on ...

I booked fantastic services to do a vacate cleaning on a property I was moving out of. They were booked to arrive at 9am. The night before they text and moved it to 3pm. At 3pm no one arrived and after waiting and contacting them they said they wont be there until 4.30! At 4.30 the cleaner rang and said they wouldnt be there until 6. I spent the next hour trying to contact a manager at their office to see what was going on. They wouldnt put me through to a manager and kept saying a manager would call me back in a few minutes. No manager ever ca...

If I could give no stars I would!

First they rang an hour before the clean to reschedule for another day. Secondly, its website states that the whole of the oven would be cleaned. When I pointed out that they had missed the top of the oven, one of the cleaners became argumentative stating "it is impossible" and "we don't clean the top of the oven"- this is utterly ridiculous, why would I employ cleaners that don't clean the top of the oven!? I then reminded them about the website and was then told "it is not my problem". The female cleaner ...

I had a long standing house cleaning booked for our house. We are selling the house and moving interstate. I had limited time available due to work commitments. I had a booking for 15:00 for 2 hours. 15:15 came and went. I called and asked what was happening. I was told that the cleaners would be there between 15:00 & 16:00. That in it's self was not acceptable as I had other commitments for 17:30. The guy then called back and came up with some excuse and that the cleaning team wouldn't be able to attend. Keep in mind, I booked the cle...

I booked these guys for my end of lease clean. The gentlemen I spoke to over the phone seemed polite and professional, so I thought I was going to get that same service all round-- not the case. The cleaners seemed to rush through the job, the bathroom in particular looked completely untouched afterwards. I had to re-vacuum and re-wipe over all surfaces, as there was dirt and marks left throughout my apartment (particularly on the chrome/stainless steel surfaces). They also left lights on and the security door wide open upon leaving, which I wa...

This was the first time booking this service and they failed to show up. And having received multiple emails to confirm, the service did not show or phone to let us know they weren't coming. They have completely wasted our time with phone calls to find out what was going on and we have not received anything for our effort.

When you call them for a quote they tell you one thing and when the actual cleaners turn up they tell another thing. I booked them for an end of lease clean just two days before I had to handover the keys and the cleaners refused to clean . Help desk wasn’t helpful when I called them up and was very disappointed and frustrated as I had to find another company to do the clean in two days.

We organised the Fantastic Cleaning company to come out and clean an oven , the person they sent was young and inexperienced , the oven was left dirty and the young lady stained the bench top in several spots with the chemicals she used.

We called them and the supervisors came back and cleaned the oven again.

At first they told me that their chemicals cant damage the bench top then they accepted responsibility for the damage.

They promised they would either clean the bench top or replace it if it needed to be.they have done nothing .

They lied as nothing was done. Lies after Lies after Lies
...

My ignorance, I usually do read reviews, but They operate under a different name/franchise in Ascot Vale, and they had a couple of good reviews on Google+. So I thought I'll book their service. That's where the trouble started....

First off, Their booking operator made promises that were not delivered by the cleaning staff. No clear communication on what's included in the clean. He writes down areas as Living/Dining and the cleaning guys spend and hour arguing with me that the dining is not included. Who puts a dining table in a living room...

I accepted their quote of $105 for cleaning the carpet of 2BR+LIVING. But when the cleaner came in, he refused to do the work for that price and asked me to pay $240. After a negotiation, settled for $220 (I was desperate to get the cleaning done on that day as I had to move)
Worse than that, he was not able to remove any of the stains... he kept telling me - "no one in australia can remove these stains". Pathetic

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