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MooreSydney, NSW
Deep Cleaning!
Fantastic Services did a deep cleaning in my mom's house. I was Delighted with the cleaners how thorough, professional and kind they were. Communication was excellent - their arrival time, introducing cleaners.... if you are looking for an outstanding house cleaning experience, look no further than Fantastic Services.
1 comment
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Very disappointing
Had an end of lease cleaning booked today.
Had long discussion on the phone with agent a week ago about how it was a really big house but he was insistent that they could do house and windows.
Ali and his crew turned up but as the house was big first of all wanted to add $2,000 to the quote given.
Then refused he to do the clean as I would give him a bad review - they were his exact words.
Keys due back at Real Estate Agent tomorrow but Ali really does not care about Customer Service - just his reviews apparently.
Will be reporting Ali to Fair Trading..
2 comments
Aiden M.Fantastic Services
Dear Catherine,
Thank you for booking with us. Please accept our apologies for the inconvenience caused.... Read more
Please be assured that we are striving to organize a complete service at the most fair price that is achievable. It would be great if you allow us to further discuss the situation with your appointment and remain at your disposal. Kind Regards, Fantastic ServicesNo I don’t want you at ‘my disposal’ after my last experience and the scam that was tried on!
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ShaunGreater Melbourne (Metropolitan), VIC
Good Service!
Very good service from Fantastic. Always come well arranged. The team really woks hard and leaves everything tidy when finished. Already 5th time in the row every fortnight cleaning. I have always been happy with their work.
1 comment
Mike D.Fantastic Services
Dear Shaun,
Thank you for providing us with your kind words!... Read more
Achieving such results is what we always aim at and seeing that we have done our best to leave you satisfied with the service is really what keeps us motivated! Let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
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SujesmaGreater Melbourne (Inner), VIC
- 2 reviews
- 2 likes
Great service
Rubbish removal great job. Came right on time very pleased
Would definitely recommend to everyone. I’ll use this service next time I have garden waste to remove. Your representative was very efficient. Well done.
2 comments
Great service will use again
Mike D.Fantastic Services
Dear Sujesma,
Thank you for sharing your feedback with us!... Read more
Your kind words really mean a lot to us and they are the power that motivates us to keep doing our best for our customers! We will be happy to hear from you again soon! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
AndrewGreater Melbourne (Inner), VIC
Excellent
The staff were very friendly and efficient. This was the first time they cleaned my house but they did an excellent job and the price was reasonable.
I hope the standard can continue.
1 comment
Mike D.Fantastic Services
Dear Andrew,
Thank you for your kind feedback!... Read more
We are glad that you are happy with the service and we will be hoping to hear from you again soon! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
SharonGreater Melbourne (Metropolitan), VIC
Window Cleaning
Fantastic Service did and excellent job of cleaning all 100 French windows in my house. Back of my house is all covered with 8 Large windows & in front side Balcony side is also 4 windows slider doors. They are all large. Cleaners were courteous, punctual and Professional. Great value and I will be using them again for my future window cleaning needs. I highly recommend them.
1 comment
Mike D.Fantastic Services
Dear Sharon,
Thank you for providing us with your feedback!... Read more
We are delighted to see that the service met your expectations and we will forward with providing you with more Fantastic Services! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
HeidiGreater Melbourne (Inner), VIC
Excellent cleaning Service
Cleaners were Punctual and extremely thorough. We just finished a major renovation and cleaners were able to remove all the dust that had accumulated within my house. They were friendly and aware of what needed to be done. I would highly recommend and use their service shortly again around Christmas.
1 comment
Mike D.Fantastic Services
Dear Heidi,
Thank you for sharing your kind feedback with us!... Read more
We are pleased to see that everything went well with the cleaning and we hope to hear from you again soon! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Professional!
Cleaners arrived within time frame. Friendly with a can do attitude. Worked performed within my expectation. Happy with service and would use them again and recommend to friends. Thank you Fantastic Service.
1 comment
Mike D.Fantastic Services
Dear Adrian,
Thank you so much for your kind words!... Read more
It makes us really happy and motivated to see how happy you are with the service! Please do let us know if you need more help with another cleaning! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Cancelled 15mins after expected arrival
Had scheduled oven cleaning day before open for inspection. Received call 15 mins after scheduled time saying appointment cancelled due to unexpected transport issues and could not provide replacement service prior to opening .... was subsequently contacted by supervisor a day later who offered to compensate cancelled appt with free service ... what amazing service !! ... highly recommend will definitely use again
2 comments
Following cancelled appt was contacted by company supervisor and offered free service to compensate for inconvenience ... what an amazing service and so unexpected ... thank you ... made my day !
Mike D.Fantastic Services
Dear Really disappointed,
Thank you for sharing your feedback with us and thank you for giving us the chance to make a follow-up!... Read more
We are glad that you are happy with the follow-up service and that we have re-gained your trust with us! We remain at your disposal should there be anything else that we can assist you with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
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XeniaPerth, WA
Professional no doubt
I booked one-off cleaning by Fantastic Services and received a decent service. Couple came with their own fantastic logo shirts, covered their shoes , covered face with mask and proper gloves. They were very professional, respectful and puntual.I have no complaints and would probably book them again.
1 comment
Mike D.Fantastic Services
Dear Xenia,
Thank you so much for your kind words!... Read more
It makes us really happy and motivated to see how happy you are with the service! Please do let us know if you need more help with another cleaning! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Kareena L.Perth, WA
Happy to Recommend
I have been using Fantastic Cleaning for last 8 month, their regular cleaning is really good. I haven’t had any issue and for the first time they replaced my cleaner within these months reason is coz of common cold and of course she took precaution coz of these Virus chaos. The lady usually clean my house every two weeks and she organise everything perfect. I will recommend Fantastic Services.
1 comment
Mike D.Fantastic Services
Dear Kareena L.,
Thank you for sharing your feedback with us!... Read more
We are glad to hear that we have been able to assist you with the cleaning in the best way possible! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
MelinaSydney Surrounds, NSW
Clean Garden
The service provided was outstanding. Having had a large ash- tree removed by Max and his brother. They came and cut back overgrown shrubs and generally transformed the garden into something that now resembled a garden. Would no doubt in recommending their services.
1 comment
Mike D.Fantastic Services
Dear Melina,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
MarinaGreater Melbourne (Inner), VIC
Professional Service
We live in house with 4 floor with another 2 couple, we have 3 bedroom with private bathroom and 1 common toilet, it’s huge house. Other couple need their bedsheet to be changed together with laundry. A girl name Sandra with her Partner they did everything perfect. Did all the dishwashing as well. We all are very happy with her professional service. From now on we will be using Fantastic on a weekly basis.
1 comment
Mike D.Fantastic Services
Dear Marina,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
EllenaGreater Melbourne (Inner), VIC
Hard workers
Brian’s team have spent all day tackling my extremely overgrown hedges, removed a wisteria, cut the weed & cleaned up all the messy bushes, what a hard workers. My garden looks twice the size. Cant tell you how pleased I am & surely using fantastic gardening again in near future..
1 comment
Mike D.Fantastic Services
Dear Ellena,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Rubbish.
Would not recommend - unfortunately I booked a cleaning service without looking into reviews (so I should blame myself)
Terrible/poor standard of cleaning AND customer service;
- Booked service for 8am - arrived at 10am
- 3x2 meter balcony took 1.5-2hrs to lightly mop
I remopped with my own home equipment whilst they were still there to achieve a better result (15min mop)
- lied to me about cleaning the shower and rug, shower wasn't touched (condition was ok so i assume they thought they'd get away with not doing it) and rug was just lightly v...Read more
2 comments
Case update - after having attempted to call the company on numerous occasions I was able to get through to have the case initiated and escalated.
Service team responded and remained in correspondence appropriately. ... Read more
Refund of an hours cleaning given ($65.00). Whilst the customer service team delivered on their job adequately, I would rather see the person(s) who carried out the job take responsibility to ensure no future instances occur or move on to other careers. They themselves have left a sour taste. Unfortunately they have taken off some of the shine of the customer service team. Happy that all is sorted.Mike D.Fantastic Services
Dear namin,
Thank you for bringing to our attention the experience you had with our Quality Control and Customer Service Department. We apologize for the inconvenience. Your feedback has been passed ... Read more
onto the relevant departments for improvements. We are glad to know that in the end you are satisfied with the resolution offered and the outcome of your case. Our main goal is customer's satisfaction. We remain at your disposal.Similar opinion? Write a review on ProductReview.com.au!
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San J.Greater Melbourne (Metropolitan), VIC
Thank you Fantastic
Even we moved to different suburb our regular team Natalie & Elle succeed to attend my new house. Very good service. The team works hard and leaves everything tidy when finised. Thank you Fantastic. I have always been happy with their work.
1 comment
Mike D.Fantastic Services
Dear San J.,
Thank you for your kind feedback!... Read more
We are glad that you are happy with the service and we will be hoping to hear from you again soon! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
DiazSydney, NSW
Reliable & Friendly
We have had regular weekly service from them for nearly a years now and its always been an excellent standard of cleaning. Totally reliable & friendly cleaners & always been a pleasure to deal with them. I highly recommend fantastic services.
1 comment
Mike D.Fantastic Services
Dear Diaz,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
ivana d.Greater Melbourne (Inner), VIC
- 2 reviews
Perfect Gardening
Jimmy his team has shown highly efficient work on our neglected overgrown front lawn and backyard. They trimmed everything very professionally and also helped us with new ideas for the designing perfect gardening or growing seasoning vegetables. They did very neat and tidy job. Extremely pleased. Highly recommend them and will be using them again.
1 comment
Mike D.Fantastic Services
Dear Ivana D,
Thank you for your feedback!... Read more
We are glad that we have been able to assist you with the cleaning in a professional and timely manner! Let us know if there is anything else that we can help you with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
ChandrikaGreater Melbourne (Inner), VIC
Hardworking Handyman
I booked a handyman and he was punctual and hard working. It is nice to book a person who knows what to do and does not waste your time. I had a couple of tasks for him- fixing my kitchen cabinet, replaced a door handle and install a new bathroom rack. I am happy that I choose fantastic services will definitely recommend them.
1 comment
Mike D.Fantastic Services
Dear Chandrika,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
SueGreater Melbourne (Inner), VIC
Spring clean on house move
He was very friendly, thorough & did a great job, especially the travertine tiles which the dogs had made very dirty. He checked with me what I wanted clean & rang me to tell me when the job was done. Great effort
1 comment
Mike D.Fantastic Services
Dear Sue,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Lauraasked
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
No answers
Littleflower A.asked
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
2 answers
Mike D.Fantastic Services
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
Kind Regards,
Fantastic Services
Littlefangel@yahoo.com.au
Tizzyasked
prices for cleaning ovens?
1 answer
Aiden M.Fantastic Services
Dear Tizzy,
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us.
We're looking forward to hearing from you!
Kind regards,
Fantastic Cleaners
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Mike D.Fantastic Services
Dear Moore,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic Services