Fantastic Services (page 3 of 47)

My house clean left the place sparkling. Very thorough and careful clean. I have had other cleans in the past where I could still see dust and mess but with this clean no corners were cut. Highly recommended.

The cleaners are very friendly, and they did a very good job. After asking a few things to clarify the areas needed to get done, they start their job immediately. I’m happy with the results and their customer service.

I booked this company to clean windows and oven, then a regular fortnight service. I couldn’t believe my Credit card has been charged 5 days before I’ve even received the service, what a cheek, I rang and was told it’s their policy, same excuse we don’t accept cash, that doesn’t explain what gives them the right to charge you before you’ve received the service, my fortnightly service will have to be something special or I will cancel. Update, house Cleaning appalling couldn’t even move a picture on a coffee table to dust underneath everything ...

I paid to become a member of this service. I organised my house to be cleaned. Two hours before arrival they called and cancelled without reason. I have arrangements for tonight and needed my house cleaned. I am extremely disappointed. I have cancelled my service and will never ever use these people again.

The two cleaners were on time, friendly & did an initial ‘familiarisation’. They asked for clarity & ensured that they were aware of exactly what I wanted, confirmed it & immediately started work. They were terrific -especially in the bathrooms!

Fantastic services did an amazing job with my end of lease clean. The work they did was exceptional and completed in the time stated by friendly, professional people. I would highly recommend them.

I would not recommend using this company. First time they had to reschedule 10 minutes before arrival time which we got a call and was advised they would call back as to when they could re do it. I did not receive a call back until I had called multiple times. Once it was rescheduled they advised 6 minutes before the scheduled arrival they are 3 hours at least behind. I called and left a message for someone to call back. I was advised I would receive a call back in 40 minutes. They called back over 8 hours later. I will never use this company again for an end of lease clean.

Very satisfied with the work....thought my carpet was a lost cause but no...it now looks awesome AND my rugs look brand new......definitely will be using Fantastic Services in the future....TY

Your rep was punctual and courteous and did a good job of cleaning our carpet. He commented on the very good way we have kept the carpet which is now 19 years old.

Excellent spring clean including carpet cleaning and oven they worked non-stop and to a very high standard. arrived on time and worked over the quoted hours will be using them again and would recommend them.

This is the second time I have used this company. They did a fantastic job, amazing. On time, professional , lovely to deal with. The team that attended were terrific. I recommend using this company. Thank you so much.

**edit: after this review was posted Customer service contacted us and has now re-done the carpet to a much better standard. It isn't sticky any more.

- smelly cleaner with bad body odour
- carpet left sticky after cleaning as though covered in product
- customer service rude and blaming us for state of carpet
- customer service has taken 3 weeks to investigate but now says it is too long and poor clean is our fault
- offered to send someone to check carpet for a cost
NEVER USE THIS COMPANY!

Booked end of lease clean for 1 bed apartment. The ladies were 2 hours late without any notice. They didn’t clean the oven, shower, walls (which I paid extra for) or really anything. Spent another 3 hours cleaning myself and still outstanding issues the real estate had to arrange to have cleaned.

Lodged complaint with fantastic. They took over two weeks to respond, claim they offered me a reclean (some two weeks after keys handed back) ans now say it’s impossible to compensate me as someone else has now done the clean. All they offer is 40 bucks credit to use with them. As if!

Never again!

The did a Final inspection clean and it was perfect The oven and cook tops were immaculate as was the bathroom and kitchen. They even cleaned the balcony to perfection.

Cleaners were polite and oven is looking great. They communicated well when running late. I had 2 hours of kitchen cleaning booked as well and they managed to get quite a bit done.

Damage to property, company not willing to accept responsibly left property unlocked after instructed to do so and have now closed this incident without any financial compensation never use again!!!

My neglected Weber Q BBQ was in a terrible state and well beyond my cleaning power.After 90 minutes of hard work it came up as virtually brand new. Well worth the money paid for the job.

FANTASTIC

EDIT: 19 March 2021:
After I wrote the below review, I received several emails and a phone call from the company. (Being the merry spirit I am, I sent them a link to the post.)
It couldn't have been an easy phone call to make to me to discuss my dissatisfaction, and I respected them for doing it.
We had a chat and I laid out the timeline of events and the cascading failures.
The bottom line is, I was offered a full refund or they would send another team over to do the job properly. After discussing it with my wife, (where I was push...

Great clean of my house. Put rubbish in a hollow bin but that’s ok. Very quiet and respectful, I slept through the whole thing. Very thankful for the work done.

Had a room left in pretty bad condition thanks to a bad flat mate. Sharad Katwal helped me out and did an incredible job. The walls were spotless and the floor was in great shape after they got to work. Thank you so much! The guys were super friendly and very helpful. Five stars!

Good cleaning company, however could do better. They missed cleaning some of the drawers and the walls. Lacks attention to detail but overall good service provided and came on time.

Service supplied and follow up to our initial concerns (minor) has been great. We are happy to recommend this cleaning service to others. Communication by management has helped us receive the service we are seeking.

I had a Professional End of Lease Cleaning service and it was performed by KOUR, RAVLEEN. They were very friendly and helpful. They spent longer time than usually have ( the grill was never cleaned when I moved in the property ) and still were very patient at the end.
But the sales team made a couple of errors for my appointment times and also finance team tried to charge my credit card after I had already paid cash. Perhaps the day was a public holiday and information was delayed.

This young man attended to lawn, edges, trimmed shrubs protruding onto footpath. He then cleared leaves & debris leaving a very pleasant medium sized garden. Thank you much appreciated. looking forward to the next visit.

DO NOT USE THIS SERVICE! When booking for the clean, the operator said book in for 2.5 hours for $240 just in case and then when they rushed through the house in under an hour and we called to get the refund they said no that’s not in their policy.. so we were lied to. Our main area we wanted cleaned was the bathroom, the cleaners refused to scrub any type of grout and said they did not do that service. One of the few pieces of equipment they used an old mop that made the whole house smell like wet dog! I tried to leave a complaint/feedback, the operator hung up on me and would no speak to me. This is the most disgusting service I have ever used!