- WA, Perth - Cleaning
- Verified customer
Ok but not great
Last time I hired you the cleaners were outstanding. Really the bathrooms were brilliant. This time the job was good but not great.
Review collected in partnership with Fantastic Services
Dodgy service and price structure
Booked sofa clean online with photo attached of 1 couch (10%online booking discount not applied), called office to query why card charged prior to clean and discount as website confirms card to be debited after job completed. Told service charge below min (not stated anywhere in website) hence online discount not applied and price confirmed as per quoted amount. Rec'd call 45 mins prior to service from cleaner stating there will be an increase cost. Called office who said as a 2 seater couch its higher cost. When raised that photos and price c...onfirmed during 2 calls prev day, they apologised but insisted for higher spend. Have req auth to be removed and confirmation (confirmed they will) as price change within 1 HR falls outside of their own 24hr cancellation. May provide decent clean but dodgy management. Will go elsewhere with transparent and upfront fees. ***Update*** Following my initial experience I was contacted by [name removed] of head office who once familiarised herself with the matter confirmed the original price quoted on the website of $89 was correct, asked for photos of the sofa and arranged for cleaners to come out and honour the original cost. Cleaning booked for 11am and confirmed twice. Cleaners came 49 mins earlier asking if they can come up then. Confirmed no and time of job (had other appointment). 2 cleaners with doors and balcony open. Ended up with water everywhere (have floorboards) When asked if normal said it was big seems odd for steam cleaning. They were in and out in 20mins, said the cliche will dry in 4 hrs. 2 days later couch still wet so unable to sit and trying to try and not cleaned (patch on arm rest). When contacted by HO advised if experienced. HO asked for photos which were provided. HO arranged for another cleaner to come out and clean the sofa again at no further cost. [name removed] was very attentive, professional and followed through on all her actions which meant last Saturday a cleaner came and cleaned the couch again. This time he came at the agreed time (8am), cleaned the patch, there wasn't water everywhere and the couch was dry in the 4 hours quoted (not like first time where it was still wet 2 days later and after they left i had to mop up all the water before my floor boards could be ruined). To resolve the issue a credit was offered which i accepted. Will i use their service again....I don't know. If I'm desperate and have time to triple check everything before they come out and find out who the actual cleaner is- maybe. But i doubt it.
Questions & Answers
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Mike D.Fantastic Services
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
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