Reviewer Photos & Videos
The worst … they just cancel even after booking
They book the cleaners and cancel creating total havoc .. all the planning of moving out end of lease due to Fantastic’s inefficiency & unprofessional. Never ever use their services of any kind now or the future
My oven is new again!
The booking process was simple. The technician was committed to achieving a good result. The trays came up near spotless and the oven looks super clean! I am very pleased with the result. Thank you!
Would note rely on this company
Appalling service - from booking to being able to contact. Canceled a day before at 4 pm, was due to come after 3 weeks of waiting. Stated that they couldn't do a basic clean on 1-year-old furniture in 99% excellent condition. When asked why this was the case they said because I have previously treated a stain on the couch (a bird defecated on my sofa after I left the window open) The stain was easily removed by myself. I didn't want them to do any form of stain removal just to do a basic clean on the furniture to freshen it up. Was quick to t...ake the money out of my bank. The customer service is terrible, the prompting phone service is terrible. Dont waste your time or energy booking with these people who advertise a service they can't even perform. Spend your hard-earned cash on proper service.
I can't fault these guys
Nice friendly workers I am very happy with the work. I would recommend them to anyone who needs to get their bond back. They cleand it so well that the place was cleaner than what it was when I first moved in
- VIC, Melbourne - Cleaning
Continuously let me down
I’ve been booking this company for around 4-5 months on a fortnightly basis, I was really happy at the start and the cleaning was ok, however after 4 reschedules (2 with 24hrs and 1 with 3 hrs notice) I cannot vouch for their reliability - I’m now working with another company that delivers on their promises.
Didn't even bother to show up or call
Recieved text confirming booking at 4pm day before. Got to booking window and no one showed up. Tried to call gardener and the button in the app wouldn't work. Called fantastic services to finally get a call saying they cancelled as it might rain today. I pointed out there had been no rain in the last hour and if they had turned up they could have done the work. Was told it would rain today so they cancelled. To make matters worse they charged my card in full 5 days BEFORE service so now I have to wait and rely on them to return my money. Absolutely waste of time and money.
Haven’t been able to use my sofa for over 12 months, as it was outside undercover and filthy, it’s now perfectly clean and the delicate fabric hasn’t been damaged in any way. Thank you so very much!
Great work recommend
Nice friendly workers I am very happy with the work. I would recommend them to anyone who needs to get their bond back. They cleand it so well that the place was cleaner than what it was when I first moved in..
Wonderful job cleaning my oven
I had a very dirty oven which after a very thorough clean came up brand new. Arrived on time and took care to do a great job. Very impressed with this service.
Window cleaning was easy to book and pay fir and their was great communication from them throughout the process. Windows look great - team was super quick and lovely to deal with.
- VIC, Melbourne - Cleaning
I booked a full service of cleaning as I was moving out of my Hawthorn apartment, including courtyard clean, carpet and window cleaning. My cleaners, Dayal and Shashi, were prompt, polite and thorough. I am so glad I trusted them with my 2 bedroom apartment clean. At the finish, they explained they had problems pressure-hosing the courtyard tiles, as the organic matter from the trees had really stained the tiles. I do recommend this team. They were wonderful.
Fantastic is FANTASTIC!! Great clean every time. They even took my rubbish out and relined my bin! I’m always left with a sparkling clean house and couldn’t be happier. Definitely recommend.
Avoid this service
Didn’t come on time the first time. Our place was not cleaned properly. The company uses sub contractors, so finding someone in management was a nightmare. Eventually got a re clean booked (for which I was told I was accidentally charged for) and no one showed..
Have not been able to contact management so time will tell if we get a refund!
- VIC, Melbourne - Cleaning
They told me marks on tiles could not be removed. However, when I rubbed my finger over them they came off in seconds. I asked them to wipe the doors and door frames in the bathroom. The doors were wiped but the door frames untouched. Again I was told they could not remove them. I wiped them with a damp cloth and they disappeared. They were booked for 1.5 hours and were ready to leave in 1 hour with the job unfinished. I made them clean some of the spots I picked up on them missing but they said spots on the floor in the kitchen w...ere not able to be removed..... Guess what..... A damp cloth and 2 minutes effort removed the spots which were just some drops of spilled sauce. These guys are great for a quick wipe over but that is it. Why did I waste my money on these crooks. Update 10/05/2021: After several emails to the customer support team I was refunded both the membership fee and the 30 minutes that the cleaners did not work. I was also asked if I would be amending my review.
Exceptional house clean.
My house clean left the place sparkling. Very thorough and careful clean. I have had other cleans in the past where I could still see dust and mess but with this clean no corners were cut. Highly recommended.
Questions & Answers
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
prices for cleaning ovens?
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
We're looking forward to hearing from you!
Get an answer from our members and Fantastic Services representatives
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